Report: Developing Individuals, Teams, and Organizations at Unilever

This report analyzes the essential skills, knowledge, and behaviors required of HR professionals, particularly within Unilever, a multinational consumer goods organization. It identifies key skills such as communication, decision-making, problem-solving, team management, and technological proficiency. The report further examines a personal skills audit and develops a professional development plan to address skill gaps. It also differentiates between organizational and individual learning, training, and development, emphasizing continuous learning's role in driving sustainable business performance. The report explores the importance of high-performance work culture in fostering employee engagement and competitive advantage, and evaluates various performance management approaches, providing specific examples relevant to the organization. The report underscores the need for transparency, trustworthiness, and solution-oriented behaviors within the HR function to improve employee performance and organizational success.

Developing Individuals,
Teams and Organisations

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY ..................................................................................................................................1
TASK 1............................................................................................................................................1
P1Determine appropriate and professional knowledge, skills and behaviours that are required
by HR professionals.....................................................................................................................1
P2 Analyse a completed personal skills audit to identify appropriate knowledge, skills and
behaviours and develop a professional development plan for a given job role...........................4
P3 Analyse the differences between organisational and individual learning, training and
development.................................................................................................................................6
P4 Analyse the need for continuous learning and professional development to drive
sustainable business performance................................................................................................8
P5 Demonstrate understanding of how HPW contributes to employee engagement and
competitive advantage within a specific organisational situation...............................................9
P6 Evaluate different approaches to performance management and demonstrate with specific
examples....................................................................................................................................10
CONCLUSION .............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Employees means those working assets within an organization which is based over
proper training given to employees that is required for their improvement. The human resource
manager of an organization has important role to play while handling employees within the
organization. The selected organization is Unilever which is an multinational consumer good
organization which has been formed in the year 1929 and has headquarters in UK. There are
around 155000 employees within this organization. As per the report this discussion relates with
skilled competencies that is required by HR professional to work within an organization. Further,
various skills are required to be developed by these professional which has been explained within
the report. Then difference between organizational and individual learning is covered. Also,
providing training of employees that makes continuous learning and professional development
has been elaborated within the file. The high performance work culture that is important for
employees with various approaches of management is covered. This is discussed in relation to
collaborative working.
MAIN BODY
TASK 1
P1Determine appropriate and professional knowledge, skills and behaviours that are required by
HR professionals.
HR professionals have importance within an organization as they play essential roles
within its development. It is observed by HR of Unilever that there is requirement of multi
tasking person. This is required to note that different skills and professional knowledge makes
person ready for job(Adobor, 2019). These knowledge and skills leads towards attaining success
and it is observed that behaviour is developed to deal with people since they contribute towards
success within an organization. Further, it helps in making individual leads towards making
individual more interactive which makes abilities developed regarding good HR. There are
various skills that is required by HR professionals of Unilever which has been discussed as
follows:
Skills
Communication skills: This is one of the most effective skills which is required to be
posses by an HR professional. Also, HR must have both written and verbal communication in

order make interaction possible in effective manner. It leads towards building connection
between employees and organization. HR of Unilever uses communication skills to form
effective relation with its employees.
Decision making skills: This skill is another important skills which should be embedded
within HR professional. The post of human resource manager within an organization work for
hiring right employee within an organization(Adobor, 2019). Thus decision making plays
important role for having better skills analysing with appropriate knowledge which makes best
candidate to be selected for job role. In Unilever, all decisions related to employees has been
taken by HR within an organization.
Problem solving: It has been seen that various problems like personal interest, theft and
fraud have arise within organization. The employees come to HR within organization that makes
solutions of the problem to be marked out. HR of Unilever it is always ready to work upon ideas
which makes better and effective solutions over employees issues to be marked out within the
organization.
Team management: It is important to mark out that team management skills are must
which makes effectiveness developed within team based projects. In context of Unilever team of
HR works upon aspects of team work by handling all employees. Thus in order to makes sure
that teams work well better towards task accomplishment and goals achievement. It is important
to manage team so as to make employees within an organization is able to attain self satisfaction
which makes goals and objectives achieved effectively.
Technological skills: It is important to note that technology has been updating regularly
which makes changes take place within software and hardware used by HR of an organization.
So, technological skills requires to be developed within organization that makes work completed
without any problem. HR professional should conduct training programs that teaches about new
and effective technology for completing task within time period specified for it.
Thus needs for communication, technological and decision making skills is effective for
HR of Unilever. Through communication HR makes flow of information developed within
Unilever that makes important information circulated in faster and better manner. Through
communication skills relationship between employer and employee is developed by an
organization. Through enhancing decision making skills HR is able to develop strategies for
solving issues related to employees. Decision making skills helps HR to form strong framework

