Nelson College: HND Business - HR Skills and Performance Management

This report examines the essential HR skills, behaviors, and knowledge required for HR professionals within Bentley Motors, a luxury car manufacturer. It includes a personal skills audit and development plan, outlining strengths, weaknesses, and strategies for improvement. The report differentiates between organizational and individual learning, training, and development, highlighting the benefits of continuous learning and professional development for enhancing employee performance and organizational competitiveness. It also explores the relationship between high-performance working and employee engagement, and analyzes different approaches to performance management, emphasizing their significance in fostering a high-performance culture and commitment. The report aims to provide insights into how Bentley Motors can optimize its HR practices to achieve sustainable growth and success.

HND BUSINESS
INTRODUCTION...........................................................................................................................3
LO1..................................................................................................................................................4
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P1 Determine appropriate and professional knowledge, skills and behaviours that are required
by HR professionals...............................................................................................................4
P2 Personal skills audit and Personal development plan.......................................................5
LO2..................................................................................................................................................5
P3 Differences between organisational and individual learning, training and development. 5
LO3..................................................................................................................................................7
P5 High performance working to employee engagement......................................................7
TASK 4............................................................................................................................................8
P6 Different approaches to performance management..........................................................8
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11
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INTRODUCTION
Development is a continuous process that enhances capabilities and efficiency of individuals
and organisations in an efficient manner. It helps individual to enhance their skills and
knowledge that maximizes their potential to perform objectives of organisation with more
effectiveness (Chia and et. al., 2020). Training and development is a vital process for any
organisation which enhances performance and productivity of organisation and employees on
simultaneous manner. With the help of proper training and development opportunities
organisation can develop productive workplace culture through which organisation can ensure
higher profitability and long-term sustainability.
Present report is conducted on Bentley Motors which is operating their business services
in automotive industry and was founded in the year 1919. In this report formative discussion has
been conducted on appropriate and professional skills knowledge and behaviour which is
essential for HR professional. Professional development plan and the need of continuous
learning and professional development for higher business performance are also included in this
report. In addition to the report includes the manner in which HPW contributes in employee
engagement and enhance competitiveness of organisation. Different approaches of performance
management are also being included in this report along with the importance in high
performance culture and commitment.
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LO1
P1 Determine appropriate and professional knowledge, skills and behaviours that are required by
HR professionals.
Human Resource department is one of the most important department and pay different
roles and responsibilities through which organisation acquire talented workforce that contributes
in overall growth and development. For this it is essential for HR professional to have
professional knowledge, skills and behaviour in order to manage workforce in an effective
manner (Robiner, Tompkins and Hathaway, 2020). In Bentley motors HR professional is
required to conduct roles of motivating, maintaining, developing and managing human resource
in order to enhance growth and capabilities of company. With the help of this company can be
sure long-term sustainability and profitability in respective industrial segment. HR professional
is required to have certain skills, behaviour and knowledge in order to perform operations with
more effectiveness. Certain form of skills knowledge and behaviour is underlined below which is
essential to be possessed by HR professional.
Skills which is essential for HR Professionals
Communication skills:
HR professional is required to regularly communicate with different individuals and
make positive interactions and relationships with workers within company in order to identify
their views perspectives and overcome issues with more efficiency. HR professional also have a
responsibility to encourage and motivate employees and deal with conflicts. Thus, it is essential
for them to have strong communication skill that will facilitate HR to perform their roles higher
efficiency.
Leadership and management skills:
HR Professional conduct role of leading and guiding employees towards company vision
and mission. They are having responsibility to provide knowledge to employees about their roles
and responsibilities. Thus it is important for them to have efficient management and leadership
skills in order to attract attention level of employees towards company.
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Behaviour which is essential for HR Professionals
Equally treating skills:
It is one of the most important behaviour which is required to be possessed by HR
professionals. In this it is essential for them to equally treat skills, experience, knowledge and
capabilities of employees in order to maintain a positive workplace culture (Armstrong and
Taylor, 2020). It automatically enhances Bentley Motors competitiveness in market and
maximizes loyalty within employees to work organisation objectives.
Ethical behaviour:
It is important for a HR professional to conduct their roles and responsibilities with
ethical behaviour practices it helps them to enhance efficiency of their roles.
Knowledge which is necessary for HR Professional
Laws and regulations of government:
HR professional is required to have proper and accurate knowledge of laws and
regulations that are being enforced by government on respective industry. In addition to this
knowledge of regulations and laws to manage employees are also required to be possessed by
HR individual that enhances the capability to perform their activities with more effectiveness.
Taxation:
HR professional is authorized with the responsibility to make sure that employees are
credited with proper salary, wages and deductions of taxations are done accurately. With the help
of this they can conduct smooch workplace culture. It is essential for HR professional to have
knowledge of basic taxation laws and practices.
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P2 Personal skills audit and Personal development plan.
