Report: Developing Individuals, Teams, and Organisation - HR Skills

This report delves into the crucial skills and knowledge required for HR professionals, emphasizing the importance of continuous learning and development within organizations. It explores the skills needed for effective HR management, including confident communication, operational activity management, and the ability to facilitate high growth. The report discusses individual and organizational learning, highlighting how companies like Zara use learning programs to enhance employee performance and achieve organizational goals. It also examines the need for continuous learning to adapt to a changing environment, improve employee skills, and maintain a competitive edge. The report includes an analysis of personal skills and behaviors, and the development plan for HR job profiles, underscoring the significance of time management, leadership, and decision-making skills. The report emphasizes the role of performance management as a core element for effective human resources and its impact on organizational success.

Developing Individuals, Teams and
Organisation

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK...............................................................................................................................................1
P1. Appropriate skills and knowledge required by HR professionals........................................1
P2. Personal skills and behaviour................................................................................................2
P3. Organisational and individual learning development...........................................................4
P4. Need for continuous learning in organisation.......................................................................5
P5. High performance working advantage within the organisation............................................7
P6. Different approaches to performance....................................................................................8
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
In every organisation the performance of individual and team have impact positively or
negatively on the growth of company in economy. Through the achievements of organisation's
goals and objective, manager can achieve their best result through team or individual. The
performance management is core element for effective human resource in organisation. Any
organisation can achieve success and growth if their employee's performance graph is in
increasing form (Katzenbach and Smith, 2015). The company should find out the need of the
business which help to determine the need of improvement in the performance of employees as
well as organisation. The present report is about, the various skills, knowledge and behaviour of
people which is required necessary for growth of HR. Also, discussed about several factors
which is considered by organisation while providing learning or development programs to their
employees to improve their performance in organisation so, that they can give best affords in
their work and task.
TASK
P1. Appropriate skills and knowledge required by HR professionals
A fundamental skill for HR professionals is to establish, every things done in appropriate
manner through the available tools and resources in organisation and also find out the
development gap. HR professionals need to realize the existing attitude, skills and knowledge of
employees with the state of desired knowledge and skills. By understanding difference between
both desired skill or existing skill HR professionals can identify the development gap within the
organisation and then take some action to provide learning and development programs to their
employees to achieve target in specific time period (Brown and Harvey, 2011). To evaluate
learning and development need in organisation HR can take many forms. Human resource
management play very important role in growth and development of organisation because they
play very important or broader role by hiring suitable candidate in organisation.
As HR, management includes recruitment and selection of employees and also their
development within the organisation. There is line managers involve in the process of human
resource professionals as they are not carried out all process exclusively. Manager should be
very polite and clam in nature while recruiting and selecting the people for the job because
humans are very emotional and complex in nature (Bolman and Deal, 2017). The capability of
human resource can help organisation to achieve next level of growth by effective management
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work. He should be ensure that company have right number of qualified employee for the right
job profile according to their skills and knowledge so, that they perform well in the organisation
to achieve goals and objectives. There is various skills and knowledge which is required by HR
professionals to perform well in organisation. Some of them are as follows:
Confident: HR should be very confident while talking with their employees and
customers. Every HR wants to be good in organisation with desire to achieve organisational
goals and objectives. HR have to be collaborative with everyone to work well with different
range of products and services outside as well as within the organisation .
Ability to handle all activity: It is important for HR professionals to select best one from
the pool of candidates for effective management work. He should create himself as role model
for their employees to support the growth and development of company in competitive business
market.
Control and manage operational activities: He will be able to evaluate needs and wants
of customers through appropriate method or policy. They use so many techniques to find out
problem and challenges that can affect the organisational operations. After finding problem they
control the problem by taking appropriate action (Senge, 2014).
Ability to achieve high growth:For the long term growth and development of
organisation he should be able to build trust in managers, employees, suppliers and customers by
keeping directive relationship. To face challenges in the organisation HR professional is able to
move their focus from small scale activities towards the large scale.
