CQU HRMT20024: Analyzing HRM Challenges in Healthcare Report

This report analyzes the challenges facing human resource management (HRM) within the healthcare sector, drawing on several academic articles. The report explores issues such as work design, the impact of globalization and multicultural workforces, and the importance of strategic HRM. It examines the role of industrial relations, human resource planning, and the significance of employee motivation and engagement, particularly in service-oriented healthcare settings. The analysis covers topics like job analysis, competency profiling, and the evolving nature of jobs in a global environment. The report highlights the need for effective human resource planning and management to improve service delivery and patient satisfaction. The report emphasizes the importance of aligning HRM strategies with organizational objectives and adapting to the changing dynamics of the healthcare landscape. It also discusses the challenges of designing work to meet the needs of both employers and employees in a global environment. Finally, the report provides insights into effective strategies for managing employees, particularly in home care settings, and discusses the importance of considering employee attitudes and feelings in human resource planning.

Running head: MANAGING HUMAN RESOURCES
Managing human resources
Name of the student
Name of the university
Author note

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Cooke, F. L., & Bartram, T. (2015). Guest editors’ introduction: human resource
management in health care and elderly care: current challenges and toward a research
agenda. Human Resource Management, 54(5), 711-735.
Challenges in work designs are one of the major issues in the current global environment.
This is due to the reason workforces are more diversified in the current time and employees are
having different expectations and requirements from their workplace. Thus, it is challenging to
for the human resource managers to initiate the uniform work designs. Moreover, it is also
important to have the proper understanding about these challenges and their root causes. Cooke
and Bartram (2015) states about the current challenges of work design in this article. It is
identified that this article is based on the secondary research evidences due to the fact that the
conclusion is based on the existing researches about the role and importance of the human
resource management in the health care sector.
This article concluded that health care sector is becoming more extensive in the recent
time with the accumulation of the internal as well as external stakeholders. In addition, health
care sector is also covering larger avenues than what it was a few years ago. Thus, with covering
the larger areas and aspects, the diversity among the stakeholders is also getting increased. It is
identified in this article that multi stakeholder approach is important for the effective human
resource management due to the reason that involvement of different stakeholder groups is
getting increased in the health care sector. Moreover, it is also identified that cross country
considerations are important in studying the competitiveness of the healthcare. This is due to the
reason that with the effect of globalization on the healthcare sector, multi cultural approach is
getting more evident. Hence, the strategic intent of the human resource management strategy of
the health care sector should also have cross country approach to determine the differences in the

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social and cultural factors among the stakeholders. It should also be noted that health care sector
is included in the service industry and thus stakeholder considerations are important in having
proper and effective service delivery process. For instance, if the employees can be managed by
considering their different social and cultural factors, then the probability of getting the
maximum output from them will also be higher. Hence, the entire service delivery process will
get enhanced with the multi cultural approach of the human resource management in the health
care sector.
It can be concluded that initiation of the multicultural management approach is the major
challenge for the human resource managers in terms of the work designs. This is due to the
reason that determination of the different social and cultural factors in managing the employees
is complex as well as challenging to implement. With the rapid change in the cultural factors and
preferences, these challenges will get amplified in the future. In doing the essay 3, this article
will be helpful due to the reason that the contemporary challenges for the human resource
managers mainly in terms of work designs can be identified from this article. Hence, the
limitations can be analyzed further in the essay 3.
CHUANG, C. H., & Liao, H. U. I. (2010). Strategic human resource management in service
context: Taking care of business by taking care of employees and customers. Personnel
psychology, 63(1), 153-196.
The context of the human resource management is important to understand due to the
reason that even though the basic approaches of the human resource management is same and
similar, but their contexts are different and they are applicable from different perspectives. Thus,
in the case of health care sector, the context of the human resource management is different to

