Human Resource Development Report: Marks and Spencer Analysis

This report provides a detailed analysis of Human Resource Development (HRD) practices within Marks and Spencer, a major UK supermarket chain. It begins with an introduction to HRD and its significance in organizational growth, focusing on the importance of employee skills and knowledge. The report then delves into different learning styles, the role of the learning curve, and the transfer of learning within the organization. It examines the training needs of employees at various levels, highlighting the advantages and disadvantages of different training methods such as on-the-job and off-the-job training. A key aspect of the report is the development of a training and development workshop plan. The report also discusses the evaluation process of training programs, including feedback mechanisms, performance tests, and interviews. Finally, the report touches upon government intervention and its impact on HRD within Marks and Spencer, discussing relevant issues and contributions.

HUMAN RESOURCE
DEVELOPMENT

TABLE OF CONTENTS
INTRODUCTION..........................................................................................................................................................1
TASK 1...........................................................................................................................................................................1
TASK 2...........................................................................................................................................................................1
2.1..............................................................................................................................................................................1
2.2..............................................................................................................................................................................2
2.3..............................................................................................................................................................................3
TASK 3...........................................................................................................................................................................4
3.1..............................................................................................................................................................................4
3.2..............................................................................................................................................................................5
3.3..............................................................................................................................................................................6
TASK 4...........................................................................................................................................................................7
4.1..............................................................................................................................................................................7
4.2..............................................................................................................................................................................7
4.3..............................................................................................................................................................................8
CONCLUSION...............................................................................................................................................................9
REFERENCES..............................................................................................................................................................10

INTRODUCTION
Human resource development is a framework in order to help employees for the skills of
organisation and develop their skills and knowledge with other abilities. It is a part of human
resource management and it has direct connection with the development and growth of an
organisation. The functions of the organisation is depend upon the quality of the workforce that
is employed by the organisation. It is essential to make sure the integrated growth of each and
every employee associated with the organisation in order to develop an efficient workforce of the
employees(Cummings and Worley, 2014). Present report is based on the Marks and Spencer
largest supermarket chain in UK. This report covers the different learning styles with the role of
learning curve and the significance of transferring the aspect of learning within the organisation.
Further, it also covers the needs of training for the employees at different levels in the
organisation with its advantages and disadvantages. There is use of proper plan for training and
development workshop for the members of team. Moreover, the report throws light on the needs
of training observed in Marks and Spencer and also extent of intervention of the government in
basic functioning of the organisation. At last, some of the issues and contribution of the
government with respect to the HRD shall be explained.
TASK 1
Covered in PPT
TASK 2
2.1
Training and development gets an significant position in the functioning of the
organisation and also helps in enhancing the performance of the employees so that there is
increase in the overall productivity of the organisation. As there is variation in the level of
employees so that it differs from the quality and type of the training. As the head of the
department is required for the various types of knowledge and skills as against the employees
who are working at the functional level. In case of Marks and Spencer the managerial level of
employees required of the training and development as it helps in the enhancement of the
leadership qualities. In order to ascertain the direction in which the organisation moves there is
requirement to manage the different level of people as it reflect impressive qualities. On the basis
of leadership style and theories, the stated organisation shall design a plan a training programme
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in order to enhance the skills of leadership of the various managers. Further, through the
development of strategic and integrated approach at this level as they can make sure the
fulfilment of the objectives with the help of personal and professional development of the
employees of the stated organisation(Dias, 2016). It is also imperative in order to empower
personnel at this level as to take make effective decision making the critical and strategic
decisions are need to taken by the employees at this level. Special training shall be arranged with
the updated of the current trends of market as the important movements and the strategies in the
stated organisation in the hands of employees.
At functional level, the employees are need to be updated with the specific knowledge
and skills that is related to their job. Through the management of Marks and Spencer, there is
training provided for the additional knowledge as it helps in the enhancement of the performance
of all the employees. A there is possibility of lack of communication and over burden, thus hey
provide session in order to increase the level of motivation to encourage the employees of
organisation.
