Case Study Analysis: HRM Practices in Intercontinental Hotel Group

This presentation provides a detailed analysis of the Human Resource Management (HRM) practices within the Intercontinental Hotel Group (IHG). The analysis examines three key HRM practices: safe and healthy workplaces, 360-degree performance management, and flexible work arrangements. The presentation also identifies and explores challenges related to diversity management, including hiring practices, training, and communication. Furthermore, it highlights the benefits of diversity in the workforce, such as improved recruiting, consumer satisfaction, and innovation. The presentation also discusses various training and development techniques employed by IHG, including classroom, interactive, and computer-based methods. Finally, a reflective journal component is included, detailing the group's collaborative process, challenges faced during the presentation's preparation, and lessons learned regarding teamwork and communication. The presentation concludes with a summary of the findings and recommendations for IHG's HRM strategies.

INTRODUCTION
 Fulfilling the part and expectations of guests by providing them
accommodation with full facilitates can be termed as hospitality operations.
 Nuances are opted to render effective services to guests, there are certain
issues and challenges that are faced by the department of HR in
Intercontinental Hotel Group.
 By being HR of such group critically evaluation have been made to well
execute about three HR practices, to explore about their effectiveness and
lacks.

THREE HR PRACTICES
Safe healthy and happy workplace: To make the employees to feel protected
and safe in the place of work remains in the hands of HR and included in
their performances while practising.
As, per evaluation it is performed very well by safeguarding the employees
where female are also engaged in the activities of hospitality operations.

CONTINUE
360 degree performance management feedback system: the Feedback
related to performances are considered from the seniors, subordinates, peers
etc., these feedbacks enables the HR to promote or to dismiss the
employees.
Flexible work arrangement. The arrangements of work are managed and
flexibility opted by which, hindrances are not affected the performances as,
if in case any of the employees fall sick of remain absent.

CHALLENGES OF DIVERSITY
MANAGEMENT
Hiring practices and policies
There is involvement of legislation while promoting diversity workforce.
 These are reviewed by HR to know whether they promote or avoid
diversity.
 The necessary policies are revised by setting goals and policies a
procedure are revised. Their needs ways of thinking, lifestyles are
different from current employees.
 Huge challenge arise to meet the challenges and enable them by
engaging them into work.

CONTINUE
TRAINING
 The challenge raise to provide necessary training to diversity workforce
employees as recruited from different place and there culture and many
things relate in various ways.
 To make the workforce for increasing the profit and productivity of
hospitality operations various challenges like elaborations of work and
tasks, trainings, use of property of workplace without misconducting
and their behaviours are focused by HR in Intercontinental Hotel
Group.

CONTINUE
COMMUNICATION
 The communication creates major hindrances in work force diversity.
Still, it is important to fulfil in order to meet the perfection.
 HR faces a huge challenge to explain the diversity workforce about the
policies and procedures of Hospitality operations as they find nuances
and may or may not get adjusted in environment.
 HR devote time to their employees to bring out the brain storming
performances by making them fluent in speaking as well as in their
performances.

BENEFITS OF DIVERSITY
MANAGEMENT
Recruiting: The benefits that are majorly grabbed by HR is diversity in
workforce. Through this, new techniques can be opted effectively, also
barriers in performances can be removed providing the Intercontinental
Hotel Group by large and wide pool of labour. Also the post that are
provided to diversity employees relate to the values of workforce which is a
competitive advantage as unemployment is low.
Consumer satisfaction: Diversity in the workforce enables the consumer to
meet their needs and demands as nuances are opted by HR by getting
regular feedbacks and suggestions by involving the employees. These
diversities can meet and match the needs of the guests who are present in
Intercontinental Hotel Group.
Innovation: By involving employees who carries different languages, ages,
tradition, customs, background and many more things.

TECHNIQUES FOR TRAINING AND
DEVELOPMENT
To develop skills and knowledge of employees and staff techniques that are
opted by HR have been listed.
Class room or instructor-led training: To enable the staff get develop
themselves technological advancements are opted by HR in Intercontinental
Hotel Groups to render the services by meeting the better terms.
Still, it is accepted as old is gold. With the help of black board and chalk, HR
provides details by explaining on black board to make them understand.
Employees and staff who are uneducated or pursue low knowledge can be
made well understood by meeting the results which are performed by HR
involved in Intercontinental Hotel Group.

CONTINUE
Interactive training techniques:
 Another method of opted in interactive training techniques by which
exchange of views, thoughts and knowledge are executed.
 Modifications and implementations of new techniques are made with
the help of long discussions with the employees or staff.
 Employees engage in the activities of hospitality operations can explore more
nuances and barriers that they face in work place.
 By resolving these barriers, effectiveness can be brought out in performances.

CONTINUE
Computer based training techniques:
One of the important techniques in Hospitality operations are computer based
trainings.
As, the World is developing towards modernisation the advancements in
techniques are highly appreciated and effectively performed by the HR of
Intercontinental Hotel Group.

REFLECTIVE JOURNAL
 In the above report, I with my group , primarily focused on the issues related
to HR for undertaking the Intercontinental Hotel Group.
 There were many challenges, issues, benefits and perceptions that are
considered by HR which I have detailed and learned and evaluated as well in
this report.
 I personally evaluated with the help of mu group about the practices which
brings out the efficiency by trainings the employees are discussed with team
cohesion.
 There were negotiation and cooperation issues according to me which created
hindrances in preparing presentation.
 However, I managed to cooperate and negotiate with group members and learn
various things.

CONTINUE
We Established a mission in which our group collected detail about practises
of HR, from which three are considered as important in the operations of
hospitality.
Employees are in ned of safety terms which are evaluated and agreed by all the
members of group and that are considered as primary thing by us.
With this, my students, focused on highlighting the 360 degree appreciation and
flexible work place as women are involved in functioning.
Benefits and challenges of HR practices that are performed by them, are
effectively evaluated and mentioned in above report.
Huge discussion made on bringing out the effectiveness by rendering techniques
and diversity workplace.