Fulfil needs of workers: By giving full attention to what employees and people are
saying about the company and understand the point said by them help to find out more about
organisation. So, HR should have active listening skills for effective management.
P2. Personal skills and behaviour
Skills
Supervision quality: It help to provide technical support to their subordinates in the
organisation by adopting new opportunities for growth and
development. It also help to maintain stability by providing good
quality products to their customers (Herrmann and Herrmann-Nehdi,
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2015).
Communication
skills:
Communication skills is very important for every job profile to perform
all task and activities effectively and effectively within the
organisation. Through this skills business can increase their profit by
communicating with more and more people, suppliers, customers and
clients. It help to enhance the trust of consumers towards company.
Interpersonal key It help to build new skills and abilities which help to create new
networking with suppliers, employees and customers. It help to increase
the performance of employees in the organisation.
Effective skills This skill help to perform work effectively in organisation by using
more new techniques and methods. It also play important role to protect
the interest of public.
Development plan for the HR job profile in Zara Company
Skills
Improve observation
skills
It help to identify problems and challenges which effect the
performance of organisation at higher level so, individual should have
good observation skills.
Leadership skills Leadership skill is very important in organisation as it help to maintain
the profitability of organisation by motivating employees to work well
in organisation (Cummings and Worley, 2014).
Business skills It play important role to achieve success in competitive market through
this company can maintain their stability in market by adopting new
methods and plans in their organisation. Business skill help to maintain
all operations and resources of company so that they achieve more and
more profit in business market.
Time management In every organisation work should be done according to the time. Time
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management skill is must in every individual it help to perform well.
Fast decision making Every manager should have quick decision making skills which help
organisation to adopt new opportunities.
Personal management Every personal or employees should increase their personal
management skills so that all operations done perfectly within the
organisation. They should have ability to influence the mind of others
by effectively communicating with them (Huczynski and Buchanan,
2010).
P3. Organisational and individual learning development
It is a fundamental requirement for organisation to learn continuously, whether they want
or not. There are so many organisation who adopt advance learning and training development
programs to enhance employees as well as organisational performance. One of them is Zara
which is retailer of clothing and accessories overall worldwide. It is world's largest retailer brand
which was founded in 1975 by Rosalia mera. Zara have various stores of women's clothing and
men's clothing. Company supply their products on the basis of people's trends. Overall
worldwide there is 2,100 stores of Zara which is located in 88 countries. Organisational and
individual learning help to achieve organisational goals and objectives effectively.
Individual learning: The learning and development of individual can improve the
operations of organisation and it also help to grow employee's capacity to perform task and
projects in organisation (Anderson and Anderson, 2010). Learning and development programs
play very important role for the individual in the growth of personal as well as professional life.
Individual learning is smallest part to learn new skills, ideas or knowledge which help to enhance
their performance within the organisation.
Organisational learning: There is strong relationship between individual and
organisational learning which help to explore business at higher level. Organisational learning
include transferring knowledge and retaining talents within the organisation so that company
achieve their target in specific time period. Organisational learning go on as experience which
help to increase efficiency level, profitability and accuracy of company. Organisational learning
create various skills and knowledge related with their operations to improve their activities.
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Learning help to adopt to changing environment in organisation as well as personal life (Burke
and Noumair, 2015).
The Zara provide so many new opportunities to their employees for the growth and
development through networking, other professional activities and learning process. Individual
learning and training development programs help to improve their capability, knowledge, skills,
ideas and many more, so they can perform well in organisational project to achieve target and
goal by effective way. It is very important to enhance employees mind by providing them
appropriate training and development according to their need of improvement. Learning can
improve organisational and individual effectiveness by providing new information, knowledge
and techniques which help in career planning. At the individual level learning enhance the
effectiveness of all the managers and employees with the purpose to attain organisational goals
and objectives.
