Developing Individual, Team, and Organisation: HR Manager Skills

This report delves into the essential skills and behaviors required of HR professionals, focusing on the context of Alexandra Reisse, a financial institute. It examines the development of individual, team, and organizational capabilities. The report includes a detailed professional skills audit and personal development plan, assessing communication, commitment, analytical, planning, and action skills. It analyzes the differences between organizational and individual learning programs and emphasizes the need for continuous learning and professional development to achieve sustainable business performance. The report also explores how high-performance working contributes to employee engagement and competitive advantages, and it evaluates different approaches to performance management.

Developing individual,
team and organisation

Table of Contents
Introduction:.....................................................................................................................................1
Lo 1:.................................................................................................................................................1
P1: examine the employees skills and behaviour required by the HR professional :.............1
P2 : analyse a detailed professional skills audit and personal development plan.
Professional skill audit:..........................................................................................................3
Lo2: ................................................................................................................................................6
P3: analyse the difference between the organisational , individual learning programs.........6
P4:analyse the need of the continues learning and professional development to have
sustainable business performance...........................................................................................8
Lo 3:...............................................................................................................................................10
P5: examine the understanding of how high performance working contribute to the employee
engagement and competitive advantages............................................................................10
Lo 4:...............................................................................................................................................11
P6: evaluate the different approaches to the performance management ...........................11
Conclusion:....................................................................................................................................12
References:.....................................................................................................................................13
Appendix........................................................................................................................................15

Introduction:
Development programs refers to the methods which helps the organisation and the individual to
improve the skills and capabilities so that task and activities can be completed within the
profitable manners. hence it is concerned as the important part of the organisation which helps
them to achieve the desire level of outcomes in the proper ways. it can take the form of
improvement and changes which helps the company to obtain the objective in the time period.
under this report, the Alexandra Reisse which is a financial institute further there will be
discussion on the Hr manager which skills and behaviour are needed to the them to perform the
work in systemic manners.
Lo 1:
P1: examine the employees skills and behaviour required by the HR professional :
Development portfolio: under this , the skills and other quality which are required in the HR
manager are discusses. And it include my own learning and making effective plan to
improve the weakness and grow the strength .
Human resource professional is process where the hiring and selection of the candidates are
carried out and the best worker are chosen by the organisation. it includes various activities
such as recruitment and controlling and managing the activities of the employees so that task
can be finished within the set time period and in the effective manners.
Here the individual are responsible for completing the task in the proper ways so that
organisation goals are achieved in profitable and in efficient manner . the HR manager give
various kinds of the roles and duties to its employees so that task can be finished and
organisation are able to accomplished the goals in the proper time. Hr manager have to maintain
the balance within the member of the organisation and provide them effective skills and abilities
to perform in the management level.
There are various kinds of the skills which are needed into the person at the work environment so
that work can be completed . ‘( Mosadeghrad,, 2015. )
Behaviours of the HR professional:
Coordination: it is important skill which are needed to be in the HR manager so that all the
function in the organisation are carried out in the effective and productivity manners . the HR
1

manager behaviours with the worker and another member of the team so that proper coordination
can be seen in the management level and, the manger includes the various kinds of the skills
which helps them to achieve the goals and provide the resource to its employee which helps
them finish the work.
Adaptive : the Hr manager have good adaptive skills which helps the organization have
effective results in the management team and the hr professional must have effective behaviour
at the work place which helps the company to achieve the desire profits in the market place. and
the hr manager are adopt the nee changes so that effective results can be achieved.
Conflict management : it is quality of the good leader which are able to reduce and
overcome the conflict at the management level so that all the members are able to perform in
coordination and with each other so that problems can be solved in time.
Knowledge :
Business knowledge : the Hr manager need to have effective knowledge about how to perform
the task so that proper results can be obtained in the organisation. the manager need to make teh
various rules and regulation which helps in obtaining the organisation objectives:
Personal management : manager are able to execute the task in the most effective way which
helps them to achieve the standard results in the market place and it also helps in achieving the
mission and vision of the organisation.
Skills:
Communication: the good HR manager have strong communication skills which helps the
organisation to accomplished the desire outcome in the market . it also helps in having pro4epr
flow of information in the company so that every member of the organisation are able to
perform better .
Leadership : the manager must to have effective leadership where all the employees are lead
by the manager and guide them to improve their performance in the management and in the team
work so that purpose of the task can be fulfil .
2

P2 : analyse a detailed professional skills audit and personal development plan.
Professional skill audit:
Communication skills:
 How productively i communicate with
another people?
 How my soft skills manipulate other
persons to construct up the attention to
topics?
 How my speed of statement influence
others?
Skilled
1
Moderately
skilled
1
Need of
training
1
commitment skills:
 How successfully my appointment skills
are?
 How my engagement skills blow upon
while converse with another’s
1
1
Analytical skills:
 How my systematic skills are? 1
Planning and organisational skills:
 How well i work with my organisational
skills?
 How a great deal skill i have?
1
1
Action skills:
How competent i ended my work: 1
3