2.2
The training methods will outcome as a different advantages and disadvantage for the
organisation. As as the training for effective plan of business will help Marks and Spencer in
enhancing the effective strategy as it guide the management for expanding in the global market.
In order to attain all the objectives of the organisation by the training for the building of
leadership skills as it helps in boosting the morale of employees(Hendry, 2012). With the help of
leadership skills, manager will be able to get the maximum productivity of the employees as
there are various on the job and off the job training and development sessions that are designed
by the organisation and there are advantages and disadvantage which are described below:
Methods of Training Advantages Disadvantages
On the job
Job Rotation It helps in building the
knowledge of an individual
about the different job
position. As this will help in
This approach is time taking as
the employees are displaced
after the regular interval. The
employees are provided
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reducing the level of stress due
to the monotonous job.
training about the new post of
the job.
Apprenticeship This training help in the
development of the
professional skills of an
employee and also give
opportunities to learn on the
job(Ghai and Vivian, 2014).
This approach is costly.
Off-the-job
Vestibule training There is concentration on the
training and not mistake of
employee under this method of
training.
It is duplicate and costly
method.
Conferences As there is huge number of
participation which leads to
the proper utilization of the
resources.
There is problem in managing
the large number of trainees.
2.3
It is necessary to build a proper plan with the help of favourable results to be
accomplished within the workplace this can be done through plan the training and development.
Further, Marks and Spencer carried out the operations on a wider basis due to that it is needed
for the business to analyse the key areas where the training required to be given. The present
organisation adopted new methods and techniques due to the basic reason it is essential to deliver
the training so that the employees can easily work with the help of advanced tools. There are
some of the steps will be followed for the workshop of training and development within the
organisation as the stages are as follows:
Identify the employees who need training- In the first stage , where Marks and Spencer required
to identify the employees who need training. It may be possible that some of the members of
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staff may have knowledge with respect to the advanced technology and some people may not. So
that in this case, the business is required to analyse the main employees whose knowledge is not
updated.
Convey the main purpose of training- It is essential and require for Marks and Spencer to
convey the main purpose behind that training is conducted at workplace. At this stage, the
organisation can gain the confidence and trust in between its employees and they will prefer to
take proper part in the sessions(Leigh and Blakely, 2013).
Deciding the mode of training- In this stage, Marks and Spencer has decide to adopt on the job
and off the job training as by this there is increase in the level of knowledge and skills of the
employees also developed.
Conducting training and obtaining feedback- In the last stage, Marks and Spencer can carry out
the training for the employees as per their requirement. They obtain feedback from them and it is
essential to know that training was carried out efficient or not.
TASK 3
3.1
Evaluation is essential for each and every business to improving the performance and
productivity of their employees. An effective evaluation programme can help to the organisation
to achieve there goals and objectives(Jackson, Schuler and Jiang, 2014). Marks and Spencer
requires that they make an effective and proper evaluation process so that employees can attain
their targets for a given period of time. It is also important for human resource department that
they analyse and evaluate after training and development programme of the company. So they
knows their performance and productivity for the future. An appropriate feedback for their
training and development programme by through conducting surveys and questionnaire.
Employees have to fill the information in questionnaire.
So that they can find errors in the training session and remove in near future. An effective
communication between management and employees so that they knows their errors. Another
method for performance evaluation is conduct a test for their employees after the training
session. Company also make a small team for observation performance of the employees. They
can compare past performance record with current performance and evaluate them. If there is
any improvement in the current performance, it means training programme is successful for
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them. For analysing the effectiveness of a training and development session management can
conduct interview session for employees.
The Marks and Spencer also have to find the qualitative as well as quantitative data so
that they measure the performance after the training session. If the training is effectively done
than company can easily attain their targets in a time manner. By this evaluation method Marks
and Spencer can ensure accountability and responsibilities(Fowler, 2013).
