Human Resource Management in Britannia Hotels: A Comprehensive Report

Desklib provides past papers and solved assignments for students. This report analyzes HRM practices at Britannia Hotels.

Human Resource Management
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Human Resource Management
Table of Contents
Introduction:...............................................................................................................................3
Task: 1: Understand Human Resource Management.................................................................4
P 1.1: Importance of HRM and Role of HRM in the chosen Organization:..........................4
Importance of HRM:..........................................................................................................4
Importance of HRM in the Service sector:........................................................................4
Role and Purpose of HRM in Britannia Hotels:.................................................................4
1.2 Demand and Supply in the Hospitality Sector and HR Plan:...........................................5
Demand and Supply in Hospitality:...................................................................................5
HR Plan on Demand and Supply:......................................................................................6
Task: 2: Assessment of Current State of Employment Relation................................................7
P 2.1: Changes in the Employment relation in UK and Role of EU......................................7
Employment Relation in the UK:.......................................................................................7
Changes in the Trade Union and the Role of EU:..............................................................7
P 2.2: Effects of Employment Law In Britannia Hotels:.......................................................8
M1: Effective approaches to study UK employment laws:...................................................8
Task: 3: Understand the Recruitment and Selection process:....................................................9
P 3.1: Job Description and Person Specification...................................................................9
Job Description:.................................................................................................................9
Person Specification:..........................................................................................................9
D1 Critical Evaluation and Improvement Proposed:.............................................................9
P 3.2: Compare Selection Process........................................................................................10
M2: Range of Sources of Information and comparison:......................................................11
D2 Investigations were planned and organized:..................................................................11
Task 4: Understanding Training and Development in Service Industries Businesses.............12
P 4.1: Contribution of training and Development in selected service industry business.....12
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Human Resource Management
D2: Training and development Activities:......................................................................13
D3: Assessment of training and Developments:..............................................................13
Conclusion:..............................................................................................................................14
Reference:................................................................................................................................15
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Human Resource Management
Introduction:
Human Resource management is one of the important aspects of any company which is
operating the business in the market. HRM can be defined as the strategic approach to the
effective management of the employees in an organization. By managing the employees they
can help the business to gain competitive advantage. It has been designed to maximize
employer performance through the help of employee productivity. In this project, it will be
discussing the process of human resource management in the context of the hotel industry as
the Trainee Human Resource Manager. The report will cover the aspects of the Hotel
Britannia as the hospitality sector. Besides that, there will be a discussion on the Employee
relation in the service sector and the various laws that can affect the management of the
human resource. This project will cover the selection process of the different services
industry business and the contribution of the training and development in the selected service
industry business.
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Human Resource Management
Task: 1: Understand Human Resource Management
P 1.1: Importance of HRM and Role of HRM in the chosen Organization:
Importance of HRM:
Human Resource Management is a modern approach of managing the people in the
organization that focus on the acquisition, development and the utilization of the human
resources (Cascio, 2015). HRM is one of the most important functions of the Organization.
The importance of HRM has been mentioned below:
 HRM is important for the organization as they are in charge of the overall recruitment
and training in the organization.
 In every organization it is observed that Human Resource owns the culture, however
as in all other employee relation matters. The work of the human resource is to
maintain and monitor the company culture
Importance of HRM in the Service sector:
It has been observed that the HRM is one of the important departments in the service
Industry. Proper HRM can make a difference in the business of the organization (Noe et al.
2017). Human resource management is important in several areas in the service sectors,
which have been mentioned below:
a) Recruitment: One of the important aspects of HRM is the Recruitment of new
employees in the service sector. The employee, which has been hired, can provide the
quality services then the organization in the service industry will grow faster.
b) Retention: one of the importance of HRM is the retention of the employees. it can be
observed that in the recent times the turnover of the employees are one of the biggest
issues in the service sector and the HRM is the only function in the organization to
handle the situation by providing better pay and to monitor the goodwill of the
employees.
Role and Purpose of HRM in Britannia Hotels:
The roles of the HRM in Britannia Hotels are vital for the company. There are a few roles of
the HRM in the company, which has been discussed below:
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Human Resource Management
Role in Recruiting Employee: Skill Gaps and the shortage of the worker are one of the main
issues that every organization faces in regular interval of time. However, it has been observed
that the highly skilled recruiters can help to recognize the quality of the housekeepers or in
the wait staff. The HRM also have to check the backgrounds of the employees (Berman et al.
2019).
Role in Retaining the Employees: In Britannia Hotels, the HRM also required to retain the
talented employee. As it is expected that the Hotel Industry will grow by 17 percent and the
requirement of the talented employees will be high. The HRM must have to stop the
employees to leave the company by implementing various strategies.
