Human Resource Management Report for Chocolate Presence Company

This comprehensive report delves into the human resource management (HRM) practices of Chocolate Presence, a medium-sized enterprise in the UK. The report begins with an executive summary and then explores the purpose and importance of the HR function, addressing current problems and future plans. It examines the strengths and weaknesses of current selection methods, proposing improvements. The report further analyzes individual specifications, job advertisements, and job descriptions. It then evaluates training and internship programs, flexible working environments, and motivation methods. Employee engagement strategies and communication improvements are also discussed. Finally, the report addresses key aspects of UK employment legislation and its influence on HR decisions related to recruitment, training, and rewards, concluding with a detailed analysis and references.

Human Resource
Management

Table of Contents
EXECTIVE SUMMARY................................................................................................................1
TASK1 ............................................................................................................................................1
a)Explain the purpose of the HR function and its importance to organisation, and current
problems and future plan........................................................................................................1
b) Strengths and weaknesses of the current selection methods that are undertaken by the
organization............................................................................................................................3
Weaknesses.............................................................................................................................4
C) Two potential improvement that can be consider by Chocolate Presence as to enhance its
selection process.....................................................................................................................4
TASK 2............................................................................................................................................5
a) Individual specification......................................................................................................5
b) Advantages and disadvantage of advertisement jobs in organisation................................6
c) Job Description ..................................................................................................................7
TASK 3............................................................................................................................................7
a) Training and internship programmes held in Microsoft and benefits to both organisation
and employees .......................................................................................................................8
b) Evaluate the flexible working environment which are offered to the staff by Microsoft 9
c)Examine the motivation methods adopted by the Microsoft to its employees and according
to their job roles ...................................................................................................................10
TASK 4..........................................................................................................................................10
a)Explanation about employees engagement and how to make effective growth in the
employees in Microsoft .......................................................................................................10
b)Key approaches which is in context to Summit and which can improve communication in
the organisation. ..................................................................................................................11
c)Major factor of UK employment legislation and how it will influence the HR decisions in
reference to Recruitment, training and development reward ..............................................12
CONCLUSION ...........................................................................................................................13
REFERENCES..............................................................................................................................14
Books and journals ..............................................................................................................14

EXECTIVE SUMMARY
Human resource management (HRM) managing people who works for the company or
organisation and HR department is responsible for managing the people in order to perform the
business activities. The term human resource was first came in picture in year 1960 when the
value of labour began to increase and organisational behaviour motivation started taking shape in
the company. Human resource management major key areas such as recruiting, staffing, training,
learning and overall organisational development. It also emphasis on entire spectrum of
managing and developing the employer and employee relationship. In this report, chocolate
presence is medium-sized inter prize which prepare their product according to the taste and
preferences of customers. These chocolates are serving the country people across United
Kingdom. They prepare high quality product and have have different stores in UK. The company
have different department in order to operate their business activities such as production, finance,
packaging and distribution team (Noe Hollenbeck And et. Al 2017)
TASK1
a)Explain the purpose of the HR function and its importance to organisation, and current
problems and future plan
Human resources management is the general process of recruiting, selecting, training and
development of employees. Behind every production process human resources is involved, no
product or service can be given to the consumer without human beings. There are two type of
function involve in human resources which are stated below:-
Managerial purpose:
It is a basic function in HRM. It include various aspects like planning, organizing,
directing and controlling. These managerial function help organisation perform their business
activities smoothly and efficiently. The managerial activities involves five major role which are
given in detail further.
 Planning: This is the first and important function for any organization. Planning involve
policies and procedure to achieve desire goal of company. When it comes to planing it
formulate the job requirement and also decide the recruitment source. For the company
like chocolate presence it is important to do planning before hiring the employees which
are best fit for the job(De Cenzo Robbins and et. al 2016)

