Whirlpool: HR Professional Skills, Development, and Performance Report

This report analyzes the human resource practices at Whirlpool, focusing on the essential skills and behaviors required of HR professionals, including conflict management, communication, and team building. It presents a personal skills audit identifying areas for development and outlines a professional development plan to enhance these skills. The report further explores the differences between organizational and individual learning, training, and development, emphasizing the need for continuous learning. It also examines the impact of High-Performance Work Systems (HPWS) on employee engagement and competitive advantage, as well as different approaches to performance management within the organization. The report utilizes skills audit, development plans, and employee engagement strategies to improve overall business performance.

Developing Individuals, Teams
and Organisations

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1...........................................................................................................................................1
P1 Appropriate and professional knowledge, skills and behaviours that required by HR
professionals................................................................................................................................1
P2 Completed personal skills audit to identify knowledge, skills and behaviours and develop
professional development plan....................................................................................................3
TASK 2............................................................................................................................................6
P3 Differences among organisational and individual learning, training and development........6
P4 Requirement for continuous learning and professional development....................................6
TASK 3............................................................................................................................................7
P5 HPW contributes to employee engagement and competitive advantage...............................7
TASK 4............................................................................................................................................8
P6 Different approaches to performance management...............................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
In competitive environment, firm operate its business so it is essential to enlarge
operations of company in order to retain at market plan for long period of time. In contemporary
firm, development is core concept that assures improvement in the performance. Development of
a person based in staff members but the development of team is based on managers of an
organisation. This report is based on Whirlpool organisation. It is multinational marketer as well
as producer of the home appliances (Chaskalson, 2011). Under this mention report discussion
about personal skills audit to determine appropriate behaviours, knowledge, skills and also
develop professional development plan. How High Performance Work contribute towards
competitive advantage and employee engagement with particular organisational condition will be
identified. At last, various approaches to the performance management is going to identified.
TASK 1
P1 Appropriate and professional knowledge, skills and behaviours that required by HR
professionals
Human Resource Professionals work for hiring, interviewing, placing and screening
employees in business firm. HR professionals are essential to carry out various capabilities as
well as skills which assess to achieve given tasks and activities. It is necessary for human
resource professionals to fulfil assigned tasks by giving their better performance.
Continuous Professional Development refers to professional learning sources which
signifies the continuous growth and learning for the purpose of enhancing skills and knowledge
for performing tasks in an effective manner (Darling-Hammond and McLaughlin, 2011). CPD
refers to process of documenting along with tracking experience, skills and knowledge.
Skills refers to capabilities of a person in order to perform tasks. There are some required
skills by Human Resource Professionals given below:
Conflict management- In Whirlpool organisation, there are large number of employees
working together so there can be situation of when conflict arise. It is necessary for human
resource professionals to possess the abilities to resolve the conflict in proper manner. It needs to
expertise in negotiation and mediation grounds. Through this, positive working environment will
be developed at workplace of Whirlpool.
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Communication skills- It is required skills in each and every person. But in HR
professional this skill is necessary. They need to have an ability to deal with people in better
manner. HR should communicate all strategies and policies to employees which are developed
through top management, in addition to this, communication undertakes skills and abilities of
learning with better listening (Day and et. al., 2014).
Team building- It is an effective ability which must be there in Human Resource
Professionals. It is essential that HR should motivate its staff members to work in a team by
sharing their feelings and new ideas with each other. With the help of this they can achieve
decided aims and objectives within given period of time.
Knowledge refers to collecting necessary information related to given tasks. Knowledge
needed by HR professionals given below:
Management- Primary tasks that is given to HR execution to develop and also sustain
workforce of company in better manner. In addition to this, it is essential that HR should be
possess proper knowledge regarding management theories as well as practices to use same at the
time of conducting various functions in company.
Technology- Under this, HR professional should know regarding technical things so that
firm cannot face any kind of issues. Company should use advance technology in its business so
there is a need to have proper knowledge about it.