Personal skill audit is one of the most efficient and documentation that underlines
knowledge skills and competencies that an individual currently process and the manner in which
they can be further enhanced. With the help of personal skill audit individuals can have access to
their dream job and can assure personal as well as professional growth in more effective manner.
It is essential for a person to identify the strengths and weaknesses in order to overcome those
weaknesses with effective strategies (Simmons, McCall and Clegorne, 2020). It will allow them
to evaluate their capability to perform work and increases their competitiveness and market
segment. With the help of personal Audit Bentley Motors HR can identify their existing level of
capabilities and can undertake efficient strategies and measures in order to fill the skill or
knowledge gap.
Strengths:
By performing roles and responsibilities as an HR professional Bentley motors which is the
leading organisation it is important for me to make positive interaction with different individual
on daily basis. For this I take advantage of my strong communication skills through which I can
understand their opinion and viewpoint and can express my perception in effective manner. In
addition to this effective decision making skills allow me to undertake important business
decisions and accomplish organisational objectives with more effectiveness. With having
effective team working skills I collaborate with different departmental heads in order to develop
strategies to recruit potential individuals and manage employees in effective manner.
Weaknesses:
According to the evaluation it has been evaluated by me that I have certain weaknesses that
affect my ability to perform by actual roles and responsibility within the company. It has been
underlined by me that I am having ineffective time management that affects my ability to
perform my role, as an HR it is essential for me to multitask different activities within certain
course of time. In addition to this I also lack in technological skills that affects my role
effectiveness. With the proper identification of my weaknesses it is essential for me to undertake
advantage of strategy in order to incorporate efficient measures to overcome them. For this
purpose and development plan is being develop:
Personal development plan
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Skills Current
ability
Targeted
ability
Activity for the development Time limit
Time
management
2.5 5 To overcome this weakness I will take
guidance from online time management
classes and accomplish multiple
activities on proper time frame.
60 days
Technical
skills
3 5 To overcome this weakness I will take
use of technical books, courses,
seminars and online study material on
technical skills that are required for my
job role.
.
90 days
LO2
P3 Differences between organisational and individual learning, training and development.
Modern business environment have aggressive competition in which organisations offer
high quality services and products with competitive price range in order to attract large base of
customers (Schijven and et. al., 2020). In order to overcome high competition Bentley Motors
with the help of providing training and development courses to employees by implementing
sstrategies and technological change can enhance overall sales and productivity of organisation.
Individual Learning –
Individual learning is an efficient strategy through employees can evaluate their existing
level of abilities and skills. With the help of this opportunity provided by Bentley Motors
employees can learn their actual responsibility and information of job. This will allow employees
to have proper understanding of their actual duties through which they can conduct them with
more effectiveness.
Organisational Learning –
It is an effective form of learning that an organisation provides to their employers in
company workplace structure. With the help of this company can make employees familiar with
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new technologies and strategies that are being adopted by company for generating higher
profitability. In this Bentley Motors by providing employees opportunity organisational learning
sessions can make them aware about new technologies. It will help company to sure more
competitive advantages.
Difference between Individual learning and organisational learning
Individual learning Organisational learning
This process allows employees to identify
their skills and ability through which
organisation can effectively allot them roles
and responsibility as per their potential. With
the help of this existing level employee
performance can be enhanced.
With the help of the training organisation can
implement innovation in organisational
workplace structure and provide proper
knowledge to employees about the adopted
technology or new change in order to align the
performance with company of objectives.
Difference between Training and development
Training Development
Training sessions is provided by company for
a certain time period in order to enhance
employee’s performance level in order to
maximize employee’s skills and knowledge.
This system will allow organisation to
maximize capability of employees to perform
their tasks. With the help of this existing skills
and knowledge of employees can be enhanced
through which organisation can assure long-
term sustainability.
P4 Analyse the need for continuous learning and professional development
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Continuous learning is an ongoing process in which organisation and employees engage
in the process of learning and maximizing their existing level of knowledge by learning new
skills and behaviour. Main purpose behind this is to make improvement in existing competencies
on regular basis in order to undertake advantage of future growth and opportunities. Continuous
learning and professional development play most important role for an individual development
as it enhances their capabilities and competitiveness (Bernard and et. al., 2020). It is essential for
Bentley Motors HR to make sure that they provide continuous learning opportunities. With the
help of training and development courses employees can not only enhance productivity and
capabilities but also maximizes company overall sales and production.
Reduce in productivity:
It has been identified that there are number of factors that can decrease performance level
of employees. In this with the help of continuous learning organisation can equip employees with
new skills and behaviour through which they can effectively perform their roles and
responsibilities with more effectiveness. In addition to this Bentley Motors is also required to
promote continuous learning and development culture in organisation premises. It will enhance
overall productivity of employees and company at great extent.
According to the analysis it has been identified that Bentley Motors is required to serve
customers with more effectiveness and high quality product and services. In order to accomplish
this company management of company is required to enforce continuous learning process and
provide regular training and development session to employees. This will allow company to
provide proper direction and guidance to employees. In addition to this it has been underlined
that with the help of continuous learning and offering adequate guidance company can build
strong relationships with employees through which overall productivity and brand image of
organisation can also enhanced in respective industry segment.
