Analyzing Training and Development Needs for HR Officer Role

This report examines the training and development needs of a Human Resources (HR) officer, focusing on the skills, knowledge, and behaviors required for effective performance. The report begins by analyzing essential skills such as leadership, communication, management, conflict resolution, emp...Read More

‘Training and
Development needs
for a HR officer’

Table of Contents
Introduction.................................................................................................................................................3
Main Body...................................................................................................................................................3
Analyse appropriate skills, knowledge and behaviours (KSB) that are required by HR professionals in
different departments...............................................................................................................................3
Develop a personal skills audit for yourself and analyse training and development needs considering
the skills, knowledge and behaviours you identified in task (1)...............................................................5
Assess the important benefits to the business of developing you as an HR officer through the training
and development......................................................................................................................................6
Conclusion...................................................................................................................................................7
References...................................................................................................................................................8
Appendix B...............................................................................................................................................10

Introduction
Human resources department helps in developing the demand of the company in the
market by enhancing the performance of the employees in the market. they helps in providing
training to the employees so that they can understand the assigned work effectively so that
productivity of the business can also get enhanced in the market. human resources department
helps in hiring the best employees in the business so that growth chances of the business can be
increased in the market. if the organization will not hire best employees in the business then it
can affect the overall productivity of the company in the economy due to which overall revenue
generating power of the business will get affected in the market. providing proper training to the
human resources management helps in developing the profit of the company in the marketplace.
if the organization will not provide training to the human resources manager then it can affect the
productivity of the business in the marketplace due to which company can face loss in the
business (Kanfer, 2017).
Tesco is considered as a top retailing company of UK due to the services which it provides to the
customers. It was founded by jack cohen in 1919 its headquartered in welwyn garden city, UK
tesco demand is more as compared to other supermarkets because it provides variety of goods
and services to the customers due to which its demand in the market is more as compared to
other organization. tesco provides healthy working environment to the employees due to which
its performance is more as compared to other organisation. In this report it will be analyzed that
how human resources department helps in achieving the goals of the business effectively.
Main Body
Analyse appropriate skills, knowledge and behaviours (KSB) that are required by HR
professionals in different departments
In order to enhance the performance of the employees there are various which an human
resources officer should have so that smooth of the business can take place if the human
resource officer will not have to proper skills and knowledge the it can affect the
performance of the business in the marketplace. below are the different skills which an
human resource officer should have:
 Leadership skills: this skills helps in guiding the employees effectively so that
performance of the business can be enhanced more profit can be earned. Leaders
helps in developing the performance of the business by enhancing the

performance of the employees so that more profit can be earned in the business.
effective leadership skills helps in guiding the employees towards the goals of the
business.
 Communicating skills: This skills is very important for the human resources
officer because for hiring and guiding the employees properly good
communication plays an vital role it helps in developing the confidence of the
employees because if proper communication will not take place in the business
then it can affect the productivity of the business in the market due to which
growth chances of the business will also get affected in the market. effective
communication helps in developing a healthy working environment in the
business.
 management skills: To achieve the goals of the business management skills is
very helps these skills in maintaining a proper management in the business so that
goals of the business can be achieved successfully. Management skills helps in
developing proper working environment in the business so that goals of the
business can be achieved properly in the business. it also helps in reducing the
workload in the business so that goals of the business can be achieved properly in
the business. if the organization will not have proper management in the business
then it can effect the functioning of the business in the market.
 Conflict management: For the smooth functioning of the business managing the
conflicts in the business is very important so that growth chances of the business
can be increased in the market. if conflicts will keep on arising in the business
then it can affect the productivity of the business due to which performance of the
business will also get affected in the market. it is the responsibility of the human
resources management to resolve the conflicts in the business before it affect the
functioning of the business in the market.
 Employees skills evaluation: Human resources officer should know how to
evaluate the skills of the employees so that proper guidance can be provided to the
employees regarding as per the performance so that skills of the employees can be
developed in the market. evaluation of skills should be properly so that
improvement can be done accordingly in the business (Grenha Teixeira, 2017).
 Team building skills: human resources officers should maintain a healthy relation
with their employees so that employees can remain motivated towards the
achievement of the goals can achieve the goals of the business effectively in the
market. building a team helps in building the confidence of the employees which
further reflects in their performance.
 Organizational skills: These skills helps in maintaining the focus towards the
achievement of the goals so that desired goals can be achieved properly. It helps
in managing the time in the business so that effective decision making can take
place in the business. it helps in long term survival of the business in the market
so that growth of the business can take place effectively in the marketplace.

