Developing Individual, Team, and Organization: HR Skills Report

This report delves into the crucial HR skills required for fostering the development of individuals, teams, and the organization as a whole. It begins by outlining the essential knowledge, skills, and behaviors expected of HR professionals, emphasizing the importance of communication, negotiation, and understanding employee behavior. The report then presents a personal skills audit of an HR professional, highlighting strengths and weaknesses, and proposes a professional development plan to address areas for improvement, particularly in negotiation and technological proficiency. Further, the report explores the differences between organizational and individual learning, and stresses the need for continuous learning to drive sustainable business performance. It examines how high-performing work environments contribute to employee engagement and competitive advantage. Finally, the report touches upon different approaches to performance management, providing a comprehensive overview of HR's role in organizational success.

Developing Individual,
Team and
Organization

Table of Contents
INTRODUCTION.....................................................................................................................................4
TASK 1....................................................................................................................................................4
P1 (A) Appropriate and professional knowledge, skills and behavior that are required by HR
professionals.....................................................................................................................................4
P2 (B) Personal skills audit to identify appropriate knowledge, skills and behavior.........................5
P2 (C) PPD.........................................................................................................................................5
TASK 2....................................................................................................................................................7
P3 Difference between organizational and individual learning, training and development.............7
P4 Need for continuous learning and professional development to drive sustainable business
performance.....................................................................................................................................8
TASK 3....................................................................................................................................................9
P5 High performance of working contribute to employee engagement and competitive advantage
within a specific organization situation............................................................................................9
TASK 4..................................................................................................................................................10
P6 (2) Different type of approaches to performance management................................................10
CONCLUSION.......................................................................................................................................10
REFERENCES.........................................................................................................................................11

INTRODUCTION
In present scenario, developing team, organization and individual is effective concept
in which a firm achieve higher success. In this HR manager play important role in managing
all the business activities in effective manner. They also manage whole team and an
individual to attain their target in appropriate time period. In this development of organization
is an important practice in which all the goals and objectives are effectively achieve by the
team and a person by performing their organizational activities. Every organization develop a
team for achieving their common goals in which comes together for a particular aim and also
perform their best to attain the success in best time period. In this report, it defines various
skills, behavior and knowledge of the person which is required by the HR manager of the
company. It also discussed about the difference between organizational and individuals
learning. Along with this, continuous learning and professional development also mentioned
in this project which aid in maintain the sustainable performance in effective manner. HRW
is also define in this report which helps in engagement of the employees in the organization.
TASK 1
P1 (A) Appropriate and professional knowledge, skills and behavior that are required by HR
professionals
Professional knowledge and skills is more important for the company to achieve its
goals and objectives in effective way. It is important responsibility of the HR professionals to
develop their employee’s skill and knowledge in order to improve overall performance of the
company as well as its employees. It also helps in encouraging their morale so that they
perform their best for attaining their target and also easily accept all the challenges in
appropriate way. In this process, the HR play various activities such as recruitment, selection,
salary negotiation and many more. There are some elements which required in a HR
professional which helps in achieving organizational goals and objectives are as follows:
Speaking ability: It is one of the important ability which helps in connecting with other
department in effective manner. With the help of good speaking ability every employee can
easily interact with each other and get positive results in appropriate way.
Understanding behavior of personnel: This type of skills helps in developing HR personality
in most effective manner. This ability of HR helps in interview session when they select the
candidates for their job profile. At the time of selecting employees they observe as well as
understand the behavior of the person according to the organization needs in appropriate
manner.
Negotiation: It is an important ability which help to employees attaining better career growth
in appropriate time period. It process used by the manager while deciding the salary of
employees at the workplace. With the help of this ability employer and employee both get
satisfied. Some time employees want more facilities from the company but the enterprise
cannot provide them. In this case negotiation play important role that have best capability to
resolve all the conflicts situation in effective manner (Darling-Hammond and McLaughlin,
2011).
KSB play important role in developing organizational, team and individuals in effective
manner.

