MOD003486 - HRM Strategies for Employee Engagement at Barclays

This report explores human resource management (HRM) strategies for enhancing employee involvement and engagement within Barclays, a multinational universal bank. It outlines the development of strategies and techniques to improve employee participation, underlining relevant theories such as William Kahn's theory and Maslow's hierarchy of needs, while also analyzing their advantages and disadvantages. The report proposes communication approaches to amplify employee voice, highlighting the benefits for both employers and employees, and referencing theories and best practices in upward problem-solving and representative methods. Furthermore, it addresses training and development considerations necessary to enhance managers' and employees' understanding of their roles and responsibilities, quoting relevant theories and best practices. The analysis emphasizes the importance of communication, feedback, and aligning employee values with the company's mission. Ultimately, the report provides recommendations for Barclays to optimize its HRM practices, foster a more engaged workforce, and achieve its business objectives.

Human resource
management

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................4
Outline the development of strategies and the use of techniques that can be used to enhance
employee involvement and engagement. Underline the theories and analysis of these
recommendations, including advantages and disadvantages of the strategies selected.........4
Propose the communication approach that will assist greater “Employee Voice”. Outline the
benefits for both employers and employees, theories, and best practices in the area of upward
problem solving and representative methods (employee voice)............................................6
Outline any training and development considerations in your business proposal to enhance
both managers and employees’ understanding, roles and responsibilities, quoting relevant
theories and best practices......................................................................................................8
RECOMMENDATIONS...............................................................................................................10
CONCLUSION .............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
The human resource management is an approach that describes effective and efficient
working and operating of human resources of an organisation or a company (Chadwick and
Flinchbaugh, 2021). It defines their complete working and operating with the main aim to have
better profits for organisation, ensuring maximum employee's potential and performance. The
HRM process consists of all activities like recruiting, training new employees, compensating
them, and developing and utilising all their skills. In this report example of Barclay's company
is taken into consideration, which is a multinational universal bank and its headquarters are
in London, England. The Bank operates in two different divisions which are Barclays
international and Barclays UK. The bank was founded in the year 1896 on 20th of July. This
report covers key dimensions and aspects of human resource management which are helpful in
development of a company. This project also concludes the role played by HRM in a business to
support training and development in a company.

MAIN BODY
Outline the development of strategies and the use of techniques that can be used to enhance
employee involvement and engagement. Underline the theories and analysis of these
recommendations, including advantages and disadvantages of the strategies selected
All those different activities that involve people's participation in an organisation are
considered under human resource management, keeping all goals and objectives of organisation
in mind with bigger profits. HRM also include the functions of planning, organising, staffing,
directing, controlling of all people within a company. It is important for every organisation to
have good and competent head for its proper and effective operating. Employee involvement can
be described as participation of different staff members to assist organisation to fulfil mission of
company and meeting objectives through application of own ideas, efforts and expertise for
purpose of solving problem and also for making decision of company. Employee involvement
contribute to productivity of employees for both skills and lower skilled employees. It also
improve decision making process capability of organisation and improve attitude of organisation
towards work (Cregan, et. al. 2021). Employee engagement can be described as human resource
concept that consist level of dedication, enthusiasm of a worker for their job role. Engaged
employees are concerned about their work, performance of company and also making efforts in
order to make difference. It is important for purpose of improving productivity of employees, for
improving customer satisfaction, retain best people of company and provide success to company.
The main priority of a business should be to facilitate maximum participation and involvement of
employees in order to achieve key business targets.
There are different types of strategies adopted by human resource managers for purpose
of improving employee involvement and employee engagement. These strategies in context of
Barclays are mentioned below:
Communicate deliberately and invest in well being: It is important for human resource
managers to communicate with their employees. This communication is not limited to employees
and managers but also among staff members as lack of communication with co-workers lead
employee isolated and also disconnect them with colleagues. Communication is important in
Barclays in order to implement changes in company and also for informed decision making.
There are different types of tools and techniques can be used y human resource managers to

