HR Report: Skills, Training, and Performance at Apple Inc.

This report examines the development of individuals, teams, and organizations, using Apple Inc. as a case study. It analyzes the skills, knowledge, and behaviors required of HR professionals, including professional knowledge, communication skills, multitasking abilities, and conflict management. The report explores the importance of skill audits and professional development plans in enhancing employee performance and achieving organizational goals. It differentiates between individual learning, training, and development, emphasizing the benefits of continuous professional development and its impact on business performance. Furthermore, the report discusses how high-performance work contributes to employee engagement and competitive advantage, evaluating the benefits of such practices within the company. Finally, it assesses different approaches to management and their support for a high-performance culture, critically evaluating their effectiveness.

DEVELOPING
INDIVIDUALS,
TEAMS AND
ORGANISATIONS

Table of Contents
INTRODUCTION...........................................................................................................................2
TASK 1 ...........................................................................................................................................3
P1 Analyse suitable and professional skill, knowledge as well as behaviour required by HR
professional.............................................................................................................................3
P2 Examine a completed personal skill audit to determine appropriate knowledge, skills and
behaviour and make a professional development plan...........................................................5
M1 Discuss skill audit and professional development plan in context of business situation.7
TASK 2............................................................................................................................................8
P3 Explain the differences between individual learning, training and development ............8
P4 Examine professional development & continuous learning to increase business
performance .........................................................................................................................10
M2 Use learning cycle theory to examine the values of implementing continuous professional
development ........................................................................................................................11
TASK 3..........................................................................................................................................12
P5 Establish the understanding of how HPW contributes towards employees engagement and
competitive advantage in relevance to organisation.............................................................12
M3 Evaluate the benefits of HPW within company.............................................................13
TASK 4..........................................................................................................................................13
P6 Assess respective approach to perform management and how they assist high performance
culture and commitment.......................................................................................................13
M4 Critically evaluate different approaches and how effective they support high performance.
..............................................................................................................................................15
CONCLUSION .............................................................................................................................15
REFERENCE.................................................................................................................................16

INTRODUCTION
Developing individuals is a vital step to be carried on by every organisation. Along with
it individuals also handle the activities within a team. Working in a team helps in completion of
tasks and activities successfully. Employees motivation and satisfaction level is also enhanced
while working in a team. This makes it essential for a human resource manager in an
organisation to continuously develop skills and performance of individuals and teams. They use
various training and development tools in order to accomplish this goal (Baumgartner and
Rauter, 2017). The following report is carried upon Apple Inc. which is a multinational
technology company. They are headquartered in California developing, designing and selling
computer software, consumer electronics and various other online services. The report discusses
various professional skills, behaviour and knowledge that an HR professional requires. A
professional development plan is also discussed containing skills audit. Various methods used by
human resource department in order to train and develop individuals and team in Apple Inc. is
described. In order to measure the development and effect of training proper performance
management system are necessary. At the end report describes various such approaches.
TASK 1
P1 Analyse suitable and professional skill, knowledge as well as behaviour required by HR
professional.
Efficient workforce is required at workplace for attaining growth and success. It needs to
be taken into major consideration by HR department of the organisation. It helps them in
achieving objective and goal within stipulated period of time. It is a responsibility of HR to
recruit talented employees and keep a routine check on their employee’s skills and abilities for
their professional as well as personal growth(Wong and et.al., 2018). It is because if a company
have good employees then organisation will always grow in terms of employee’s performances
and success.

In context of Apple, the HR manager has a good amount of skills and knowledge which
seems out to be as an important dilemma for large organisation. It is because large organisation
required knowledge to maintain the good employees so that selling of products and services will
be performed by their employees in an appropriate manner. The HR manager of Apple
conducted various training sessions to boost the productivity of business organisation in order to
achieve success and become a competitive rivalry firm.
Professional knowledge: HR needs professional knowledge to meet physical, structural
and intellectual development of every employee. Professional knowledge is the most crucial part
for HR manager(Cao and Ali, 2018). There are different methods and concepts which can
followed by HR professional of Apple which is going to be mentioned below:
Human and personnel resource: HR manager must have knowledge on various rules,
policies, recruitment and selection procedure of employees in an appropriate manner. In addition
to this, there is a need to create positive environment in Apple organisation because it helps their
employees in boosting confidence and increase profitability.
Management and administration: HR professionals must have knowledge to understand
rules and principles of a company in relation to Apple. Such skills are useful in maintaining the
decorum and organisational structure of a company.
Government law: HR manager must have a proper knowledge of legal procedures
which needs to operate in business organisation at International and National level.
Professional skills: Professional skills are required to improve the performance level of
an organisation. Such skills are useful in achieving goals and success which is necessary for
employees to handle business activities and functions which is going to be mentioned below:
Communication: To increase the performance of business organisation and to achieve
goals, communication skills are necessary to convey ideas and feelings effectively. In context of
Apple, the HR manager of a company should conduct various conferences and training sessions
for their employees to interact with every individual employee and build a good team. Therefore,
it can be said that HR manager must have good communication skills which helps employees in
operating the business activities and achieve goals and success for the company.
Multitasking: Multitasking refers the ability to perform more than one task at the same
time. There is a basic need that HR must have such type of skills to work more efficiently and
appropriately(Williams and et.al., 2018). In context with Apple, there are effective training

