Strategic Human Resource Practices to Boost Employee Productivity

The analysis begins with an exploration of how employability skills influence employee performance within business settings. It examines targeted training programs designed to enhance workforce capabilities and the role they play in improving productivity. The assignment also delves into Maslow's Hierarchy of Needs, analyzing its application for motivating employees and enhancing their job satisfaction and performance. Further, it explores Tuckman’s Forming, Storming, Norming, Performing model, highlighting its significance in team development processes to achieve optimal organizational performance. Finally, strategic human resource practices are discussed as essential components for boosting employee productivity and ensuring sustained business success.

Employability Skills

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Own set of responsibilities and performance objectives.......................................................1
1.2 Own effectiveness against the set targets..............................................................................2
1.3 Recommendations for improving skills................................................................................3
1.4 Motivational techniques to improve performance................................................................4
TASK 2............................................................................................................................................6
2.1 Work Based Problem............................................................................................................6
2.2 Various Communication styles at different stages................................................................6
2.3 Effective time management strategy.....................................................................................8
TASK 3............................................................................................................................................8
3.1 Contribution of individuals in team work.............................................................................8
3.2 Analysis of Team Dynamics.................................................................................................9
3.3 Alternate ways to attain team goals....................................................................................10
TASK 4.........................................................................................................................................10
4.1 Tools and techniques for resolving the issues.....................................................................10
4.2 Appropriate Strategic plan for resolution of issue of labour turnover................................11
4.3 Influence of Strategic implementation on organisation......................................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................13
Books and Journals...................................................................................................................13

INTRODUCTION
Employability can be described as the capability of receiving and keeping satisfactory
work. In this the individuals are asked to work for certain organisation and they are given certain
roles which they have to perform and in return they get wages. Employability is all about
training the candidates and developing certain qualities in them so that they can work more
efficiently. If the person wants to gain success he should have some types of employability skills.
In other words employability skills can be a set of achievements, understandings and self
attributes that make people more likely to gain employment to be successful in whatever they are
doing (Andrews and Russell, 2012). Knowledge of the skills which are required for a job and
ability to identify appropriate job opportunities are some factors which assist people in gaining
employability. A person who might posses skills cannot be successful at all places because there
is variation in the jobs and every one of its requires different sort of capabilities. At the work
place there might arise lots of situation so in order to deal with the problems employees must
have key skills and these skills make them flexible.
TASK 1
1.1 Own set of responsibilities and performance objectives.
A job specification is the detail of the job and it also tell the responsibility of a person. In
order to achieve the targets and goals the employer briefs about the role and skills which is
required. These responsibilities and skills may vary depending upon the job position in the firm.
If the person meets the employability skills the organisation in which he is working will gain
more profits. An employer not only looks at the hiring process but he also posses duties towards
acquiring all the requirements of the task performance(Baker and Henson, 2010). It is expected

from the employees that they should perform well by using their skills and knowledge. With this
they are given the target to complete their work in the set period of time. They have to
performance by keeping standard of performance in mind and if they are not doing so they might
be terminated. I am employed in one of the hotel named as Travelodge at the post of Manager. I
need to make sure that I provide best facilities to the guests of the hotel. All the duties and
functions has top be delivered effectively and with this they can achieve all the defined goals.
There are lots of Responsibilities on me which I need to address so that the good
performance of the company is maintained. I need to make coordination with all other staff and
for that effective communication is required for Travelodge hotel. Manager should have good
relation with the other staff of the hotel which will help them in resolving the conflicts which has
arise in recent time. I have to see that whatever resources which are allocated to different teams
and departments are used in better way so that more profitability and productivity can be gained.
All the task is performed when and different employees are placed at right position according to
their employability skills(Belt, Drake and Chapman, 2010). I need to shape my skills according
to the objectives and goals which needs to be attained. Manager has a key role in the company so
he should take interest in the meetings and develop a strategic plan which focus on the growth of
the hotel. I need to make sure that all the legislations are followed by the hotel and this thing will
be take care during the framing of policies. Managers should carry out different activities and
which involves the motivational programs. This is the best way to encourage employees and
increase their moral.
As a mangers at Travelodge hotel Performance objective is to develop proper
communication skill in my behaviour so that I could guide other people effectively. I will be
focusing on improving my presentation skills and set performance standard. I will be working
with my full dedication and will make sure that I abide all the laws made by the government and
the policies framed by hotel. This is my performance goal. As I was given the responsibility to
take care of the working of the hotel and for that I need to develop a participating nature in
meetings(Benson, Morgan and Filippaios, 2014). This way I will able to put my suggestions in
front of the higher officials it is necessary for the growth of the hotel. In the hotel industry it is
necessary that a person should have a nice personality. This will be my objective because with
this I can better satisfy the customer coming in the hotel. I should learn accounts and tally skills
which would assist me in analysing expenses and the requirement.

