HR's Role in Equality and Diversity: A Marks & Spencer Case Study

This research project investigates the significance of equality and diversity in the workplace and its impact on business success, focusing on a case study of Marks & Spencer. The report identifies major issues arising from a lack of equality and diversity, such as miscommunication, generation gaps, and resistance to change, which negatively affect employee efficiency and overall business operations. It examines the role of HR in fostering a positive and healthy work environment through policies such as unbiased hiring, encouraging diverse teams, and implementing a zero-tolerance policy. The research aims to determine the understanding of equality and diversity in the workplace, ascertain the challenges faced by companies, and identify practices for HR managers to resolve these issues. The literature review explores the understanding of equality and diversity, challenges due to lack of diversity, and practices that can be implemented by HR managers. The report includes primary research methods, data analysis, and recommendations for creating a more inclusive and productive workplace.

Research Project

Executive summary
Equality and diversity plays very essential role in the growth and success of a business
entity at the competitive marketplace. It is very essential for the management team to provide
equal opportunities to their staff members working within the business organization so that
they feel motivated and encouraged. This is the research which is conducted for analysing the
issues arise at workplace due to ineffective equality and diversity. There are various types of
issues and problems arise at the environment which might reduce the efficiency and
effectiveness of employees and affect the overall business operations in a negative manner.
Along with this, the report includes different HR policies related to equality and diversity at
workplace which help in creating positive and healthy working environment within the
company.
Contents
Executive summary...............................................................................................................................2
Title: To identify major issues which arise due to lack of equality & diversity at workplace and what
can be the measures could be taken by HR manager for resolving it. A case study on Marks &
Spencer..................................................................................................................................................3
INTRODUCTION.................................................................................................................................3
Research aim.....................................................................................................................................4
Research objective.............................................................................................................................4
Research questions............................................................................................................................4
Rationale of research.........................................................................................................................4
LITERATURE REVIEW..............................................................................................................................5
Understanding of equality and diversity within a workplace.............................................................5
Challenges which take place because lack of diversity and equality practices in a company............6

Identifying the practices that can be implemented by HR manager in order to resolve issues of
equality and diversity........................................................................................................................7
RESEARCH METHODOLOGY.......................................................................................................7
DATA ANALYSIS AND INTERPRETATION...............................................................................................10
RECOMMENDATION AND CONCLUSION.............................................................................................20
Conclusion.......................................................................................................................................20
Recommendation............................................................................................................................20
REFERENCES..................................................................................................................................21
APPENDIX 1.........................................................................................................................................21

Title: To identify major issues which arise due to lack of
equality & diversity at workplace and what can be the
measures could be taken by HR manager for resolving
it. A case study on Marks & Spencer.
INTRODUCTION
In globalised world, majority of business organization required diverse employees in
order to improve their brand image. It may increase innovation at workplace that assist in
attaining competitive advantage at market place. Thus, it is crucial for business to manage
equality and diversity at workplace with the aim of keeping positive working environment
wherein diverse workers easily perform their task and activities in an effective manner. For
every business organization it is required to maintain equality and diversity at their workplace
by providing equal opportunity to the workers and managing diversity in an effective manner.
Along with this, company also provide equal opportunities to each and every employee
through which they get motivated towards the set goals and objectives. By managing equality
and diversity business can easily enhance their productivity level. Current research is based
on Tesco, is a famous British multinational groceries retailer company that operate their
business in over the nation (Barak, 2016). Mainly, it is third largest retailer that provide
quality products to large number of customers in order to make them satisfied. Company also
focus on equality and diversity at working area with the aim of making employees efficient
and productive. This will directly contribute in attaining success at market place.
Research aim
“To identify major issues which arise due to lack of equality & diversity at workplace
and what can be the measures could be taken by HR manager for resolving it. A study on
M&S”.
Research objective
 To determine the understanding of equality and diversity within a workplace.
 To ascertain challenges which take place because lack of diversity and equality
practices in a company.
 To identifying the practices that can be implemented by HR manager in order to
resolve issues of equality and diversity.
Research questions
 What are the phenomena of equality and diversity within a workplace?