 Organizing: The next step is to develop and design the basic structure of organisation. It
ensures that employees are grouped into position and activities they will be performing.
Organizing help human resource department to delegate the authority and task as per
individual capabilities and skill. It also help to allocate different function to employees in
order to achieve their target. Chocolates presence used proper organizing method to
complete their task smoothly while maintaining the quality.
 Directing: This function encourage and motivate their employees to achieve
organisation goals. This can be achieved by making a proper plan of career of employees
and different motivational methods with the manpower working in the organisation. For
the company like chocolates presence it is crucial to encourage their employees to
appreciate their hard work for company. They should also provide some monitory
benefits such as bonus and rewards to keep the energized towards their work.
 Controlling: It involves in of activities which should be completed in given period of
time. HR mangers control all the function of human resource and managing whole
department. Mangers should have control on decision making and also on policies. It
also compare the performance of individual capabilities and skill and if they are not in
line, immediate action should be taken to reduce the risk of uncertainties. In the context
of chocolates presence, controlling is necessary function to evaluate employees
performance and talent (Sparrow Brewster and et. al, 2016)
Operative functions:
Operative functions deals in employment, development, compensate, integration and
personnel of the company. This involves those task and duties which are specially confide to the
human resources and personnel department. There are various operative functions which will be
helpful for chocolates presence are addressed below.
 Employment : It is the first step in human resource and employees are hire to achieve
aim and objective of organisation. This include recruitment, selection of employees as per
their skill and ability. Before employment process begin company should inform their
HR team regarding the potion and numbers of people required for the empty job.
Chocolates presence should hire employee who have skill and knowledge of making
chocolates and have experience in the particular field.

 Industrial relations: Nowadays maintaining industrial relation is very important to grow
in this competitive world. Human resource team can maintain industrial relationship
peacefully in the organisation in regards in labour welfare, safety and discipline.
 Performance appraisal: The employees performance is based on their performance and
further it is evaluated by HR team. On other hand, it help organisation to evaluate
whether employees need improvement in their respective field. Chocolates presence
should evaluate their employees performance and their working capabilities and if any
changes are required the HR team should immediately taken action and develop a plan
for those employees who need training. Further company should appreciate individual if
they perform better in future (Alfes and et. al., 2013)
Human resource management is one of the important factor for a successful venture. It
involves human assets and cost of the company is not included. In result talented workforce may
increase the value of the company. Chocolates presence is a manufacture of chocolates which
focus on there product in order to achieve their goal.
The HRM have important function in an organisation to perform the activities. There are
different kinds of function which are used in HRM are explained in detail manner.
HR planning: It is process to identify the present and future resources which are need for
the company. In the case of chocolate presence must use proper planning to avoid theft in future.
Recruitment and selection: In this process HR try to fill the empty job vacancies for
organisation. They have identify the right candidate for the job. Chocolate presence should
choose the correct candidate to improve effective of company.
Reward: It is given in organisation when employee perform well. So the chocolate
presence should appreciate the employees on their hard work and reward them on monetary
basis.
Training and development : Every organisation have training and development
programme to increase the capabilities of employees. In the regard of chocolate presence
company should avail proper training and development program to improve productivity.

b) Strengths and weaknesses of the current selection methods that are undertaken by the
organization.
There are different types of selection method that can be undertaken by organisation as to
effectively recruit well effective and trained professionals in their organisational structure. As
employees are life blood in each and every organisation thus, it becomes essential for company
to take advantage of best form of selection method. Chocolate presence is using interview form
of selection methods Mentioned below advantage and disadvantage of same are defined:
Strength
Explore cause behind the problem:
There may be different types of problems that can be arise in the mind of candidates.
Thus with the help of this process interviewer cab solve problem by evaluating actual reason
behind it (Budhwar and Debrah eds., 2013)
Development of relationship:
With the help of interview method formative development in between relationship of
interviewee and interviewer can be formed as there is a physical interaction takes places. This
will prove effective for both interviewee and organisation.
Weaknesses
Time consuming:
This is one of the major limitation of interview process. It involves more time as in this
time consumed in the process of preparation of interview, taking interview and interpretation of
responses.
Costly:
Interview mode of selection is a costly process as in this there are number of round that
require funds in more quantum which can further prove ineffective outcomes for organisation.
Home test assessment:
Home made test as taken as consideration for assessment of individual capabilities. In
the maths test individual IQ is been examined. An if the result is more than 50% than the person
have more critical thinking abilities and have good command in calculations. And English test is
taken to asses the individual understanding and thinking capabilities. A higher marks indicate
that person will succeed in academics and always be ahead of there peers.