P4. Need for continuous learning in organisation
For the growth and development of business it is important to provide continuous
learning and training development sessions to their employees to enhance their skills and
knowledge so that they can perform well in their work to achieve goals and objectives (Goetsch
and Davis, 2014). Continuous learning is adopted by organisation for enhancing employees skills
and knowledge so that they can perform their task and practices in most effective and systematic
manner. Company can increase the growth as well success in the competitive market place by
providing training and development programs to their employees on regular basis. It help
organisation to maintain their stability in business market by adopting new technology and
methods. Nowadays, there is so many learning software available in market through which
employees learn so much things which is must in business organisation. Training method is best
tool and method to improve employee's performance at work place so that they can give their
best to attain goals and objectives of company. With the help of this, manager can improve
overall performance and the identification of required skills or training gap.
Learning is must to grow personal as well as professional life as it improve skills and
knowledge. By continuous learning employees can improve capability to perform task and
activity in the organisation or work life. It is very important for company to ensure their
employees are adapting or expanding their knowledge and skills in the development of
organisation and if there is any requirement of training and development than provide them
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suitable training on the basis of their requirements to improve their current performance in the
firm. A strong development plan used as tool by manager so that staff member can continue to
meet their expectation regarding the current job. In the development plan suggestions should be
added about how to continue meet with expectation for each employee's performance including
the appraisal form. Effective learning method provide employees to learn skills and growth
opportunities. This opportunities and growth provide staff members with intrinsic rewards or
more challenging experience of work. Such type of opportunities can make jobs more powerful
and attractive which works as employee retention tool.
Learning management system software is one of them through which both manager or
employees can access according to their need and requirement. In this software all training data
can upload including assessment score, attendance of employees and other information related to
performance of employees. There is various benefits of continuous learning for the growth and
development of organisation as well as personal life (Daft, 2012). Some of them are as follows:
Fresh mind and skills: Nowadays, only those people are employable who constantly
improve their skills and knowledge. The continuous learning help to employees to keep their
brain safe and fresh. To maintain stability in market company need fresh minded people in their
organisation so that they give best idea and plans for the growth and development of business in
the competitive market.
Increase confidence level: Continuous learning increase confidence level in people
which help them to face any problem and challenges in organisation as well outside without any
hesitation. The employee can sustain in the organisation for long period of time if he have skills
and knowledge which help company to make their profit level up.
Create more options: Non-stop and continuous learning provide so many options and
opportunities to grow their career. Learning make everything so easy and simple by transferring
their knowledge into action. Company make easier to change their structure and functions with
the help of new skills and knowledge which help to grow their business by implementing good
idea in action. Continuous learning is very important in personal as well as professional life, it
help to solve any kind of problem in their work life (Salas, Rosen and Diaz, 2010).
Overcome problems and challenges: It also help company to overcome with any kind of
problem and challenges by using tskills and knowledge in organisation. In today's time all
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company focus to hire fresh minded people so that they easily face any problem by using strong
idea or plan.
Hence, it is very important for organisation or individual to do learning continuous to
enhance their skills and knowledge which help to enhance their capability to perform task in
company. Continuous learning also help to encourage employees to perform all tasks and
projects effectively in the organisation. For the growth and development of the organisation
continuous learning is most important element which help to provide new ideas and plans ro
overcome with challenges or problems in competitive market.
P5. High performance working advantage within the organisation
The engagement of employee play very critical role in competitiveness in the business
environment. There is positive impact on business organisation withemployee’s engagement.
With Through their good performance in different area improve profitability, productivity,
reduce employee’s turnover and increase customer satisfaction (Coghlan and Brannick, 2014.).
High performance work system: The employee engagement help to improve the
goodwill as well as image of company through their hard work. They help to organisation to
score more on the basis of performance. Employees engaged more in the task and activities of
organisation by extra time and work. They devote their energy and power to the task, activity and
the organisation. Zara achieve high level of employee’s engagement in their all operational task
and activities.