3.2
New changes and new trends are played a vital role for the development of an
organisation. New technological development make work easy but it requires an appropriate
training for their employees. To analysing these training programme an effective evaluation
process is required. It is a significant process for implementing and adopting a new change in the
organisation. Evaluation process become necessary for each and every business entity across the
world. So that they compete in today's business environment. For a training session feedback
from the employees played a prominent role in improvement of the performance and
productivity of their employees as well as organisation. Top management who are conducting the
training and development session they can ask question from the employees. They can ask about
the learning outcomes of the training programme(Rondinelli, 2013).
This approach is useful for the long term success of the company. Marks and Spencer can
make a appropriate evaluation strategies from their employees. Apart from that employees can
ask questions and quires from the management so that they can enhance the knowledge about
their training session. Management can conduct a group discussion among the employees.
Human resource department of the company requires that they can arrange a group discussion for
them. So that they can discuss about their learning outcomes, knowledge, skills, and overall
experience of the training programme. Company also make sure that they provide training for
each and every level. With the help of these training programme company attain success and
growth for a long run, and employees can improve their performance and develop skills for the
future.
Therefore it is important for each every business unit they have to evaluate the learning
outcomes of their employees in a training programme. In a evaluation process communication
and proper conversation is also important between employees and the management. So the they
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know the best results for their training programme(Martin, McNally and Kay, 2013). Apart from
that they also find out this training session is helpful for them.
3.3
This method was advantage and accomplishment of the program. This method makes the
equally result as the expected output to find the difficulties and error areas of the program. The
numerous changes in cost and profit part were accessed to make the sure that this program which
we formed will run in future or it will as for long term and the fulfilment of expectation of the
employees or workers are fulfilled or not. During the operation trait employees , manager
delivered their problems and those activities of circumstances that wilful unfavourably in their
utilization process(Hakansson, 2015). The guide book innovator has a prosperous operation
technique which legally evaluated all that unfavourably in their utilization stages and policies
by HR managers. Politically and analytical it is regulated and analytical modification was
implement the all direction to signalising and writing to extend the firm in human resource
development.
The evaluation process to initiate employees performance and experience that they
satisfied with their works or not on the product. As the Marks and Spencer also judge the
performance and the compatibility and evaluate their performance. Mark and Spencer always
manage the the structure and policies with the time praising with the effective work and they
make the platform to rise for the employees effort and the techniques help for the employees
process more products and review to set all the criteria for evaluating the steps and their
performance decide and they provide the promoting activities in a discipline way and if there is
any problems then should be find ways to improve the productivity and satisfactory. As Marks
and Spencer have high expectation with their opportunity as they allowed input the process of
creating and identifying the evaluation. Their employees are sometimes remark as honest and
accurate in assessing their performance. The manager takes as the main role as teach or coach as
similar they judge their performance and help their employees and pinpoint the way to achieve
the goal or to raise the high productivity(Barbier, 2013).
So that each business entity make sure that the implementing a evaluation process in their
organisation. It helps to attain their organisational goals and objective and employees individual
target regarding their job and job performance in a effective manner. It also improve the
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performance and productivity of individual and also can check the effectiveness of a training
session.
TASK 4
4.1
For the development of training and development program for the employees,
government plays a crucial role. They help the UK companies to train their employees so as to
achieve higher position in the market. It has been studied that every organization whether it come
under the private or the public sector needs a regular training session to brush up the skills and
knowledge according to the current need. Moreover, the training programs are been managed by
the regulatory bodies for the staff members so that Marks & Spencer can attain the their position
in the market. Further, for this session to be held out a person who is highly skilled and qualified
is appointed to train the employees in the most efficient manner. This will assist in improving the
performance level of the employees and make sure that they perform the task by enhancing their
capabilities(Conwayd and Barbier, 2013). Moreover, the legal authority is a crucial part of the
country they must utilise their abundant resources for the betterment of the company which may
lead to attain the goals and objective in an efficient manner. Thus, government has taken several
measures like introducing with strict laws and regulations which will ensure that the skills and
knowledge of the employees are developed on the regular basis. Further, the company by
practising the law make sure that they adopt the latest technology and to use it the employees are
been given training so that they can work with it in the efficient way. This will increase the
capability of the staff members and they will adapt the changes occurred in the environment.