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that of other sectors. Thus, it is important to gain the understanding about the context of the
health care sector in implementing the approach of the human resource management. This article
is based on the analysis done with primary data. It is identified that data is being collected from
133 stores in Taiwan. Hence, using of primary data will help to have the authentic analysis based
on the real world information. Moreover, analysis based on the primary data will also help to
have the practical recommendations.
It is identified in this article that from the context of the health care sector, this high
performance work system is important for them. This is due to the reason that health care sector
is included in the service industry and high performance work system will help to enhance the
overall productivity of the delivery process. Moreover, it is also identified in this article that
initiation of the high performance work system will only motivate the employees in providing
more effective services to the customers along with managing the customer queries efficiently.
Thus, in terms of the health care sector, it can be concluded that the employee motivation should
be given the major concentration and focus in having the maximum productivity of them. It
should be noted that in the context of the manufacturing industry, employee productivity is the
only expectation and criteria. However, in the case of the service sector, the effectiveness of the
employees in dealing with the needs of the customers is also important. Thus, the objective of the
high performance work system in the health care sector is not only to increase the production but
also the effectiveness of the employees. The more effective will be the service delivery process
of the employees in the health care sector, the more will be the probability of enhancement of
customer satisfaction rate. This will in turn contribute in increasing the revenue and profit
margin of the entities. In the case of health care sector, motivation of the employees will be
beneficial in the offering the best value proposition over volumes.

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It can be concluded that the context of the health care sector is different to that of other
sectors especially the manufacturing sectors. In the case of health care sector, the level of
motivation and engagement of the employees is important over their productivity in terms of
volumes. In doing the essay 3, this article will help to discuss the different concepts of the human
resource management from the context of the health care sector and thus the further analysis will
be more specific and accurate.
Yalçındağ, S., Cappanera, P., Scutellà, M. G., Şahin, E., & Matta, A. (2016). Pattern-based
decompositions for human resource planning in home health care services. Computers &
Operations Research, 73, 12-26.
Human resource planning is getting more importance in the recent time due to the
increase in complexities for the managers to deal with the complexities. This is due to the reason
that in the current scenario, one of the major concerns of the managers is the cost control and
effectively managing the employees. This article is based on the secondary data from other
sources and pattern based methods are being used in analyzing the data. This is further followed
by the mathematical programming models to have the consistency in identification of the
problem.
In this article, it is identified that quality of life is important for the patients in the health
care sector and commercial expectations of them are low. Thus, in this case, the importance of
the human resource planning is more. The service delivery process in the health care sector
especially in the case of home care, scheduling, pattern and routing are the major three elements
that should be designed in proper manner to have the maximum utility. Hence, it is important in
this sector that proper human resource planning should be initiated to have the ideal

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considerations of these three elements. It should be noted that as the health care sector is
included in the service sector, thus satisfaction of the customers or the patients should be given
the most preferences. For instance, in the home care process, if the services or the treatment
cannot be provided according to the convenience of the patients, then the entire process will not
be effective and fruitful. Thus, with the help of the effective process of human resource planning,
all these elements can be designed in sequential pattern for the best possible outcome. In this
article, it is also identified that human resource planning is relevant in the health care sector due
to the complexities. In the current scenario, health care services being offered through the
hospitals are not only the delivery process but also the home care services are getting traction
mainly chronic disorder patients. Thus, in the case of the home care services, organized process
is not available for the service delivery process is not available and thus the importance of the
human resource planning is more.
Thus, it can be concluded that human resource planning is important as well as beneficial
for the health care sector to have the exact strategies of managing the employees according to
their respective attitudes and feelings. The more effective will be the human resource planning,
the more probability will be in case of providence of effective service delivery process in the
case of the home care. This will ensure in having better service delivery process from the
employees. In doing the essay 3, this article will help to gain the knowledge about the factors to
be considered in the human resource planning and how it can be designed in the line of the
attitude and feelings of the employees.
Sadatsafavi, H., Walewski, J., & Shepley, M. M. (2015). The influence of facility design and
human resource management on health care professionals. Health care management
review, 40(2), 126-138.