1.2 Own effectiveness against the set targets.
There are lots of phases which I have to go or adopt in order to bring new skills in me.
One of the phase is the evaluate of the effectiveness of the targets which I have set. With this I
can attain goals which are related to the performance. For this a self assessment will be done so
that I can know my strengths and weaknesses along with the capability skills. This is a useful
process in which I can improve my weakness and maintain the strengths(de Guzman and Choi,
2013). All the responsibility which was given by me will be analysed according to the skills and
capabilities I possess.
I will evaluate myself and this will give me a better idea that what changes or skills I
have developed after the training program. It will help me in knowing my effectiveness of my
performance in certain task. I know that if I have to resolve the conflicts in better I need to have
a creative and critical mindset. With the brainstorming practices I can improve my decision
taking skills.
Manager is the position in the organisation which deals with a lot of people so I should
develop better communication skills. To analyse my performance I will be inspecting the
performance of the employees and will also take their opinion about my leadership
style(Dhiman, 2012). I will ponder upon interacting with more number of customers and will be
participating in the development plan. This way I will improve my communication skills and I
will also try to learn to languages which gives me access to more number of customers at the
hotel.
1.3 Recommendations for improving skills.
If I want to sustain in this organisational environment I need to improve my performance.
In this process selection of the correct and relevant training and development program is crucial.
All the targets which are related to the performance can be achieved in efficient way. From the
evaluation of the effectiveness of the targets I came to know that I am little bit shy which is
hampering my presentation skills. This can be improved by boosting confidence level through
development program. This way I will become flexible in dealing with various situations.
With the better presentation skills I will able to direct the teams and the staff through
developing a good leadership style. With the confidence I can better express myself and could
put forward my views in front of board directors(Durrani and Tariq, 2012). I will take more
interest in the meetings organised by the hotel owners and this will increase my moral.

Participation in problem solving, reasoning exercises and other brainstorming processes will be
more beneficial. All these thing will bring creativity and the decision making process will bring
better results. With the communication skills a more number of people could be reached and the
actual situation can be identified. I can know what are the factors which are decreasing the
growth of the hotel and what all are the performances which needs improvement. With the
training program I will learn new things like working in a team and dividing the work into
smaller parts so that it could be completed in time(Jackson, 2014). All the tasks can be achieved
if all the members of the team gets encouraged and make them know the importance of working
in unity. I have to more indulged into social activities which will make me confident to bring my
ideas in front of the hotel. All these recommendations can enhance my performance to a great
level.
1.4 Motivational techniques to improve performance.
No operation can be better performed well if the members who are part of these does not
have any motivation. If they have to improve performance objectives effectively confidence
should be boosted. For every person motivational can be different as there is variation in needs
and interest. With this, performance can be increased to a great level. For me motivational
factors can be related to the financial benefits or any non- monetary remuneration. The reason
behind this is that motivation is directly related to the confidence and passion. If someone will be
working on a project with full confidence then he or she will definitely gain confidence. In the
business achieving strategies is directly concerned with the performance objectives. If we
consider the theory of Maslow which states that if a person is performing well the reason behind
it is to accomplish all the basic needs(Ju, Zhang and Pacha, 2012). A person who is working for
the organisation works there for house & food, need of safety & security, sociological needs,
estimated desires and wants of self actualisation. Motivation and the hygienic food are the two
things which are behind the performance of a certain person. So the person who wants to achieve
new goals needs to make sure that he manages both of them and maintains a relation with both of
them. Listed below are the motivational factors for me with working as managers in
Travelodge:-
Financial Motivational: In a firm this is the main factors for the motivation because
employees give their services to company only if they receive some kind of money. With it I can
fulfil all my needs and if I will be getting a better financial motivation I will try to contribute

