Human Resource Management Report on Chocolate Presence and Microsoft

This report provides a comprehensive analysis of Human Resource Management (HRM) practices, focusing on Chocolate Presence and Microsoft. It begins by outlining the purpose of HRM functions and their significance to Chocolate Presence, including HR planning, recruitment, reward systems, training and development, and performance management. The report then delves into the strengths and weaknesses of Chocolate Presence's current selection methods, including written tests and interviews, and proposes improvements such as structured interviews and work sample tests. A person specification for a receptionist role is provided, along with an evaluation of job advertising methods and recommendations for a receptionist vacancy. The report further examines the benefits of internship and training schemes, flexible working arrangements, and motivational techniques employed by Microsoft. Employee engagement strategies, key approaches to engaging workers, and the influence of UK employment legislation on HR decision-making are also discussed. The conclusion summarizes the key findings, highlighting the importance of effective HRM for organizational success.

HUMAN RESOURCE
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
A) Purpose of Human resource function and its essential to Chocolate presence.................3
B) Weakness and strength of current selection methods used by company...........................5
C) Two potential improvement that made by Chocolate presence to enhance their selection
procedure................................................................................................................................6
TASK 2............................................................................................................................................7
Person specification for receptionist role in Chocolate Presence...........................................7
Disadvantages and advantages of recent methods of job advertising in company.................8
Recommendation for job advert for receptionist vacancy......................................................9
TASK 3..........................................................................................................................................10
Internship and training schemes benefit to Microsoft and its employees............................10
Flexible working arrangements and its benefits to both company and its workers..............11
Microsoft motivates their employees through motivational techniques...............................11
TASK 4..........................................................................................................................................12
Employee engagement and its importance in Microsoft......................................................12
Key approaches to engaging workers and way it improves communication in workplace..12
Key elements of UK employment legislation and its influence HR decision making.........13
CONCLUSION..............................................................................................................................13
REFERENCE.................................................................................................................................15

INTRODUCTION
HRM is one of the most essential department within company, they have responsibility to
engage peoples and maintain its performance. Chocolate Presence human resource management
help to solve their issues and provide appropriate ways. The present report is based on Chocolate
presence company and Microsoft organization (Sparrow, Brewster and Chung, 2016). It explains
purpose of HR function and its importance to company as well as further growth and weakness
and strength of current selection methods used by firm. 2 potential improvements that made by
organization to enhance their selection procedure and person specification for role in firm.
Justifies advantage and disadvantage of current procedure of advertising jobs and recommend
job advert for receptionist vacancy to be placed. Benefits of graduate training scheme and
internships for both Microsoft and workers and it explains range of flexible working
arrangements for staff, its benefits. Microsoft motivational techniques to their workers and
employee engagement as well as its importance within company. Furthermore, this study
clarifies approaches to engaging staff, UK employment legislations which influence HR decision
making.
TASK 1
A) Purpose of Human resource function and its essential to Chocolate presence
Human resource management- the procedure of developing and hiring workers so that
they become more valuable to company. It is the practices of managing, recruiting, deploying
and hiring an organization employee. It is often referred to simply as HR, a company human
resource department is mainly responsible for putting, creating into effect and overseeing rules
and policies governing staff and relationship of firm with its workers
Functions of HRM-
HR planning-
Human resource planning is continuous procedure of systematic planning in order to
achieve optimum use of company most valuable asset-skilled and quality staff. The purpose of
this function is to assure firm that they are having the best fit workers who help to provide better
quality products to its customers (Cascio, 2015). It is essential for Chocolate Presence organization
because they are facing current issue as supply of poor quality in some items due to lack of

talented workers. So, for that HR planning in context of new applicants is important for further
business growth and success.
Selection & recruitment-
It is one of the best functions of HRM in which they work according to plan, they
considered issues and need to most talented workers in Chocolate presence company in order to
further growth and improvement of quality. After that human resource management start
selection and recruitment process in which they are able to hire new candidates and improve
selection of skilled applicants. Due to improve quality of chocolates or other products, it is very
important for company to hire qualified peoples for administration or production department.
Reward-
HRM function within company is to give rewards to staff for their achievement and job
performance. The purpose of this function is to retain talented peoples with them for longer
during staff turnover. The owner to Chocolate Presence has no experience of employing and
increasing workforce which results as high employee turnover (Cascio, 2015). At this situation
retaining and increasing workforce Human resource management must provide or plan reward
system for further growth.
Training and development-
It is another function of HRM which allows peoples to acquire new knowledge and skills
to perform its job effectively. Purpose of this function is to improve the current employees’
abilities which is essential for firm while most of the customer feedback indicated that quality of
products is not as high as it used. Due to lack of knowledge and skills in chocolate production
team this issue will arise.
Performance management-
It is the function of HRM in which they create positive work environment or setting for
peoples to make them enabled to perform to the best of its abilities. The purpose of performance
management function is to assure and asses that workers is carrying out their duties which they
employed to do in satisfactory and effective way, which is essential for company and contribute
to overall business growth and objectives.
All above functions of HRM is important for Chocolate Presence company because they
facing problems which effect its further business growth. Customers negative feedbacks in
context of quality products and less experience of employing decrease the performance of