The Purpose of the HRM in Britannia Hotels: The purposes of the HRM department in the
Britannia hotels are to manage the needs of the company employees that can be from Legal
matters to financial matters. Few Purposes of the Human Resources are:
 Staffing Needs: HRM will recruit talented employees from the market for Britannia
Hotels (Brewster et al. 2016).
 Compensation: Fair payment is a huge concern for all the employees working in the
Hotel. By researching the compensation trends the HRM will change the organization
pay structure for the employees.
 Performance Appraisal: HRM will create the entire performance appraisal process
for the employees working in Britannia Hotels. To promote, retain the deserving
employees in the company.
1.2 Demand and Supply in the Hospitality Sector and HR Plan:
Demand and Supply in Hospitality:
The demand and supply are the economic forces of the free market, which controls what the
suppliers are willing to produce and what consumers are willing and able to purchase. In the
hospitality sector, it is the same. It is required for the Human Resource to forecast demand
and supply. In which the HRM projects the organization's future needs (Demands) and how it
will meet those needs (Supply) under a given assumption about the organizational policies
and the environment conditions (Albrecht et al. 2015)
.
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Human Resource Management
HR Plan on Demand and Supply:
Demand Supply Objective Responsible to
Implement
Time required
The
requirement
of 10
employees in
Britannia
Hotels
The market has
the availability
of talented
employees
To Recruit talented
employees in the
company for the
smooth
functioning of the
business
HRM department
will be responsible
10 days
Decrease the
rate of hotel
rooms
The supply is
low as the
customers are
not coming to
the hotels
To increase the
rate of customers
in the Hotel in
offseason
Operations 2 days
The demand
for various
services in the
hotel like
WIFI
There are
minimum
services which
have been
provided to the
customers
To increase
customer
satisfaction
Operations 10 Days
It is required for the company to increase fulfill the demand of the employees required as the
supply is good in the market the HRM needs to fill the gap in the Britannia Hotels. The
demand of the Labour is high and the supply is less then the company will struggle to fill the
gaps (McBride, Hebson and Holgate, 2015). Moreover, it is has been seen that there is a
demand in the various services to increase, and the supply is minimum. It is required for the
Operational department to increase customer satisfaction.
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Human Resource Management
Task: 2: Assessment of Current State of Employment Relation
P 2.1: Changes in the Employment relation in UK and Role of EU
Employment Relation in the UK:
The employment relations can be defined as the understanding and cooperation between the
employees of the organization, which will help them to work in particular coordination,'s
with each other by avoiding the conflicts and the confusion in the work. It has been seen that
there are many changes in the employment relationship in the last few years. Due to the
globalization, the employment relationship has been affected all over the world. in the last
three decades, the employment relations in Britain has undergone various reforms. At the
first, the employment relationship was not important for the organizations but now there has
been a change like collective bargaining and the decline in the trade union recognition
(Helfen, Schüßler and Sydow, 2018). It has been seen that due to this the strike activities also
went down and there is an increase in the intervention of the law. Moreover, it has been
observed that the there are many reforms has been made in the organizations of the work
which is related to the restructuring of the labor market and various new management
practices has been adopted by the employers.
Changes in the Trade Union and the Role of EU:
In 1979, it has been seen that the trade unions are at the peak. However, after the emergence
of the conservative Governments, It has been seen that there was a decline in the Union
membership. There has been a significant change in the trade union as now they're not
making any influence in the dealings with the management it is not worth anything. It can be
observed that there was an impact of the Employment Relations Act 1999 on the trade
unions. There has been an extensive concurrence done between the two with employers
recruiting managers with a capability to deal with unions, which show no aggression in the
direction of unions, and unions tolerate the legal law interference by the government. It has
been seen that there are many European Union directives, which regulates the relationship
between the employers and the employees, and these apply across all the member states of
the EU (Kochan and Riordan, 2016). However, it has been seen that each country has
implemented the directives into its own legislation. Moreover, the relationship between the
workers and the employers can be very different in other European Economic Area (EEA)
countries (Nikolaou and Oostrom, 2017).
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Human Resource Management
P 2.2: Effects of Employment Law In Britannia Hotels:
The employment law can have an impact on the Human Resource Management of the
Britannia Hotel in many ways. The employment law has been made to safeguard the staff for
the employer (Sarker, 2017). The employment law assists the company in many ways to
provide better benefits in their growth and achieving the objectives of the company. There are
some of the employment laws, which can have an impact on the HRM of the Britannia Hotel.