Develop a personal skills audit for yourself and analyse training and development needs
considering the skills, knowledge and behaviours you identified in task (1)
Personal skills audit is a written document which helps in improving the skills of the individual
so that performance of the individual can be enhanced in the market. identifying and analyzing
the skills is very important so that overall growth of the individual can take place. If the
individual will not improve their skills then it can affect the career growth of the individual in the
market.
 Communicating skills: I have to work on my communicating skills more so that my
confidence level can be increased and goals can be achieved properly. Communication
level of the individual helps in developing a positive image of the individual which will
further helps in enhancing the growth chances of the individual. It will take 1-2 months to
enhance my communication skills. I will enhance my skills my reading various journals,
books and newspaper so that effective communication skills can be developed.
Communication helps in maintaining proper working environment in the business by
reducing the chances of the conflicts in the business due to which this skills is very
important so that goals of the business can be achieved properly.
 Organizational skills: I don’t have good organizational skills due to which my growth
chances can get affected working on the organizational skills helps in developing the
career growth because as an HR officer its is important to have organizational skills so
that effective management can take place. I will develop my organizational skills within
1-3 months by the support of my mentors and leaders so that my growth chances can be
increased in the market (Teece, 2019).
 IT skills: I also have to work on my IT skills because in the human resource department
data of the employees are maintained through the helps of system software due to which
having the high knowledge of this skills is very important so that effective growth can
take place in the business .it will take around 1-3 months to enhance by IT skills.
 Problem solving skills: I have good problem solving skills which will helps in
maintaining healthy working environment in the business if proper resolution of the
problem will not be provided to the customers then it can affect the performance of the
company in the market. if problem will keep on arising then goals of the business will not
be achieved effectively.
 Team management skills: I have good team management skills which will help me in
developing an effective team in the organization as an HR team management skills helps
in increasing the profit of the business in the market due to which overall of the business
will also takes place. Managing the team by resolving their issues helps in increasing the
profit of the business in the market.
 Employees skills evaluation: I have to work my evaluation because evaluating the skills
of the employees is very important it helps in enhancing the performance of the
employees in the business. if proper evaluation of the employees will not be done then
organization cannot achieve its goals effectively. It will take around 1-2 months to

enhance my skills I will take helps of my leaders and mentors to enhance my evaluation
skills.
Assess the important benefits to the business of developing you as an HR officer through
the training and development
If proper training and development will be provided to the human resources officer then it
will helps in increasing the profit of the business in the market because performance of the
employees will get increased due to which revenue generating power of the business will also get
enhanced due to which company will get competitive advantage in the market by providing the
best quality of services to the customers in the market which will further helps in developing the
goodwill of the business in the market. human resources managers helps in maintaining a healthy
working environment in the business which will helps in increasing the profit of the business
(Long, 2018). if proper working environment will be created in the business then it will reducing
the chances of conflicts in the business due to which goals of the business will be accomplished
properly. They also helps in improving the employee turnover rate by providing the healthy
working environment to the business in the market because if employees will leave the
organization it can affect the overall productivity of the business in the market due to which
growth chances of the business will also get affected in the market. human resources department
helps in recruiting the best employees in the business which will helps in increasing the profit of
the business because if well skilled employees will be hired in the business then it will helps in
increasing the productivity of the business in the market. human resources department is
basically an backbone of the business it helps in increasing the productivity of the business in the
economy. As tesco is one of the top super market company in UK due to which require more
skilled labour in the business and maintaining the employees is also very important if the
organization will not maintain its employees in the business then organisation can face big loss
which can further affect the goodwill of the business in the market due to which human resource
department of the business has been developed so that performance of the employees can be
maintained by providing proper training to the employees human resources department helps in
motivating the employees by providing them reward for the hard work which they are doing for
the organization which will helps in increasing the productivity of the business in the market. due
to which organization provides various training and development programs to the human
resources department so that effective growth of the business can take place if skills of the
human resource department will not be as per the set standard then it can affect the productivity
of the business. various skills of the human resources is enhanced so that they can guide and lead
the employees effectively in the business . if the organization will not hire the employees
effectively then it can affect the functioning of the business in the market. in the organisation
employees can face various issues while performing there duties which has to be resolved by the
human resource department so that growth of the business can take place effectively theses are
resolved by the human resources department so that goals of the business can be achieved
properly in the business. if issues of the employees will not be resolved then it can affect the
overall functioning of the business in the market.

Conclusion
In the above report it has been concluded human resource managers plays an important
role in the growth of the business they helps in developing the performance of the employees in
the company by providing them proper guidance which will further helps in enhancing their
performance in the market due to which providing the proper training and development to the
Human resource officer is very important so that various skills can developed which will further
help in increasing the efficiency of the company in the marketplace. in this report skills audit has
also been conducted so that various skills can be enhanced and growth chances can be increased
in the market. if the skills of the individuals will not be developed properly then proper team
management cannot take place in the business which can affect the performance of the business
in the market. with the help of skills audit various skills of the individual will get improved
which will helps in accomplishing the targets of the company effectively in market.

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The MINDS method: integrating management and interaction design perspectives for service
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Appendix B
PERSONAL SKILL AUDIT
Information
technology
Very good good adequate Little or no
experience
Microsoft word Very good
knowledge of
excel spread
good
Database use good
Hr software use adequate
Internet usage Very good
Use of email Very good
Powerpoint
knowledge
good
Communication
skills knowledge
Very good good adequate Little or no
experience
Drafting contarct
of employement
good
Taking notes of
disciplinary
Very good
Write reports
knowledge
good
Produce material
to support
presentation
Very good
Skills Delivering a
training session
good
Resolving disputes good
interviweing good
Problem solving
skills
Very good good adequate Little or no
experience
Make good use of
verbal reasoning
skills, able to
handle complex
data and make
selective use of
information
good
Explore more than
one solution in
order to solve a
problem
good
Consider the ideas
of others to help
Very good

solve problems
Supervisory management
experience in your
role?
< 1 month 1-3 months
yes
> 3 months
How many people
have you managed at
any one time?
none 1-5
yes
Above5