Legislation- IN this, knowledge of legal system is necessary to HR professionals. They
are responsible advise management on matters which are related with different policies as well as
legislations developed through government. HR professional should know about laws which are
necessary to apply at workplace.
Behaviour refers to manner under which an individual conduct itself (Eliot and Turns,
2011). It explains a way under which HR professional reacts to different conditions in company.
Required behaviour of HR professionals given below:
Consumer focused- Emphasis of company is to provide better quality of services and
products to consumers on the basis of their demands and needs. Firm should know about the
behaviour as well as expectations of consumers. In context to Whirlpool, it provides home care
appliances to individuals in all over the world. The consumers of this firm are very loyal towards
it.
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Accountable- An accountability of an individual defined as taking its own behaviour as
well as actions. Tasks and activities are given to HR professional should achieve them with in
specific time period by using cost effective approach (Flint, Zisook and Fisher, 2011). In an
organisation, it is important that the authority which is provided by manager to employee should
be use in fair way.
P2 Completed personal skills audit to identify knowledge, skills and behaviours and develop
professional development plan
Audit refers to inspection or examination of different accounts through an auditor to
follow physical checking to assure that all functions are following the proper documented
systems. Main objective behind this is to match the skills level with required power needs to
work in company. In context to Whirlpool, it should conduct audit of skills of staff members on
continuous basis for match abilities of employees. If skills of employees will be good, then they
can focus on achieving aims of firm with in given time period (Fuggetta, and Di Nitto, 2014).
S. No Learning Objectives Actual
skills
Desired
Skills
Area of development Duration
1 Communication skill 6.5 10 It is important skill
acquired through a
person that is working
for the department of
human resource. I have
communication skills
and I can deal with
other people but as
comparison standards
of company, it is not
enough. So, there is a
requirement that I work
on improve my
communication skills
2 Months
3

by interact with my
seniors and also
understand that what
other individual trying
to say.
2 Team leading skills 8 10 Its main focus is on
bringing together all
employees in a team so
that they all can work
on achieving set targets.
I need to motivate my
staff members to share
their ideas or opinions
with each other and find
easiest way to achieve
set objectives
1 Months
3 Conflict management 6 10 Under this, there is
requirement to improve
situation of conflict at
workplace. But I do not
have ability to resolve
situation of dispute at
workplace. So, I need
to work on developing
this skills and focus on
deal with any kind of
situation. It will helps in
develop positive impact
on firm as well as
employees.
2 Months
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Above given skill audit identifies present skills level of person as well as development
scope. It is helpful in develop the better professional development plan. Under this, before
ascertain knowledge as well as skills, it is important to determine weaknesses and strengths of
person so that the proper development plan can be developed (Goetsc and Davis, 2014). The
SWOT analysis of person given below as above:
Strengths
 Knowledge related to management
 Ability of team budding Technological knowledge
Weaknesses
 Not able to deal with conflict situation
in better way
 Communication skills
 Minimum practical knowledge
applicability
Opportunity
 Practical knowledge Skills to manage time
Threats
 Limited exposure
 Ethics
Professional development plan is formal means through which a person sets out
strategies, outcomes and goals of training and learning (Hitt and et. al., 201). It documents
objectives, needed competency and skills development of employee will require to achieve in
context to support the career development along with continuous improvement.
Professional Development Plan
S.
No
Objectives Strategies Adopted Evaluation Time-
Frame
Accomplishm
ent
1 Communica
tion skills
Different strategies are
need to be adopted for
improve the
communication skills in
better way. Under this,
communication was
practised through me and
In this, feedback was
to be used as means
to examine
performance level.
2 Months Accomplished
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also emphasized over
main communication
points.
2 Team
building
Strategies adopt to
improve this kill is to
execute the recognition
programmes and also
encourage the quality of
team work through
rewarding groups in
context to their better
performance.
Takes decisions
regarding examine
performance of
teams.
2 Months Accomplished
3 Conflict
managemen
t
Strategies are adopted
carefully by listening both
sides before taking any
decisions.
It can be examined
by condition such as
productivity and
harmony of
company.
