Developing Individuals, Teams and Organizations HR Report

This report examines the essential skills, knowledge, and behaviors required by HR professionals within an organization, using Whirlpool as a business case study. It delves into the importance of effective communication, multitasking, and understanding government regulations and taxation. The report also includes a personal skills audit, identifying strengths in problem-solving and decision-making, while acknowledging weaknesses in IT knowledge and interpersonal skills. A personal development plan is outlined to address these weaknesses through continuous learning and skill enhancement. Furthermore, the report explores the differences between organizational and individual learning, the need for continuous professional development, and the contribution of high-performance working practices in fostering employee engagement and competitive advantages. It concludes by analyzing different approaches to performance management, emphasizing its role in achieving business objectives and driving employee success.

Developing Individuals, Teams
and Organisations

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Determination on appropriate and professional knowledge, skills and behaviour that are
required by HR professionals.................................................................................................1
P2 Personal skills audit...........................................................................................................3
TASK 2............................................................................................................................................9
P3 Difference between Organisational and Individual Learning...........................................9
P4. Need for continuous learning and professional development........................................10
TASK 3..........................................................................................................................................11
P5. Analysing the contribution of high-performance working in employee engagement and
competitive advantages........................................................................................................11
TASK 4..........................................................................................................................................12
P6 Different approaches to performance management........................................................12
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Today, nature of business is becoming more dynamic for which employers hire high
skilled and knowledge employees more. For increasing productivity and developing skills of
workers, managers engage them in group task. As, when people work in team then they become
able to handle any difficult situation in more easy manner. Therefore, it is essential for a
company to engage people in team and develop their spirit. It will help in generating high
contribution among them towards success of business (Woodcock, 2017). This report is made to
describe type of skills, behaviour and knowledge that HR professionals should have in order to
perform various functions of an organisation. For this purpose, a business case of Whirlpool is
taken which deals in manufacturing sector and sells electronic products in many countries. This
assignment also show how HPW practices and performance management help in employee
engagement for achievement of business objectives.
TASK 1
P1 Determination on appropriate and professional knowledge, skills and behaviour that are
required by HR professionals
For organising and managing activities of a business, it is necessary for HR professionals
of a company to have adequate skills, knowledge and behaviour. It will help them in improving
as well as enhancing performance of business in appropriate manner. As per business case of
Whirlpool, it has examined that in order to gain sustainability North America Region of this
company seeks to restructure entire business activities (Bourne, 2016). For this purpose, HR
consultant of this firm is required to present a report at the annual Confederation of British
Industry workshop. This report will highlight how performance management, collaborative
working and effective communication system help in gaining high contribution of workers
towards success of business. Thus, in this regard, major skills, knowledge and behaviour that HR
consultant must have are shown as below:-
Skills of HR professionals: Skills are abilities of individuals by which they can perform
their respective duties in desired way. In context with HR consultant of Whirlpool, following
skills are required to perform mentioned duty:- Effective Communication: HR professionals in a company are served as liaisons
between workers and management. Therefore, through strong written and oral
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communication skills, they can convey opinion and information to employees in proper
manner. This would help them in creating a positive working environment at workplace
by building a good relationship among staff members. Multitasking: HR professionals have to perform various responsibilities like managing
job advertisement, conducting interviews, organising training programs and more.
Therefore, it is required for them to remain calm while working under stressful conditions
(Boer and et. al., 2017). It would help them in performing multi-task operations in easy
manner.
Knowledges of HR professionals: Knowledge refers to a practical or theoretical
understanding of a particular subject. In context with human resource management, to perform
this function HR professional of Whirlpool should have gained following knowledge:- Cognition of government's rules and regulations: It is considered as major duty of
people working in HR department to have knowledge of government rules and
regulation. It will help in organising and conducting business activities like recruitment
process in legal manner. Taxation: Except recruitment and selection, HR professional have to perform various