Advantages of learning process mentioned below:
Abilities lead an employee to become confident:
With the help of continuous learning organisation can enhance self confidence and
motivation within workers through which they can perform their roles and responsibility with
higher confidence enhances efficiency of task effective manner.
Growth of an individual and organisation:
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With the help of continuous learning overall growth of individual in organisation can
enhanced on a simultaneous manner as a employees with having high skills and knowledge can
they perform their organisational roles and responsibilities with more efficiency that will
automatically enhance company future growth.
LO3
P5 High performance working to employee engagement.
High-performance working is a continuous improvement process that allows an
organisation to develop a productive and motivated workplace culture in order to evolve
employees and enhance their performance towards more effectiveness. According to the present
scenario has been identified that with the help of high performance working Bentley Motors can
develop a culture that support collaborative working performance and employee engagement.
By engaging employees in different aspects of organisation will help company to enhance
motivation and morale within workers (Manville and Greatbanks, 2020). It increases overall
productivity and facilitate company to assure more growth and development. Bentley Motors is
required to satisfy customers with more efficient services with high quality. In order to
accomplish their actual demand in high-performance working will facilitate managers to make
strong collaboration between employer and employee through which company can effectively
manage both success and higher profitability in market.
Transparent Communication:
Transparent communication plays vital role that facilitates company to engage workers in
decision making and other activities of organisation. Employee engagement effectively enhances
transparency through which company can develop a positive working environment that
automatically maximize overall motivation and loyalty of employees towards company. With the
help of transparent communication Bentley Motors can assure accomplishment of organisational
objectives with more effectiveness.
Shared responsibility for results:
For higher growth and assure maximum support from workers company is required to
share organisational responsibility and results with workforce in an effective manner. In addition
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to their hard work and performance are also required to be rewarded and appreciated. With the
help of this company can enhance morale of employees towards their responsibility. By sharing
responsibilities of results Bentley Motors can assure more growth and development.
High productivity:
With the help of high performance working organisation can effectively enhance overall
productivity of organisation as it increases engagement of employees in essential aspects of
entity. It significantly maximises employee’s loyalty towards company actual goals and
performance.
High profitability:
High performance working allows Bentley Motors to develop a culture in which strong
relationship among employer and employee facilitate. It makes increase in profitability index of
company as employee performs their roles and responsibilities in a motivated and productive
working culture.
TASK 4
P6 Different approaches to performance management
Performance management is a vital element for any organisation irrespective of its size and
scope to as it allows organisation to manage performance of employees in an effective manner
with an aim to accomplish organisation objectives with more efficiency. It is essential for an
organisation to retain experienced and talented employees as it enhances their competitiveness in
industry. With the help of two types of approaches Bentley Motors can manage performance of
employees in an effective manner.
Different Approaches of Measuring Performance:
Comparative approach:
This performance will allow Bentley Motors to rank performance of employees with the
help of comparison. Comparative approach allows company to develop healthy competition in
organisational workplace structure through which overall productivity and performance can be
maximised. Bentley Motors by taking use of graphic rating, forced distribution and other
methods can effectively measure employee’s performance.
Attribute approach:
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In context with attribute approach Bentley Motors can undertake advantage of different
approaches like innovation, team working and problem solving with the help of mixed rating
scale. This will facilitate organisation to enhance existing level of employee’s performance in an
effective manner.
Behavioural approach:
In order to facilitate this approach Bentley Motors by taking advantage of BARS
(Behavioural anchored rating scale) or BOS (Behavioural observation scale) and can measure
various dimensions of employees job. This approach allows company to evaluate the behaviour
of employees in context with performance that will further facilitate entity to evaluate motivated
factors through which they can encourage employees to words high performance objectives.
Result approach:
This approach allows company to measure employee performance and offer then
necessary training and development important. For this Bentley Motors by taking advantage of
Balanced scorecard technique and ProMES (Productivity measurement and evaluation system)
can enhance overall productivity of employees at more efficiency. In addition to this it has been
identified that, this approach will allow Bentley Motors to convert their strategy into operations
with more effectiveness.
Quality approach:
Quality approach emphasise upon satisfaction of customers in which company identify
unnecessary issues and errors and make significant modifications or improvement in their current
strategy (Díaz-Fernández and et, al., 2020). With the help of this approach Bentley Motors can
evaluate personal and system factors along with actual needs and demands of customers through
which business operations get improved in order to serve customers effectively.
Collaborative approach:
In this company can combine all the above mentioned approaches and identify suitable
strategy according to the demands and needs in market segments. With the help of this approach
Bentley Motors can ensure higher growth and long-term sustainability in automotive sector.
Collaborative approach also facilitate organisation to provide positive workplace environment to
workers and engage them effectively towards high performance. In addition to this performance
management system also involves certain factors:
 Formulate suitable recruitment plan in order to develop clear job description.
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