more in the organisation growth. Financial motivation can be in the form of incentives and this
can be given when the employee is performing well(Omar and et. al., 2012). Other benefits can
be in the form of bonus, car and houses. This will be a great motivational factor and will give
boost to the performance of the employee.
Illustration 1: Saul McLeod, 2007
Recognition: With encouraging staff to do work more and in effectiveness manner he
should be given a recognition. This can be in the form of certificate, awards and rewards. The
moral of the manager will increase because he thinks that his work will be valued.
Status: It is observed that if any staff is working well then his will get reputation of the
ideal employee. So I will try my best to work above my capabilities and will try to accomplish
all the tasks given to me.
Participation:In a team working of a person becomes efficient because he get to know
what the organisations and how the task given to him can be done. I can get help from my
colleague who are also part of them whenever I feel that I need a guidance(Panagiotakopoulos,
2012). I will work with more enthusiasm and unity which assists in achieving performance
standards effectively.

Competition: In this world where every one wants a better job and position. In all we
could say that the competition has increased so to face this competitive environment I need to
learn new things and this will bring a motivation in me because I know if I don't follow the trend
I will be left out.
TASK 2
2.1 Work Based Problem.
In the business environment a company undertake a lot of activities so that they can fulfil
the demands of the market. They need a workforce who can work for them and bring more
productivity in the work. These employees should have some sort of employability skills
according to the functions. To accomplish the targets they have made a complex working
structure(Poon, 2012). There might be the situations when the the firm might face work based
problem because the employees are not able to deliver according to the expectation. Some of the
work based problems faced by the Travelodge are as follows:-
Organisation Structure: It is observed that many organisation whose turnover is so high
they face work based problem. This brings a confusion in the minds of employees about the
work which they have to do. All the responsibilities are not distributed properly. The
performance level of the staff has gone down and this has negatively impacted the profits of the
company. There has been miscommunication because responsibilities distribute is clashing the
large structure of the organisation. Travelodge can find its solution and they can bring a platform
where communication can be done properly and effectively(Rao, 2014). They can allocate
activities in order to distribute specific responsibility to specific activities which reduces
overcoming of functions.
Employee Turnover Rate: Any organisation who is the part of the hospitality industry is
facing the higher employee turnover because they are not able to retain their employees. The
reason behind this might be many like they are not able to provide them a good working
conditions, low remuneration, better growth opportunities at other competitors and etc. are some
of them. This is the major issue and which needs to be resolved in time. Mangers can increase
the remuneration amount, monetary and non-monetary benefits(Rosenberg, Heimler and Morote,

2012). Other then this they regularly needs to conduct motivational programs which will
encourage the employees to stay in Travelodge only.
2.2 Various Communication styles at different stages.
If an organisation wants to gain success in implementation the strategies they need to
focus on the effective communication system. With a proper communication channel they can
bring a coordination between various departments of the firm. They can use various modes of
communication and should be suitable for every level on the company. Face to face interacation
can be done for the lower level employees and the higher authority connect through informal
communication. Middle level employees are contacted through mail and letters. Meeting and
seminars can also be other option. External members can be contacted through blogs, newsletter
and higher authority can also be communicated through videoconferencing.
Formal letter to interact with top management of Travelodge hotel:
Greetings to Boss
Tom Moody,
Manager,
Travelodge Hotel,
London
11th August, 2017
Dear Sir,
We are pleasure to inform and greet you the completion of the remarkable 25 years at
Travelodge.
This is the big achievement. It is because of your hard work and efficient planning that the
group has reached at this level. I believes that you will continue this journey with the group and
achieve more milestones in future. You have always inspired me and guided me whenever I felt
the need of support.
This is the moment which needs to be celebrated so we invite you at a party organised for you.
Hope you will attend this.
Thank you,
Sincerely,
Assistant Manager