4 Months Not
Accomplished
TASK 2
P3 Differences among organisational and individual learning, training and development
Individuals learning: This is a process of learning in which an individual learn various
things which improve his personal capability and help in perform his job role in an effective
manner. One of the main benefit of this is that it makes an individual able to take better decision
in complex situations which improve profits of company. Manager during recruitment process
identify and examine the skills of individual before hire him for a specific job at workplace.
Manager of Whirlpool also select the applicant have more knowledge and skills. It is very
essential for manager to conduct training sessions for employees so they can improve their skills
and can achieve their job objective (Huang, 2014). Training encourage individual to be more
creative at workplace so company can provide featured products and services to its customers.
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Organisational learning: This concept is related with develop, transfer and retain
knowledge within an enterprise. It is implemented to achieve some predetermine objective. This
type of learning is very essential for both employees and enterprise. Manager is the one who
remain responsible to make the workers aware about the goal of company or what enterprise
wants to achieve. When staff members remain aware about mission of company and they have
knowledge about what company wants to achieve then it helps them to perform their job roles
accordingly.
Concept of individual learning is totally different from organisation learning and this can be
understood by the table given below:
Basis Organisational learning Individual learning
Self-improvement Through doing own learning,
it is essential for using
different sources those help in
better improvement.
This type of learning is very
important for an individual as
this help in career
development.
Share Vision It is duty of manager to share
the vision with staff members
so that can focus on achieving
it.
An individual will share the
vision of career with manager.
Purpose It aids in sharing knowledge
with in an organisation.
Its main purpose is to give
better knowledge related to
services and products of
company.
Training and development is necessary functions which HR manager uses to increase
knowledge, skills and abilities of staff members (Légaré and et. al., 2011). Training is related to
increase specific skills but development is concerned with over all grooming. HR manager
control and manage functions related to training programs for development of employees. It
helps in maximising development and productivity of employees and they will focus on attaining
specific tasks or activities.
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P4 Requirement for continuous learning and professional development
Continuous learning refers to an ability of continually create as well as improve
knowledge and skills of individuals in context to perform properly and also adopt modification at
workplace. At individual level, continuous learning is related to expand abilities to learn through
continuous upgrade skills and also enhance knowledge (Macdonald and Poniatowska, 2011). It is
necessary in an organisation as it helps in deal with the various conditions of business. On the
other hand, professional development is a learning to maintain or earn the professional
credentials like attending conferences, informal opportunities for learning etc. Professional
development and continuous learning both plays a necessary role at workplace.
Continuous learning is necessary to adopt the change in work as well as demands of life.
It includes viewing experiences as values, re- examining assumptions and potential learning,
practices and policies. An adoption of the continuous learning is necessary as it influence
Whirlpool company to deal with the changing market. It is helpful in promote adaptive and
achieve environment so that this firm can attain set aims with in given time period. It assures that
capabilities and also knowledge of staff members should be up- to- date so they can easily adopt
the changes. Whirlpool company is inadequate behind its rivals as well as enforce alterations in
organisational structure (Marquardt and et. al., 2011). These type of circumstances can counters
with an execution of continuous learning at workplace. On individual level, continuous learning
is explained through practices in which a person carried out to continue enhance knowledge.
Continuous learning is helpful for an individual to expand knowledge as well as skills in
company. Continuous Professional Development application assures that the workforce is to be
developed that is able to cope up with modifying environment of firm to getting positive results
on profit level and growth of firm.
Professional development aims to develop abilities of staff members for performing as
well as managing tasks. It helps in retain employees at workplace. In addition to this, there are
many measures which employed in developing staff members are workshops, supervision,
mentoring etc. In case Whirlpool firm takes some measures in context to develop staff members
then in this case it helps in developing the positive affect on brand image of company. It is
learning to maintain or earn professional credentials for an instance better opportunities of
learning, seminars and attending the conferences.