C) Two potential improvement that can be consider by Chocolate Presence as to enhance its
selection process.
HRM helps organisation to have better skilled and competent employees to increase
company efficiency. The top level management are responsible for all HRM activities which are
going in the organisation (Chelladurai, P. and Kerwin, S., 2017) The function involves company
strategy formulation and also act as bridge between HRD department and employees. It also help
to diagnose the problem between among the employees and managers. Mentioned below there
are two potential improvement that can be consider by Chocolate presence as to effectively
increase efficiency of their selection process:
Training and Development:
It is important to provide training and development programme annually for their
employees to enhance their skills and performance capabilities. It will also increase production
and sales volumes of organisation. Training and development can be done in two ways which are
one the job and off the job. Chocolates presence should have proper training and development
program to increase individual performance of working.
Motivation :
It is one of the important factor for the employees as well as organisation to complete
their task. Sometimes it has been found that employees are performing their task properly as they
can. This happens because they are not motivated as other employees. So in this case it is
important or the company to reward them on the basis of work to motivate them . Chocolates
presence should also motivate their employees by rewarding with monetary or non monetary
benefits.
Motivation is the important aspect where HRM need improvement because this will
improve the efficiency of employees. Motivation should be given on time because it has more
impact on employees and will feel the sense of importance in an organisation.
LIMITATION:
There are soke limitation of motivation, it create conflict between individual and team
members. Some employees may feel biased as for not getting sport from their mangers. Another
limitation is stress, because achievement motivation is perpetual and in order to achieve task
employees get frustrated.

TASK 2
a) Individual specification
A person specification can be described as personnel attributes which is required in the
potential employees. It can be related to job description but person specification in more specific
about individual knowledge and skills. In other words, it is full description of employees
performance, capabilities and work experience regarding their job and duties.
Person Specification
 Post : Receptionist
 Section : Administration
 Key : This shows the requirement need :
Particulars Essentials Desirable
Qualification & Experience  Master in HR from
IBS collage
 Candidate must have
working experience in
service industry
 Two years experience
as receptionist.
Knowledge & Skill  Candidate should have
proper communicate
skills to deal with
clients all around the
world.
 Should understand job
responsibilities and
business operations in
order to perform
effectively and
efficiently.

b) Advantages and disadvantage of advertisement jobs in organisation
Advertisement is a mode of communication with end users who are availing the services.
In other words, it is tactic which is concerned with recruitment and selection of capable
candidates for the enterprise. In this regard, Chocolate Presence fills a vacancy for job by taking
into account the merits and demerits of both the types of advertising, namely, external and
internal, and then selecting one of the methods.
External Advertising
Advantages:
High reach: The biggest merit of this method of advertising is that with the utilisation of
this technique, the respective corporation can reach to a large pool of candidates. Chocolates
Presence can make use of noticeboards outside the organisation or different social media
platforms to reach to a larger pool of candidates. This will be beneficial as every person currently
owns smartphones or laptops and they spend lot of time on social media platform. Chocolates
presence can create awareness among the social media users about their job vacancy (Huselid
and Becker 2011)
Disadvantage:
Time consuming: It is more time consuming for any organization to hire the employees.
For the company like chocolates presence it will take time to find the right candidates for the job.
It is difficult to tell about candidates on the basis of information provide by individual whether
person is fit for job or not.
Costly method: It is one of the costly method for company to hire employee for their
vacancy. Chocolates presence should not use external advertisement method in order to reduce
the cost.
Internal Advertising
Advantages
Cost effective: It is one of the most cost effective method for making recruitment and
selection of a prospective candidate. Most of the companies are using this kind of method to hire
skilled and competent employees from within the entity. Chocolates presence should internal
tool for hiring the employees because is one of the cost effective method and easy for candidate
and for human resource team to evaluate the person potential for the job.