sessions for HR professionals conducted by the company so that HR team work more effectively
and with the best of their ability.
Conflict management: HR professionals must have such type of skills where they need to
resolve different issues and problems arises in an organisation. In context with Apple, the HR
manager of a company focuses on solving the issues and problems which arise in the business
organisation.
Professional behaviour- It is important to build friendly nature with the staff members
for beneficial of company. In relation to Apple they follow some behavioural concepts to
maintain healthy workforce environment.
Equally treating behaviour- In every organisation, workers belong to different culture
and background for this is the duty of HR professional to give equal treatment to all employees
and provide same opportunities and benefits who are working same task at same position. In
context of Apple, they ensures that all employees are getting equal rights and benefits for
maintaining the workforce environment. This will aids company to maintain consistency among
employees and gives strengthen to all workers for performing their allotted projects in effective
manner.
Ethical behaviour- The ethics at workplace refers to moral that guides employees about
behaviour in relation to what is wrong and right in order to carry out different function and
activities of firm as well as helps in devising decision making process in effective manner. It is
important for every firm to opt ethical behaviour for maintaining positive and healthy workforce
environment (Magni, Palmi and Salvemini, 2018). Ethical behaviour doesn't applicable to
individual worker, the company itself need to exemplify the standards of ethical conducts.
The above discussion concluded that HR professionals must have various skills and
knowledge in relation to Apple organisation, to increase efficiency of every employee of a
company and to achieve success and growth
P2 Examine a completed personal skill audit to determine appropriate knowledge, skills and
behaviour and make a professional development plan.
The main purpose of any organisation to run their business is to earn profit and market
share. Skills audit means determination of skill and knowledge of each individual and writing
these on document after full assessment. In which these analysed skill and knowledge can be
used at any time with the aid of this personal audit for the application in effective manner.

Business knowledge- It is an essential part of company as it directs both company and
business entities to run their enterprise in effective manner as well as help in combatting with
threats & weakness. Through this company can make effective strategies and will be able to
identify proper solution of any difficult task within company. Along with this business
knowledge will aids business entities to maintain healthy and positive workforce environment
through this each employees will work with the coordination. After acquisition of proper
knowledge company will be able to find more opportunities as well as will be able to deal with
all challenging task within firm (Bertrand and Slovensky, 2020). So it is an important thing for
both company and employees to acquire business knowledge afterwards utilize that at right time
for right thing when needed. In context of Apple, their marketing and research provide
appropriate knowledge for better and positive outcome. Opting business knowledge leads to
combatting threats and remove all barriers which company faces while performing any function
and activities.
Legal laws: In business there are several level, where company needs to follow rules and
laws of government for that it is very important to have knowledge about that government
policies and norms in order to operate business without any hindrance of government. In relation
to Apple, the management team of company will continuously update and changes the policies of
their firm according to the modification of government rules. This will aids both company and
employees to run their business and enjoy their rights within firm. In order to have proper
knowledge about legal laws company need to posses some expertise in this field so that
communication will be carried out in effective way learner inherit the rights info of rules and
regulations.
Professional development plan is a crucial thing in every organisation in order to hold its
stability and development at marketplace. There are various things such as team building,
business deals, management functions and activities that need to manage and controlled in a very
effective manner for the betterment of company and with the help of professional development it
is possible and this will also helps in remove all uncertainties(Santos and et.al., 2019). HR
professional of Apple execute professional strategies in order to accomplish targets and
organisational goal of company. Main purpose of this approach is to promote development of
individual for long and short term goal for the enhancement of skill and knowledge. The below
table shows the personal development plan.