Learning and
development
needs .
At the current
situation, I
need to more
effective
communication
skills as well
as analytical
and managing
various task at
the same so that
work can be
done within the
set time period
and results can
be achieved.
Type of
development
With the help of
coaching and
committee
people and
attaining the
various class can
provide me
helps to be
efficient in my
work at the
organisation.
.
Timescale
Time period of
the program can
be 2 years so
that effective
skills can be
learned
(Babatunde,
Perera,. and
Zhou,., 2016. )
Who is
responsible
Here I can get
the helps and
guidance from
the senior
manager in the
organisation and
from the other
worker who can
helps in
understating the
organisation
work .
Further
comments:
Can use the
online course
which helps in
building the
skills which are
important for i
me improve my
work.
SWOT analysis:
strength Weakness:
I am good with the reasoning abilities and
managing various task in proper coordination
which helps me to perform best in the given
task and abilities.
Opportunities :
There are various new things which can be
learned to enhance the performance at the
I am not able to adopt the new changes
which are taking place in the work
environment which harm my task work and
delay the goals.
Threads :
The technology which keeps on changing
4

work by acquiring the new skills and which i faced difficult to use the advance
technology .
Personal development plan: it refers to the plan where in I am able to examine my perform for
the organisation expectation and see if any area need to be improved so that new skills and
abilities can be learned to achieve the desire outcomes.
Learning
objective
Current
proficiency
Target
proficiency
Development
opportunities
Judging
criteria
Time
scale
Communicati
on skills:
In the present
situation, I
need to focus
on having the
proper
communicatio
n skills which
helps me to
execute the
task in proper
manner and
organisation
are able to
obtain the
results.
In have to
targeted the
coaching class
where i can
enhance
communication
and leads to
complete the
task in time .
With the
proper plan ,
i can have
more
opportunities
by attending
the seminars
and meeting
My
performance
is examine
and
evaluated by
the top
authority and
senior people
of the
organisation.
The time
period to
develop
the new
skills will
take the
around 80
days.
Lack of skills
to overcome
the issues at
management
level.
I have to learn
to reduce the
issues at the
work so that
task is not
affected by the
problem which
can incurred in
the
I can helps in
maintain the
balance at the
organisation
work which
can improve
the outcomes.
This will
increase my
performance
at the task
and i will
have good
experience
while
learning new
. here the
director of
the
organisation
will examine
my work.
It will
take time
about the
70 days.
5

organisation. things.
Reflective statement
Description Analysis Outcomes
Expectations I am thankful to my leader
and professor who helps me
understanding the how can
individual can learn the
various things which helps
them to complete the work in
the effective manners. i also
learned that employee skills
and capabilities are essential
for achieving the goals and
objective .
I need to focus on improving
the communication skills and
develop the new abilities so
that i can able to provide my
work in better ways.
Performances: I also need to focus on
attending the different kinds
of group discussion where i
can share my point of view
and understand the another
people view and improve my
work in the long run.
Learning new things helps in
achieving the desire
outcomes in the profitable
manners
Therefore, by undertaking the above assessment, it can be said that there are certain areas
or skills which I need to work upon in order to enhance my overall performance. I need to build
strong communication skills as they are considered to be a basic requirement in order to get a
job. For this, I will need to look up for different courses online wherein I can enrol. Apart from
this, I also need to be adaptable to changing work environment. This will help me in moving
forward in my career and utilize the different growth opportunities effectively and efficiently.
6

Lo2:
P3: analyse the difference between the organisational , individual learning programs.
With the help of effective learning and development programs helps the organisation and its
team member to have high perform ace working (HPW) in the organisation culture so that
effective results can achieved in the long run.
The inclusive teaching is a process which provide various approaches where the all the
employees of the organisation can learn the knowledge which helps in completing the task in the
most effective and proper manners. (Liljenberg, 2015).
In the context of the Alexandra Reisse, the leader provide learning section so that task can be
performed in the most profitable methods.
Learning refers to the process , which helps the worker to learn the new skills and behaviour
which are important for the employee so that they can add the value to the organisation work
place and achieving the desire outcome of the organisation in the better ways. with the learning
programs the worker are able to perform proper in the organisation.
Organisation learning: it is essential part of the company process where the worker are
offered the different kinds of the training and development section where they can enhance their
skills and provide the better inputs at the work. In the context of the Alexandra, the manger and
leader have the innovative idea to manage the people and focus on obtain the results in proper
manners.
Individual learning: it refers to the process where the individual person are able to have more
accurate information on about how to execute the task in the management so that they can
contribute to the organisation goals and objective in the proper ways. with the reference of the
Alexandra , the manager take care about the requirement of the employee at the work so that taks
can be finished within the set procedure.
Basis Individual Organisational
scope Here the employees of the
company are provided with
the learning and development
programs which helps in
Here the organisation have
wider scope as various
function are carried out in the
7

