Improving HRM Practices: A Case Study of Fresh Price Accounting Inc.

This report provides a comprehensive analysis of the Human Resource Management (HRM) issues at Fresh Price Accounting Inc. The report identifies several key problems, including low employee motivation, inadequate leave policies, discriminatory practices in recruitment and selection, lack of proper training and development programs, and poor communication between management and employees. The report suggests several improvements, such as recruiting competent HR managers, promoting transparency within the organization, and establishing effective communication systems. These recommendations aim to enhance employee relations, improve motivation, increase retention rates, and create a more positive and productive work environment. The report emphasizes the importance of HRM in fostering a healthy organizational culture and achieving business goals.

Human Resource Management
- HR Consultant

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK ..............................................................................................................................................3
Identification of issues that Fresh Price Accounting Inc. is experiencing..................................3
Suggestions to Human Resource Management for improvements.............................................5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Human resource management deals with processes of recruiting, selecting and managing
employees within an organisation. They create certain policies and guidelines that have to be
followed so that they can analyse performance of workers (Wood, 2015). Human resource
managers make plans for employee training and development as well. Fresh Price Accounting
Inc. is a successful accounting organisation that provides different types of services to
businesses. However, their human resource management does not have a good reputation and are
facing many issues. This assignment will identify problems that Fresh Price Accounting is
experiencing so that suggestions for improvements can be made with the help of examples.
MAIN BODY
Identification of issues that Fresh price Accounting Inc. is experiencing
Fresh price Accounting Inc. is famous for their services that are provided to business
organisations and individuals but is ill-famed due to its working environment. This organisation
is facing many issues regarding their employees and working environment and unable to retain a
majority of them. There are about 68% of employees that do not feel motivated to work and are
not provided the required motivation by human resource management (Collings, Wood and
Szamosi, 2018). This is due to the lack of planning done by the managers. They are unable to
determine the right course of actions and this is the reason for issues that organisation has been
experiencing in the past few years. Human resource management may be unaware of
organisational goals that have to be achieved, which is why they are unable to create or
implement policies. Managers may not be completely skilled and are not properly trained. In
order to make stable relations with employees, it is important for Fresh price Accounting Inc. to
hire or recruit human resources managers that have the competencies to perform their job
systematically. There is a need prepare a proper plan through which employees can be motivated
to work effectively which will enable them to create a positive working environment (Dickmann,
Brewster and Sparrow, 2016). This will significantly aid employees in gaining the required
energy and enthusiasm.
Fresh price Accounting Inc. is also facing issues with regard to their leave policies as
human resource management does not provide enough sick leaves when needed. Managers do
not give importance to the health of employees and are least bothered about their physical and

mental well being(Sanders and Yang, 2016). Employees fear that they may lose their jobs if they
extend their leaves. This shows that human resource management have not created plans
according to their workforce and neither have they prepared correct policies for leaves. Managers
are unable to manage and organise functions of how leave plans have not be made. They do not
take employees health into consideration and this shows that there is lack coordination between
actions and plans. Employees that suffered from some kind of injury or illness and those workers
that got pregnant, were immediately terminated without any notice (Long, Ajagbe and Kowang,
2014). This happened with 4 workers at Fresh Price Accounting Inc. and human resource
management are not bothered about retaining their employees or giving them any kind of
provision during these situations. Due to this, a negative atmosphere has been created in the
office and employees have started to feel frightened about working there.
Fair recruitment and selection without any biasses is the duty of HR division of an
organisation. However, Fresh Price Accounting Inc. does not look at the skills or competencies
of such individuals but rather selects them based on the background, race and gender. Managers
are supposed to choose employees that benefit their company but instead they follow the practice
of discrimination (Sissons and Green, 2017). Human resource management do not provide equal
opportunities to each individual, even though these employees possess the required capabilities.
One of the complaints which organisation has received is that, 91% of employees were white
males. The remaining 9% were heavily discriminated and they were not treated with respect.
Human resource management do not follow ethical codes of conduct and discriminate on a
regular basis. Managers have a closed mind set and do not treat everyone with respect and
dignity. There is lack of employee relations and the organisation's managers simply do their job
of recruiting, selecting and training employees in an improper manner (Wood, 2015). Human
resource management do not maintain working conditions of Fresh Price Accounting Inc. and are
least bothered about welfare of employees.
Another identified issues in the workplace is lack of proper motivation that is leading to
low productivity and performance among workers. This is requisite for human resources
management to provide proper plan of employee motivation to stimulate their productivity and
ability of work within certain span of time. This will allow a smooth functioning of operations as
managers can ascertain certain techniques so that it can be implemented by optimally utilising
resources available to them. This will also enable them to retain their employees for longer