Minimum Wage Act 1948: Changes in the minimum wage act can have a great impact on
the HRM as they need to change the whole pay structure of the company and it can also
affect the prices of the products. it has been seen that many of the companies can become
loss-making companies if there will be a change in the minimum wage act(Stanujkic,
Djordjevic and Karabasevic, 2015).
Equality Acts 2010: In this act, the Britannia Hotel cannot discriminate the employees based
on gender, race, or age to any of the employees. Therefore, the company has to maintain
awareness towards all the employees and the partners of the company. If the rules were not
followed it can impact the company and their performance.
M1: Effective approaches to study UK employment laws:
In this, section all the information has been collected from the various websites operated by
the government of the UK. All the law has been made to safeguard the employees in the
organization. It has been seen that it can affect the HRM and its functions, as they need to
monitor all these things and if there will be a change in the laws the company can be affected.
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Task: 3: Understand the Recruitment and Selection process:
P 3.1: Job Description and Person Specification
The job description can be defined as the description of the role, which includes the
responsibilities, objectives and the requirements for the job(Alamgir, 2018). A person
specification can be termed as the profile of the ideal new person, which includes all the
skills and experience and personality type (Julià et al. 2017).
Job Description:
Britannia hotels are looking for an HR Manager who is a passionate and enthusiastic person
and can able to work in the team. Moreover, the person must have the ability to handle all the
Staff related procedure and make various strategies according to the business requirements.
Responsibilities and Requirements:
The HR Managers responsibilities will include the recruitment of employees, and to provide
the proper training, managing the employees and their data, retaining the employees in the
organization. Moreover, it is required for the HR Manager to have full knowledge of labor
Legislation and experience in hiring new employees in the organization.
Person Specification:
The Skills, which are required for the post of HR Manager, are as follows. The person must
have communication skills, as HR Manager needs to communicate with other departments for
the information. HR Manager must have the decision-making skills that are required to make
various decisions for the company. HR Manager must have the Training and development
skills, which is required to provide the training to the new employees (Bjarnegård and Kenny,
2015). Moreover, it is required for the HR Manager to have proper budgeting skills, which
will help them to allocate money. For the Post of HR Manager, the person must have 3 years
of experience in the HR department. Moreover, it is required for the person to have
experience in traveling and handling the clients.
D1 Critical Evaluation and Improvement Proposed:
According to it can be understood that the job description will help the company to provide a
clear image of the requirements for the post and the needs. Moreover, there are some of the
improvements which can be done by the company to improve the job description is to use
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Human Resource Management
technologies like posting these advertisements on the social media and interlink description
so that all the information will be delivered to the person.
P 3.2: Compare Selection Process
Selection is a process of choosing the most suitable candidate who has desired qualification
and capabilities for the post that is vacant in the company. For the comparison of the
selection, process there will be two companies, which has been, selected one is Britannia
Hotels and British Airways. Their comparison has been mentioned below:
Britannia Hotels British Airways
The candidates know about the selection
process by checking various job sites and
the main websites of the company
The candidates can know about the selection
by their main websites
Applying for the post will be done online Applying will be done online after creating a
profile of the candidates with all the
information required
Most of the job application will be done
online
Submission of the application will be done
online with necessary documents
After Submission of the forms, all the
information will be churn and get a call
for the Online Judgemental test
All the required forms will be submitted and
the desired candidates will have to perform a
psychometric test
After getting selected form the test the
candidates gets a call for the role play
exercise
After the completion of the online test, they
will get a call for the offline assessment test.
After this, the candidates will have to go
through some of the medical tests
After the test, the candidates will go through
medical checkups and go to the training for 6
weeks
After clearing the medical test they will get
the offer letter and go to the training and
post job
After completing the training the company
will provide the offer letter for the post
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M2: Range of Sources of Information and comparison:
According to selection is a process which all the organization use to do to fill the vacant
places which have been created in the organization. It can be understood by the above
comparison that the Britannia Hotels and British Airways both have a different process of
selecting the desired candidates in their companies. It can be seen that both of the companies
use online websites to post their Job advertisements. However, it can be seen that to apply in
the British Airways the candidates has to provide all the details with documents. However, in
the Britannia Hotels, the candidate does not have to provide his documents online the
candidates just have to provide general information.
D2 Investigations were planned and organized:
It has been seen that all the information, which has been provided in the section, has been
taken from the analysis of the various job description and their websites. It can be understood
that the information by Britannia Hotels has been published to various job sites. However,
British Airways does not provide any of the information on third-party websites. Moreover,
by the comparison of the companies provide a broad prospectus of the selection process of
the companies.
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