Investigation: HRM Impact on Company Success - Paddington Court Hotel

This report examines the impact of Human Resource Management (HRM) on the success of Paddington Court Hotel in London, UK. It begins with an introduction outlining the importance of HRM in organizational growth, employee satisfaction, and competitive advantage, followed by the research objectives, questions, and rationale. The report aims to analyze HRM's contribution to the hotel's success, identify challenges in managing human resources, and suggest approaches to overcome these issues. A literature review supports the analysis, exploring organization management, challenges like globalization and communication, and the importance of planning, organizing, directing, and controlling. The report emphasizes the benefits of effective HRM, including streamlined business operations and improved decision-making. The study highlights the significance of research in understanding management's impact on organizational performance and provides insights for organizations seeking to improve their HRM practices.

Introduction research
objectives

ABSTRACT
Human Resource Management (HRM) is the term used to describe formal systems devised
for the management of people within an organization. The responsibilities of a human resource
manager fall into three major areas: staffing, employee compensation and benefits, and
defining/designing work. It assists in management of the people who are working inside the
organization which is really necessary for the growth of firm. It has also been analyzed that
management of human resource also helps the firm in gaining competitive advantage. It supports
them in increasing the productivity as well as operational efficiency. Human resource
management is being designed so that the employee’s performance can be improved. This will
assist in enhancing the satisfaction level as well as productivity of employees and the firm.
Human resource management has provided safe and secure environment to the workers. The
impact of human resource management on organization is really high, because of this the
company has been able to retain employees (Armstrong, 2016). This has supported the firm in
creating employee loyalty which is really necessary for the growth of firm.
HRM has assisted the organization in maintaining proper relation with their employees. This
has assisted the firm in growing and also achieving the goals and objectives. Managing human
resource and providing them with proper training and compensation can assist in motivating
employees and also supports firm in enhancing the morale of employees. HRM also includes
developing policies in the firm like maintaining safe and secure working conditions to the
employees. This will also assist in creating worker’s belongingness and also increase employee’s
engagement in firm. This will help firm in growing and achieving objectives. Present report will
lay emphasis on Paddington court hotel which has been situated in London, United Kingdom.
The hotel is being engaged in providing hospitality services to the consumers. Report will
provide the details of literature review based on the aims and objectives which has been
prepared. It will also lay emphasis on the research methods which has been used in the report.

TITTLE
“An investigation to analyse the impact of Human resource management on the success
of a company. A case study on Paddington Court Hotel”.
INTRODUCTION
Background
Human resource management is one of the most important department of organization
that deals with people who are associated with organization and its operation. This is main
function of the human resource management in order to improve the performance of the business
organization in order to generate maximum productivity from the actions of the company in
target market. As a hospitality organization this is important for the organization this is important
for Paddington Court Hotel to perform and implement effective management in the organization
to generate high marginal profit in organization (Weber and Olds, 2016). There are various
activities and processes are used by the company to maintain effective management with in the
organization.
Aim of research project
“ To analyse the impact of Human resource management on development of an
organization.” A case study on Paddington Court Hotel
Research objectives
 To study the contribution of human resource management in Paddington Court Hotel's
success.
 To identify the problem which Paddington Court Hotel face while managing human
resource.
 To determine the approaches that company can apply to over come those issues.
Research questions
1. What is the contribution of human resource management in Paddington Court Hotel's
success?
2. What are the problem which Paddington Court Hotel face while managing human
resource?
3. What are the approaches that company can apply to over come those issues ?
Rationale of research
There are are different reason of selecting this topic for the research process.
Management is one of most important thing for the performance of business organization. This
research can help to understand the importance of management activity of the organization or
operation control.