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TASK 3
P5 HPW contributes to employee engagement and competitive advantage
High performance work practices refers to practices which have been signifies to make
improvement in capacity of organisation to effectively select, develop, sustain and hire the high
performance employees (Pakdil and Leonard, 2014). These are management tactics of employees
that enhance profit and growth of firm. It is an effective methodology in order to prove
effectiveness of workplace. Its main aims is to engage as well as empower employees to get the
positive outcomes. Firm faces the crisis and also executing some changes in practices of firm
which can not attained without the staff members in change management. It is contemporary
model of business that is adopted through company is more beneficial. The main role of High
Performance Work is to design job, recognise needs of employees and attract them to satisfy job
satisfaction, give sessions of training and development etc. In context to this, high performance
working is concerned to enhancing commitment of employees through involving them to give
participate in the process of learning. If Whirlpool company will understand requirements of
employees then they will be loyal towards firm for long period of time (Serrat, 2017). In
company employees are only methods by which high performance work can be executed in firm.
An execution related to High Performance Work can incorporated by three practices which are
given below as above:
Human resource practices: IT is other mode by which High Performance Work practices
can executed at workplace of Whirlpool. Their main work is to develop better skills of persons
which are working for company. Major functions of human resource is to hiring, selecting,
training and development, performance appraisal and payroll. Under this, there is role of HR
professional redefined.
Commitment and rewards- Under this, High performance work practices can executed at
workplace by adopting effective rewarding practices of staff members. The reward can be in the
form of finance and non- finance. Rewards help in enhancing motivation of employees and they
start focus on achieving target of company.
Whirlpool company started High Performance approaches for assure to develop the high
performance environment to encounter crises situation (Van Driel and Berry, 2012.). Creativity
and communication are two important tools employed to get over under this current condition.
High performance work practices assures that ideal employees participation in business affairs
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that is supported by development, shared vision, communication and accountability of firm with
staff members.
TASK 4
P6 Different approaches to performance management
Performance management refers to ongoing procedure of communication among top
management and staff members which occur through out year, in support to achieving strategic
aims and goals of firm. Performance management help in promote as well as improve
effectiveness of employees. It is continuous procedure where employee and employer together
work to plan, control, monitor and review work objectives of employees to contribute towards
firm. There are various approached related to performance management given below:
Collaborative working- IT refers to partnership and joint working that covers many
ways that two or more than tow companies are together working (Woodcock, 2017). It includes
different methods those are useful in context to make companies work together for attaining set
aims and goals. In context to this, these working are implemented according to factors those are
operate at the internal level in Whirlpool company. Collaboration able people to work in a team
to attain defined and common purpose of business. It is an ideal way to develop better
environment of the high performance work at workplace. People work together in companion
provides many advantages to business as enhancing productivity, achieve high growth rate,
better goodwill etc. It needs groups to be work together in order to share their ideas as well as
knowledge on specific improvement areas. In this, it can be work across organisations and
authorities or among various teams at workplace.
Eg- If employer adopting the plans in context to implement collaborative working then it
helps in attaining objectives of business in desired period of time. So, it is necessary for
Whirlpool company to create common goals with set time period.
Quality aspect- It is necessary factor related to assuring the high performance in
company. Its main focus on develop the better quality and also add some value goods to
consumers so that they can sustain towards firm for long period of time (Flint, Zisook and Fisher,
2011). Whirlpool company provides better quality of home care appliances to people. It will
helps on enhancing sales and profit level of business operations.
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For an example- Whirlpool company focus on quality aspects to make consumers loyal
by providing them better quality services and products to them.
CONCLUSION
It has been concluded from the above given report that developing knowledge and
abilities of staff members are necessary for growth of firm. Development and learning activities
are inculcated in the business environment to gain better competitive advantage. In this given
report studied about the difference among individual and organisational learning, training and
development in better way. The HPW contributes towards the employees engagement as well as
competitive advantage with in condition of firm has been also studies under this. HPW is ideal
practice by which the firm can gain top position at competitive market in UK.
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REFERENCES
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Serrat, O., 2017. Building a learning organization. In Knowledge solutions (pp. 57-67). Springer
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