This report delves into the contemporary issues and emerging trends within Human Resource Management (HRM) in the hotel industry, using the Dorchester Hotel as a focal point. It examines challenges such as communication breakdowns, ineffective job descriptions, and complexities in employment agreements and policies. The report also highlights emerging trends including the implementation of automated response systems and the adoption of flexible work arrangements. The report provides a detailed job description and person specification for a Front Desk Supervisor position. It further explores approaches to performance management and people development, and includes development of training material for new HR managers on effective HR policy and practice, with specific focus on the hotel industry. The report concludes with insights into how HRM practices can be enhanced to improve employee satisfaction, retention, and overall organizational success within the dynamic hospitality sector.