Developing Individuals: HR Skills, Knowledge & Experience - Report

This report focuses on the interconnectedness of individual, team, and organizational development within a business context, specifically Costa Coffee. It highlights the essential skills, knowledge, and behaviors required by HR professionals, including staff and HR knowledge, administration management, time-management, and communication skills, alongside behaviors like transparency, trustworthiness, and tech-savviness. A personal SWOT analysis is conducted to identify strengths, weaknesses, opportunities, and threats, followed by a personal audit and development plan aimed at enhancing IT and administration skills. The report further distinguishes between individual and organizational learning, emphasizing the value of continuous professional growth and how high-performance work practices contribute to staff engagement and effective performance management.

Developing individuals,
teams and
organisations

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK...............................................................................................................................................3
P1. Professional skills, knowledge and experience necessitate by HR experts......................3
Personal SWOT analysis:....................................................................................................5
P2. Personal audit and personal development plan................................................................8
P3. Distinguish between individual and organisational learning, training and development.10
P4. Value of continuous learning and professional growth..................................................11
P5. HPW helps in engaging people and deliver various competitive benefits.....................12
P6. Approaches to performance management......................................................................13
CONCLUSION..............................................................................................................................13
REFERNCES:................................................................................................................................15
Books and Journals:..............................................................................................................15

INTRODUCTION
Development of a team, individual as well as commercial business all these elements are
basically interconnected among each other. The growth as well as success of the commercial
business is entirely relying on the individual that are functioning with the aim of accomplishing
the goals and objectives of the company. In addition to this it is crucial to understand the vital
element of the individual that requires improvement and growth as it is effects the entire level of
performance and productivity of the business. The development of a person can be evaluated as
the method of increasing the competencies as well as several set of skills of the individual that
are functioning in the company. The growth of the overall commercial business, team as well as
individual estimates on each other in according to enhance the effectiveness as well as efficiency
of every and each of them (Wingard, 2019). Moreover to this the following report is based on the
organization Costa Coffee which is situated in London and having it so headquarter in Dunstable
United Kingdom. The company was formed in the year 1971 and it was founded by Bruno and
Sergio that are 2 brothers. The following report will include regarding the brief explanation of
several set of skills knowledge as well as behaviour that are crucial by the managers or leaders of
human resource. Furthermore it will also cover about the individual development plan as well as
personal audit and it will also represent the value of regular growth profession. Moreover to this
it will represent how high performance provide assistance in the performance management as
well as staff engagement of the organization.
TASK
P1. Professional skills, knowledge and experience necessitate by HR experts.
Expert hr and professionals of the human resource of any commercial businesses
concentrating on the initial element that operate in the whole business with the goal of Achieving
the desired results as well as targets. In relation to the organization Costa Coffee, This become
very crucial for the managers or leaders of the human resource in order to poses a suitable
amount of, different set of skills, competencies, behaviour as well as knowledge and because of
this management can be more capable to maintain there working members at the time of
retaining them in the business as well (Watts, and Corrie, 2022). Below are the described
behaviour, knowledge as well as skills of the associates of human resource in the organization

Knowledge:
 Staff and HR: It is known to be the knowledge as well as understanding of the workers
and choosing the suitable employee for the organization that can provide their top level
contribution as well as efforts in order to achieve the goals and objectives of the business.
In addition to this managers and leaders of the human resource of the respective
organization need to acquire appropriate knowledge in order to facilitate suitable
equipment and tools for training and development while maintaining the performance of
the employees on the consistent manner so that employees will be highly motivated and
will stay longer in the organization (Semerci, 2018)
 Administration management: This represents that managers and leaders of human
resource need to have the suitable type of knowledge in relation of the importance of
management in accordance to manufacturing and making the plan that is beneficial and
effective. This also involves with various methods and techniques in order to maintain the
workers in a well organised manner with the goal of accomplishing the objectives and
goals of the business effectively and efficiently.
Skills:
 Time-management skills: Managers and associates of the human resource need to
possess suitable set of skills in order to manage the time to attain the optimistic and
maximum outcomes as maintaining the work on the given period of time that will indoles
various opportunities for development and growth. In relation to the organization Costa
Coffee management of human resource of the organization needs to be more capable to
acquire and understand urgent and prior work sudha work can be accomplished on the
given period of time with meeting all the deadlines also. This can provide assistance in
achieving the objectives of the company in an effective and efficient manner.
 Communication skills: Acquiring communication is important for HR experts to
communicate the business plans Gaining the skills of communication is crucial for the
leaders and managers in order to interact and communicate the plan of business as well as
strategies with the workers suitably (Rowe, Karg, and Sherry, 2019). If these different set
of skills are not possessed by the managers or associates of human resource then it can
might influence the relationship among the employees with the management. Therefore
in relation to the organization Costa Coffee management need to have this type of the

