HR Skills, Team Dynamics, and Organizational Development at Whirlpool

This report examines the essential skills, knowledge, and behaviors required of HR professionals, focusing on a case study of Whirlpool. It analyzes the importance of continuous learning and professional development in a business context, emphasizing decision-making, effective communication, conflict resolution, and ethical conduct. The report includes a personal skills audit to identify strengths and weaknesses, providing a development plan for areas like time management, multitasking, and conflict resolution. It also discusses the significance of individual and organizational learning, including the difference between training and development, and explores the contribution of High-Performance Work Systems (HPWS) to employee engagement and competitive advantage. The conclusion summarizes the key findings and recommendations for fostering HR excellence within the organization.

Developing Individual,
Teams and Organisation

Table of Contents
.........................................................................................................................................................3
TASK 1............................................................................................................................................3
P1 Determine knowledge,skill and behaviour of the HR professional.......................................3
P2 Analyse the the audit to identify knowledge,skill and behaviour in a job role .....................5
P3 Difference between individual and organisational learning.................................................1
Difference between training and development ..........................................................................2
TASK 2 ..........................................................................................................................................3
P4 Analyse need of continuous learning and professional development in business ................3
TASK 3 ...........................................................................................................................................4
P5 Contrition to HPW in the engagement of employee and competitive advantage .................4
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Development of each and every aspects of personality and organisation is very necessary
for growth in future period of time. For a specific person developing helps in increasing the
confidence level of individual person as well as this also helps in improving skill and decision
making (Amabile, 2012). The overall skills of the individual person or the team could be easily
improved by the help of training. So there is the responsibility of the management of every
organisation to provide their staff regular training. By which the productivity and performance of
an individual and company can be improved. Here the report in about the company known as
Whirlpool that provide various products regarding the home appliance like television,
refrigerator, washing machines etc. Here in this report the HR behaviour and skills are required
to analysed so that individual and team learning can be achieved. The discussion will be there
regarding the regarding the individual and organisational learning and the need of continuous
and professional development of business.
TASK 1
P1 Determine knowledge,skill and behaviour of the HR professional
To remain competitive in the world it is very important for an individual person or an
organisation to improve their skill, knowledge and behaviour with respect to time. By having
these three things a company or organisation can attain highest amount of profitability and
effectiveness of the employee. So the person who is responsible for increasing performance of
an organisation in the HR Manager. To make the selection and requirement of such employees
HR manager of the company should have appropriate knowledge and skills so that company can
meet the objective the organisation in short period of time. Here as per given scenario of the
report as an HR consultant of the Whirlpool I have to present the report at the annual
Confederation of British Industry workshop as an HR consultant of whirlpool. the main role the
HR manager is to provide all the resources to the employees that so that they can maintain their
performance, knowledge and skill to the behaviour to increase the productivity of an

organisation. So there are several skill which are required by the HR professional of the company
which are as follows (Berry, 2011).
Skills
Decision making skill- The picking up the best choice among the different alternatives
availability is known as best decision making .The HR manager should be able to make the
perfect decision regarding the recruitment and selection program of the employees. As well as
the amount of material or resources which may be used in the future manufacturing process of
the company. The making of the decision is very important part for the work in progress of the
company as it determine the rate at which the growth of the company would be there.
Effective communication- The process of exchange the information is known as at the
sender and receiver end in a perfect manner is known as communication (Gibbs, 2013). There is
the responsibility of an HR professional to solve the basic issue arise due to wrong
communication. The effective communication helps in improving the satisfaction level and trust
level of the employee.
Behaviour
The overall behaviour of the HR professional that helps in effective management is as
follows :
Management of conflict- The conflict is the process of the disagreement between the two
person regarding the particular situation. The HR professional of the Whirlpool should have
capability to solve all the arises due to the behavioural and ethical issues of an individual persons
. The conflict can be with two person or can be with the various department of the same
organisation (Ford, 2014). So the HR professional have to acknowledge all the problem of the
employees one by one and then try to solve those problem in an effective way by communication
helps in solving the conflict helps in making the organisation more managed and productive.
Ethical behaviour- The behaviour of the HR professional should be good enough that it
could solve all the problem the ethics of different people. There is the responsibility of manager
to communicate the proper information to the correct people at the right time this shows the
ethics an individual.
Knowledge
The knowledge that are must required by the HR professional that are as follows

Rules and regulation by government- There are certain rules that are made by
government of every which are required to be implement if the company want to work in the
effective manner. The HR professional of whirlpool should knowledge about the rules regarding
the industry so that they could make better policy for the employees.
Taxation – The financial charge which is imposed by the various government to the
taxpayer is considered as tax. The process of implementing this is known as taxation. HR
professional of Whirlpool should have knowledge about the tax system so that according to it he
can make policy of the payroll of the employee.
P2 Analyse the the audit to identify knowledge,skill and behaviour in a job role
The personal skill audit is very necessary to be done to know the strength and weakness
of an particular individual. The audit helps in determining the various area where the person is
leading or lagging somewhere or not. Auditing helps in recognising the flaws at each and every
level of the process. So there is the responsibility of the HR Professional of Whirlpool to see
those areas where there is necessity of audit process. Hence auditing helps in making better
management process and also helps in develop' the over all skills and decision making process of
human resource manager (Goetsch and Davis, 2014). It helps in evaluating the individual as well
as team also in an appropriate manner. After doing the audit process the strength and weakness
which have been analysed are as follows.
Abilities Very Good Good Adequate Little or no
experience
Skills
associated
to
information
technologies
Usage of MS word ✔
Usage of MS excel ✔
Usage of data as well as information ✔
Usage of Internet ✔

Usage of E- mail ✔
Usage of Power point ✔
Usage of HR specialist software ✔
Abilities Very Good Good Adequate Little or no
experience
Communication ability
Draft contracts which are connected to
occupation
✔
Written down notes which are linked
with disciplinary processing
✔
Formulation of reports ✔
Evolve materials which will aid at the
time of presentation
✔
Render training as well as development
programs
✔
Sort out conflicts ✔
Interview ✔
Give advise on those difficulties which
are linked to Human resource
✔
2 Conflict solving
4 Time
management
Skill Very Good Good Adequate Little or no
Experience
Problem solving abilities
Easily handle tangled data and
information, an effectual verbal
reasoning abilities and in addition
select adequate info which help in
problem solving
✔

To sort out issues effectually person
will find out many solution to opt best
from them
✔
Take assistance of other individuals to
resolve troubles in a proper way
✔
Strength-After performing the personal audit I have analysed that I possess certain
aspects that are required for the position of HR professional. These are good communication
skill,co-operations, leadership quality .
Weakness- Weakness- On the other hand I have analysed that there are certain weakness
in myself regarding the management which could be improved with time. There are certain
weakness which I feel can be improved with time are time management, multitasking and
management of conflict. The improvement is needed so that the further progress can be obtained
in the productivity and performance of manager. (Hirst and et. al., 2011).
Serial
no.
Learning
objective
Current
proficiency
Targeted
proficien
cy
Development opportunities Time
scale
1 Time
management
2.5 5 To manage each every task in a
productive manner one should
manage its time accordingly
otherwise work done after time
does not get credit. In company like
Whirlpool for an HR professional
the time should be managed
effectively to improve this for each
and every deadline of project.
2 to 3
months
2 Communication sed on P1
example
req2.6
5 The process of handling number of
tasks in at a same time is known as
multitasking. In Whirlpool to
improve its efficiency
communication can be completed in
1 to 2
months

an effective way by doing by
dividing each task into the subtask
this helps in solving the complex
problem into the simple one this is
how multitasking can be improved
(Levi, 2015).
3 Management of
conflict
3 5 Solving the issues regarding the
overall problems is not an easy part
of management. In Whirlpool HR
manager should be able to solve all
the issue or conflict regarding the
personal and professional
disagreement. Conflict can be
solved easily by first analysing the
overall reason of the conflict then
by using the effective
communication process.
2-3
months

Skill audit:
Skills Rating by me Rating by others Gap
Time management 8 9 1
Multitasking 7 3 4
Management of
conflict
5 5 0
Professional development:
Professional development is an learning to maintain professional and their related
credentials in which academic degrees for formal course and conferences with informal learning
opportunities should be provided to deal in particular situation. In that context the need to
develop professional skills to reach at desirable goals and objectives in proper way.
P3 Difference between individual and organisational learning
Individual Learning
Individual training refers to the training given to a specific person to achieve a specific
objective of the organisation. It helps the trainee to increase its efficiency towards the
organisation and motivates him to achieve it's supreme level. In this report the chosen
organisation whirlpool provides individual training to all the new employees to bring them
on the same level as compared to the existing employees (McCormack, Manley and Titchen,
2013).
Organisational Learning
Organisational training refers to the training given to the employees to develop their skills and
knowledge so that they can perform effectively and efficiently towards their objective. It helps in
improving the skills of the employees which is needed to be improve on a continuous basis. The
chosen organisation whirlpool provides organisational training to their employees because it
consumes less time as compared to individual training and helps the employees to easily adopt
new technologies.
Basis Individual Learning Organisational Learning

Objective Individual learning deals with the personal
development of the employees and to improve
their professional training course
Organisational Learning deals
with the overall needs of the
organisation to deal according
to the competitive business
market.
Main Focus The main focus of individual learning is to
bring all the new employees on a same level
according to their skills, knowledge and
expertise.
The main focus of
organisational training is to
motivate all the employees
towards the objective of the
organisation.

Difference between training and development
Training
Training is the process of increasing the knowledge and skills of the employees regarding
their job profile in the organisation and to enable them to utilise their workforce in efficient and
effective manner. In this context the chosen organisation whirlpool provide training to their
employees to motivate them and to improve their skills and knowledge according to the specific
task assigned to them (O'leary, Mortensen and Woolley, 2011). For example, in Whirlpool, the
management of the company can provide training programs and sessions to its employees and
workers to make improvement in their skills and knowledge so that they learn new things and
make increment in their skills. With this they can make their contribution in the growth of the
firm.
Development
Development on the other hand refers to the overall growth of the employees to make
their performance stand out in the dynamic business environment which is competitive. The
chosen organisation whirlpool organises various training and development sessions like
mentoring, systematic job rotation, on-the-job training to increase productivity and job
satisfaction among the employees.
Basis Training Development
Meaning Training is refers to the learning
process for the new employees in
which they get to know about the
main skills and knowledge required
to do the specific task assigned to
them.
Development is the training process to
improve the overall development of the
existing employees and prepare them
for the future challenges.
Focus It is an job oriented process which
focus on the present working
conditions (Pinjani and Palvia,
2013).
It is an career oriented process which
focus on the future working challenges.
Aim It is an job oriented process to Development is a career oriented
3

increase productivity with both
quantitative and qualitative aspects.
concept which is all about building
personality of an existing to face future
challenges which are uncertain.
Scope It is not broader in scope as
compared to development because
there are specific objective in
training.
It is broader in scope because there are
open objective that cover all types of
knowledge and skills
 Organisational and individual learning are essential for Whirlpool. For example, the
management of Whirlpool can provide development programs to its employees and
workers so that they can make improve and enhance their existing skill so that they can
effectively and appropriately support the development of the company in term of sales
and profitability.
 Organisational learning will support Whirlpool to enhance their knowledge about the
market, competitors etc. As it will help them to gain competitive advantages within given
time duration.
 Along with this, individual learning will also effective and useful for an enterprise to
train their workers about business process, products and services. As both types of
training are useful for Whirlpool to improve their brand image and accomplish long term
goals and objectives within given time duration.
 Organisation training will support an enterprise to improve their profitability and
productivity easily.
TASK 2
P4 Analyse need of continuous learning and professional development in business
To maintain the continuous growth learning of the individual person or a organisation
should be on the the regular basis. In the context of employee learning can be done by engaging
the person in the new and creative things. The continuous learning helps in maintaining the over
all productivity and the performance of the individual and the company.
Continuous learning- The continuous learning is all about overall expanding the ability
to learn in the regular time period. By increasing the knowledge and the skill in the particular
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