Memo to inform the employees:
To: Employees of the hotel
From: Manager
Subject: Staff Dinner
Date: 15th August
All the members of the staff is conveyed that organisation is celebrating the season of
Christmas through a party. All the employees with their families are invited for the celebration
on 25th December for dinner.
2.3 Effective time management strategy.
It is necessary for the Travelodge hotel to perform all the operations in time. By keeping
this in mind they have developed a strategy to manage time of staff employed in the hotel. They
can increase productivity as well as profitability if this strategy is followed. Managers has
initiated the task of monitoring the working of the employees and the concept behind this is to
analyse the total time taken by the staff in completing the task given to him. How effective the
employee is can be identified through it(Saunders and Zuzel, 2010). This can be on regular time
period and he will coordinate all the function according to the performance of employees on the
basis of it. He should make sure that no employee is given the multitask as they know that this
will reduce the quality. Travelodge manager are focusing on reducing the wastage time which is
done on the calling and other activities from the external area. For managing the time certain
strategy can be adopted which ensures that all the work is managed in the give time period. The
manager whenever starting anything should be very much clear about the fact that what they
want to achieve through it. They should prepare a list of activities and tasks which has to be
performed in the time period and that list should be upgraded on regular time period so that
according to the demands new tasks can be performed. Before starting anything they should have
knowledge about the tasks which will have positive effect on the project, company and the
clients. All the unimportant operations should be left. There should be deadline for any task
which has to be performed. There should be limitation at multi tasking as this consumes lots of
time. At a time there should be focus on a single operation only and after the completion of the
all the things should be reviewed so that it can be find out which activity has taken lots of time.

TASK 3
3.1 Contribution of individuals in team work.
Hospitality sector is the business where no task can be performed without the
coordination of team members. With the team concept things become easy and workload is
decreased which brings efficiency in the work. All the individuals who are part of the team
posses some or other skills and knowledge. This thing will be useful in achieving the goals and
objectives of Travelodge hotel. With the collective efforts of the team members they can gain
more productivity and profitability to the hotel. Members will share whatever information they
have to the other subordinates which will bring long term profits to the group. They are working
together to make sure that whatever task is given to them is done on time and customer who is
coming to the hotel becomes fully satisfied(Sewell and Dacre Pool, 2010). The main aim of them
is to build a health relation with each other and maintain coordination with each other. Different
strategies and policies are framed according top the function of various team members and
maintain the performance of the hotel. Different goals and objectives are estimating and a plan is
prepared outlining the functions which each member of the hotel will be doing. Every person in
the team has its significant role in the hotel but the team leader is the person who takes care that
everything is going well. He guides the team into right path and the manager at Travelodge
ensure that sufficient number of resources are available to the teams. In Travelodge various
teams are formed as the members of each of them are given certain responsibility which they
have to play so that all the goals and targets can be achieved. Some people are given the
responsibility of research, other has to arrange the resources and other work like inspection of the
tasks, motivating the staff and other are different roles. All of them have to coordination which
each other to make things happen and this way they will easily able to cross the obstacles coming
in between.
3.2 Analysis of Team Dynamics.
With the help of Tuckman's model dynamics of the team formation can be understood in
far more better way. It briefs about the levels of development in a team and how the performance
of team can be improved through different stages. In includes stages like forming, norming,
storming and performance stages. In the forming stage they understand each other through first
time interaction. All the disputes are resolved in the norming stage because it is regarded as the

step which has lots of confusion(Tymon, 2013). With the help of brainstorming innovative ideas
are outlined so that they can achieved common targets. In this a discussion takes places and ideas
are shared among the team members. This is the part of storming step and in the next stage
which is of performing involves growth of the staff. All the members show a upward growth by
keeping performance indicator in mind.
With the help of team dynamics employability skills can be improved and with this new
development stages can be experienced. Storing stage is quite crucial because it assists in
increasing efficiency through taking correct decisions with brings profit to the organisation.
3.3 Alternate ways to attain team goals.
Participation: To make things more productive and increase efficiency it is necessary
that almost every person takes part in different activities. In a team there exists lot of people with
different opinions, ideas and skills. Participation of each will bring new innovation and ideas to
the group and the other members will also get to learn lot of new things.
Empowerment: Each task done by the team should yield some productivity. The
managers will take care that with the participation team members learn new things and ideas. If
they are able to take right decision then the purpose of the team task will be successful (Zaharim
and et. al., 2010).
Illustration 2: Tuckman forming storming norming performing model. 2017