Professional development plan
Target Action need to
achieve
Status Target date
Enhance
communication skill
with the help of
critical thinking
Permit myself to
change my ascent
towards language.
In process 13/12/20
Gain experience in
putative industry
Need to develop
contacts with the
company as well as
determine and identify
those regions which
have been focused.
Pending 21/12/20
Become more
knowledgable to reach
target in related course
Need to attend all
training and
development seminars
or session to improve
my skills and
knowledge.
In process 30/12/20
M1 Discuss skill audit and professional development plan in context of business situation.
For performing business function and activities in effective manner within firm, it is
important for employees and entities to have proper knowledge about any specific task or
business activities. In order to identify skill and knowledge of each individual of company,
personal skill audit is carried out. When any need has arise for training and development session
that time this personal audit will help company. Along with this personal development plan is
also need in every organisation to enhance the performance of business unit and workers.
Without any strategy it it no possible to execute function in effective manner as there will be
more chances of failure as well as conflicts disrupts the workplace environment. Adoption of
PDP will gives well organised and effective outcomes (Cauwelier, Ribiere and Bennet, 2019). In

order to make personal development plan, company need some expertise who can carried out
that in appropriate and effective manner for the better performance of entities. So it is very
important for every company to prepare PDP for enhancing the performance of employees as
well as skill and talents.
TASK 2
P3 Explain the differences between individual learning, training and development
Individual training- In every single organisation, it has been observed that Individual
training plays an important role and the reason that came in front is to improve sustainability of
the company for a longer period of time. Training given by an organisation aid staff to improve
skills, abilities and performance level which carries direct impact on company's productivity and
profitability. In context with Apple, organisation is already conducting individual training and
the reason that came in front was to improve proficiency level of staff(Arshad, 2016). This has
helped Apple in gaining competitive advantages. This could be understood with a good example
of training and development programme developed by Apple where this programme is delivering
information to staff in relation with Artificial intelligence (AI). This would directly increase the
knowledge of staff members where they can consider AI while manufacturing iPhone or any
other gadget considering updated technology.
Organisational Learning- This type of learning also plays vital role for staff members
of an organisation where different operations, functions along with a range of activities may
effectively be performed considering guidance in order to attain specific goals and objectives in
much effective and efficient manner. In relation with Apple, this organisation is offering
organisational learning where staff may effectively get the knowledge in relation to what exactly
the vision is of organisation. This is where a range of procedures and policies are taken into
consideration for better outcomes from organisational learning.
Comparison in between organisational learning and Individual training:
INDIVIDUAL TRAINING ORGANISATIONAL LEARNING
 This is where skills and knowledge of
Apple's staff member basically improves
which impacts positively in performance
 This directly improves knowledge of staff
members (an individual team or group of
teams) in relation with what exactly Apple

level and productivity of both the
individual and company,
 Primal benefit of this type of training is
that, it may help Apple in gaining ample
number of competitive advantages.
is looking forward to achieve in near
future.
 Primal benefit of conducting this type of
learning is to improve engagement of staff
(considering two different elements and
these are coordination and collaboration).
Training and development- Apple, which is a famous technology based multinational
firm performing at international level is carrying focus on both the types of training and these are
off the job and on the job training. In context with, on the job training Apple delivers training to
staff on workstation. On the other hand, off the job training is given to staff outside the
workstation. Apple specifically conducts both the type of training as it helps them in improving
skills of their own in much effective and efficient manner.
Including this, development is referred to all the policies, practices, and procedures used
to develop the knowledge, skills, and competencies of staff to improve the effectiveness and
efficiency both of Apple and individual as well.
Comparison between Training and development
BASIS TRAINING DEVELOPMENT
MEANING
BENEFIT
 Training is given to
new staff members or
at the time Apple is
making some sort of
modifications in
existing policies and
procedures as
well(Bilal and et.al.,
2020).
 This improves skills,
attributes, motivation
level and morale as
 Development basically
enhance the proficiency
level of staff members
belonging to Apple.
 Considering the
development process
where, Apple is
specifically improve
profitability and
productivity as well.