 What are the challenges which take place because lack of diversity and equality
practices in a company?
 What are the practices that can be implemented by HR manager in order to resolve
issues of equality and diversity?
Rationale of research
The main reason behind selecting this research is to evaluated the issues that is related
with lack of equality and diversity at working area. As implementation of equality and
diversity at workplace is essential activity for business organization that directly support in
increasing employee’s efficiency level towards the company and its job roles as well. Along
with this, current research topic also provides vast information that help investigator and
business organization in increasing their understanding. With the help of this, company can
easily measure different practices that help them in resolving issues to manage equality
within the organization. Apart from this, it also allows investigator to effectively execute
research activities that directly contributes in improving the possibilities of attaining positive
and reliable outcomes at the end of the project. By conducting this research, it has been said
that researcher will be able to increases their academic knowledge related to the topic and
help others in order to enhance their understanding about the topic.
LITERATURE REVIEW
Understanding of equality and diversity within a workplace
According to the views of DeCenzo, Robbins and Verhulst, (2016), equality and
diversity both are broad aspects that plays an important role in maintaining effective working
environment. Equality in a company make sure that every individual gets equal opportunity
for showcasing his/her talent. There should be no discrimination or should be treated
indifferently just because of their characteristics. Whereas, diversity is accepting the
differences between people or group of people with a positive value and attitude. Both the
factors are important in a company because it helps an organisation in providing better
services and facilities to its valuable customers.
It has also been identified that equality as well as equality diversity at workplace
provide with numerous benefits which moreover, assist company in embracing its profits and
sales. An increase in opportunity can be noticed when an organisation implement equality in
terms of hiring competent candidates. Every individual who wants to work love to be a part
of a corporation where every discrete person is equal. With the change in course of time,

scenario of workplace is also changing rapidly. People are more focussed on working in
collaboration or as a teamwork (Barak, 2016). Thus, creating an environment where every
individual from which ever background, they belong if treated equally, this will moreover
enhance collaboration.
For an organisation, maintaining brand reputation is very important. With the increase
of digital media, companies remain in competition and fierce to make its corporation “Best
Places to Work” lists that are provided by different magazines, news channels or websites.
Therefore, having an excellent workforce and culture of organisation helps company in
maintaining positive brand image amongst its customers. Therefore, it has been concluded
that management team of Mark’s & Spencer effectively implement Equality and diversity
practices, makes people to work together even they are from different backgrounds. It
provides workers with free openings for expressing their views and ideas related to a
situation. Therefore, equality and diversity provide company with problem-solving and
innovative employees also, collective approach of all these increased productivities of an
organisation (Bratton and Gold, 2017).
Challenges which take place because lack of diversity and equality
practices in a company
As per the opinion of Vance and Paik, (2015), when companies seek for equality and
diversity, they can face many issues or challenges. These challenges can be from internal
issues which can rise anytime for example: discrimination, harassment, etc., as well as
external issues such as economic crisis within the country etc., however, both the factors
depend upon the nature of business. Therefore, if a company wants to avoid such kinds of
risks than it is important that they have proper planning and preparations. To have a proper
understanding of the challenges some of the points are explained below:
Communication: This is one of the basic ways of getting involved or talking to each
another. If there is miscommunication with team members or people who are working
together than a high variance in employees’ performance can be seen. Therefore, while
establishing equality and diversity practice in an organisation communication emerge as a
common problem. Moreover, these differences can hamper the activities and productivity of
less effective teams result in low level of synergy. In order to solve such issues, it becomes
important for a company to have self-monitoring of things which needs to be look after.
Along with this, presence of mind of employees are also required so that calm nature can be
maintain if any issues like this arises

Age Ranges and Generation Gaps: In corporation that are big in sizes, age of staff
members can range from teenagers to senior citizens. However, sometimes this creates
generation gap because young employees might feel like not to listen to senior workers. Thus,
for companies they should work on bridging this gap in order to establish a better team. As a
result, with a combination of young talents and experienced thoughts goals and objectives can
be attained more easily (Vance and Paik, 2015).
Resistance to Change: If a working group is assimilated with more diversity than it
can work as a barrier further can hamper momentum of culture of an organisation. There are
some people who are happy with the things that are going on and resist if some kind of
flexibility or evolutions are added because they don’t want to change their habits. Therefore,
before implementing any kind of alteration it is important that employer or superiors provide
appropriate details to its employees. In the present context of Mark’s & Spencer, it has been
said that managers provide flexibility to their staff members so that they can easily adopt
change and produce best and most effective outcome.
Identifying the practices that can be implemented by HR manager in
order to resolve issues of equality and diversity
As per the viewpoint of Proctor, (2018), although company can face challenges while
implementing equality and diversity but there are some practices by applying which all these
issues can be resolved. However, doing this company can not only come out from problems
but also an increase in profits can also be seen. Some of the points are explained below that
can be implemented by HR managers are as follows”
Hiring: In order to build a diverse workplace, it is important that company hire
talents not only with great minds but also from diverse backgrounds. This will enable
organisation with in implanting equality and diversity. Besides this, unbiased hiring will
break the glass of favouritism and workplace will become more diverse.
Encourage employees for working with diverse groups: On a regular basis,
company should shuffle team members so that they become habitual in working with other
members as well. This will help employees in understanding value of each other and also
break down preoccupied notions about any specific culture. By looking at the positive
impact, this kind of action will increase knowledge and skills of an individual which can
further be implement in their work. (Berman, E. M. and et. Al., 2019)