functions like generating salary and giving compensation to employees. For this process,
they should have possessed knowledge about taxation in proper manner. Through this
knowledge, they can give proper guidance to employee in utilising their salary.
Behaviour of HR professionals: This aspect shows personal attitude of an individual by
which they develop level of interaction with others in order to convey information. In this regard,
HR consultant of Whirlpool should have possessed right behaviour in order to get cooperation of
employees in achievement of business objectives (Johansson, Miller and Hamrin, 2014). Transparency and trustworthiness: HR professionals work as leaders who have
capabilities to turn negative behaviour of employees into positive. They are expected to
deal with various issues of employees in high sensitive manner. Therefore, HR
consultants of Whirlpool should behave in ethical and confident manner. As employees
can share their problems and issues more honestly without fear of judgement with them.
 Versatility and Adaptability: These traits are considered as key determinant of success as
it helps in determining how a person respond to change. Therefore, it is essential for HR
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consultant of Whirlpool to have this kind of personality traits. It will help in
implementing changes at workplace more successfully.
P2 Personal skills audit
Personal skill audit refers to a process of identifying strengths and need of development
of an individual. In context with organisation, this process is considered as a key piece of
information that helps managers in determining skills and knowledge of workers. Along with
this, it also assists in determining whether business can meet targeted goals in predetermined
time or not (Pareek and Purohit, 2018). Therefore, it is important for managers of a company to
conduct skill auditing process at workplace by which skills gap among workers can be examined.
It will also help in determining the requirement of training and development to be given to
employees on individual basis.
As per present scenario, HR professionals of Whirlpool, it is required by me to determine
own skills and knowledge also related to know how much they are perfect in decision-making
process and managing multitasking operations. For this process, a skill audit of mine is given
below :-
Strengths and weaknesses:
Planned Activities Objective of Development
Required knowledge/skills It is necessary for me to
enhance my skills and
knowledge in IT field. Along
with this, I should work on my
communication skills also. For
this process, I have to take
some classes in both filed
which enhance effectiveness of
my work (Tortorella and
Fogliatto, 2014).
To become a successful and
trustworthy person.
Strengths The main strength of mine is
that I am good in problem
To influence others by
resolving their problems in
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solving and decision-making
procedures. Through this
intellectual power, I can
resolve different kind of
conflicts among employees in
more successful manner.
short period of interval.
Weaknesses/gaps In some weak field, I have
evaluated that due to less
knowledge of latest or updated
technologies, I have failed to
implement the same into in
appropriate way. Moreover, I
am also not so perfect in
developing good interaction
with subordinates. Due to these
weaknesses, I have faced
various problems in
influencing people towards
business objectives and share
my vision with them.
Continuous learning process as
per updated technologies of
marketplace.
In order to get promotion, I
have to take proper classes by
which weaknesses of mine can
be improved.
For this process, minimum 80 hours of learning classes are
required to develop my own skills.
Very good Good Adequate Little or no
experience
Information Technology
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Usage of
Microsoft Office
Word
✔
Usage of Excel
Spreadsheet
✔
Use a Database ✔
Use
Organisational
Software
✔
Use Internet
Applications
✔
Use Email ✔
Use Power Point ✔
Very good Good Adequate Little or no
experience
Communication skills
Drafting contracts
of employment
✔
Taking notes of
disciplinary
hearings
✔
Writing reports ✔
Producing
material to
support
✔
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presentation
Delivering a
training session
✔
Resolving
disputes or
complaints
✔
Interviewing ✔
Advising of HR
issues
✔
Very good Good Adequate Little or no
experience
Problem solving skills
Making good use
of verbal
reasoning skills,
able to handle
complex data and
make selective
use of
information
✔
Exploring more
than one solution
in order to solve a
problem
✔
Considering the
ideas of others to
✔
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help in solving
problems
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A Personal Development Plan to reduce weaknesses:
Skills Current
Proficiency
Targeted
Proficiency
Development
Opportunities
Time Scale
Information
Technology
3 5 As Whirlpool is
known for its
high innovative
products,
therefore, this
firm used to adopt
latest technology
in business on
regular basis. So,
it is required by
me to have a
proper knowledge
about IT and
other technical
skills by which I
can help others to
do work with
such applications.
For this purpose, I
need to take some
classes from an
institution where I
can learn and
develop my skills
in technical field.
4 to 6 months
Problem Solving
Skills
4 5 As Whirlpool has
large working
45 to 60 days
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organisation and
dynamic nature
where changes
are done on
regular basis so,
this situation give
rise to various
problems. It
includes
resistivity of
employees,
employee
engagement,
decision-making
and more.
Therefore, I need
to take session
under seniors who
are expert in
handling and
resolving adverse
situations of
workplace.
Communication
Skills
3 5 As main work of
mine is to
maintain positive
environment of
workplace and
engage
employees in
group activities
30 to 45 days
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