HR Management in Travel and Tourism: Carnival Corporation Report

This report examines the human resource management practices within the travel and tourism industry, using Carnival Corporation as a case study. It begins by outlining the different stages of the HR life-cycle, including recruitment and education, and explains their importance for retaining and developing talent. The report then delves into the development of a performance management plan, emphasizing its role in improving employee skills and achieving organizational goals, particularly addressing staff retention and negative employee behavior. Furthermore, it explores specific legislation, such as the Tourism Act, Food Safety Act, and Package Travel & Tour Regulations, and demonstrates their impact on decision-making within the organization. The report concludes by highlighting the practical implications of these laws and regulations on the company's operations, providing a comprehensive overview of HR management in the travel and tourism sector.

INTERNATIONAL TRAVEL &
TOURISM MANAGEMENT
BUSINESS TOOLKIT

TABLE OF CONTENTS
PART B
Introduction
Different stages of HR life-cycle
Development of performance management plan
Specific legislation that provided by organisation in travel and
tourism industry
examples demonstrate employment and contract law impact on
decision-making of organisation
CONCLUSION
REFERENCES

INTRODUCTION
Travel and Tourism management undertakes various activities which are
wide in scope and came under aspects of hospitality industries. Travel
agents, travel guides, transport services, hotel and resort manager etc. are
key aspects of travel and tourism. Tourism management includes multiple
activities that is related with tour destination and planning by generating
marketing efforts that attract more number of tourist towards particular
destination. This report is written from perspective of Carnival cooperation
& PLC that is a British-American cruise operator which is one of the largest
leisure travel organisation. Moreover, the report highlights on different
stages of HR life cycle and its importance for retaining and developing
talent.

Different stages of HR life-cycle
Human resource life cycle is one of the most important concept that is consists of
various stages with employment period of an individual in organisation. In
context of Carnival cooperation human resource department plays an essential
role for organisation that is leading company to gain various benefits such as
retention of workforce within management for longer period. Along with this
different stages of human life cycle consist of various stages that provide HR life
cycle and its essential concept from point of travel and tourism organisations and
industry are mention as follow:

CONTINUE…
 Recruitment- It is the first stage for human asset of a business under
which employees are able to consider their roles and responsibilities in
order to match them with vacant seat in an organisation. It also refers that
there are various abilities and skills required by the candidates for a job
role. From point view of the Carnival cooperation the main job role is of
Head chef. So management is focused towards selecting and interviewing
those individuals which are best for fulfilment of specific job role that is
of Head chef.

CONTINUE…
Education- According to this stages all job roles as well as responsibilities
are delegate to employees as per their skills and capabilities. Moreover, it is
delegated to all individuals according to their educational perspective. In
context of job role about head chef management must gain knowledge about
food and its qualities. For this specific degree in food industry is first
priority of carnival cooperation to recruit right staff and fill of vacant seat
about head chef as it is important for cruise ship to deliver delicious food
that match with prices of ticket of travel.

DEVELOPMENT OF PERFORMANCE
MANAGEMENT PLAN
Performance management plan helps organisation for improving the skills,
capabilities and potential of employees in order to increase the employee
performance. The main motive of performance management plan is to
achieve organisational goals within minimum time period by engagement of
employees. From point view of Carnival cooperation management match
goals of organisation with available resources in organisation. The major
concern of respective hospitality business is to overcome from issue of staff
retention and to deal with negative behaviour of employees. So essential
step for performance management plan are mention as follow:

CONTINUE…
Plan- With this step for performance planning all roles that are related with
head chef are considered by organisation. Cruise ships travel from each
other with main motive of offering luxury and good experience that is used
for satisfying needs of individuals. Therefore, all essential policies related
with staff are included with plan in organisation.
Implement- When all policies, plans, steps are identified by management it
is essential for organisation to implement them in organisation ways. It is
also essential for improving overall performance that is utilised for
marketing and training all essential work as per plans. With this it manage
capabilities for satisfying all individuals in proper manner.

Specific legislation that provided by organisation in
travel and tourism industry
This is important for essential each organisation for understanding various
implications that offers laws in order to execute all operations in effective
manner. This is used for management that complete among regulations. In
context of Carnival cooperation it leads for making regulations for
regulating in highly manner. Some aspects related with specific legislation
are mention as follow:
Tourism act, 2011- There are various act that is situated for promoting all
welfare that is used for making tourist in managing, developing and
regulating all work activities in order to make travel and tourism industry. In
context of Carnival cooperation that is used for efficient ensures which is
provided to make customers with good faith.

CONTINUE…
Food safety act, 1990- The safety laws it is enacted that UK government
that aim for ensuring better quality of food that offers with good quality of
customers. There are implies all regulations to regard quality standard for
maintain by service providers. From perspective of Carnival cooperation it
is used to ensure organisation that maintain better services to customers.
Package Travel & Tour Regulations, 1992- The regulation act is consists of
two different steps that are sold by organisation to its clients. According to
package travel regulation act, 1992 it is a detailed set of information which
is provided by tour operators through offering better holidays which is used
to book and decide travel destination. This also refers that individuals also
feel safe and comfortable at time of travel.

EXAMPLES DEMONSTRATE EMPLOYMENT
AND CONTRACT LAW IMPACT ON
DECISION-MAKING OF ORGANISATION
The burden of different guidelines and enactment has direct effect on the
association as they give different rules that the business must follow with the
goal that they can work in a successful way. Every single demonstration has
their own positive and negative effect on the association as their
ramifications may not be ideal for the workplace of that specific association.
Because of this occasionally association maintains a strategic distance from
to follow such ramifications. It very well may be represented with the
accompanying models:

CONTINUE…
For keeping away from and overseeing such circumstance different laws
identified with business, contract, sanitation and so on are forced. This
guarantee protected and better working environment condition is given to
the representatives. Universe Occasions is a movement and the travel
industry related specialist co-op in which they have adequate number of
workers who must be overseen viably and in this business demonstration
encourages them. This is on the grounds that it gives different guidelines in
regards to compensation, leaves, working conditions and different
advantages gave to the representatives so they can be profited to more
prominent degree.

CONCLUSION
In the last, with the above report it is concluded that there are various stages relates
with human resource life cycle that is implemented to complete all task with specific
job role. This is also important for management to retain skilled employees for longer
period in the company with help of essential stages. Along with this performance
management plan which is related with specific travel and tourism is utilised for
dealing with behaviour of workforce specifically to solve issue between team leader
and waiters. Moreover, specific laws and legislation for dealing with travel and tourism
industry and its impact on decision is covered within report.

REFERENCES
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intelligence for knowledge generation in tourism destinations–A case
study from Sweden. In Tourism and leisure (pp. 161-174). Springer
Gabler, Wiesbaden.
 Hunt, C. A. And et. al., 2015. Can ecotourism deliver real economic,
social, and environmental benefits? A study of the Osa Peninsula, Costa
Rica. Journal of Sustainable Tourism. 23(3). pp.339-357.
 Hur, K., Kim, T. T., Karatepe, O.M. and Lee, G., 2017. An exploration of
the factors influencing social media continuance usage and information
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pp.170-178.