company which is not appropriate for them. Thus, to help or solve the issue HRM play effective
role and contribute through workforce planning, hiring talented peoples and rewards system
planning to retain skilled labour with them for longer term period.
B) Weakness and strength of current selection methods used by company
Selection is procedure by which company uses particular instruments or methods to
choose from the pool of applicants a person or individual most likely to succeed in job, given
legal requirements and management goals. Chocolate Presence owner and workshop manager
required within its business qualified and knowledgeable peoples so for that they created its own
assessment test on English comprehension and maths on line test which need to be completed by
applicants based on selection procedure. Written test and interview is two types of selection
methods included in home-made assessment test. These two methods have some strengths and
weaknesses which is essential to be considered for HRM.
Strength of written homemade assessment tests-
Written test is designed and made by Chocolate HRM in order to select new candidates in
administration or production department. The selection criteria are based on 50% marks in
English and Maths (Patterson and et.al., 2016). With the help of this test or method they can be able
to get the best one person who has the most appropriate skills and knowledge in English and also
pass above 50% marks. In this selection process human resource management evaluate written
skills of person and command in English which is required in job vacancies. Written assessment
test takes less time to create and give better results and find out the appropriate person for job.
Weaknesses of written test as selection method-
Most of the peoples think that written assessment test is not much effective rather than
the other. It does not get the better outcomes and inappropriate for selecting peoples, through this
test management only be able to evaluate English comprehension which might be not essential
and suitable for production department vacancies.
Strength of interview selection method-
In order to hire new applicants and short-listing them Chocolate Presence company
created its own assessment test on Maths and English comprehension which peoples complete
online or in person. The strength of this techniques is that it includes a lot of questions based on
job vacancy, set of question must be answered strictly and appropriately which help to

understand skills of person. With the help of interview method organization can be able to
measure communication and analytical skills in shortlist applicants.
Weakness-
Chocolate Presence conduct interview for selecting or hiring peoples in which they asked
some question and informal chat around 15 minutes. These processes are not done in appropriate
manner which affect selection procedure. HRM does not asked question related to job vacancy,
does not have fairness of tests. Due to all these things the number of new applicants has failed in
its probation period which affect production of products and financial performance of company.
Thus, it has been recently marked that new applicants in organization does not hire based
on fair test which affect administration or production department work. Most of the new
recruits’ peoples during its probationary period get failed because of inappropriate interview
methods which also influence firm market reputation and position.
C) Two potential improvement that made by Chocolate presence to enhance their selection
procedure
Potential; improvement areas is mixture of activities which have to be taken and
properties which need to improved. Structured interviews and work sample are the two
methods which used by firm for 2 potential improvements like inappropriate interview and
ineffective assessment test on English and maths comprehension. These two has been made by
organization to enhance its selection process. From above, it has been considered that Chocolate
Presence currently experienced problems in selection methods like interview and written test
which they need to improve in order to hire appropriate and qualified candidates for further
growth.
2 types of selection methods-
Structured interviews-
Firm experience issue because of instructed interview process as it effects it market
growth and image in customers mind. All these things happen because of inappropriate selection
method which has chosen by company that results new applicants failed in its probationary
period and these complaints placed by few peoples inside or outside of business. So for that
structured interview is one of the best methods must be used by organization in order to improve
current interviews process and hire qualified applicants. The aim of this approach is to assure
that each interview is conducted or presented with effective manner and exactly same questions