Significance
Management is known as administrative activity that is performed by the business
organization to gain maximum productivity in internal and external operation of organization
(Mátyás, 2018). Human Resource management is used by the business organization to
effectively control all the actions and function of various department with in the organization.
LITERATURE REVIEW
To study the contribution of human resource management in Paddington Court Hotel's success.
Organization management is an activity that is used by the business organization to
getting all the people on a joint and common platform in order to meet the common goal of the
organization in effective way. This also can be relate to the effective management of the various
organization activities in order to ensure the optimum use of organizational resources. As per the
view of Liu and Zettersten, (2016) organization management or business management activities
that are performed by business organization are effectively planed and managed by the leaders
and manager of organization. For the retail sector organization this is important to implement
effective operation and organization management activities to run organization effectively. This
process of organization or business management can help the organization to retain maximum
productivity through maintaining various activities in the organization.
According to Gibson and Parkman, (2018) there are different consideration are made by
organization for Human Resource management. An organization needs business management for
different purposes. Management is basic function of organization and it can hale the leader and
senior level managers to effectively manage the organizational practices. Business management
is important for the business organization in different ways. There are different goals and targets
are set by business organization in target market. To meet all the targets and goals of
organization it is important to implement various activities and systems in the organization to
gain effective Human Resource management in organization (Choi, Cheng and Zhao, 2016). To
meet the goals and requirements of the organization there is a specific business plan is followed
by the company. Organization management can help the management of the organization to
effectively make business plan and segregate the activities of organization to achieve the targets
of company. This is also need of the management process to provide specific goals to the various
departments of the organization to perform their function more effectively. After the planning of
strategy for organization this is important for make strategical and tactical plan for

implementation of planning in the organization. Organization management is a process that is
used by the business organization to implement the planning in the operations of the company to
generate effective result with in target market. This is how a retail sector organization needs
Human Resource management to run efficiently.
To identify the problem which Paddington Court Hotel face while managing human resource.
As per the view of (Thomé, Scavarda, and Scavarda, 2016) there are different challenges
are faced by organization in Human Resource management that can aspects the core operation of
company for both inside and outside of the organization. Some of main challenges that are faced
by business organization are- globalization is considered as process that can provide opportunity
to the organization to gain more profit in international market bur this is major challenge for the
management of the organization to manage the function on international level. Lack of
communication is also major challenge for the management of the company to effectively
manage the internal operations of organization.
To determine the approaches that company can apply to over come those issues.
There are different aspect of the organization management with in organization
that can help the company to implement better management practices with in organization. As
per Reid and Sanders, (2019) some of the main aspect of the organization management for a
retail store are- organizational planning, organizing, directing and controlling operations of
organization. These four aspects help the organization management to effectively manage and
execute operations of the company in right direction. role of each aspect is important for the
organization. In different ways these operations can help the organization to maintain their
business practices with in the organization. This also provide better possibility to the employees
of the company to execute their external operation effectively. The role of each aspect is
important for the organization. These activities can help the organization to complete and
achieve their objectives effectively.
In opinion of Heizer, (2016) planning is one of the most important step for the
organization management. This can help the company to develop business plan for company.
There are various functions are performed by the business organization to make effective
business plan for implementation process that can be used to direct the business practices
performed by employees. In a business organization there are various functional department in
company. Thee functions are allocated with different tasks that are part of the organization

management plan. Management is not a single unit in the organization. The management with in
the business organization can be considered as group of people who are part of organization and
have specialization in certain field that can be used by the organization for developing business
plan for company. The plan that is made by the organization is used by the company to perform
other business process as per the outline decided in the business plan.
As per the view of Slack, (2018) after the process of planning this is most important role
of the business organization to organize various function of the business organization in order to
meet all the operational needs of company. This is important function of the organization
management which is consists of various operations that can help the organization effectively
perform in market place. Some of the main processes in organizing are- identifying the activities
that are need to be performed in organization. Organizing the activities of different departments
of organization. Classification of authority with in various department and people of company.
Coordination is also considered as one of most important activity of organization management.
According to Bromiley and Rau, (2016) apart from organizing some other practices are
involved in organization management which are- people management, providing direction to the
employees of organization, apart form directing, managing people and develop plan for company
this is also important for the business organization to monitor the actions of the employees in
order to keep actions of employees in controlled manner. This is how organization business
management aspects can help company to gain maximum efficiency in target market.
As per the view of Bozarth and Handfield, (2019) there are different advantage of
business management for the business organization. It can help company to gain different
benefits in internal operation and effective performance in the target market. Some of the main
benefits of organization management are- it can help them to maintain their business in
streamline. This is important for the business organization to keep their actions more focused an
associated with their business goals to achieve business targets with high effectiveness. Effective
Human Resource management provide the capability to the organization in order to Improve the
decision making of organization. This is important for the business organization to gain better
information of various functions and internal capability of the company and its employees to
implement better decisions that are good for growth and development of organization in target
market. operate on multiple locations in global market and provide more focus to the customer