well.
With the help of this, it can be said that Apple may effectively improve the proficiency level
of staff members in a range of ways, which will help firm in sustaining in the market for a longer
period of time (Ali, and et.al., 2020). This would also enhance Apple's competitive advantages
which will help organisation in competitiveness in rightful manner.
P4 Examine professional development & continuous learning to increase business performance
In professional life, learning and development play important role as they help in
improvement of individual skills & knowledge. It is often seen that by carrying out continuous
form of learning it is easy to achieve growth and development. Also, learning is linked with
business performance as because it assists in individual in accessing new level of knowledge &
skills.
Continuous learning- It is defined as learning and gaining new knowledge at consistent
level. It is continuous, systematic and time consuming procedure which is needed to be carried
out properly. In relevance Apple, they carry out the continuous learning at all aspects as because
it helps in development of their inner capabilities at larger scale. For example- Apple organises
events, seminars, campaigns to their fresh as well as new employees through which learning is
provided to them in most efficient way(Fibuch and Ahmed, 2018). By providing this continuous
level of learning it is easy for given corporation to expand their business performance as
knowledge increases, work efficiency of employee at also increases which leads to better
performance of business at market place.
Learning cycle theory-
This cycle refers to process which describes the aspects of learning which is encountered
by every individual during process. So, there are several type of stages which are involved and
are mentioned below-
 Concrete experience- It is first aspect in which fresh and new experience is being
encountered by individual & forms a new learning experienced. Through dealing with
new situations, it is easy for professional individual to enhance their level of critical
thinking which they can use at work environment. In reference with Apple, new

employee often faces new issues at workplace & took time to adjust. By going through
this concrete experience, it is easier for them to develop their self-confidence.
 Reflective observation- It is stage in which learner revise or analyse the experience
which has been faced in previous situations. This aspect of learning cycle theory assists
in examining of previous situations and then comparing them with current situations so
that appropriate decisions are made(Hu, Wu and Gu, 2019). In relevance with Apple, it
helps employees of organisation are able to revise their experiences by brain storming &
group discussions which helps them to use their skills inappropriate way.
 Abstract conceptualization- Then arises the aspect in which learner analyse the general
concept so which was considered as an example. Further, this aspect helps in examining
of several theories which are interlinked with course of professional development. In
reference with chosen entity, every individual within a firm carry out the evaluation in
such a way that decisions are made in learning process effectively.
 Active experimentation- It is another factor in which learner uses different types of
applications, concepts which are used by them for testing heir assumptions. It is an
effective one because it helps in development of critical thinking at higher scale(Huang
and Chin, 2018). In relation with the selected firm subordinates of company can use the
theories in desired manner.
Continuous learning can be self-motivated as every individual requires to develop and
acquire various skills to achieve competencies. It also forms various essential criteria for
personal as well as professional development. Apple Inc. is successfully using continuous
learning for their organisation (Sawyerr and Harrison, 2019). It allows them to control
performance development of their employees. Continuous learning helps Apple to prepare for
the changing external environment. It also develops self-confidence in employees which enables
them to bring in various innovation into business. Apple is also gaining competitive advantage in
market though their ability to learn continuously and also applying that knowledge in order to
drive value. The talent in Apple can respond quickly to any changes or disruption in market as
well. They have successfully developed a learning culture in the business which have provided
them with a sustainable source to continue with their business.

M2 Use learning cycle theory to examine the values of implementing continuous professional
development
Continuous professional development is a incessant process with the aim of learning for
lifelong period. It includes four stages cycle i.e. reflection, planning action and evaluation. This
will offers opportunity to each individual to show their current practices and to evaluate and then
modifies that according to demand of changes. This will aid to maintain standard of professional
that is needed for registration throughout their professional career as well as it provides other
benefits too such as, it improves the quality of patents care by assuring that the skill and
knowledge of individual are kept up to date. Along with this it will also helps company to
accomplish its goal within stipulated time.
TASK 3
P5 Establish the understanding of how HPW contributes towards employees engagement and
competitive advantage in relevance to organisation.
High performance working refers to development of culture where there is transparency,
trust and open line for communication among employees. This is all about eliminating the
traditional hierarchical structure that many company's still run and developing a flatter structure
where workers are happy, engaged, encouraged, motivated and understand the objective of
company.
Organisation is a very long concept that needed huge time and appropriate decision
making for the accomplishment of organisational goal or objective in a effective way. In which
employees are an important asset for the firm as they aids company to reach organisational goal
by generating more revenue and profit. HPW is also known as High performance management
that means a system that includes business function and the HR practices which helps employees
to improve their knowledge and skill needed for performing a specific task. With the help of
HPW management team of company will be able to maintain all activities and employees in
effective way by devising management strategies which leads to better result. In context of
Apple their HR professional opt this high performance management practice for assessing the
performance of employees in order to enhance the profitability and productivity of firm (Baldé,
Ferreira and Maynard, 2018). This is an essential tool for company as it drives both management
and workers to avail their opportunity at border level. The practices that HPW involves is