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Industrial relations also play an important role in managing the employees in the health
care sector due to the reason that it determines the connections and network between the
employees and the managers. Thus, the more will be the connections between the stakeholders,
the more will be the maintenance of the uniformity in the organizational process. However, it
should also be noted that industrial relations should be managed from different perspectives and
on the basis of different expectations and requirements of the employees. It is identified that this
chosen article is based on the data gathered from 700 health care professionals from 10 acute
care hospitals. Based on this data, structural equation modeling process is being used to test the
relationship between the physical work environments with job satisfaction. This analysis helped
to have the conclusions based on the real and authentic data and the expectations of the
employees from the workplace.
It is identified in this article that intrinsic factors are having more influences on the
employees compared to the extrinsic factors. This is due to the reason that majority of the
employees are getting influenced on the basis of the job related feelings and attitude along with
the support in the workplace. On the other hand, the intensity of the workplace physical
environment on the motivating the employees is low. However, it is also identified that role of
facility designs is important for managing the employees. In the case of the health care sector,
effective industrial relation is important due to the reason that it will help to design the
workplace along with initiating the intrinsic factors for the employees. With the help of the
effective process of industrial relations, the attitudes and feelings of the employees can be
determined and on the basis of these, the human resource management strategies can be initiated.
In the health care sector, the human resource management processes should be in line of the
employee attitude and feelings due to the reason that it will reflect on their service delivery

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process. Thus, the effective process of the industrial relations will be beneficial in providing the
accurate and exact strategies for managing the employees. On the other hand, the workplace
designs can also be done on the basis of the industrial relations due to the fact that this process
can help in getting the idea about what the employees are expecting from the physical
environment of the workplace and designing the layout accordingly.
Hence, it can be concluded that industrial relations are important to enhance the
productivity of the employees in the workplace along with assuring the lower sets of issues from
the side of them. Moreover, with the help of the industrial relations, workplace environment
quality can be improved and it will have positive impact on the service sector especially in the
case of health care sector. This article will be helpful in the case of doing of essay 3 due to the
reason that the importance of the industrial relations in the service delivery process of the health
care sector can be gained from it.
Dai, H., Milkman, K. L., Hofmann, D. A., & Staats, B. R. (2015). The impact of time at
work and time off from work on rule compliance: the case of hand hygiene in health
care. Journal of Applied Psychology, 100(3), 846.
The concept of the human resource management has evolved largely with the change in
time and other mediums. Moreover, the relationships between the stakeholders in the workplace
has also got changed that further contributed in evolution of the human resource management
concepts. In the health care sector, there was a time when the human resource management is
only concerned with the management of the employees but in the current time, it is covering
larger areas such as the hygiene of the employees. Thus, it is important to identify the way by
which the concept of human resource management got evolved in this sector.

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This article is based on primary data that comprise of 4157 caregivers in the form of
respondents. Longitudinal field analysis is being used to analyze the data collected from more
than 35 hospitals. It is identified that more than 13.7 million hand hygiene opportunities can be
experienced. In addition, it is also identified in the article that the rate of hand hygiene
compliance dropped by more than 8 percent in the case of average work hours. This decline is
due to the fact of increase in the work intensity. This is due to the reason that the more will be
the work pressure on the employees in the workplace, the less time they will get for hygiene
factors and vice versa. Hence, in the case of the health care sector, the work pressure and
intensity on the employees should be properly managed due to the reason that hygiene factors are
more important in this sector. There are number of risks being associated with the hand hygiene
for the health care sector. It can be concluded that evolution of the human resource management
concept is related with this factor. In the past, the objective of the human resource management
is to increase the productivity of the employees in the health care sector but in the recent time,
the maintenance of the hygiene of the employees is also being included in the human resource
management objectives. Thus, the approach of the human resource management got evolved to
more specific approach in all these years. It is not only concerned with the employee productivity
but also ensuring the different activities for safety and hygiene in the workplace.
Thus it can be concluded that evolution of the concept of the human resource
management is more evident in the case of the health care sector. The current approach of the
human resource management is more specific and oriented towards achieving the individual
effectiveness rather than just maintaining the overall workplace environment. It can also be
concluded that data identified from this article is related to the hand hygiene scenario in the
health care sectors and importance given to the human resource management is denoting that the

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relationships between the two variables. In doing the essay 3, this article will help to discuss
about the development in the process of human resource management in all these years.