services. This is how by effective business management in organization can provide better
opportunities to the company to maintain their productivity very high in market place.
JUSTIFICATION AND CONTEXTUALIZATION
Importance of research
Research refers a creative as well as a systematic work which is being undertaken in
increase knowledge related to the topic on which it is conducted. For this study, the research
topic is management and its importance for organizational performance (Deal and et.al., 2016).
So, the focus of this study is on management and its improvement. Research is not limited to
gather informations but in research development, scholar collect accurate informations relevant
to the topic, analyse them and try to identify facts about the topic. So, the main reason and
importance of conducting this research is to hep all sector of organizations to understand
importance of management and how they can make this function better and take competitive
advantages opportunities. This research will identify benefits of an effective management for
business organization, several aspects of organization management as well as challenges which
business organization face in management activities.
Importance to accomplish main goal related to the research
With the help of conducting this research, researcher wants to accomplish the main goal
is to analysing importance of Management for the performance of Business organization in
market Place. So, one of the focus of this research study is on management. Management is one
of the main function of any type of organization on which all other activities depend. It is an
important function or action in which manager of an organization control as well as deal with
people or things. Making organization able to coordinate all activities of business by telling them
importance of management, researcher can help them out in accomplishing their goals (Garg,
Pandey and Vashisht, 2018).
In addition, by conducting this research, scholar will find out different ways of managing
all activities as well as some reasons as why management plays a role to the great extent. So,
helping out companies about all benefits and importances of an effective Human Resource
management is one of the main reason or importance of accomplishing the main goal of this
research.
Ways this research build on existing body of evidence

In the context of research development, it can be said that scholar will develop this
research on the basis of some existing as well as gathering new relevant data. There are several
sources of collecting informations relevant to the topic. Management is one of the important and
common topic which can help out to companies, viewers and others in knowing importance of
management. For developing and making this research successful, it is important for researcher
to gather informations from effective sources and for that they must analyse all sources
(Lordkipanidze, 2019). From the above introduction, it is identified that an effective
management does not only help companies or retailers in improving performance but also it
allows them to increase profit margins by attracting customer's to the great extent.
Time-frame and other aspects
A successful research is the one who is developed and accomplished goals in a timely
manner. There are several researches who have been developed and became failure because,
scholar did not accomplish goals in a timely manner. So, one of the main key of the success is to
accomplish goal and compete the research in a timely manner. In the context of this research, it
can be said that several factors play an important role in making the research successful such as:
HR, technical staff, other stationeries for paper work and enough time. This study can be
completed in a timely manner because researcher can collect informations related to management
from different sources. It is the common topic, so they will not find difficulties in getting
relevant, accurate and authenticate informations (Bloomberg and Volpe, 2018).
RESEARCH METHODOLOGY
Research methodology is one of the most important element of research. It refers a
process which scholar uses for identifying, selecting and analysing informations about topic. One
of the main aim of using and completing this function is to analyse to evaluate research study's
overall validity and reliability (Kumar, 2019). It is a combination of several elements such as
research types, philosophies, approaches, data collection and data analysis.
Research types
A careful consideration of study regarding a particular problem by using scientific
methods. There are mainly 2 types or methods of research. These types show a form in which
data are being gathered. There are 2 form in which data or informations can be collected such as
in numerical form and in words or feelings form. Selection of the type of research mainly