Knowledge: It is an important skill which gained by education and other experience. It can
be theoretical and practical as well. HR should pursue these capabilities to attain organisation
objectives:
Business knowledge: Executives should have complete knowledge about their system
so that they are able to guide their employees adequately and giving them sufficient
instructions to process tasks easily.
Knowledge related to laws and regulations: HR should observe impact of each law
and policies which they implement in system so that they are aware whether changes are
beneficial in attaining objectives. This provide them help to administer employee relationship
and coordinate activities of all departments.
Skills: It is best ability to complete as well as accomplish all the work in effective manner.
Leadership and management skills: Superiors should have healthy relationship with
their staff to encourage them to work effectively by increasing their morale and directing
them to complete tasks on time. This help company to systematically process activities and
compete with their competitors.
Good communication skills: Manager should have ability to keep their employees
connected so that they freely share their ideas and thoughts and also to maintain their
confidence towards system. This help management to anticipate problems timely and solving
issues so that workers remain dedicated to work.
Behavior: It is an effective way in which one-person reaction with other individual. It is best
manner to act their expression towards other (DuFour and DuFour, 2013). Human resource
manager should behave in this manner:
Ethical conduct: Superiors should behave properly with their administration and staff
members. Executive frame rules and regulations which are to be followed by every person to
make them function effectively.
No partiality: Manager should make appropriate decisions which benefit organization
and keep workers enthusiastic towards their duties. They should treat all members equally
and offer opportunities according to their capabilities.
P2 (B) Personal skills audit to identify appropriate knowledge, skills and behavior
Jane Cambridge is a HR professional in an organization. She has various skills which
helps her to achieving organizational goals and objectives in effective manner. But on the
other hand she needs to develop some qualities to improve their personality. In this the
growth of the employees helps in the attaining success within an organization. In this context,
personal skill audit of Jane Cambridge are as follows:
Strength Weaknesses
 It is that area in which a person done
their all the activities in most
effective way.
 Jane Cambridge have many
knowledge of all the government
policies which aid her to protecting
the organization from any kind of
obstacles and mistake.
 Jane Cambridge not good in
negotiation field which is negotiation
and can create hurdles in her career
growth.
 She has less knowledge of latest and
advanced technologies which
become make more obstacles in
organizational activities.

 She has good communication skills
in which she easily interact with
other employees and resolve all the
issues in effective manner.
Along with this, Jane Cambridge good in internet using but some time she fails to
practical data. She is also good in writing skills but she wants to improve their other skills in
order to improve their personality in effective manner (Esposito, Berlin and Lal, 2012).
P2 (C) PPD
Professional development plan is an effective procedure in which an individual
prepares a plan for improving their skills and awareness in effective manner. With the help of
this individuals assure self-improvement and also attain their predetermined goals and targets.
According to human resource professionals, it can be described as below:
PERSONAL SKILLS AUDIT
Name: Jane Cambridge
Job role: Human resource officer
Very good Good Adequate Little or no
experience
Information Technology
Use Microsoft
Office Word
✔
Use Excel
Spreadsheet
✔
Use a Database ✔
Use specialist HR
software
✔
Use the internet ✔
Use email ✔
Use Power Point ✔

Very good Good Adequate Little or no
experience
Communication skills
Drafting contracts
of employment
✔
Taking notes of
disciplinary
hearings
✔
Writing reports ✔
Producing
material to
support
presentations
✔
Delivering a
training session
✔
Resolving
disputes or
complaints
✔
Interviewing ✔
Advising of HR
issues
✔
Very good Good Adequate Little or no
experience
Problem solving skills
Making good use
of verbal
reasoning skills,
able to handle
complex data and
make selective
use of
information
✔