communicate effectively. They can use modern tools like What's app, google hangout, email and
other things. It is also important for employees to invest amount for well being of employees as it
will increase satisfaction among employees and motivate them to contribute for success and
growth of company.
Model core values and emphasis on mission: Goals and objectives will make an
employees more engaged for purpose of inspiring them. Core values as well as mission statement
of a person works as foundation for culture of company that is important for large role of
engagement of employees (Hameed, et. al. 2020). For implementing this strategy in organisation
of Barclays, it is important for creating list of core values of company and provide training to
employees according to these values. It will assist employees to understand core values and
allow them to contribute for these values of business.
Prioritise feedback: It is also important for managers to understand feedback of
employees as it will directly impact over performance of employees. Employees crave for
feedback that is creating influence over level of engagement of employees. It is essential for
managers of Barclays to provide priority to feedback of employees that is essential for them to
solve problem of employees and it will also improve satisfaction of employees.
There are different types of theories also adopted by Human resource managers for
purpose of improving employee engagement and involvement. Some of these theories in context
of Barclays are mentioned below:
William Kahn's theory: it is one of theory introduced by William Kahn in the year 1990. It is
focusing on explaining connect of employee engagement. Aim of this theory is on situation
which allow employees to have full selves at workplace. It is a theory which in Barclays
focusing on different factors that allow employees to connect with mission, culture of company
along with different role of task like availability, meaningfulness and safety. Meaningfulness is a
concept that focus on purpose behind a work (Harney and Alkhalaf, 2021). Safety is a feel that
employee feel in working environment without fear of judgement and consequences of
teammates. Availability is for capacity of employee for perform a specific role for mentally and
physically.
Advantage: It is one of theory which promote understanding of needs of workers in Barclays
and focusing on improve engagement of employees. It is not a short term tactics instead, it is
a long term tactics to provide support to employees.

Disadvantage: It is also creating disadvantage for Barclays as it does not focusing on gaining
short term gain for company. It is also a time consuming process and cannot fulfil all needs
of employees.
Maslow hierarchy of needs: It is a theory which was introduced by Abram Maslow which
prioritise human needs. It is essential for Barclays to satisfied these needs of employees in order
to improve their motivation and make them more involved in company. It consist five needs
including basic needs, safety needs, love and belongings needs, esteem and self actualisation
needs. The application of this theory helps a company to deliver best practices in the organisation
for overall development of the business entity.
Advantage: Implementation of this theory provide various advantage to Barclays which is easy
to understand and also considering human nature (Ikhide, et. al. 2022). It is a theory that can be
applied to any field.
Disadvantage: It is not relevant for organisation of Barclays as all individual does not think in
same manner. There is also cultural different in an organisation and it is difficult for measure
whether the employee is satisfied or not.
Propose the communication approach that will assist greater “Employee Voice”. Outline the
benefits for both employers and employees, theories, and best practices in the area of
upward problem solving and representative methods (employee voice)
The communication is considered as key and main approach which is helpful in
increasing overall coordination in the organisation. It is essential for a company to focus on
development of communication with precise tools and techniques to gain competency edge. All
major companies in the international and national marketplace focus on development of
communication to increase revenue and profitability. The top level management and board of
directors of a business should focus on listening to employee voice for understanding employee
needs. The importance of understanding employee needs is helpful in increasing overall potential
of the company and also helps in increasing overall development. Employee should also raise
their voice in favour of employees to top level management and board of directors in order to
give them equal opportunities (Than, et. al. 2021). The job satisfaction of employees matter the
most for the human resource management of a business. In the corporate world, it is key role of a
business to focus on implementation of key theories and approaches which are helpful in
problem solving. An organisation like Barclays should focus on development of a problem

solving approach which is majorly essential for developing key advantage based on problem
solving approach for the employees. In the recent times, many successful companies use
different theories and models which play a major role in increasing overall development and
potential approach for the company. The theories and models of communication and their
benefits for both employer and employees are mentioned below:
 Linear models- The linear model is a major model of communication which was
developed in the year 1948. This communication model describes communication as a
linear process which is helpful for employee as as well as employer. In the application of
this model, an employer sends or transmits a message to a receiver or listener and sender
is source of the message (Lei, et. al. 2021). All the companies in global marketplace
implement linear model of communication to facilitate exchange of information. In this
model, various sounds, behaviours and words can be used as the key point of interaction.
The noise is considered as key approach which can negatively impact on different
functions and operations of the company.
 Interactional models- The interactional models are helpful in development of dynamic
view of communication in order to develop feedback flow between employer and
employee. The feedback is considered as key response that is receiver gives to a sender.
This model is widely used be many companies in order to perform and develop best
practices of communication. It is major role of a company to focus on interactional model
for development of a major approach in the field of communication.
 Transactional model- Transactional model of communication is most important in
development of dynamic communication. The main motive of this model is the move
from referring to people as senders and receivers to referring to people as communicators.
The transaction model is widely used at Barclays in order to develop effectiveness in key
operations and roles.
Upward problem solving
The upward problem solving approach is considered as hierarchy based problem solving
technique. In this approach, bottom to upward approach is selected by a business in order to
make all major decisions of the company. The Barclays company use this approach in resolving
various conflicts with better approach. All major companies in the international marketplace
focus on development of upward problem solving based approach which is helpful in organising