in proper way based on job position. One of the limitations of this method is that, it provides
same amount information as four unstructured interviews making hiring procedure not only
accurate but more efficient and appropriate. With the help of structured interviews technique
Company can be able to hire or shortlist knowledgeable, experience and skilled applicants suited
for job vacancy.
Work sample-
Chocolate Presence wants to improve their home made assessment test as selection
methods in which they conduct written test. Due to inappropriate way of this test they cannot be
able to recruit or select skilled labour. With the help of work sample selection method, they can
be able to improve current technique effectively which help company to acquire the best and
most qualified applicants. Work sample tests is one of the effective and useful selection test used
by firm where shortlisted applicants is given answer to some questions in written form. Failure of
new applicants during probationary period is one of the major problems noted in company which
effect on business growth. Because of poor written test, they hire unqualified peoples who cannot
be able to increase productivity. So, it is essential for organization to improve it better than now
and used these techniques which effective and beneficial for them.
TASK 2
Person specification for receptionist role in Chocolate Presence
Post title- Receptionists in Chocolate Presence
Location- Cambridge road, UK.
Experience-
 Experience of greeting visitors and customers making them feel welcome in friendly and
positive manner.
 Experience of working as receptionist within multinational company.
 Ability to promote the positive image of organization to customers.
 Approachable with good interpersonal skills.
 Basic office procedures.
Skills and knowledge-
 Communication skills is required as receptionist job vacancy.
 Excellent and effective time keeping skills.

 Ability to work with or using MS office to competent level within the work environment
especially Excel and Outlook.
 Ability to provide better customers satisfaction or information.
Qualifications-
 MA in English
 Master in computers.
Additional job requirements-
 Willingness to work flexibly in response to change organizational needs.
 Master Degree in Computer to work as receptionist with MS office.
Disadvantages and advantages of recent methods of job advertising in company
Job advertisement is the way in which company electronic or print notification of intent
of hire new candidates to perform particular work in receptionist position at Chocolate Presence
company. HRM use job advertisement to applicants, it has the specified period for peoples to
apply. The purpose of job advertising is to inform and aware potential job applicants about the
new opening and drive them to apply. It has been written in form of engaging tone and it
contains data about job position as well as organization and benefits they offer to peoples.
Chocolate Presence company used 2 types of methods in context of job advertising like
circulating jobs in firm to exiting staff and placed job vacancy advertisement on noticed board on
external wall of main site entrance.
Advantage of circulating method-
Organization required an receptionist to manage their work or customers effectively for
that HRM decided to create job advertisement, in which they used circulating method within
company and provide information to current staff members in context of job vacancy.
Circulating jobs within firm to current employees provide many benefits to Chocolate Presence
as their existent employees recommend this job to other peoples like in family, friend which is
less time-consuming procedure. With the help of this technique company can save money,
efforts for creating online job advertisement etc.
Disadvantage-
HRM spread information about receptionist job vacancy within company which allows
peoples along with less skilled to take a chance or job opportunity. This procedure only attracts

few peoples who might be or not appropriate for job. Circulating job within company is one of
the job advertisement method that is not much effective than online job advertisement.
Advantage of job advertisement on noticeboard-
Noticeboard is a board where company displaying notices related to business which need
to be considered by each and every employee. Chocolate Presence organization placed job
advertisement on its noticeboard which is usually attached to their wall at entrance in order to
display notice regarding Receptionist job vacancy. The benefits of this method are that it reduce
cost of hire, planning for hiring and cost of advertisement on social media platform. It help to
attract other peoples towards them and provide all the information based on job vacancy. With
the help of this technique company can be able to those peoples who need job and search for the
best vacancy.
Disadvantage-
Noticeboard job advertising carries advantages as well as disadvantage which effect on
selection procedure. Chocolate Presence placed job advertisement for receptionist at notice
boards on their external wall of main site entrance in order to attract new applicants. But it is not
effective and suitable way because most of the peoples were like to search job through Job
Indeed websites and other job application in which they get the best job offers within
multinational companies. In recent time, no one need to see noticeboard for appropriate job
vacancy, they prefer online search engine which bring many issues for company as to promote
required job position.
In both methods it can be considered that company placed job advertising for receptionist
position within firm, person need to have the communications, verbal as well as written, MS
office. They pay appropriate salary to new applicants according to its job position and role.
Recommendation for job advert for receptionist vacancy
Chocolate Presence firm need to improve its current job advertising methods in order to
drive peoples towards them and attract the most knowledgable, skilled and experience applicants
to apply within company as receptionist job. It is recommended to organization for using social
media marketing for promote job position, they need to be placed job advertising on different
media platforms like digital and print media. In term of job advertise, it bring the fresh set of
recruiting trends. Organization use traditional method of job marketing which is not appropriate