capability and skill in accordance to understand the concerns and problems of the
employee that can influence there performance and productivity in the effective manner.
Behaviours:
 Transparency and trustworthiness: Executive of the HR have the very crucial part in
order to be more transparent and trustworthy. Those associate and experts are obelised to
function with several crucial difficulties that are conflicts and violation of the policies of
the organization, personal problems that influence the functioning as well as rewards and
compensation of the workers and various more (Pareek. and Purohit, 2018). Therefore
associates off human resource of the of the Costa Coffee are obliged to maintain and
manage several problems that can act as the threat to the productivity and performance
level of the worker and it also can lead to low level of trust as well.
 Technology Savvy: Professionals of human resource need to have suitable type of
knowledge in order to function with extreme latest techniques and technologies. This
provide assistance in smooth flow of operating and this will provide assistance in
completing the task on the given period of time in an effective and efficient manner. This
basically impacts the entire level of productivity and performance of the organization..
Personal SWOT analysis:
The HR executives and experts must attain the necessary skills, knowledge and
behaviours in accordance to run their dedicated work and responsibilities suitably before the
provided deadlines (Murphy, 2020). The discussion is below in company' context:
Strengths Weaknesses Opportunities Threats
 With the
assistance of
this framework
I have
identified that
one of the vital
and major set
of skill which
is adapted by
 Management
skills are opted
by me as I
understand that
I am not able to
remember the
data
information
regarding my
 I have
understood that
my listening
skills are very
poor within me
and I’m
required
someone that
can provide
 Adaptation to
the change is
one of the
major threat as
because
currently the
trend of the
market is very
dynamic and

me is manage
my work as
well as time in
an effective
and efficient
way. With the
effectual
management of
the time I can
be more
capable to
conduct my
activities and
perform my
work on the
given period of
time in
accordance to
meet all the
deadlines and
urgency. In
addition to this
it also assist
me in
accomplishing
my objectives
and goals as
well as
maintaining
my crucial
work on the
peers and
colleagues as
well as other
people of the
organization.
Therefore I am
lacking at this
skill and I
require major
improvision so
that I can
effectively
manage my
things.
 In accordance
to be suitable
expert and
leader of the
human
resource I am
required to
focus on the
latest tech and
equipment
which provide
assistance in
suitable flow of
operations of
the business
but in order to
do that I
assistance in
improving it
because by
taking this type
of the
opportunity to
enhance the
capability and
adept the scale
which will
assist me in
encouraging
me and
providing me
with more
confidence to
understand the
problems and
concerns of the
employee in an
effective and
efficient
manner and
because of this
I can be more
capable to
provide
suitable
solutions to the
several
circumstances.
fluctuating in
which change
can take place
any time.
Through
suitable in
depth research
on the dynamic
trend this can
be overcome in
an effective
and efficient
manner.
 competition is
known to be
one of my
biggest fear as
there are
several people
that are more
qualified as
well as killed
and also
possess crucial
amount of
understanding
and learning
which can
conveniently
replace me in

prior manner.
 Skill of conflict
resolution is
also adopted
Miami as I can
conveniently
interact with
the people and
focus on
solving their
problems as
well as issues
they are having
so they are
freely share the
issues and
difficulties that
they are
encountering in
their working
so I focus in
solving their
problems with
the assistance
of my
experience and
knowledge and
offer them the
suitable
solution.
understand that
skills of
information
and technology
within me is bit
poor as it
involves
several new
characteristics
and
complexities.
 Being a
professional of
human
resource
management I
majorly focus
on betterment
in
comprehending
and learning
more regarding
the systems of
human
resource
management as
well as
employees
which indulge
me to be more
suitable and
effective.
any
organization
and this is a
ESSENIAL for
me in order to
keep learning
and develop in
future..

P2. Personal audit and personal development plan.
Personal skill audit can be described as the method in order to utilise to evaluate the vital
set of behaviour and skills as well as knowledge of individual in which that person is lack and
need to improve. The personal skill audit is described below in brief.
Skills/
knowledge/
behaviour
Poor Average Good Excellent
Conflict
resolution skills
*
Listening skills *
Time-
management
skills
*
IT skills *
Administration
skills
*
Personal Development Plan:
The executive of the human resource needs to have their own specific land for the
personal growth in order to enhance the required components (Xiao, and Cooke, 2019). The
personal development plan it described in brief.
Skills Existing
capabilities
Target Development Judgement
criteria
Time frame
IT skills Because of the
problems that
are there in the
current and
latest
I am required
to adopt this
type of the
skill within me
as I desire to
By several
courses and
diploma
certificate and
training from
The certificate
of my diploma
and feedback
from my
mentors and
12 months

technology as
well as tools
I’m not able to
utilise the
technologies
and tools.
develop in
utilizing the
latest
technology
and tools
which provide
assistance to
me in order to
perform my
activities more
effectively and
efficiently and
this can also
assist me to
enhance my
level of
productivity
and
performance.
the expert I
can be more
capable to
enhance this
type of skills.
seniors that
will be
responsible for
providing me
training and
sessions of
learning will
be the criteria
of judgment in
order to
analyse my
growth.
Administratio
n skills
I have
identified that
I am lacking to
perform
effectively in
order to
manage
information
and storing the
data of the
workers as
This is crucial
for me in order
to function on
this element as
this will
support me in
enhancing my
role of job as
the
professional of
human
Reading
several
journals as
well as articles
can provide
support me in
developing my
administration
skills and
because of this
I can be more
My colleagues
as well as
seniors and
also the
subordinates
will be the
main criteria
of judgement
for measuring
the
development
8-10 months

