Langham Hotel: HR Manager Skills and Selection Strategies Report

This report outlines the essential skills and selection strategies for new HR managers, specifically within the context of the Langham Hotel. The report emphasizes the importance of communication, assessment, listening, judgment, interaction, personality, and multitasking skills during the recruitment and selection processes. It details various selection strategies, including decision-making, organizing, multistage selection, conjunctive selection, and compensatory selection, providing HR managers with a comprehensive guide to effectively manage human resources and select the right candidates. The report concludes by encouraging continuous improvement and wishing the new HR managers success in their roles, aiming to contribute to the hotel's growth and optimize workforce performance.

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Research and Study Skills

 Assessment skills- Learn to assess whether the candidate whom you
have called for interview would be suitable for the organization or not. If
yes, for what role will the candidate would be suitable so that his/her
skills and capabilities are put to the best use.
 Listening skills- It is very important to be a good listener. As HR
managers dealing in the HRM field, you all need to learn about
development of effective listening skills. Thus, it is necessary that you all
listen to the needs and requirements of the candidate and understand
what he/she wants to convey to you which you must analyze and
interpret.
 Judgment skills- As HR managers, it is extremely important that you
judge the potential candidates sitting in front of you. This is so because
HR managers need to judge whether the candidate would be useful for
the company or not. These skills matter a lot because it is on their basis
that candidates are selected in the organization and placed at various
roles.
As recruiters please try to pay maximum attention on developing the
required skills for recruitment of people in the organization-
 Personality- Develop a good and attractive personality so that you
look presentable in front of the candidates. Your personality should
be able to put a lasting impression in front of the candidates who
have arrived for the interview process.
 Focus on details- Focus more on the details given in the Resume or
Bio-Data of the candidate and ask him/her questions related to the
details which are given as per the CV. This will help you in coming
to conclusions regarding the skills and capabilities of the candidate.
INTRODUCTION
New HR managers in any organization have to be given a briefing about the
role which they are required to perform in the organization. As the new HR
managers of Langham Hotel you all are required to possess some specific skills
which will help you to succeed in your role. Details are given in this leaflet.
Training material for new HR manager
HRM is a dynamic aspect of management. As we all know that it focuses
on managing and dealing with the human resources. As newly selected HR
managers, you all need to focus on different dynamic aspects related with HRM.
One of these aspects is Recruitment and Selection. This is most important as it
helps in finding out talented people who can be of great use for our hotel. The skills
which you all can use while taking interviews and interacting with candidates are
as follows-
 Communication skills- First and foremost, communication skills are
important while you interact with the candidates. These skills enable to
effectively communicate with the candidate and get to know about their
skills and capabilities. Also they are quite essential in order to identify the
most suitable role for the candidate in the organization.
 Interaction skills- You all as HR managers must be able to interact with
the candidates during the interview and screening process. Try and get to
know about their personal details, family details, educational background,
additional skills which they have which can be very beneficial for our

 Multitasking- As recruiters, it is important to multi-task and ensure that
you possess multiple skills and capabilities as the HR manager to screen
the candidates effectively. If you are able to multitask with ease then it will
help you in succeeding in your role as an HR.
 Decision-making- Try and make strong and impactful decisions related to
the selection of the candidates at the interview. When you make the right
decisions you are helping the organization in more than one ways as the
decision to recruit a right candidate can be beneficial for our organization.
 Organizing- To be able to organize and manage the human resources is
what is required from you in your role as the HR of the organization. You
should be a good administrator and organizer and make sure that the
processes are properly followed in the organization. By doing so you
contribute in raising the efficiency and effectiveness level in the company
and allow maximum output.
The selection strategies which you as HR managers can use are as follows
 Multistage selection strategies- In this strategy you are required to
assess the candidates in a number of steps or rounds. As HR manager,
you should screen the candidates by assessing their different skills
effectively. This will ensure that they are thoroughly tested before they
are finally selected to assume their role in the organization.
 Conjunctive selection strategy- In this strategy, a pool of applicants is
considered for a particular position at the offering. The applicants go
through different stages, and those who are unsuitable are eliminated
after each stage. Only the skilled candidates will reach the last stage. So
as HR managers you are required down to narrow on the number of
candidates and ensure that only the best talented people reach the last
stage. In the last stage, after consulting with your superiors you need to
decide which of them would be suitable for the position to proceed with
the further process.
 Compensatory selection strategy- In this method, all of the assessment
tools are used at the same time to judge a candidate. This method makes
sure that the candidate is judged through all of the parameters at the
same time so that a right decision can be made and the candidate does
not feels that he/she has not been screened properly. Thus, you all as HR
managers need to use this strategy as well as and whenever required by
our organization.
Thus, the above details would be sufficient for you for honing up your required
skills and making sure that you select the right candidate for the job positions
which are available with us. In this way you can contribute as an HR to the
growth of the organization and also you would be able to effectively
administrate and organize the workers in the company so as to get the best out
of them.
CONCLUSION
The details provided above would be sufficient for you all to succeed in
your role as the HR managers of our hotel. Improvements if any should be done
so as to improve your performance periodically. Here is wishing you best of
luck for your role in the HR department of our hotel.