and suitable in recent time, so they need to switch to another ones and used current job
advertisement techniques.
Print advertising-
Print media promotion is the form of advertising that use physically printed media like
newspaper, magazines, to reach appropriate peoples. The benefits of this method is that company
successfully ad campaigns and allow them to reach the talented peoples. With the help of print
media advertising organization effectively spread information about job vacancy within
marketplace.
Digital advertising-
It includes promotional and advertisement activities and messages delivered through
social media websites, email and online advertising on search engines, mobile or web sites,
banners ads etc. it is one of the most beneficial method must used by Chocolate Presence
management which make them able to get faster hiring and better reporting. Younger people is
the target market of company for receptionist job vacancy and they can be able to reach at target
peoples easily along with these two job advertising techniques.
TASK 3
Internship and training schemes benefit to Microsoft and its employees
Graduate training programme is the way of bridging gap, it eases applicants into world of
work and provide them knowledge and skills needed to become part of larger team. Microsoft
company give graduate training programs which is beneficial for business as well as its workers.
It helps to grow firm and personal and professional career of each candidates, with the help of
this program peoples can be able to improve its skills (Kramar, 2014). Microsoft offer different of
scholarship and internships program and full-time opportunities to empower individual. It is
beneficial for organization and staff members; training scheme develop new skills within
graduate and company can be able to increase productivity which help to generate revenue. On
the other side Internship scheme is also considered as one of the Microsoft programs that provide
many benefits to its business and help to increased profitability. Organization believe that
younger peoples have great potential to solve issues and create opportunities for world. Its
internship system where such journey begins for many of their workers. Firm internship is work

on actual project while being closely coached and mentored by experienced staff. It gives each
intern real bragging rights which is appropriate and suitable for its growth and business as well.
Flexible working arrangements and its benefits to both company and its workers
Microsoft provide the range of flexible working arrangements for its staff which is
beneficial for retaining workers with them for longer term. Management wants that each and
every employee give them its best and they also try to do the same (De Menezes and Kelliher, 2017).
That is why they offer world class benefits to them and designed flexible working structure to
empower individual and their family to live life well.
There are some following arrangements which is beneficial for both company and staff
members-
 Microsoft provide the best health and safety related benefits and programs to its workers
which is beneficial for them to boost its health both mentally and physically.
 They designed fun game at workplace and offer different ways to its workers to enjoy
their life at Microsoft such as resource groups, Networking and extras at office.
 Company offer flexible work schedule, holidays and generous vacation to employees to
spend some time with their pursue or family. It is beneficial for organization as well as
staff in which they are able to retain workers and accomplish task with them on time.
Microsoft motivates their employees through motivational techniques
Microsoft help to empower its workers and make them able to work effectively, they try
to motivate its staff. Senior software engineer within company share its experience while
working with business. According to them at organization, people will be empowered to work on
things that you are passionate about, people’s ideas will matter and they will be given autonomy.
With the help of Maslow’s hierarchy of needs theory Microsoft will be capable to motivate its
employees more and more which is beneficial and essential for business growth and success
(Upadhyaya, 2014). They designed job roles according to motivational strategies, first they provide
peoples all physiological needs like food, shelter, clothes etc. which help to engage
individual with firm. They provide or fulfil safety needs like offer financial security to staff as
well as health and wellbeing benefits. Social belonging- after safety and physiological needs,
company fulfilled third stage of employees create friendly environment around workplace that
enhance work performance. Self-esteem- peoples acquire respect from its senior manager and
other peoples at workplace which also motivate them and enhance their productivity. At last and

final stage of this theory is- self-actualization, after getting all the things and fulfil need by
company employees know are able to contribute to achieve organization goals and objectives.
TASK 4
Employee engagement and its importance in Microsoft
Employee engagement is extent to which worker feel passionate about its job, committed
to company and put discretionary efforts into its work. It is form of workplace approach resulting
in right situation for all workers of Microsoft to give of its best each day. Leader of company
must contribute in team work, it included in employee engagement approach (Gupta and Sharma,
2016). With the help of team work participation leaders can be able to engage workers and build
good relationship with them which is beneficial for business as well as employees. Motivation is
the best way for building good employee relations, it is the term in which company work
together with its all staff members effectively and they all perform and efforts to achieve
organizational desired goals and business objectives. It is essential for Microsoft company to
make great employee relations which allows them to reduce staff turnover, increase productivity
and efficiency of workers rather than before.
Key approaches to engaging workers and way it improves communication in workplace
Microsoft company can engage its workers and retain all of them for longer time period
with the help of key effective methods used for engaging staff (Kim and Kim, 2014). Compensation
benefits and training session are the two types of techniques that must be used by organization.
Compensation is the types of incentive based on performance of peoples. It is designed to retain
and engage key employees for long time with business which is essential for organization growth
and success (Belleville and et.al., 2014). On the other side training is also considered as staff
engaging method in which HR provide training or plan for the same, to current and new
applicants in order to improve their skills which help to engage them with business.
Pros and cons of compensation and training-
Compensation technique retain talented peoples with company, but it consumes a lot of
time while evaluating suitable staff member for that.
Training session help to develop and improve workers skills and make them able to
contribute for achieving organizational goals and objectives. But it need more investment and
directly effect on financial performance of firm.