depends upon the nature of research. It is management related research, so, researcher will make
an effective use of qualitative research. Qualitative research is one which does not involve
numbers or are being collected in the form of words. It may also use pictures and observations.
Interviews, focus group are some examples of qualitative type. On the other hand, quantitative is
one in which data are being collected in the form of numbers. Survey, observations are some
examples and ways of collecting quantitative data.
Research approaches
After selecting the type of research, it is important for scholar to identify the best
approach. Approaches are also being divided into 2 parts such as inductive and deductive (Flick,
2018). Inductive approach is all about developing a new theory for collecting informations
relevant to the topic. On the other hand, deductive research approach is a testing theory or an
hypothesis of an existing theory. This study is qualitative so, researcher will use inductive
research approach because inductive approach is suitable with qualitative.
Research philosophies
Research philosophy can be defined as rules and assumptions which governs the way in
which scholar carries research. Positivism and interpretivism are main 2 philosophies of
research. As per the positivism, society shapes individuals which exercise coercive control over
individuals. On the other hand, in interpretivism, people are more conscious who react to
external social factors as positivist believes. For this study, scholar will make an effective use of
interpretivism research philosophy. It allows researcher to interpret all elements of the study.
Data collection
Data collection is also known as one of the important element of research methodology.
It shows different sources and ways of collecting accurate and reliable data to the topic. Topic of
this research is management and its effectiveness so, it is important for scholar to select the best
source. There are mainly 2 types of sources of collecting data such as primary and secondary
(Fulford and Hodgson, 2016). In primary data collection, researcher gathers new informations

which are not being used before. Some examples or sources of primary include: questionnaire,
survey etc. On the other hand, secondary data collection is one in which researcher gathers
existing informations which may used before. Some examples of secondary data sources include:
books and journals, internet etc. Researcher will use both types.
Data analysis
After collecting relevant informations it is important for scholar to evaluate and analyse
them in order to make them accurate and use them for developing the study. As like research
types, data analysis is also being divided into 2 parts such as: qualitative and quantitative.
Selection of data analysis also depend upon the type of research. For this study, researcher will
select qualitative so, the type of data analysis will be qualitative as well. With the help of
qualitative data analysis, scholar will make all informations relevant and make them able to use
for development of the study and accomplishment of goals.
Sampling
For collecting data, it is important to have a group of people. A group of selected people
is called sample and the process of selecting sample is known as sampling. Sample plays an
important role as they help researcher in getting accurate informations. There are mainly 2 types
of sampling such as probability and non-probability. In probability type, researcher select sample
randomly (Jebb, Parrigon and Woo, 2017). On the other hand, in non-random type, they select
sample or a group of people on the basis of some factors or non-randomly. For this study,
researcher will use random sampling method. One of the main aim of using this method is to
increase morale of selected people and make them feel valued. It also decreases chances of bias.
Ethical consideration
Ethics plays an important role as it shows the difference between the rights acts and
wrong acts to scholar in research study. Maintaining ethics and conducting research with ethics
can help researcher in making its study successful and improving image.
There are several considerations which needs to be followed by researcher while conducting
research include:
 To not bind participant to give answers and take participation in research process.
 To keep all informations of participant safe and secure.
 To build a trusting environment and use effective communication sources.

Limitations
Identifying importance and effectiveness of management on the performance of an
organization is one of the main aim and task for which research is being conducted. Researcher
will use both primary and secondary data. But collecting data with the help of sample can create
some problems. Sometimes participants do not give accurate data and by getting inaccurate data
can decrease effectiveness of the study. Lack of finance and effective sources of fund is other
limitation of this study (Taherdoost, 2016).
Aim:
“An investigation to analyze the impact of Human resource management on the success of a
company. A case study on Paddington Court Hotel”
Objectives
 To evaluate the impact of HRM on Paddington court hotel
 To analyze the benefits of HRM in an organization
 To discuss the function of human resource management
 To explore the importance of HRM in Paddington court hotel.
Research questions
 What is the impact of HRM on Paddington court hotel?
 What are the benefits of HRM in an organization?
 What are the function of human resource management?
 What is the importance of HRM in Paddington court hotel?
Justification of chosen study
The present topic is being selected in order to know about the impact of HRM on the
productivity and business performance of firm. This topic is being selected so that researcher can
know about the benefits that has been gained by the firm because of implementation of human
resource management (Kravariti and Johnston, 2020). It is being selected so that researcher can
evaluate the importance of HR functions.
Why is your research important?
I have been working in the hospitality firm from about 3 years and now I have just joined
the Paddington court hotel. I want them to implement human resource management as it has
huge impact and will assist them in enhancing the productivity as well as managerial efficiency.