Zero-Tolerance Policy: Company should make sure that their employees are safe
while doing their job in respective organisation. Generally, to have a hold on equality and
diversity, documentation is the best way. There are trends of calling an individual with slurs,
calling with nick names, discrimination, bullying etc., in the current research project, it has
been identified that Mark’s & Spencer have Zero-Tolerance Policy, including actions to be
undertaken if any rules and regulations are violated. All these norms and complaint policies
should be told previously to employees while hiring so that they can have an idea of where to
report when such kind of misconduct happens with them.
RESEARCH METHODOLOGY
Primary methods
Primary methods are generally used by researchers in order to collect first-hand and
accurate information from the respondents. Different primary methods include
questionnaires, surveys, field tests etc. Primary methods are both time as well as cost
effective and help in gathering data that is specific to a particular research. Primary methods
usually involve directly asking questions to the respondents and collecting desired data (Bark,
Kragt and Robson, 2016). Primary research methods enable the researcher to focus on
specific issues of their research and thus have a greater control on the way in which
information is collected. Also, the information that is collected is their own and can be kept
with themselves. Also, the researcher can customize the data collected by him as per the
requirement of the research. The results that are presented by analyzing information collected
through these methods is accurate and can be relied upon by the readers. Also, the process of
data interpretation and analysis can be done more efficiently. For primary methods to be
effective, the research has to take care of everything including designing of questionnaires
and collecting replies from respondents.
Secondary methods
Secondary methods to collect information in a research include textbooks, online
websites, blogs, review articles, news articles etc. Secondary methods do not involve a lot of
cost as the information is available readily. The secondary methods are easy to access and
also involve low cost. The data or the information that is accessed by the researcher is not
collected by him but some other person (Kortz and van der Hoeven Kraft, 2016). These
methods can help the researcher in getting useful insights about the problem. This can further

lead to the research question being answered effectively. Secondary methods of research are
more economical than primary methods as the information regarding any problem can be
achieved instantly. Secondary information can also be obtained through various reports that
are published on the government websites. The researcher can summarize the data available
on various sources in order to analyse the same in his/her research. Lastly, newspapers, radio,
journals, magazines etc. are some other methods in which secondary data can be collected.
Quantitative Research
It can be defined as research wherein the data that is collected and analysed in
presented in the form of numbers, statistics, graphs and tables etc. It can be used to quantify a
problem by generating numerical data and the methods to collect data in this kind of research
are more structured as compared to qualitative data (McNiff, 2016). The results that are
obtained through quantitative research are usually for a large size of sample. The research can
use various tools in order to collect data like questionnaires, graphs, computer software,
telephone interviews, online polls etc. This particular research is quantitative and the results
are depicted in the form of tables and graphs.
Qualitative Research
This kind of research can be defined as research that is primarily focuses on gathering
data through conversations and open-ended communication. The results that are obtained are
not presented in the form of tables or numbers. Instead the results explain about behaviour
and observations etc. The different ways in which a researcher can collect data for a
qualitative research are one-to-one interviews, focus groups, case studies, record keeping etc.
Qualitative research provides detail and depth in the particular topic of the research and
creates openness by encouraging respondents to expand their responses. It also provides an
insight into content that can be implemented for practical use. The sample size in a qualitative
research is smaller as compared to quantitative research. Lastly, qualitative research is an
open-ended process wherein the potential for bias in the data is eliminated.
Research Approach
Research approach can be defined as a plan that comprises of the various assumptions
of the different methods of data collection etc. There are two types of research approaches
namely, inductive as well as deductive research approaches. Deductive approach evaluates
the validity of assumptions whereas, inductive research approach deals with theories and

