Human Resource Management Case Study: Learning 2.0 Adoption at ECT

This case study explores the implementation of Learning 2.0 at East Coast Tech Inc. (ECT) within the context of Human Resource Management. It addresses the importance of stakeholder support, key factors enabling the implementation of Learning 2.0, the necessary leadership and resources available at ECT, and the development of a business case for the project. The analysis covers aspects such as researching Learning 2.0, assessing its viability, seeking management approval, conducting pilot testing, and training employees. Key factors for successful implementation include stakeholder willingness, sufficient funding, availability of web 2.0 experts, and business process re-engineering. The study also highlights ECT's existing leadership, resources, and cultural alignment with social media as advantages, while addressing employee resistance as a challenge stemming from ignorance. The business case development involves problem identification, alternative solution analysis, justification of Learning 2.0, cost-benefit analysis, and competitive trend analysis. Desklib provides a platform to access this and similar solved assignments.

Running Head: ECT 1
Introduction to Human Resource Management: A case study of East Coast Tech Inc. (ECT)
By
University Affiliation
Date

ECT 2
Question 1
Stake holder support is very essential in the success of any project. To ensure the
successful adoption of learning 2.0 at ECT, the following approach can be used; researching
thoroughly about learning 2.0 in order to learn how it works. Assessing the viability of learning
2.0 in ECT based on the research results (Charles Jr, Schmidheiny, & Watts, 2017). Preparing a
report and presenting it to the top management in order to seek their approval. Conducting a pilot
testing of the idea among the managers in order to have physical evidence about its suitability.
Training the employees about learning 2.0 and requiring that the operational managers’ issue
work instructions to employees using learning 2.0 so that employees can easily embrace it.
Question 2
The key factors that would enable ECT to implement its learning approach include the
following; willingness among all the involved stakeholders in who in this case are the
subordinates, operational and tactical level managers, the strategic level managers, and the
service providers (Carnall, 2018). The second factor is the availability of sufficient funds to
acquire the technology, implement it in the organization, train the users, and maintain it over
time. The third factor is the availability of web 2.0 expert who will be offering support to users
anytime they are faced with learning 2.0 usage challenge. The fourth factor is business process
re-engineering which will facilitate the adoption of more flat organizational structure that will
enhance high collaboration in learning 2.0 (Doppelt, 2017).
Question 3
ECT has the necessary leadership needed to support the adoption of learning 2.0 since
Jan O’Brien is an innovative leader who follows industry trends. Also, the president and the

ECT 3
board of ECT are supportive and willing to invest in the idea (Carnall, 2018). ECT has the
necessary resources since it is a global company thus it has sufficient finances. Secondly, ECT is
a telecommunication company thus learning 2.0 is very closely related to its line of business,
therefore, it can use its existing resources to support the idea. ECT’s employees are so much
affiliated to social media, therefore, their culture of sharing information is suitable for the
adoption of learning 2.0. Their resistance towards learning 2.0 adoption is out of ignorance.
Question 4
The business case for this project would involve a series of steps which according to
Charles Jr et al., (2017) are; Identification of the existing problem in order to create the need for
the project. Secondly, identification and analysis of other alternative solutions. Thirdly, selecting
of the most appropriate solution which in the case is learning 2.0. This will also involve
justification of the choice on the basis of its advantages over the other alternative solutions.
Fourth, presenting a cost-benefit analysis in order to prove that the benefits of learning 2.0
surpasses the cost that will be incurred to implement it. Fifth, analysis of industry trends to show
what competitors are doing and the technologies they are using, and how learning 2.0 would help
ECT gain a competitive edge.

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References
Carnall, C. (2018). Managing change (pp.34-56). London, England: Routledge.
Charles Jr, O. H., Schmidheiny, S., & Watts, P. (2017). Walking the talk: The business case for
sustainable development (pp.22-55). London, England: Routledge.
Doppelt, B. (2017). Leading change toward sustainability: A change-management guide for
business, government and civil society (pp.40-63). London, England: Routledge.