It will also assist them in making organizational culture better. It is really important for the
growth of firm that’s why my research is really important.
How will it build on the existing body of evidence?
The body of evidence can be filled by analyzing the questionnaires that has been filled by
the employees. This will assist the researchers in knowing about the impact of Human resource
management on the organization.
Is it timely?
Yes, it is really timely and also reliable because of the questionnaire filling, I have been
able to know about the exact condition of organization and have tried to bring changes in that.
Does it respond to an existing need?
Yes, it responds to the existing need, I was being able to identify the impact of HRM on
hospitality organization. The research has proved that the impact of HRM is positive in nature
and has helped the firm in enhancing their productivity as well as managerial efficiency. It has
also assisted the organization in growing and they have been able to create employee’s loyalty
because of the management related to human resources. It has helped firm in enhancing the
quality of services which has been provided by them.
LITERATURE REVIEW
Theme 1: evaluate the impact of HRM on Paddington court hotel
As per the view of Stewart and Brown, (2019) human resource management has huge
impact on the business of Paddington court hotel. It has been analyzed that the HRM has assisted
firm in growing by properly arranging the resources. In this the managers have been engaged in
making sure that right person has been placed at the right place and without any discrimination.
They have been engaged in providing learning and training to employees so that workers
efficiency can be increased and also it has helped Paddington hotel in enhancing the skills and
abilities of employees. Thus, human resource management has huge impact on the operational
efficiency and managerial performance of the hospitality organization. It has been analyzed that
human resource management has been implemented in the organization for the sole purpose of
enhancing the bond between firm and employees. This has assisted them in enhancing and
engaging employees more in the company. The skills which has been developed by the HR
department of Paddington hotel has assisted in enhancing the intellectual power of the company.
This has helped hospitality organization in achieving their goals and objectives. In the human

resource management practices the employees are being provided with the rewards and
incentives. This has a huge impact because of this employee are been retained and also worker’s
loyalty has been created. It has also been analyzed that managing human resource in firm also
assists in increasing the morale of employees which is really necessary for Paddington hotel in
order to create loyalty of the workers. It is also the duty of managers to motivate the employees
in positive manner so that their skills and abilities can be increased and also the workers as well
as profitability and revenue of the firm. There is also various impact of human resource
management in the Paddington court hotel. It has been analyzed that the management of human
resources has resulted in reducing down the conflicts in the firm. This has assisted the
Paddington court hotel in making the organizational culture better and it has also helped the
company in achieving goals and objectives. Human resource management is also provided with
the responsibility to recruit efficient and talented employees. This type of management also
supports the hospitality organization in gaining competitive advantage.
Theme 2: To analyse the benefits of HRM in an organization
In the view point of Batarlienė and et.al., (2017) there are various benefits of human
resource management in an organization. It has been analysed that HRM is been engaged in
enhancing the morale and performance of employees by providing them with proper training and
learning. This department has also assisted the firm in management of conflicts which has made
organization culture better in firm. This will also support company in growing and attracting
more new and talented employees in firm. It has also been analysed that human resource
management also has the benefit of making the organizations culture better. HRM in an
organization also assists in fostering the team spirit. This is one of the main reason that the firm
can be engaged in completing the work on time and also it will increase their productivity as well
as operational efficiency level (Brown, Hirsh and Reilly, 2019). The other benefits of having
human resource management in company is that they take the responsibility of providing training
to employees. This continuous education keeps the skills up to date and assists the employees as
well as organization in achieving goals and objectives. This has supported firm in growing and
this has also assisted them in enhancing their productivity as well as managerial efficiency. The
Human resource management system plays the role of safety and health in the workplace. It can
be achieved by framing the policies and procedures so that the employees in the Paddington
court hotel can remain motivated and also the employee’s belongingness has been created. This