task based culture. The upward problem solving should be considered by a company in order to
make quick decisions and accurate decision making. Main role of a business should be on
development of an effective approach which is supportive in achievement of key goals and
objectives (Paulet, Holland and Morgan, 2021). The upward problem solving is related to
formulating main strategy in development of key approach towards the goals and objectives. In
the recent times, many international companies focus on achievement of targets with the support
of problem solving and listening to voice of the employees.
Outline any training and development considerations in your business proposal to enhance both
managers and employees’ understanding, roles and responsibilities, quoting relevant
theories and best practices
It is very much essential for Barclays company to focus on training and development
needs of employees in order to to increase their potential. This is one of the major role of human
resource management of Barclays to provide training and development with professionalism.
The main considerations which are to be considered by human resource management in in order
to understand roles and responsibilities of employees are mentioned below:
 Current performance of employees- The current performance of employees is essential
to be analysed in order to develop and identify training and development needs. It will
help the organisation to focus on present needs of employees in order to provide job
satisfaction to employees. All major companies in the international and national
marketplace focus on evaluating key performance of employees to gain competitive
advantage. The performance management theory can be used in this approach and also
the application of systems theory can be considered to develop socialistic approach.
 Goals and objectives of the organisation- The goals and objectives of a company
should be assessed by the management and provide training and development to
employees accordingly. It is also the ethical responsibility of HRM to focus on different
goals and objectives of company to lead the competition. It is necessary role of a HR
manager to focus on targets of the company and to achieve them with the help of strategic
framework (Podgorodnichenko, Edgar, and McAndrew, 2020).. In the recent times, it is
important for the management of a business to provide training in order to make
employees more competent.

 Employee needs and wants- Barclays company should focus on determining needs and
wants of all employees. Then, the next role of company is to provide training solutions
according to current demand of employees. This approach will help the company to
develop a focused planning framework related to training and development. In this
approach Maslow's hierarchy of needs theory can be taken into consideration for better
performing business operations. Needs and wants of employees should be fulfilled by
company in order to perform key operations in a systematic manner.

RECOMMENDATIONS
In the functioning of a business at the marketplace, it is essential to follow certain
recommendations which are important for overall development of the company. The
recommendations and their following in a precise manner will help Barclays to focus on key
parameters of a business (Sardi, et. al. 2020). Main recommendations for Barclays in order to
develop focused approach at the marketplace is mentioned below:
 Strategic management- The strategic management is a key approach which can be used
by Barclays to lead the marketplace. It will be helpful in development of a planning
framework which is suitable for business growth. The strategic management and its
approach will also be helpful in eliminating risk associated with the operations. The
strategic management play a key role in development of effective opportunities at the
marketplace. Strategic management of a company is mainly responsible for increasing
overall potential of company by development of effective strategies.
 Professionalism- All major functions of a business should be developed and performed
with professionalism to focus on growth and expansion of a business. Barclays should
teach employees with the help of training and development to develop professionalism in
different operations (Zhou, et. al. 2021). The help of professionalism in company's
operations helps it to develop key strategies based framework to approach key focus on
employee management and involvement.
 Human relationship theory- The Barclays should focus on implementation of human
relationship theory which is important for human relationship development. In other
words the application of this theory is helpful in increasing harmony between different
employees. In the recent times, it is key role of a business to focus on development of
human relationship theory to increase healthy relationship between employees. The key
focus of human relationship theory helps a company to deliver best practices in
management of employees. This is one of the major roles and responsibilities of
management of Barclays is to focus on development of ethical approach and
transparency.

CONCLUSION
From the above stated report it can be concluded that human resource management is
considered as backbone of an organisation which is helpful in increasing overall potential of a
company. This project concludes that in the recent times, many different companies in the
international and national marketplace focus on development of strategic HRM in order to lead
the marketplace. This report concludes the importance of training and development in an
organisation, which helps in increasing overall business strength. This project concludes the role
played by strategic management and top level management to focus on key objectives and goals
of a company. This report also concludes, key role of a business in development of strategic
choices for desired success at the marketplace.

REFERENCES
Books and Journals
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performance workplaces. Human Resource Management Journal, 31(1), pp.202-224.
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Asia Pacific Journal of Human Resources, 59(2), pp.159-183.
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