observations that are proposed at the end of a research process (Quinlan and et. al., 2019). For
this particular research, inductive research has been used by the researcher as t is majorly
used in forecasting and predicting.
Sampling
Sampling is the process in which pre-determined number of observations are taken
from a relatively larger population. The process of sampling depends on the type of analysis
that has to be performed. Sampling is of two types namely, probabilistic as well as non-
probabilistic. For the respective research, probabilistic sampling has been used. The process
can help the researcher in understanding the characteristics of a large population without
investing in a lot of money. In a probabilistic sampling each observation in the sample will
have an equal probability of getting selected. Sampling is one of the most helpful components
of the research as it is not possible for the researcher to collect information from a large
number of respondents, analyse it and then present the results (Thomas, 2017). An
organization can generate effective results by prepare a sample and also, does not involve a
lot of cost. Lastly, sampling ensures that accurate results are obtained for the research and are
reliable. The sample size selected for this research is 50 respondents, all these respondents are
the staff members, stakeholders and customers of the company.
Questionnaire
A questionnaire can be defined as an instrument that is used in a research and consists
of a serious of questions, both close as well as open ended in order to collect information
from the respondents. Questionnaires are a relatively quick, cheap and efficient way of
obtaining information in large amounts from a sample of people. The information that is
collected from a questionnaire is reliable, first-hand and accurate. Questionnaires come in
handy when the researcher wants to collect information from a large group of people about a
particular topic. For this research, a questionnaire has been used to collect information from
the sample of people. This is because they are easy to analyse and all the people in the sample
respond to similar questions. Other biggest advantages of questionnaires are that they are
efficient, generate quick results as well as can be compared easily.
DATA ANALYSIS AND INTERPRETATION
Questionnaire

Q1) Do you have any idea about equality and diversity at workplace?
a) Yes
b) No
Q2) Does lack of equality and diversity at working area may create issue among
employees?
a) Yes
b) No
Q3) As per your point of view, does equality and diversity important for company in
improving its overall performance at market place?
a) Yes
b) No
Q4) What are the major issues that faced by company due to lack of equality and
diversity at working area?
a) Communication barriers
b) Resistance to change
c) Lack of employee involvement
Q5) What the reason that may arise inequality within the working area of business
organization?
a) Inequal pay scale
b) Lack of motivation
c) Difference in male and female workers
Q6) What kind of different alternative practices that can be applied by company to
overcome from the issues of equality and diversity?
a) Determine the specified issue
b) Providing equal pay
c) Provide motivation
Q7) Is implementing equality and diversity effective in motivating employees towards
the company?
a) Yes
b) No
Q8) What ate the benefits of managing equality and diversity within the business
organization?
a) Increased productivity
b) Improve financial performance

c) Motivate or encourage workers
Q9) Do you agree that, managing equality and diversity help in increasing brand
image of company?
a) Yes
b) No
Q10) Recommended the ways by which company can manage equality and diversity
at working area.
Data Sheet
Q1) Do you have any idea about equality and diversity at
workplace?
Frequency
a) Yes 30
b) No 20
Q2) Does lack of equality and diversity at working area may
create issue among employees?
Frequency
a) Yes 40
b) No 10
Q3) As per your point of view, does equality and diversity
important for company in improving its overall performance
at market place?
Frequency
a) Yes 35
b) No 15
Q4) What are the major issues that faced by company due to
lack of equality and diversity at working area?
Frequency
a) Communication barriers 20
b) Resistance to change 20
c) Lack of employee involvement 10
Q5) What the reason that may arise inequality within the
working area of business organization?
Frequency
a) Inequal pay scale 15

b) Lack of motivation 15
c) Difference in male and female workers 20
Q6) What kind of different alternative practices that can be
applied by company to overcome from the issues of equality
and diversity?
Frequency
a) Determine the specified issue 30
b) Providing equal pay 10
c) Provide motivation 10
Q7) Is implementing equality and diversity effective in
motivating employees towards the company?
Frequency
a) Yes 30
b) No 20
Q8) What ate the benefits of managing equality and diversity
within the business organization?
Frequency
a) Increased productivity 20
b) Improve financial performance 20
c) Motivate or encourage workers 10
Q9) Do you agree that, managing equality and diversity help
in increasing brand image of company?
Frequency
a) Yes 30
b) No 20
Theme 1: Idea about equality and diversity at workplace.
Q1) Do you have any idea about equality and diversity at
workplace?
Frequency
a) Yes 30
b) No 20