well as
regarding their
productivity
and
performance
(Mohanty, and
Mohanty,
2018)
resource and it
can also
provide
assistance to
me in
resolving
several
difficulties and
problems in
accounting
and recording
the
information
regarding the
employees.
capable to
execute the
things in the
suitable
manner.
of the skill.
P3. Distinguish between individual and organisational learning, training and development.
The technique of learning is the very crucial part for the professional as well as personal
growth of a person and this is also crucial for the organization because learning provide
assistance in increasing the effectiveness and performance of the activities as well as task in the
organization. Hello in addition to this the differences among the organizational learning as well
as individual training as well as development are described below in brief.
Individual and organisational learning:
 Individual learning is refers to the framework that has the more attention on growing as
well as maintaining the performance and productivity of a person and organization at the
time when organizational meaning shows a method that initiates at the time when the
employees signifies the optimistic as well as encouraging vibe in the atmosphere towards
the favorable conditions of change. So that this can provide assistance in observation as
well as management of the effectiveness and efficiency of the workers.
 Learning of the individual can support a person in order to enhance the level of
performance as well as productivity at the time when organizational running app to

evaluate the methods of learning in accordance to enhance the level of motivation and
encouragement of the workers (Hadley, and McGrath, 2021)
Training and development:
 Training is that technique of the entire growth of a person or the organization whereas
training can be means to the equipment in order to enhance and develop the existing set
of skills in accordance to conduct the functioning of the organization in an effective as
well as efficient manner.
 Moreover to this development focuses to accomplish the future goals as well as
objectives at the time when it is means to the training is basically more of a job oriented
practice which aims to enhance the skills of the workers for a specific task.
P4. Value of continuous learning and professional growth.
In relation to the Costa Coffee consistent learning offers several advantages to a person as
well as organization that are described below
Benefits for the company:
 Demonstrates that employees are valued: With the assistance of consistent
development and learning of workers, employees can understand and evaluate that
commercial business is basically focused in investing for their development as well as
growth because they generally focus on the improvement in their workers.
 More cost effective: This is advantages as investing more capital into the development
of the workers which is more budget friendly as well as effectual if it is compared to
rehiring and also retaining the new candidates in the organization (Goldberg, and
Warburton, 2021)
Benefits for the employees:
 Career Development: Additional development of education training as well as skills can
basically provide assistance in accomplishing the long term goals as well as objectives of
the organization for those that are focusing professional path or desiring in order to shift
into the new position of the job.
 Promotions or incentives: Investing more money as well as time towards the developing
as well as learning a specific set of skills for gaining new understanding and knowledge
that can influence the future promotion as well as benefit of the employed towards the
performance of the work and also indulges in various monetary rewards.

P5. HPW helps in engaging people and deliver various competitive benefits.
Full form of hpw is high performance working which is utilised as a technique or the
strategy that majorly function for the accomplishment of the goals as well as objectives by the
engagement of the staff (D’ippolito, and Rüling, 2019). The workers required to Provide
assistance to each other work through sharing their common and mutual goals, leadership as well
as communication and this has also been understood that the high performance working has the
very crucial part in the engagement of the stuff method that indulge and gives the edge over the
competitors for the organization as well. It’s not doing that we have to have it is provided
assistance in enhancing the level of commitment among the workers at the time of engaging
them towards accomplishment of the entire goals and objectives of the organization in an
effective and efficient manner. In addition to this there is a brief assumption of high performance
working which the members of the organization are known to be the crucial resource of the
organization in order to gain the edge over the competitors which is basically hard and difficult
to imitate and duplicate. Employees in the organization tend to create consistent betterment in
the performing and organizational extreme level of development if they are highly motivated and
encouraged to do so. The impact of the high performance working can also be evaluated through
measuring the performance as well as productivity level of the workers and also how suitably
they function their operation in order to accomplish the predetermined long term goals and
objectives in an effective and efficient way. In relation to the respective organization Costa
Coffee management are high performing business entity that is basically not utilizing the similar
old techniques of functioning as they are now more focused on the advancement of the latest tech
in the operations and also encourage the members of the organization so that they can give more
efforts in order to conduct the operations of the business in an effective way. Moreover to this
management of Costa Coffee are utilizing the high performing working which has following the
different attributes such as values to their customers that are indulging into the providing fast
services enhanced level of capability to adapt the alteration in the organization, top quality of the
working atmosphere for the members of the organization as well (Baldé, Ferreira,. and Maynard,
2018). Hence with the assistance of these practices executives of the human resource make sure
that management of human resource are entirely optimised as well as in the profitable way.