Feedback: By taking the feedback managers can know various aspects of the issues
which has arise in the team work. Feedbacks should be taken on a serious note and things should
be changed according to it.
To attain any goal, contribution of the each members of the team is required but for this it
is necessary that all the members should be motivated. To boost the moral of the employees the
concept of appraisal system will be adopted and this will make them realize that they have been
valued in the organisation. Other than this various training sessions can be organised to increase
the motivation level of the employees.
TASK 4
4.1 Tools and techniques for resolving the issues.
With the use of suitable tools and techniques Travelodge can resolve different conflicts
and issues arising. They know that these issues bring the downmarket of the hotel and effect their
public image. The biggest impact will be on their profits, so they have understand the importance
of management and resolve the issues as soon as possible with the help of certain tools and
techniques.
 Mathematics: This is the best technique to resolve a lot of issues prevailing in the way of
Travelodge. By this procedure they can resolve issues related to algorithm. By this all the
accounting problems can be managed in better way because it uses techniques to solve
quantified problems in a standardised manner. This gives correct result as the existing
problem will be solved.
 Trail and error technique: By the help of this the hotel can know various issues which
are troubling them from a longer period of time(Wibrow, 2011). It is used after
practically executing the things and this also brings benefits to them because there will be
less chances of failure of the plan which is framed by the Travelodge hotel.
 Heuristics: There might be the issue which might seems easy and imple but there are lots
of provision involved in it. So only experts can resolve the issue and this will be the
method which will be used here.
A feedback system can be adopted through which feedback from all the employees of
Travelodge hotel will be taken. There will be a questionnaire asking opinion about certain issues
and after that appropriate modification will done. Other than this there will be a communication

platform where any employee facing any issue can put forward their demands and grievances to
the managers without any barrier.
4.2 Appropriate Strategic plan for resolution of issue of labour turnover.
The workers who are part of Travelodge hotel is not happy with the working environment
they are getting. It is the organisation culture which is affecting its image and employees are not
able to perform well. When this thing happen employee things of leaving the group. This is
increasing the employee turnover. To resolve this they have to introduce a new communication
system or platform through with employees can easily put forward their demands and grievances.
Managaers should make employees aware about the changes happening in the hotel and should
also include them in the decision making process(Wickramasinghe and Perera, 2010). With the
help of regular review or feedback manager can know what all problems are faced by the
employees and according to it things can be managed in better way. All their policy should focus
on employees satisfaction. In a strategic plan there can be adoption of various techniques in order
to solve any problem and these are as follows:-
 The first task is to find the right problems which has to be solved.
 Defining of the issue will take place.
 Analysis of the problem is the third stage.
 After that there will be development of the possibilities with it.
 There will be selection of the best solution
 Whatever will be the solution will be implemented in this stage.
 There will be evaluation and learning will take place.
For this time period will be decided and a team will be made so that they can review whether
problem has been solved or not.
4.3 Influence of Strategic implementation on organisation.
With the new strategic things has shown a lot of changes in Travelodge hotel. It has
helped them gaining motivation and work more efficiently. By adopting right behaviour with the
customer will make them motivated and satisfied. By adopting the concept of promotion of the
employees at the hotel would directly impact their moral and will increase their value in the
organisation. This thing should be based on the performance as those who are performing well
will be encouraged. It is analysed that hospitality industry has competitive so if Travelodge hotel
have to survive in this environment they should provide training to their employees. This will

make them flexible and will help them to do task in quick time(Wilton, 2011). There can be
impact of various things on the hotel like financial impact on strategic implementation reducing
the higher turn over rate of the staff. Hotel should give motivation through appraising the staff
with non financial benefits. With this they will work more because they know if they will be
performing well hotel will appraise them. With the implementation of strategic plan Travelodge
has gained lots of benefits. Now the employees are feeling motivated and they are giving there
best effort. The hotel has formed a team which ensure that all the things are going properly sop
for this they are engaged in regular analysis of the situation.
CONCLUSION
This can be concluded from the above report that employability skills largely influence
the achievement of goals and performance standards by an individual while working in an
organisation. The Travelodge employee needs an efficient competencies to delivery quality
services to the customers of company. The employability skills and working capabilities of
workforce of respective organisation helps in working in team. This helps in resolving various
problems faced during the working in the business environment. The training programmes and
self assessment of an individual largely contributes in increasing the competencies of an person
to delivery quality services to the customers. The various strategies developed by mangers helps
in apprising the performance of employee and helps in garbing future growth opportunities by
the workforce of the firm.

REFERENCES
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