communication, safety &security, decision making etc. all these factor helps entities to evaluate
and determine the performance of workers.
Employee engagement-
In context of Apple, HPW contributes to engage employees towards their assigned task as
it assist them how to perform specific task for enhancing the productivity and operational
efficiency. Management team of apple company always motivates and encourage their
employees for maintaining their performance within firm. As well as involve them in decision
making process so that they will feel how important they are for the firm and that will leads them
engaged towards allotted task.
Competitive advantage-
With the help of HPW company will be able to take competitive advantage also as it
increases the skill levels of subordinates (Arslan and et.al., 2020). Through this entities of Apple
will be able to launch innovative product in market by applying some new technologies.
M3 Evaluate the benefits of HPW within company.
For any administration it is essential to adopt high power work management system in
order to enhance the productivity and operational efficiency of firm. This will helps in
determination and comparison of performance with the set goals so that mangers will allot new
rules and responsibilities to each individual for increasing the efficiency level.
Advantage-
 HPW aids in enhancing productivity and efficiency of employee as well as company.
 It motivates and encourage employees to perform their task with an effective way in
order to achieve organisational goal within stipulated time.
limitations-
 Aggression used of HPW may leads to create conflicts in between staff members of
company.
TASK 4
P6 Assess respective approach to perform management and how they assist high performance
culture and commitment.
Performance management is a process that includes various function and activities in
order to fulfil company's goal or objective. For gaining competitive advantage, performance

management helps company to increase overall operational efficiency of firm. In which
employees are most essential resources of company for making profit and generating revenue in
context of Apple they use various methods of performance management to identify the
performance of workers as well as for enhancing the productivity and profitability of firm In
which there are some approaches of performance management that are mentioned below:
comparative Approach-
In this approach performance of employees is compared with the pre set goal of company
which basically focuses on the ranking of employee performance (Klaic, Burtscher and Jonas,
2018). This is carried out with the help of graph rating, distribution and many more methods for
measuring the performance of each employees on regular basis.
Behavioural Approach-
In context of Apple they use, behavioural observational scale or behavioural anchored
rating scale to measure the dimension of employees performance. As well as it identifies the
frequency of each worker in term of behaviour towards performance.
Result approach-
In this type of approach, Apple provides training and development session to workers
according to their needs and requirements. For this they will uses balance scorecard as well as
productivity measurement and evaluation system to assess the performance of employees.
Comparative Approach-
Further comes to comparative approach, in this comparison of performance is carried out
among employees. In this scaling methods is used for comparison in order to carried out in
effective way. With the help of this company will able to accept all changes that are need for
enhancing the performance of employees. In context of Apple they use this approach to improve
the performance of workers so that company will able to achieve its predetermined goal within
stipulated time.
Collaborative Approach-
This is the sum of entire approaches that is discussed above. In context of Apple they are
not only focusing on enhancing the performance of employees but also they mortal them
according to the need and requirement. In addition to that it will support company to create
positive workforce environment which helps staff members to perform their task in effective
manner.

From above discussed it has been analysed that there are many other forms of
performance managing style by which an individual can receive benefits. In which these
techniques are discussed below:
360 degree feedback:
This is the best tool through which company can prosecute themselves for collecting
feedback on regular basis from their workers, colleagues and subordinates. In this significant
technique, entities organised process for collecting feedback which are anonymous or
confidential.
Ranking:
With the help of this higher authority will able to identify top performers by comparing
performance of each individual according to some set criteria. On this basis of that they will rank
them and encourage their performance as well as motivate them to work efficiently and
effectively.
M4 Critically evaluate different approaches and how effective they support high performance.
In a business unit it is necessary to asses the performance of both company and employee
in order to attend predetermined goal. For this adoption of PMS is required as it helps in
increasing productivity by proper utilisation of available resources (Solansky and Stringer,
2019). There are several methods by which PMS can be evaluate like Qualitative approach,
behaviour approach, result approach and collaborative approach. In context of Apple they use
PMS to evaluate the performance and growth of individual in order to reach organisational goal.
CONCLUSION
With the help of above report it can be concluded that it is necessary to develop
individuals, team and organisations at every stage of business in different situations arising.
Changes in organisation have become a necessity due to changing external environment.
Changes within organisations enable them to ensure their stability in market and also resolve
various issues arising due to uncertainty in marketplace. Skills and knowledge of individuals
hold important role in organisation which are to be developed continuously. HR professionals are
required to have skills in order to help organisation to increase their productivity. Professional
development plan for employees helps in achievement of all the skills successfully in given
amount of time. Continuous learning helps both individual as well as organisation to set their

actions and skills towards right direction. HPW has also successfully helped businesses to
enhance their performance. The report also concludes how performance management system in
an organisation is analysing and determining growth of both businesses and employees.

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