30
20
a) Yes b) No
Interpretation: From the above-mentioned graph it has been evaluated that equality and
diversity is consider as an effective aspect that support company in promoting innovation
within the business. With the help of equality employees can easily perform their task
activities at workplace without any kind of issues and obstacles among employees. This is the
reason that 30 people are agree with this theme and rest of 20 participants are not familiar
with this statement.
Theme 2: Lack of equality and diversity at working area may create issue among
employees.
Q2) Does lack of equality and diversity at working area may
create issue among employees?
Frequency
a) Yes 40
b) No 10

40
10
a) Yes b) No
Interpretation: As per above mentioned graph it can be analysed that 40 participants give their
views that lack of equality and diversity within the company may increase the complexities
among employees at workplace as well. Apart from this, 10 respondents are not favour with
this statement.
Theme 3: Equality and diversity important for company in improving its overall
performance at market place
Q3) As per your point of view, does equality and diversity
important for company in improving its overall performance
at market place?
Frequency
a) Yes 35
b) No 15

35
15
a) Yes b) No
Interpretation: As per discussed graph, 35 out of 50 participants think that managing
equality and diversity may contributes in enhancing performance level od company and rest
of 15 respondents are aware about this theme.
Theme 4: Major issues that faced by company due to lack of equality and diversity at
working area.
Q4) What are the major issues that faced by company due to
lack of equality and diversity at working area?
Frequency
a) Communication barriers 20
b) Resistance to change 20
c) Lack of employee involvement 10
20
20
10
a) Communication barriers b) Resistance to change
c) Lack of employee involvement

Interpretation: From the above mentioned graph, it has been evaluated that 20 people said
that communication barriers is major issue, 20 participant think that resistance to change is
considered as an issue and rest of 10 people give their view point towards lack of employee
involvement is a challenge faced by company because of lack of equality and diversity.
Theme 5: Reason that may arise inequality within the working area of business
organization.
Q5) What the reason that may arise inequality within the
working area of business organization?
Frequency
a) Inequal pay scale 15
b) Lack of motivation 15
c) Difference in male and female workers 20
15
15
20
a) Inequal pay scale b) Lack of motivation
c) Difference in male and female workers
Interpretation: There are various reason due to which inequality arise at workplace, as 15
participants think that inequal pay scale is major scale, 15 people give their views that lack of
motivation is major reason that create inequality at workplace. On the other side, rest of 20
participants said that difference in male and female workers is also a reason that arise
inequality.
Theme 6: Different alternative practices that can be applied by company to overcome
from the issues of equality and diversity.

Q6) What kind of different alternative practices that can be
applied by company to overcome from the issues of equality
and diversity?
Frequency
a) Determine the specified issue 30
b) Providing equal pay 10
c) Provide motivation 10
3010
10
a) Determine the specified issue b) Providing equal pay
c) Provide motivation
Interpretation: From the above-mentioned graphical representation it has be evaluated that
there are different practices that can be implement by company to overcome from the issues.
As per this, 30 out of 50 people give their views that determine the particular issue help in
overcome from the issue of inequality and diversity. Along with this, 10 participants think
that providing equal pay is help in overcoming from the issue of inequality. Rest of 10
respondents said that providing motivation is also effective way for managing equality at
working area.
Theme 7: Implementing equality and diversity effective in motivating employees
towards the company.
Q7) Is implementing equality and diversity effective in
motivating employees towards the company?
Frequency
a) Yes 30
b) No 20

30
20
a) Yes b) No
Interpretation: From the above-mentioned graph it has been evaluated that 30 respondents
think that implementing equality at workplace may assist in motivating employees.
Remaining 20 people are not familiar with this theme.
Theme 8: Benefits of managing equality and diversity within the business organization.
Q8) What ate the benefits of managing equality and diversity
within the business organization?
Frequency
a) Increased productivity 20
b) Improve financial performance 20
c) Motivate or encourage workers 10
20
20
10
a) Increased productivity b) Improve financial performance
c) Motivate or encourage workers