Thus, it also assist the organization to enhance the level of job satisfaction and the involvement
of people for the betterment of the company. Hence, the training programs adopted by Marks &
Spencer is highly beneficial for both the employees as well as for company.
4.2
Development has played a crucial role in developing the change in the community. On
the other hand competency refers to the ability of a person to complete the given task efficiently
and according the needs of the organization. Competency movement is been established by UK
which is applied to every person in the company. Thus the competency of the staff member can
be evaluated by determining the enhancement in the performance of the organization. Now days
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companies are taking extra efforts for the development of the skills and knowledge of the
employees(Telfer and Sharpley, 2015). This will help the staff members to take the challenges in
positive manner and assist the company for its smooth functioning in the market. Thus, it
becomes important for showing real importance of staff members within the workplace and how
their efficiency contributes in accomplishment of desired goals and objectives. It has directly
benefited every type of sector whether it may be public or private one.
Further, the development in the competency movement mainly focus on the enhancement
of the skills and knowledge of the staff members which can be adopted by the company to
develop the overall performance of the company. Public organization such as Asda PLC has
been highly benefited by the competency movement which is been develop by UK. With the
help of this movement they ensure the active participation of the workforce in the operations of
the company(Hollifield, Martin and Orrenius, 2014). Moreover, Mark & Spencer being a private
company has also achieved the advantage of competency movement by enhancing the efficiency
level of the staff members. This help in attaining the objectives and targets of the company in an
efficient manner. Further, it has become possible to identify the loopholes where organizations
are not operating properly in terms of skills and knowledge of the staff members.
4.3
The training programs developed by the UK government has highly helped Marks &
Spencer to enhance the skills and knowledge of human resources. Further, various laws and
regulations are been formulated by the legal authorities which must be practised by the company
to organize a training and development program to increase the capability of the employees.
Moreover, the staff members are been given with different task to perform which requires
adequate knowledge to fulfil it in an efficient manner. Thus, training is one of the crucial period
in the work time of the individual. The main motive behind introducing training programs in the
organization is to make the people learn about how to work in the company and what are the
responsibilities they should fulfil(Reid, 2013). It is very well known that there is a certain
procedure of carrying out the work and different organisation have totally different formulation
of working. Thus, it becomes important to learn the things related to the work which need to be
performed in the organization. Further, this will help to groom the skills and knowledge of the
employee and make them efficient enough to work properly. Taking into consideration about the
training process, UK government has taken several measures to promote training or
8

contemporary in various industries. Government of UK has also developed various qualitative
programs so that development at higher pace of learning curve is possible and this has become
core reason behind success of companies in the market where operations are being carried out.
Thus, Marks & Spencer organizes training program for its staff members on regular basis and
due to this reason its employees are quite efficient in carrying out overall operations. In short, all
the laws introduced for delivering training within the workplace are quite effective and has
allowed businesses in gaining competitive edge. This has also made the employees so efficient
that they are ready to face any type of challenge occurred in the environment.
CONCLUSION
From the above study it is concluded that human resource development plays nan
important role in the organisation, further, Marks and Spencer hired a large number of employees
and the expectation of the employees are differ from each other. The organisation focuses on the
development of the employees and various type of training is provided to them as per the
requirement of them. On the job and off the job methods of training are undertaken in order to
deliver effective training with the learning styles. Therefore, with the help of this it is easy to
carry out the areas which are required development and improvement within an organisation.
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