Explore more
than one solution
in order to solve a
problem
✔
Considering the
ideas of others to
help in solving
problems
✔
Therefore, personal development plan is formulated to know about the steps which
are needed to be taken by organisation so that coveted targets and goals can be attained. In
Whirlpool, with assistance of this, manager will easily know that where staff members stand
and what kind of improvement is required in them. This will aid to enhance focus of workers
effectually.
Personal development plan
SR
.
No
Learning Current
profile
Target
profile
Development Criteria for
success
Time
1 To improve
their
negotiation
skills
Jane
Cambridge
has various
skills but she
is not good
in
negotiation
skills. She
fails in
fixing the
salary of the
employees
while
selecting
final
candidate for
the job.
She needs
to develop
their talent
by hiring
new
candidates
for their job
profile in
which she
easily
improve
their
negotiation
skills in
appropriate
manner.
By provide
better training
and
development
program to
Jane
Cambridge.
She needs to
appoint under
senior HR
manager who
are good in
using
negotiation
activity
within the
organization.
With the help
of using
various
technologies
of negotiation
method she
easily
resolves all
the conflict
situation. In
this salary
package give
to the new
employees.
1
year
2 Communicati
on skills
She has best
ability of
speaking and
she easily
interact with
their staff
members
and resolve
their
problems in
effective
manner.
She doesn’t
aware about
new
technologie
s so that she
does not
able to use
technologie
s at the time
of
presenting
their
By using and
attending new
and effective
technologies
such as
communicate
with
employees
through
chatting app.
She can easily
resolve this
She needs to
ask to their
employees
and other
department
regarding
their
communicatio
n as well as
conversation
skills. So that
she easily
6
mont
h

thoughts
and views
in front of
staff
members
such as
presentatio
n, and
video
conferencin
g etc.
problem and
improve their
communicatio
n skills in
appropriate
manner.
improve it
effectively.
3 Multitasking She has
more
knowledge
about new
government
lows which
assist in
improving
the
employee’s
performance
and also
provide best
facilities to
their
workforce.
She also
aware about
their
organization
al policies to
execute their
activities in
effective
manner.
By using
interview
session she
develop
their skills
process to
enhance
their
personalitie
s.
She needs to
read various
books and
different type
of activities
which helps
them
knowledge
about their
employees so
that she will
easily
understand
human nature.
She have to
tries to
develop their
employees
performance
by providing
them better
training.
If Jane
Cambridge
hire
employees in
their
organization
for long time
period then
she easily
improve
workers
performance
by providing
training
programs.
2
years
TASK 2
P3 Difference between organizational and individual learning, training and development
Basically learning is a process under which individuals, groups and organizations take
part to gain information about various new methods to complete a work. Learning process of
an individual is different from the process of organization learning (Flint, Zisook and Fisher,
2011). Main differences between these can be understood by following:
Organizational learning
Process of develop, transfer and retain
Individual learning
This is a process under which a person take

knowledge among employees working in
enterprises is known as organizational
learning. Main focus of this learning is to
enhance skills and abilities of workers so
they can execute business operations in an
effective way. In an organizational learning
all workers work in enterprise take part in
learning process to find effective solution of
complex business problems. Enterprise
encourage this type of learning in order to
make the employees able to accept work
challenges. Managers of human resource
department play a big role under this as he is
the one who formulate policies to maximize
the output of learning process. Main aim
behind this type of learning is to increase
abilities of human resources in order to
increase profits and productivity of
enterprise.
part in various events and programs of
learning in order to enhance his own skills
and abilities to achieve various type of
advantages in process of his career
development process. Under this only one
individual take part in learning process. Past
experience of an individual also increase
learning of an individual. Increase level of
knowledge of an individual increase his
self-confidence and make him able to solve
take effective decision. This type of learning
provides number of long term advantages to
individual.
Training and development
Training is an activity under which an individual is taught about various skills. This
improve short term performance of an individual. On the other hand, main focus of
development programs is to prepare an individual for to perform additional responsibilities in
long run. Activities such as workshops, classes and learning events come under training
(Kolb, 2014). On the other hand, development is referring to activities such as job rotation,
mentoring and coaching. Main difference between training and development can be
understood by following:
Training
Training is a short term activity. This
teaches the skills to an individual needed to
enterprise in short period of time.
Basically training is designed for a
particular job position.
Under the process of training final
objectives are more specific such as how to
develop a certain ability in an employee.
Huge number of employees can take part in
training.
Development
On the other hand, development is a long
term process. This is a continuous process
under which managers do efforts to develop
professionals for enterprise.
Concept of development focus to and to
identify the key areas in which employees of
enterprise can progress. This emphasis to
build a successful career for a person.
Objectives of development activity are much
broader as compared to training. Main focus
of this is to improved skills and change
habits of individuals.
Main focus of a development process is on a
particular person (Little, 2012).