within the organization. Technological skills are used by HR of Unilever for managing
employees work and contributing towards bringing faster approach within an organization.
Behaviour
Transparency & trustworthiness: Transparency means those aspects which is based
over being open and honest with expressive over opinion. Trust means when HR creates
transparency in front of employees that makes strong bong of faith developed by employees
towards HR(Baldé, Ferreira and Maynard, 2018). In Unilever HR manager are leaders and they
directly deal with employees that makes trust developed within them. Unilever must follow this
aspect in professional manner with fairness. HR of Unilever boost employees to work with trust
and faith by carrying out surveys through which they provided bonus and commissions.
Solution Oriented: HR within an organization makes ability formed for solving
problems of employees. Since employees performance is improved only when HR solves this
problem. HR of Unilever are professionally trained in their profession as they deal with
employees behaviour and various elements which can effect their behaviour. Thus HR should be
focused upon solutions regarding the problem. HR of Unilever has strong mindset which makes
them find out effective solutions over problems faced by employees with positive approach. This
makes HR take decisions over finding out solution for employees betterment. It makes
employees main asset for Unilever.
The behaviour of HR has helped them to deal with situation that has been hindering
employees sustainability. There is requirement based over checking behaviour of HR that has
been handled by workers properly. This makes work done in effective way with stable approach.
Knowledge
HRM knowledge and expertise: It has been observed that requirement of professional
knowledge and experience within the HR field making organization achieve success. It is
observed that an experience person makes handling of employees done more effectively. This
makes effective qualification in the field over HR which is necessary for training employees with
knowledge and expertise.
Recruitment and selection: It is seen that the major role of HR is to recruit and select
best employees within an organization. This makes HR have ability over information for
individuals about vacancy so they are able to apply for particular job. Through this knowledge
and skills of employees makes vacancy to be filled by an organization with effective approach.

Thus it is important over equal opportunities to all individuals applying for job within
organization like Unilever.
There must be proper knowledge over various kinds of professional field of HR. This
makes HR of Unilever handle employees in effective way. Thus leads over assisting that makes
training to be provided over recruitment and selection of employees within Unilever. It makes
various kinds of perspectives covered in relation to role of HR within Unilever.
P2 Analyse a completed personal skills audit to identify appropriate knowledge, skills and
behaviours and develop a professional development plan for a given job role
It is essential to note that need for hiring of right employees is very important within an
organization. This leads towards analysing of skills and abilities that makes an individual
develop qualities of HR professionals. There are important aspects which leads over improving
various aspects and makes analysis done over particular area.
Skill Audit: It is a manner to evaluate the skills that is required to be posses by an
individual for job role. Further, skill audit helps for research over skills and knowledge that
provided developing competencies in relation to professional development.
Skills and and Competences Score to Self Score by Others
Communication skills 6 7
Decision-making skills 7 7
Problem-solving skills 5 6
Team working skills 9 8
Technological skills 4 4
From the skill audit it's far analysed that a number of the competencies require interest
and improvement. It is important to perform skill audit on normal foundation in order that the
upgrades may be made(Edmonstone, 2022). Here it's far visible that non-stop expert
improvement will assist. It may be more suitable through taking instructions and are required
within the competitive environment.