If any approach will be less or more effective it effects on Microsoft working culture
peoples switch to another job when training is not appropriate.
With the help of compensation and training approach organization can be improve
communication between management and its employees. When HRM pay fair incentive to staff
they create healthy work environment and peoples like to communicate with them about issues.
Key elements of UK employment legislation and its influence HR decision making
UK employment legislation is law that govern employment within workplace with each
and every one who works. Employment rights Act 1996 is one of the most essential and effective
act provides workers right to leave and to request flexible working patterns. Employees have the
rights according to this law to aware about dismissal before reasonable notice, company cannot
be able to give direct notice without any information. Workers have the rights to force
management to restructure work place environment as well as restructure working time. all these
key elements within Employment right Act 1996 in UK, affect Human resource decision making
and its current employment strategies. Thus, to run business effectively HR must change its
hiring procedure, they need to implement all the basic information about employ rights in
employment contract, they must considered all the rights of workers while planning for training
and developing session like equal fair treatment and training which is beneficial for both
company and employees growth.
CONCLUSION
From above, it has been concluded that Human resource management hire most
appropriate peoples within Chocolate Presence with the help of selection procedure. Some of its
selection procedure like Written test and interview have pros and cons in which they used
different type of methods to improve it better than before. With the help of digital media and
print media job advertising company can be able to place receptionist job vacancy and attract
peoples towards them. Microsoft provide internship and training scheme to its worker which is
beneficial for both of them. They try to motivates it works through fulfilling their all needs like
psychological, social needs etc. furthermore, according to Employment right Act 1996
organization provide all the benefits to its staff members. Management take decision accordant to
it and apply compensation and training strategies in order to engage its workers.

REFERENCE
Book and Journals
Abubakar, R., Chauhan, A. and Kura, K.M., 2014. Relationship between perceived
organizational politics, organizational trust, human resource management
practices and turnover intention among Nigerian nurses. Human Resource
Management Practices and Turnover Intention Among Nigerian Nurses
(May 14, 2014).
Belleville, S. and et.al., 2014. The pattern and loci of training-induced brain changes in healthy
older adults are predicted by the nature of the intervention. PLoS
One. 9(8). p.e102710.
Cascio, W.F., 2015. Managing human resources. McGraw-Hill.
Cristiani, A. and Peiró, J.M., 2015. Human resource function strategic role and trade unions:
exploring their impact on human resource management practices in
Uruguayan firms. The International Journal of Human Resource
Management. 26(3). pp.381-400.
De Menezes, L.M. and Kelliher, C., 2017. Flexible working, individual performance, and
employee attitudes: Comparing formal and informal arrangements. Human
Resource Management. 56(6). pp.1051-1070.
Gupta, N. and Sharma, V., 2016. Exploring employee engagement—A way to better business
performance. Global Business Review. 17(3_suppl), pp.45S-63S.
Hyosig, W.O.N., DaiJoon, H.Y.U.N. and Jeong, K., Samsung Electronics Co Ltd,
2016. Semiconductor device for testing large number of devices and
composing method and test method thereof. U.S. Patent Application
14/844.398.
Kim, E.Y. and Kim, K.W., 2014. A theoretical framework for cognitive and non-cognitive
interventions for older adults: stimulation versus compensation. Aging &
Mental Health. 18(3). pp.304-315.
Kramar, R., 2014. Beyond strategic human resource management: is sustainable human resource
management the next approach?. The International Journal of Human
Resource Management. 25(8). pp.1069-1089.
Patterson, F. and et.al., 2016. How effective are selection methods in medical education? A
systematic review. Medical education. 50(1). pp.36-60.
Quadagno, J., 2014. Right-wing conspiracy? Socialist plot? The origins of the patient protection
and affordable care act. Journal of Health Politics, Policy and Law. 39(1).
pp.35-56.
Shuck, B. and et.al., 2014. Human resource development practices and employee engagement:
Examining the connection with employee turnover intentions. Human
Resource Development Quarterly. 25(2). pp.239-270.
Sparrow, P., Brewster, C. and Chung, C., 2016. Globalizing human resource management.
Routledge.
Upadhyaya, C., 2014. Application of the Maslow's hierarchy of need theory; impacts and
implications on organizational culture, human resource and employee's
performance. International Journal of Education and Management
Studies. 4(4). p.353.