Interpretation: As per discussed graph it can be evaluated that 20 people said that equality
and diversity at working area may increase productivity of company and its employees. 20
participants think that it also helps in improving financial performance of company and rest
of 10 respondents give their views that it motivates or encourage employees towards the firm.
Theme 9: Managing equality and diversity help in increasing brand image of company.
Q9) Do you agree that, managing equality and diversity help
in increasing brand image of company?
Frequency
a) Yes 30
b) No 20
30
20
a) Yes b) No
Interpretation: From the preceding graphical representation 30 people think that managing
equality and diversity at working area may positively support business organization in
developing positive brand image at market place and remaining participants are not agreed
with this statement.

RECOMMENDATION AND CONCLUSION
Conclusion
As per preceding research it has been concluded that it is beneficial for company to managing
equality and diversity as it helps in increasing productivity level of firm by making
employees more efficient. One of the main advantages of this activity is to reduce employee
turnover by retaining them within the company for longer period of time. With the help of
this, business organization can easily attain success and also sustain in market place. in
addition of this, there are various kind of ways such as Determine the specified issue,
providing equal pay, Provide motivation. All these directly contributes in managing as well
as eliminating the issues that arise at working area due to inequality at working area. This
will directly contribute in improving workers performance and at the same time also may
develop positive brand image of company at market place. Furthermore, HR manager also
focus on developing better policies and specific aspect that help workers in building positive
relation with each other’s. This is possible by providing equal opportunities to all the workers
at workplace. With the assistance of this, company can easily encourage their workers
towards their job roles and responsibilities that help them in attaining all the set targets in
stipulated time frame.
Recommendation
From the above-mentioned research, it has been recommended that managing equality
and diversity is crucial role in business organization in improving performance level of the
company at market place. In this, company needs to provides proper training and leadership
to all the workers so that they can easily manage their relation with others. Along with this,
company should spread awareness among all the workers in which they can improve their
productivity level at working place. Furthermore, it is also important for company to follow
all the rules and regulation of equality and diversity in order to eliminate the possibilities of
arising any kind of issues at working place. Apart from this, motivation is also beneficial for
employees through which they can encourage towards their set goals and objectives in an
appropriate manner.

REFERENCES
Books & Journals
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McNiff, J., 2016. You and your action research project. Routledge.
Quinlan, C. and et. al., 2019. Business research methods. South Western Cengage.
Thomas, G., 2017. How to do your research project: A guide for students. Sage.
Barak, M. E. M., 2016. Managing diversity: Toward a globally inclusive workplace. Sage
Publications.
Bratton, J. and Gold, J., 2017. Human resource management: theory and practice. Palgrave.
DeCenzo, D. A., Robbins, S.P. and Verhulst, S. L., 2016. Fundamentals of human resource
management. John Wiley & Sons.
Vance, C. M. and Paik, Y., 2015. Managing a global workforce. Routledge.
Proctor, T., 2018. Creative problem solving for managers: developing skills for decision
making and innovation. Routledge.
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Beehr, T. A., 2014. Psychological stress in the workplace (psychology revivals). Routledge.
APPENDIX 1
Questionnaire
Q1) Do you have any idea about equality and diversity at workplace?
c) Yes
d) No

Q2) Does lack of equality and diversity at working area may create issue among
employees?
c) Yes
d) No
Q3) As per your point of view, does equality and diversity important for company in
improving its overall performance at market place?
c) Yes
d) No
Q4) What are the major issues that faced by company due to lack of equality and
diversity at working area?
d) Communication barriers
e) Resistance to change
f) Lack of employee involvement
Q5) What the reason that may arise inequality within the working area of business
organization?
d) Inequal pay scale
e) Lack of motivation
f) Difference in male and female workers
Q6) What kind of different alternative practices that can be applied by company to
overcome from the issues of equality and diversity?
d) Determine the specified issue
e) Providing equal pay
f) Provide motivation
Q7) Is implementing equality and diversity effective in motivating employees towards
the company?
c) Yes
d) No
Q8) What ate the benefits of managing equality and diversity within the business
organization?
d) Increased productivity
e) Improve financial performance
f) Motivate or encourage workers
Q9) Do you agree that, managing equality and diversity help in increasing brand
image of company?

c) Yes
d) No
Q10) Recommended the ways by which company can manage equality and diversity
at working area.