Professional development Plan: It is a plan that is formulated through the company with
a purpose to examine the desired path of action. It will assist the person to broaden the ones
competencies and use them for success. The competencies are required to emerge as suitable HR
expert.
Skills Importance Actions Taken Time
Communication
skills
Communication skills
leads towards
development of
interactive abilities
within an individual
that makes information
circulated effectively.
Reading of English
newspaper and novels
will help.
2 Months
Decision-making
skills
This is another important
skill which is used for
developing abilities to
deal with various
situations existing within
an organization. (Gupta
and Pathak, 2018).
Solving issues through
decision makes choices
formed with effective
abilities.
1 Month
Problem-solving
skills
To resolve the problems
confronted by way of
means of the personnel
of the company.
By operating of
preceding issues and
analysing the answers
taken at that time.
2 Months
Team working skills There is requirement of
team working which
makes operations
conducted with
coordination.
By operating in crew
projects.
1 month
Technological skills To use software program By taking lessons and 3 Months

and paintings without
problems it's miles
important to have
technological
competencies
education technological
abilities may be
developed.
Professional improvement plan performs a critical position to beautify the talents
required with the aid of using HR of Unilever. This plan leads towards developing assistance
upon various aspects that contributes towards success of an individual within the role of HR
professional. Also, it plays major role in assisting over progress which is made by an individual
for tracking progress. (Hartmann and et. al., 2020). . All the skills like communication,
decision-making, trouble solving, group running and technological talents are vital for the
achievement of HR goals within Unilever.P3 Analyse the differences between organisational and
individual learning, training and development.
An organization is based over talented employees which are filled with various skills,
capabilities and knowledge related to work in effective manner. Individual learning of employees
is very important which makes them attain knowledge about professionalism and corporate
culture which embeds them with strong approach towards their job profile of HR professional.
The learnings made by an individual helps them develop as better HR professionals, Training
and development programs plays important role towards skills development which are required
by an individual as HR professional. Individual learn to boost skills and capabilities for learning
new things regarding job role and task performance. In traditional way of learning employees
training programs and learning ideas are used(Ling and et. al., 2018). The individual learn to
boost their skills that makes new perspectives learned which improves over all performance of an
individual. This makes analysis possible over challenges faced by an individual while
performing job role of HR professional within an organization like Unilever. The employees
needs are based upon finding about root cause of problem for enhancing knowledge for over
coming challenges. The difference within organizational and individual learning has been
discussed as follows:
Basis Organisational learning Individual learning

meaning This learning takes place within
group and whole organization.
The employees are involved
within learning of new concepts
form experiences and enhances
capability to cope up with
dynamic business environment.
It is based over learning about
individuals involving self
participation. In this personal
interest and motivation brought
changes within knowledge and
skills engagement of learning
experiences.
Purpose The main aim relates with
learning and making changes
which results in development of
organization by making
employees overcome from all
kinds of challenges by using
various resources.
The purpose relates with
learning of individual for
making self capability over
tasks and activities which leads
towards self satisfaction with
personal growth.
Benefit It is important for an
organization in terms of
effective culture that makes
employees retain updates
regarding knowledge for
effective performance.
This benefits individuals with
confidence while working. The
organization makes
performance done through
knowledge of individuals.
The different of training and development is presented underneath:
Basis Training Development
Meaning Training is based over process
which is used for guiding,
educating employees(Ogbeibu,
and et. al., 2020.). Under it
short term process gains
relevance over knowledge
Development is related over
necessary aspects related to
knowledge with managerial
solutions for carrying out task
to be performed in effective
way. In this theoretical aspects

Basis Training Development
about task. are involved with practical
knowledge.
Orientation The training gets oriented with
professional level. The main
aim is based over making
employees familiar within
workplace in order to gain
knowledge and develop skills
for best job role.
Development leads to make
career planning and achieving
long terms aims It is in form of
career opportunity and giving
high position in the
organisation.
Scope of learning In training, there is limited
scope for learning as it takes
place for limited time period to
achieve a particular task or
goal.
The scope within development
is wider perspective that is
based over learning over all
stages(Rezvani, Barrett and
Khosravi, 2018). Through
development tasks and
activities are completed.
Focus Training relates over
enhancing skills of employees.
This makes confident with
productivity making objectives
secured in job role.
Development is provided by
managers and leaders making
goals to be achieved over
greater position in an
organization. This makes
motivation done with
development necessary to
overcome with future
uncertainties.