Outcomes of work system: The high involvement of employees in all task help company
to reach at peak level. Positive beliefs and attitudes which is associated with engagement of
employees generate good performance in the organisation. It also help to enhance the
performance of company and employees so that they can easily achieve the goals and objectives.
By selecting right person for the right job in the organisation company can grow their
organisation in business market. For the high growth and development company should motivate
their employees to perform well in their task and activities so that company can achieve target in
certain period of time.
Condition that create high-performance at work place:
Organisation should provide future and current skills or employee ownership to reduce high
turnover of employees in company. The high involvement of employees in organisational
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activities improve the profitability and productivity of company by providing good quality
products and services to their customers. Employee’s engagement help to reduce the cost of
production in the manufacturing process. Also, help to increase the sale of products and services
as they are in high quality in low price. Involvement of employees increase the number of
customers and increase the profitability of company by giving their full affords to company and
task.
P6. Different approaches to performance
The performance management is a process which is used by firm to reviewing,
monitoring or setting a plan regarding goals and objectives which will improve the employee's
performance. With the help of this method Zara company can analysed employees performance
in effective way. It is an approach which play significant role in achieving a high performance
from the staff members who are not able to use their knowledge and skills in better way. It help
to assessment the performance of employees as well as system, by understanding the need
company can make good strategies to grow their business level in economy. The quality
approach involve both internal and external factors which help to know the requirements of
customers (Landy and Conte, 2016). Also, help to use multiple source to measure the
performance of employees or organisation on the basis of operations. Company solve problem by
finding best solution through group or team work in the organisation. Every organisation big or
small use various approaches to enhance the performance of employees so that they can perform
well within the organisation. Some of them are as follows: Comparative approach: It involve ranking system through which company provide rank
to their employees according to their performance from highest to the lowest. There are
some several techniques used in comparative approach such as paired comparison,
graphic rating scale and forced distribution techniques. Through this approach provide
reward and award for the top performance and then provide appropriate opportunities to
enhance their performance which help to reach them at higher positions. While, to the
people who perform poor in the organisation are given more chance for improvement.
According to this approach employees with higher performance ranking get better salary
rather than poor performer. Employees get motivate by each other at similar job profile.
There is some disadvantage of this approach that it is not useful or suitable for the large
scale company as there is so many job profile (Woodcock, 2017).
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 Result approach: This is simplest approach in which company rate their employees on
the basis of their performance results. There is straight forward concept in this approach
in which the employees first result is known as balance scorecard technique which
involves four perspectives such as financial, internal or operational, learning or growth
and customer. This approach is very effective in motivating employees to perform well in
the organisation by enhance productivity. The result approach involve some steps. From
which first is to identify the objective of organisation while second step measures how to
attain this objectives. Third step involve evaluation techniques through which employees
performance measure on the basis of their work and in the last step provide feedback to
employees according to their performance in organisation. This approach play very
important role in the growth and development of organisation. Behavioural approach: In the organisation, this approach give different attitudes, value,
performance and behaviour of people or groups in the organisation. Mainly, it focus on
the nature of the work or level through which employee satisfy their needs and wants by
showing their skills and knowledge in business. It considered the relationship of
employees with their group in the organisation and evaluate their mind set or behaviour
regarding the operations of company. It help to achieve organisational goals and
objectives by improved usage of groups or teams.
 Quality approach: The main focus of this approach is to improve customer’s satisfaction
by providing them good quality products and services. It help in reducing errors and
mistakes and achieve continuous improvement in services. This approach thinks about
both system factors as well as person. The employees take regular feedback from their
upper level authority, managers, clients and peers on the professional or personal traits to
solve their performance issues. The quality approach mainly focus to improve image of
company by making good quality products to satisfy customers’ needs and wants. There
is so many benefits of this approach some of them are define below:
CONCLUSION
From the above project report, it has been concluded that for the growth and development
of organisation continuous learning is must. As, learning help to enhance the capability to
perform the task in the organisation so, every company should provide proper training and
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