Disadvantages
Organisational exposure to competitors: When internal advertising is done, it inflates
the risk of competition for the respective company as hereby the recruitment is done from within
the entity and thus the candidate selected for the post may not be capable of sustaining
competition in market place. In the context of chocolates presences company have risk of
exposing their information.
There are several type of job present in organisation to make an effective process.
Leadership is kind of job which essential n organisation, which shows direction to their
employees. Another role is of spokesperson that may be any senior manger or can be from top
executive team. There job is to provide guidance and to make polices which are beneficial for
organisation.
Types of skill required in organisation:
For effective result the employees must have some skills which will set them apart from
other. Interpersonal skills is important in organisation because it will help the employees to
handle any situation in best possible way. Leadership skills are important as they take along the
subordinates and guide them so they can perform better in future.
Salaries must be paid according the position and individual performance. As above
discussed, the salary of manager must be more than employees and team leader should have
more the other members working in the same department.
c) Job Description
It is important document which includes the task and roles, duties which help the
candidate to understand the work. The job list and the roles that need to be done in the
organisation is known as job description.
Chocolate Presence
Job Description
Job title Receptionist
Department Administration

Reporting to Administration manager
Purpose of Job To answer the incoming and outgoing calls from different customers in
effective and efficient manner.
Key Work  To communicate with various clients and attain them politely.
And also greet them nicely so that it customer feel satisfied and
it will create a image for the company
 Maintaining and arranging the couriers and booking of clients
with concern of top level managers.
 Provide 24/7 call assistance to customers and should keep
reception premises neat and clean.
Responsibilities Responding to calls, ordering refreshments and drinks for clients also
provide badges to visitors.
TASK 3
Microsoft Corporation is one of the multinational company which deals in the technology
sector its head quarter is in Washington. It is developing industry which involves hardware and
software electronic service which aid to operate in Microsoft window. It the ample of software
creator which is also blue-chip for most of the company. In 2018 this company ranked No.30.
The Bill Gates and Paul Allen is the founder of this organisation. It is a star creator in private
computer software group and applications. The company provided best outlets and updated input
and output device for the development of the people and even also a helping gadget to many
financial company. Microsoft company encouraged the personal growth and development and
even provided the best opportunities for their employees and rewarded them. Th company even
provided the training and internship to its workers and motivated in best way to fine the solution
to its problem (Welch and et. al., 2011)
a) Training and internship programmes held in Microsoft and benefits to both organisation and
employees
The company is top listed organisation which aid to create the an opportunities to the
company in systematic manner so that more candidate can apply to this company. Moreover it

will structure industry which involve many youngsters who can work in a innovative way for the
growth of the company. The Journey of employees begins from the training program which is
conducted by the company (Unger and et. al. 2011)
Training and Internship programme: An internship is opportunity which given by the
company to the candidate to perform well in an potential level, best creative way of output is
basically called to be internship, and the person who go through this program is know intern. The
training activity is designed for the employees who can enhance their skill in a effective manner.
Even can smooth en its talents and communication skill. In context to Microsoft company, the
management provide internship and training program to its employees which help them to grow
in a impressive way. Company main focuses on those talented candidate who can solve the real
world problem. The company organisation believe that young mind is having the potential to
resolve the trouble in a creative fashion which need to explore the knowledge to the world. The
company provide 3 months internship program for the new interns. Some of the training
practises which are conducted in the Microsoft which are as follow:
 Training overview: The company is providing the grooming sessions to its employees,
the main purpose behind this is to develop the employees in such manner that they easily
work in the atmosphere. Reading IT activity courses : The step that is need for the company is provide the best
and IT (Information Technology) teaching to its employees so that it will provide them a
platform to enhance their skill. Classroom for education :Study materials and class room facility was been provided to
the employees and trainers, which aid to improve the knowledge. Online preparation sessions : Now a days online and digital programmes are been
implemented in the company, it also aid to understand the deep knowledge from any
where in this world (Storey 2014) On the Job upbringing : Most of time job role is need to play in the organisation but
because through which it is not able to gain the deep understand of the job work, so that
the company is providing the on the job role tanning session to its employees.
Benefits to worker and organisation:
Certain profit which are been given to its employees which are as follow:-