P4 Analyse the need for continuous learning and professional development to drive sustainable
business performance
Continuous learning means that part of individual which makes learning to be done with
critical perspective of individual's life span. This makes efficiency developed within an
organization. Through the aspect improvement is done over various advantages which makes
employer roles and responsibility performed more effectively(Rowe, Karg and Sherry, 2019).
Under learning new abilities are developed over non-stop basis. In relation to Unilever employer
is based over making commercial enterprise run in remarkable manner within dynamic
environment. There are various elements which is based upon functioning of enterprise and
functions. Through continuous learning various challenges are developed upon making
regulations completed over stand and challenges. Unilever has right HR regulations making
awareness over employee's abilities developed in an organization. Through learning personnel no
longer development of employees skills and knowledge is done. Therefore, the requirement of
non-stop improvement for Unilever is mentioned below:
 Increase productivity: in a commercial enterprise surroundings, generation is hastily
developing which brings alternate in methods of product improvement. Continuous
learning will assist the employer to create a way of life of ongoing learning technique
wherein personnel constantly analyse to be effective, test the idea, examine the
foundation reason an awareness on locating answer. It will cause cast off any errors or
pointless practices shape the production(Semerci, 2018). Therefore, non-stop learning
will cause them to mentioned approximately a way to do the specific undertaking in order
to make a contribution in remarkable achievement for Unilever.
 Maintain aggressive edge: non-stop improvement is the maximum important element to
deliver competitiveness in company. In retail sector, there may be massive war amongst
stores in phrases of attracting clients via way of means of bringing new concept and
strategies. Therefore, Unilever is needed to extra awareness in giving everyday trainings,
take feedbacks approximately what demanding situations personnel are facing. So that,
personnel of Unilever will include new innovative thoughts to depart the competition in
the back of and reap remarkable achievement in international market.

P5 Demonstrate understanding of how HPW contributes to employee engagement and
competitive advantage within a specific organisational situation.
The HR Manager performs a important position within the organization. They are
accountable to interact personnel, lead them to take part and examine excessive overall
performance goals(Seville, 2018.). In Unilever, personnel are fairly efficient and capable of
supply excessive overall performance goals which will verify a aggressive gain in market. There
are numerous traits of HPW which might be mentioned below:
 Transformational management: This is an important management style which leads
towards development of team work abilities within individuals. Through such style
managers are able to enhance team working which leads toward making comeptteive
edge achieved within an organization.
 Open and clean communication: it's far the primary traits of excessive-overall
performance running which permit the worker to loose for speak each time they required.
It makes commercial enterprise surroundings much less complicated name personnel and
clean the doubts in confusion at from bases. It facilitates them to position their complete
capability in running which results in acquire excessive overall performance goals.
There are numerous practices below excessive overall performance running standards
which result in interact personnel and create a aggressive gain in Unilever fullstop those
practices are defined below:
 Development of competencies: excessive overall performance running facilitates in
improving worker competencies with talents and information(Watts and Corrie, 2022).
HPW practices growth worker’s capability and information in the precise process
position. Employees are seeking exceptional competencies and capabilities to carry out
diversify their sports which it's far essential for Unilever to advantage aggressive gain.
 Disclosing vital records: which will make personnel interact in organization roles and
obligation, the Manager Need to reveal all of the associated records to personnel.
Managers of Unilever cognizance in this exercise which will make the personnel
acknowledged approximately mission, imaginative and prescient targets and approach of
enterprise.