has assisted the firm in growing and achieving the goals and objectives. This has also helped the
company in increasing the profitability. There are also various other benefits of human resource
department in hospitality organization. This department involves in making sure that the
employees are been provided with the job which matches their skills as well as abilities. It is
really necessary for the growth of firm. It also assists company in gaining competitive advantage
and also help them in growing. It will also assist in growing and achieving the set target. Human
resource department is also being engaged in taking safety measures which are really necessary
so that the employees can be retained in the firm. This will help in creating worker’s loyalty.
Theme 3: To discuss the function of human resource management
In accordance with Nankervis and et.al., (2019) there are various functions of human
resource management that assists the firm in achieving goals and objectives. This department is
being engaged in ensuring that employees are been provided with the induction and orientation.
It makes sure that the employees are been well aware about the work and skills which will be
required by them when working in any hospitality firm. This is really necessary for the growth of
firm to make workers aware about the objectives. It can assist the company in reducing the
confusion and also growth is being provided. This also helps the organization in enhancing their
productivity as well as operational efficiency. The human resource department also had the
function of been engaged in doing employee welfare so that the job satisfaction can be provided.
This has assisted firm in growing and achieving the goals and objectives (Gitonga, Kilika and
Obere, 2016). This will also help the hospitality organization in engaging employees more in
firm and also their performance level will be increased. Human resource management also have
the main function of influencing the behaviour of employees in the firm. They make sure that the
employee and employer have better relationship so that the reputation and good will of firm can
be increased. This will assist them in making better bond between them and also the employee
turnover will be reduced. It has also been analysed that human resource management is also
being engaged in analysing the needs and demands of employees by having a proper
communication with them.
This has assisted them in growing and also it has supported them in achieving the goals and
objectives. The other major function of human resource management is that this department is
also been involved in providing training. They have been engaged in analysing the training needs
and providing it for the betterment of employees. This has assisted hospitality organization in

growing and achieving their goals and objectives. Human resource also has the function of to be
engaged in doing the long term planning. In this the manager are been engaged in analysing the
threats by forecasting. This is really necessary for the growth of firm. It also assists hospitality
organization in achieving their goals and objectives. They also guide and motivate people with
the help of organizing personal development program. This assist the hospitality organization in
achieving the goals and objectives. It will also support firm in increasing their brand value as
well as reputation. It will be necessary for the growth of hospitality organization.
Theme 4: To explore the importance of HRM in Paddington court hotel
In the opinion of Jenkins, (2017) the management of human resource is of utmost
importance in Paddington court hotel. Moreover, an efficient HR management team can give
firms an edge over their competition. Human resource management in Paddington court hotel has
been involved in creating higher efficiency of employees. It is really important for employees to
be provided with learning and training so that their skills can be improved and they are being
able to achieve the set target and objectives. This function of HRM is important for the personal
as well as professional development of workers. It is also important in Paddington court hotel for
recruitment and training of employees. HRM prefers growth and helps in gaining competitive
edge (Ko and Ma, 2019). HR professionals are trained to conduct efficient negotiations with
potential and existing employees, as well as being well-versed with employee benefits that are
likely to attract quality candidates and retaining the existing workforce.
This will assist Paddington court hotel in enhancing the productivity as well managerial
efficiency. It will support the firm in growing and also achieving goals and objectives. It has also
been analysed that human resource management is important as it provides training and learning
to employees that assists in enhancing the employer and employee relationship (Yu and Guo,
2016). This is really necessary and important for the growth of firm. It also increases the
productivity and managerial efficiency of the business. This department is important in the
Paddington court hotel as it also influences the employer and employee relationship by managing
the chaos and conflict. HRM also assists in maintaining the culture of organization better. It also
increases the employee satisfaction that directly increases the productivity and is really necessary
for the growth of company. It has also been analysed that HR professionals also have the
responsibility to maintain the healthy work culture so that there has been a better productivity
among workers who are been working in the Paddington court hotel. This will also assist the