achieving the better results in
the market .
market.
time As such, there is no up limit
to learn the different skills so
that individual can learn the
abilities .
The organisation have less
time to provide training to the
existing worker as they have
to focus on various other
things.
Training: it is method where the employee are provide with the company instruction which
states the organization mission and vision and which are to be achieved on time and in
profitable states as well. It helps in boosting the confidence of the employees at the work and
achieve the goals. (Duffield, and Whitty, , 2017)
Development : it is also a process where the worker are able to learn the new knowledge and
add up the their existing skills and complete the task in the productive manner and achieve the
pre-determine goals and objective.
P4:analyse the need of the continues learning and professional development to have sustainable
business performance.
Skills Gap Analysis
From the above analysis, it can be said that there is a gap in some of my skills. For
example, I need to work upon my communication as well as soft skills. Enhancing these skills
will help me in improving my overall performance as well as productivity levels.
Formal and Informal Learning
Formal learning can be referred to as a form of learning that is delivered in a structured
and systematic way. This type of learning is usually guided by an instructor and occurs face to
face. Informal learning on the other hand, can be referred to a form of learning that is more
flexible as compared to formal learning. It is usually self- directed and can be carried out through
online communities, forums etc.
Formal learning is important because it helps in imparting important knowledge among
people, which is not the case with informal learning. Formal learning is delivered in an effective
and structured manner. The different methods of formal learning include face to face learning,
8

online training sessions etc. It usually takes place in organisations or educational institutions. On
the other hand, the informal learning goes beyond the traditional ways of formal learning. Formal
learning as well as informal learning can help in increasing the overall performance as well as
motivation levels of the employees within an organisation.
Continuous learning: it is concerned as the on-going learning process which helps the
worker to perform at their full potential and learn the different skills which helps them to
achieve the organization targeted within the period decided by the manager.
Professional development: under this development programs , the worker are provided
section where they can increase their knowledge about the work and what is final results are
require to give to the organisation and achieve the desire profits in the market places.
Gibb's reflective cycle : it is method which are used by the individual and the team so
that they can learn while having the work experiences at the organisation. it model helps the
worker to improve their inputs and helps in achieving the objective in the prefect manner. This
model have following steps:
Description: this step, include the what happened at the event and where it is carried out and
how were involved into it and the various information are needed to understand the given
condition. (Schuchmann,. and Seufert, 2015)
Feeling: under this stage, the what was the feeling about the task are examined and how much i
know about the company goals and objective . notes the feeling how was the feeling before this
condition and after such situation.
Evaluation: under this stage, it light the area which include the positive and negative aspect of
the event and situation . it also include what was the respond of the another worker at the event
and what did the other people learn from the such events.
Conclusion: here the conclusion which are taken from the event are sated and what kinds of
problems and issues i have faced while working the task and how did i have manage the situation
so that effective outcomes can be achieved at the end of the tasks.
Action: here the action plan is formed for the various events which will be coming in the
organisation so that employee can handle it in the proper manner and best plan can be made by
the manager to achieve the goals in proper ways.
9

Experiences : under this part, the person examine its part and tries to understand its experience
so that they can prepare themselves to coming situation and events at the work. It can helps in
achieving the desire results by improving their task .
The continues professional development helps the organisation as well as to the individual to
achieve their personal and organization goals in the proper manner and unlearn the old methods
and technique and learn new and advance skills which reduce their cost and time and helps in
obtaining the effective profits.
Lo 3:
P5: examine the understanding of how high performance working contribute to the employee
engagement and competitive advantages.
In the organisation, the high performance working (HPW) is defined as the process of having
the effective culture which is transparency and where the employee can be open to each other
and have trust among the team members. It is process which have hierarchy structure in their
management level so that proper flow of information can be done in the organisation which helps
the employee to be more open and engage themselves in the various kinds of activities which
will improve their part in the task and achieve the organisation mission and vision in the long
period of time . it is approach which helps in managing the employee in the proper way where
they are involved in the work and make them to give their commitment towards the organisation
goals and increase the market share of the company in the targeted market. high performance
working have some particle which are as follow: (Brown,, Wolski, and Richardson, J 2015)
High employee engagement : under this process, the manager of the organisation make sure
that all the employees are involved into the task and contribute towards the organisation
objective. All the worker of the company are working for the common gaols which helps them
to complete the work on the time and prefect methods.
Human resource practices; with the help of this practices the organisation are able to
accomplished their goals as they have enough number of the human resource in their
management which helps them to achieve the desire profits in the present and in the long run
and by giving the effective guidance to perform the task in best possible manners.
10