durations by creating a healthy environment (Collings, Wood and Szamosi, 2018). However,
62% of Fresh Price Accounting Inc.'s employees left their jobs within 6 months because they
were not provided with proper training of the work which had to done. This shows that human
resource managers of the organisation did not plan correct training and development programs to
enhance skills of employees that have been recruited by them. It is important to ensure that
effective development of workers are done, so that organisational goals can be achieved
(Sanders and Yang, 2016). Therefore, Fresh Price Accounting Inc. has not employed a proper
staff of human resource management which is why they are facing such issues with their
employees and are unable to retain them. Managers have not been successful in doing functions
that their job demands from them and have failed to create a positive environment in the
organisation.
Suggestions to Human Resource Management for improvements
Fresh Price Accounting Inc. can improve their human resource management through
various methods so that organisation can decrease the issues that have been received in
complaints of employees (Best Practices for Your Human Resources Department, 2018). This
will help them in motivating, training, developing and retaining employees as well as creating a
positive working environment.
Recruitment and selection of new human resource managers
The first suggestion for making improvements in human resource management at Fresh
Price Accounting Inc. is that senior management can recruit and select HR managers that they
feel are competent enough to perform the functions that are required. They can eliminate those
managers that did not perform their tasks in an effective manner. This will help the organisation
in rectifying problems that were created by their old team (Văduva, 2012). Senior management
can then form a new management that comprises of a team of skilled individuals that can come
together to create plans through which they can fix their organisation's issues. Employees will be
given proper training and development so that they can effectively work and create new
improved policies and plans. This can significantly help in fixing the working environment of
Fresh Price Accounting Inc. For example, senior management can monitor and analyse how each
human resource manager performs their jobs and eliminate the ones that do not work effectively.
Senior management can then recruit new ones through a systematic procedure and find the best
candidates. These managers can be given the right training and development, so that they work

properly (Albrecht and et. al., 2015). Human resource management can conducts regular
meetings so that proper plans can be made for maintaining employee relations, measuring
performance and providing them training and development programs.
Maintenance of transparency
Another method of improvement that Fresh Price Accounting Inc. can implement is
maintaining transparency among employees and management. When human resource
management exercise transparency with people in an organisation, it builds relations and trust.
Employees will feel like a part of the company and this can create a comfortable working
environment for them (Wiegmann and Shappell, 2017). This will significantly help managers in
understanding issues that many workers face and taking corrective steps towards it. They can
also reduce the high amounts of discrimination that occur within the organisation. Human
resource management will be able to build a culture that is respected by everyone and this will
ensure that employees are satisfied with their jobs. This will eventually lead to reduction in
employee turnover. Organisation can easily retain workers if they maintain a healthy and
transparent relationship with them. Managers can create policies in which discrimination will not
be tolerated within the organisation and they can recruit many candidates that come from
different backgrounds (Marchington, 2016). For example, human resource management can plan
informal sessions for employees so that both parties are able to communicate openly and proper
relation with their workforce to avoid disputes and controversies. They can regularly interact
with one another even during working hours.
Effective communication
Fresh Price Accounting Inc. can create an effective communication system in which
employees are given opportunities to convey any important information with human resource
management. This will help them to understand how employees feel and managers will be able
to determine methods through which motivation can be given to their workers, so that
productivity is increased (Innovative Ways to Improve Human Resources through Artificial
Intelligence, 2017). Management can successfully achieve their organisational goals as well.
When open communication is practised by managers, employees cam freely express their
thoughts and feelings. Human resource management will be able to build relationships and
maintain them for longer durations. This can reduce confusions that occur in the workplace.
Managers too, can create policies regarding leaves so that organisation can prioritise their

employees best interests. This will ensure that workers feel safe if any illness or health issues
arises and rate of turnover can be significantly reduced. Employees can be retained and
compensated according to the new policies that human resource management implements
(Rothwell, Hohne and King, 2018). For example, human resource management can identify
methods of communication and their processes so that organisation can create a chain that is
effective and employees can easily understand how to convey messages to managers.
CONCLUSION
This assignment can conclude that an effective human resource management team is a
fundamental in any organisation as managers create effective plans that can be implemented and
will help in motivating and retaining employees. Fresh Price Accounting Inc. has experienced
many issues with their human resource managers and this caused many employees to leave the
organisation within a short duration. Suggestions for improvements include recruiting and
training newly employed human resource managers, ensuring transparency between employees
and management and create a systematic communication system so that proper plans can be
made. This will allow Fresh Price Accounting Inc.'s human resource management to work in an
effective manner.

REFERENCES
Books and Journals
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Online
Best Practices for Your Human Resources Department. 2018. [Online]. Available through:
<https://www.americanexpress.com/us/small-business/openforum/articles/10-best-
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