P4 Need for continuous learning and professional development to drive sustainable business
performance
Every organization wants to identify their mistake which impact on overall growth in
negative manner. They want to improve their performance to achieve their mission in
appropriate time period. In this context, continuous learning is one of the important aspect for
an enterprise and employees also. Overall success of the company highly depend on its
employees who perform for getting positive results (Macdonald and Poniatowska, 2011).
Basically continuous learning is an effective process which helps in improving skills and
knowledge by putting regular efforts.
An enterprise resolves all the issue which crate problems in expanding their business.
In this case, continuous learning helps to the business to effectively dealing with challenges
and also make smooth activities within the organization. It also helps to the company in
upcoming time, if the company have all the important skills which needs in facing the
challenges in most effective manner. It also defines new and effective technologies to the
company in order to maintain all the changes in the organization so that they easily
implement in their activities. With the help of this the HR manager of the company easily
influence their employees towards the work and performance and get positive results by
putting their best efforts.
Along with this, professional development plays important role in organization to
making a quality workforce and also improve their confidence level so that they easily face
any kind of situation in effective manner. One-time success cannot make a big organization
continuous implementation and learning helps in effectively to set their goals and objectives
in appropriate manner. Continuous learning also aids in improving the employee’s trust with
each other and also improve their team performance. It also contributes in improving overall
productivity of the employees which is more effective for aching their goals and objectives in
minimum time period. Professional development defines various learning of skills in different
areas as well as subject in order to achieve better career growth.
There are some effective sources for the personal development of an individuals in order to
maintain positive performance if the business which are as follows:
Conferences and seminar: It is more effective and important aspect of the employees which
helps in improving overall performance of an individual in appropriate manner. In this
process various events are conduct as well as organize by the company such as industry
experts, media and many more in which company send their skilled and experienced workers.
It helps in defining up to date knowledge regarding their organizational activities. One of the
best advantage of this event is to improve overall performance as well as capability of the
workers towards the works.
Coaching: It is important for an employee to get theoretical knowledge beside practical
knowledge so that they maintain their string vase within the organization. It is more
important for improving skills and knowledge which helps in achieving short term and long
term goals in appropriate time period (McGrath, 2014). It also helps in making better
personality of the person. With the help of arranging the coaching session existing workers
provide better guidance to their new employees in order to improve their capabilities in
effective way.
Competency leads to confidence: Employees having essential skills and knowledge
will be able to work effectively since they know techniques and are able to complete task on
time . This improves their abilities and they are able to process activities creatively.