Rewards and commitment practice : according to this practice , the organisation provide the
effective rewards to its employee who have performed well in the task and contribute in
achieving the organisation goals and objective in the time.
The high performance helps the organisation to take the competitive advantage in the market
and build their brand image in the mind of the customer. the worker are working at full
capabilities to achieve the goals.
Lo 4:
P6: evaluate the different approaches to the performance management
Performance management : it is method which is use by the Alexandra organisation to
measure the perform and outcomes of its employees’ at the work place which helps them to
guide the employee in the proper direction and that will lead to achieving the organisation goals
in the proper ways in the market places. it also helps in building the effective relationship with
the another employees at the work which helps in having better coordination and leads to achieve
the outcomes . (Landsberg, , 2015)
The performance management helps in showing the employee capabilities according to
the roles duties assigned to them at the work place. this also make plan where the organization
goals can be achieved within the set time and in the proper procedure , some of the approaches
which are used by the Alexandra organisation used to enhance their performance at the
management level.
A performance management system can be defined as an approach which is used in order
to measure the performance of the employees within an organisation. The process helps
companies in aligning their goals as well as objectives with the resources that are available with
them. There are different performance management systems which can be used by an
organisation in order to evaluate the overall performance of the employees. These are used in
order to improve the overall profit margin of the company as well as to ensure that goals are
achieved. Some of the same are explained below -
Forced Distribution – It is a type of performance management system that is used by
many companies. In this method, the managers or the team leaders are forced to distribute
different ratings for the employees within the workplace.
11

360-Degree Feedback – This is a process wherein feedback about the overall
performance of an employee is gathered through their sub-ordinates, colleagues as well as the
employees themselves. Managers as well as leaders within the respective company can use this
method in order to get a better understanding of the strengths and weaknesses of their employees.
Competency-Based Performance Management System – It is defined as a model that
is well structured and documented and considers the skills as well a s behaviours so that the
present job roles within a company are successful.
Comparative approach : according to this approach , organisation keep on checking
the performance of worker present in the organization and also compare it another employees in
the team so that effective feedback can be given to them which helps them to improve their
work and put more inputs at the work place. with the help of this approach the worker can helps
the organisation to achieve the desire level of outcomes in the proper manners.
Attribute approach : as per this approach, the organisation have a employee which
have skills such as problem solving skills, decision making and having innovative and creative
ideas which helps them to achieve the organisation goals. In the reference of the Alexandra,
worker are able to develop the how to make the effective decision in the work place and how to
achieve the goals in the proper and productive manners.
A good and effective performance management approach will establish goals that are
measurable, develop a plan and take action. Apart from this, the approach will also help the
managers within an organisation to assess the performance of employee and provide feedback.
With the help of this approach, the organisation are working at their full potential with
the help of its effective worker they are able to achieve the pre-determine goals .
It is recommend to the organisation to improve their training and development programs
which helps them to have more effective employee at the work place which leads to obtaining
the result in the profitable manners. it is also suggested to have rewards system in their
management which helps them to motivates the worker to perform better in the given task.
Conclusion:
According to the above discussion., it can be conclude that developing the organization team ,
individual as well as the team require various factor which need to be examine so that all the
member are working in the proper method and are able to enhance productivity at the individual
level and in the organization. The professional development programs helps in overcoming the
12

issues and add value to their work and prepare the reflective statement which helps in having
better abilities. There are continues professional section which offer the path to be more
effective at the task.
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(Duffield, and Whitty, , 2017)
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(Landsberg, , 2015)
(Babatunde, Perera,. and Zhou,., 2016. )
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Appendix
Job Description
Alexandra Reisse
Job Role - HR Manager
Department – Human Resources
Roles and Responsibilities
 Analyse and revise the compensation policies in order to ensure that the they comply
with legal requirements
 Identify vacancies within the company and recruit qualified as well as suitable
candidates for the same
 Plan and conduct training sessions for the employees
 Ensure healthy relationships between the employer as well as employees
Skills Required
 Excellent communication skills
 Proficiency in English language
 Minimum experience of 3 years in the same field
Person Specification
Alexandra Reisse
Person Specification
Job Role – HR Manager
Education and Training Bachelor's and Master's Degree in Human Resources
Relevant Experience  Prior experience in the same field
 Evidence of conducting training and development sessions
Knowledge and Skills  Strong interpersonal and communication skills
 Knowledge of the current trends in HR
 Ability to lead a team
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16