firm in achieving their goals and objectives which is really necessary for the growth of company.
Human resource management also makes sure that employees comply to the laws rules and
regulations. This will assist them in making the environment of firm better and also the firm will
be able to retain employees.
METHODOLOGY
Research methodology can be defined as the methods which can be used to analyse,
interpret and evaluate the information so that the more information can be gained by the scholars
related to the subject matter. It assists the researchers in better understanding the topic and also
they will be able to gain the desired results that scholars want to explore and will also be able to
gain better knowledge.
Research type: There is basically two type of research one is qualitative and the other one
is quantitative. In the qualitative there is no use of numbers and the data which has been
collected by the researcher is based on theoretical framework. In this the information related to
topic has been gathered with the help of open ended communication and better framework. In
this the data can be obtained by the scholars with the help of foot notes that has been written by
researchers in the course of observation and interviews. It is basically the information which
consists of non-numeric facts and figures. It is really easy for the researcher to collect this type of
information (Anisimov and et.al., 2017). The qualities information can also be collected with the
help of transcript and videos. This will assist the researchers in getting to the end results. It will
also help them in collecting better information which is really required for the achievements of
the goals and objectives that has been set up by the researchers. On the other hand, quantitative
research makes use of number. This type of data collection is based on the numerical facts and
figures. The present research will make use of qualitative data for the present report. It will be
based on the theoretical framework. It will help in understanding the better experience of human
behaviour and also the scholars will be able to get through the end results. It is really easy and
reliable to collect the qualitative source of information. It also takes less amount of time for
collecting the information which is qualitative in nature.
Research approach- It basically consists of the steps which are been used by the
researchers so that they have an idea about the broad concepts of subject matter. There are
basically three type of research approaches that is inductive, deductive and adductive (Ko and
Ma, 2019). Inductive approach is being used for the qualitative study, it is basically based on the

theoretical concepts and the framework. Inductive is basically been used for the theory
generation and building process. Deductive approach is being used for the quantitative study, it
has been used on the basis of facts and figures. Adductive approach can be used by researchers in
order to generate the new theory. For the present report inductive approach will be used by
scholars.
Research strategy- it is basically the guide which can be used by the researchers for the
planning, controlling the end results of the research. It is basically the step by step guide which
can be used by researchers to achieve the goals and objectives. There is various type of research
strategy which can be used by scholars (Müller-Jentsch, 2019). For the present research
descriptive type will be used. In this the researcher can obtain the single variable for each
separate variable. This type of research strategy is basically being used by the researchers for the
qualitative study. It can assist the researchers in getting the end results.
Data collection- It is the process of collecting and gathering of information. There are two
type of data collection method which can be used by the researcher in order to get more data
related to the subject matter. Primary method is basically that process in which the information
collected by the researchers are raw and unpublished. In this there are various type of methods
that can be used for the data collection that is observation, interview, questionnaire. This type of
data collection method is reliable as the information is been collected by researchers themselves.
The only disadvantage of the primary method is that a lot of time needs to be invested by
researchers when collecting this type of data (Collings, Wood. and Szamosi, 2018). The other
type of data collection method is secondary. In this the researchers make use of already
published data. The information can be gathered with the help of books and journals, websites
and many more. The data can be easily collected with the help of this. In this the researchers
require less amount of time as the information is already been published. There are chances that
information which has been provided by researcher may not be useful to scholars. This is the
prime dis-advantage of the secondary method of data collection which can be faced by
researchers. For the present study primary data will be collected with the help of questionnaire
method.
Sampling- It is the strategy where population is being drawn and the samples are being
collected from the group population. For the present study simple random sampling will be used
by the researchers so that no biasness exists (Kravariti and Johnston, 2020). This will assist the

researchers in collecting more reliable and authentic data which will help them in getting the end
results. It will allow the researchers to infer the information which will really be necessary for
getting the end results. Random sampling is purest form of method because of which most
reliable and authentic data can be collected and also it will help in gaining better results. In this
50 employees will be chosen for the present study.
Data analysis- It can be defined as the process of cleaning and transferring the data so that
better business decision can be made and also it will help in achieving the goals and objectives.
In the data analysis it is a process of extracting the most useful information that can be used by
researchers in order to gain the end results. For the present research thematic analysis will be
used. It is basically being used for the qualitative data. The decision can be made by researchers
based in the information which has been extracted by the scholars.
Access and Ethics (Ethics, Validity, