HR Activities: Roles of HR Managers in Travel and Tourism Business

This essay examines the critical role of HR activities within the travel and tourism industry. It begins by outlining the primary responsibilities of HR managers, emphasizing their importance in understanding employee needs, developing effective strategies, and adapting to industry changes. The essay t...Read More

Essay on HR
activities
1

Table of Contents
Task 1: Main roles of HR Managers within travel and tourism Businesses..............................3
Task 2: Differences between recruitment AND SELECTION..................................................3
References..................................................................................................................................5
2

TASK 1: MAIN ROLES OF HR MANAGERS WITHIN TRAVEL AND
TOURISM BUSINESSES
In the present era, travel and tourism is one of the leading and growing industries in
all over the world which focuses on rendering memorable and outstanding experiences to the
customers in terms of visiting different countries (Hailey, Farndale and Truss, 2005). As it is
a type of service industry so success of such type of businesses mostly depends on the
availability of trained and skilled staff members. Due to this aspect, it is essential for the HR
manager of company to deal effectively with all the practices that are related to human
resources. Along with this, he or she is responsible for perform his or her roles as HR manger
in an effectual manner. One of the major roles of HR manager in travel and tourism industry
is to understand the needs as well as issues of employees and after that, he or she is
responsible for taking better solution by consulting with top level management (Kulik and
Bainbridge, 2006).
However, it is the responsibility of HR manager to make better strategies and plans by
which practices related to human resource management can be performed in an effectual
manner (Farndale, Scullion and Sparrow, 2010). As travel industry focuses on involving
changes on the regular basis so HR manager is responsible for managing and developing the
employees of company so that changes can be implemented in a better way. Along with this,
ensuring the quality of services and delivering them with low cost are also major roles of HR
manager by which service efficiency can be enhanced to a great extent.
TASK 2: DIFFERENCES BETWEEN RECRUITMENT AND
SELECTION
Recruitment is a broad procedure that includes various stages with the help of which
management of the company becomes able to fulfil their human resources needs by choosing
right number of candidates at right time (Newell, 2005). Among the all stages of recruitment,
selection is the last step in which interview is taken to analyse the communication abilities of
candidates after evaluation of various other skills. The aim of recruitment is to attract more
number of applicants through which human resource needs of business can be achieved. On
the other hand, the aim of selection process is to focus on filling vacancies by selecting the
right candidates. In case of recruitment, there are two types of approaches such as internal
recruitment and external recruitment.
For travel and tourism businesses, external recruitment is the best that helps in ensuring
the availability of skilled candidates but in turn, it also leads to maximize the cost of
company. While conducting external recruitment, campus placement is one of the best
methods by which fresh talents can be acquired who have accessibility of more knowledge
and skills. While, disadvantages of this method are that it takes too much time and business
needs to high salary to such candidates (Garner, 2012). On the other hand, interview is the
best method that most of the organizations prefer while performing the selection process.
Main advantage of this method is that it involves face to face interaction by which all the
3

queries can be solved by both the parties at the same time. While, disadvantage associated
with this method is that sometimes, it becomes too lengthy process due to availability of
unlimited questions.
Thus, it has been determined that to ensure the success of travel and tourism business,
it is essential for HR manager to perform all his or her roles related to manage and develop
human resources in an effectual manner. Along with this, he or she is responsible for
focusing on recruitment and selection practices so that human resource needs of business can
be achieved properly.
4

REFERENCES
Books and Journals
Farndale, E., Scullion, H. and Sparrow, P., 2010. The role of the corporate HR function in
global talent management. Journal of World Business. 45(2). pp.161-168.
Garner, E., 2012. Recruitment and Selection. Bookboon.
Hailey, V.H., Farndale, E. and Truss, C., 2005. The HR department's role in organisational
performance. Human resource management journal. 15(3). pp.49-66.
Kulik, C. T. and Bainbridge, H. T., 2006. HR and the line: The distribution of HR activities
in Australian organisations. Asia Pacific Journal of Human Resources. 44(2). pp.240-
256.
Newell, S., 2005. Recruitment and selection. Managing Human Resources: Personnel
Management in Transition. pp.115-147.
5