Facilitates employee growth: Superiors should provide opportunities to their staff so
that they are able to enhance their skills and gain new experiences. If workers capabilities are
improved then they are able to utilize resources efficiently.
TASK 3
P5 High performance of working contribute to employee engagement and competitive
advantage within a specific organization situation
HPW is an effective procedure in which employees easily improve their overall
performance in effective manner. This process helps in developing the higher confidence
level in the workers and also feel their importance within the organization. In this, better as
well as impressive reward system and many more benefits helps to the HR to motivating their
employees so that they perform their best and attain positive results. Human resource of
organization is most important assets because they manage all the activities in systematic
manner in order to achieve positive outcomes. Business and its owner cannot treat their
employees as a machine. In this, if they take timely reviews and also involve them in decision
making process in order to achieve all the organizational goals and objectives. HPW is an
effective framework which helps in develop high performance at workplace. It also helps to
the employees to feel free from the workload so that lower level workers enhance their
productivity and also take best decision at the working place.
Along with this, learning and developing is an effective part of the HPW in which
organization easily understand new skills and also motivate their staff members to learn new
skills which helps to the company to achieve higher success. In this hard working employees
put their efforts to achieve impressive incentive and develop their personality in an effective
manner. Better communication also helps in reducing the number of conflicts that arise at
working place of the company and employees get satisfied with the company (Zepeda,
2012).
HPW play important in developing best environment of trust and also influence to the
employees to openly communicate with other employees which helps in motivating
themselves and improve their confidence level (Pan and Franklin, 2011). One of the main
advantage of HPW is to increase the employee’s retention and also helps in satisfying the
employees at the workplace.
Company should timely do research so that they are able to utilize opportunities and
construct system which has ability to compete with firms operating in same products.
Executives should take care that firm is offering quality goods and services to their customers
by regularly checking items. This help them to increase their image by fulfilling their clients
demand and satisfying them. This provide benefit to organization as they are able to earn
profits and expand their business.
TASK 4
P6 Different type of approaches to performance management
Performance management is an effective procedure of setting, monitoring and
reviewing all the activities of manager and workers as well. In this context there are various

approaches used by the organization for effectively manage their worker’s performance in
appropriate manner which are as follows:
Comparative approach: It is one of the best approach which is used by the company to
compare the overall performance of two employees in order to assigning their performance
rate such s lowest and highest as well (Rao, Savsani and Vakharia, 2012). It plays important
role in organization and also give best platform to personnel to show their talent in front of
senior management. So that they improve their high performance in most effective manner.
Attribute: It is also important method which helps in analyzing the contribution of the
workers in order to judge the actual work. In this, employees define innovative ideas in order
to develop their high performance culture.
Behavior approach: This approach is oldest method which is used by the organization to
identify the behavior of the staff members. One of the best advantage of using this approach
it helps in analysis and determining employee’s attitude towards the work so that they easily
achieve their target in effective manner.
Collaborative learning: it is one of the important approach which helps in making a group of
employees which helps in resolving all the problems in effective manner. it also support to
the company in maintaining high performance culture and also provide autonomy to the
employer so that they make strong relation with their staff members (Van Driel and Berry,
2012).
Companies should use behavioural approach, which is oldest tool and consists of
vertical scales which can be connected with job dimensions. This include six to ten points
which are parameters that managers used to determine their staff members abilities to
complete duties within deadlines. But this may become obstacle if employees are not given
complete information as they will not be able to process activity without full knowledge of
methods.
Manager can even use attribute approach to rate their subordinates by using
parameters such as teamwork, communication, problem solving, sinnovation, etc. In this they
give rank between 1-5 and then judge whether their performance is high, moderate or low.
This help them to identify capabilities of their workforce and then organize sessions to
improve desired skills so that are able to work effectively and coordinate their efforts towards
accomplishment of organization objectives. But this examination depend upon superiors
nature.
CONCLUSION
From the above mentioned report, it can be concluded that team, individuals and
organization development is more important for the company to achieve higher success in
systematic manner. It also defines that employee’s skills and knowledge is also helps in
improving their performance level within the organization that contribute in growth of the
company. In this the HR manager also play important role to managing all the activities of
the business and also improve the performance level of the workforce in positive manner.
Along with this professional development plan of Jane Cambridge is also aid in achieving the
organizational goals and objectives in effective way. High performance of working is also
summarized in this project which helps in increasing the employee’s productivity and also get
best befits in best manner which directly impact on overall goodwill of the company.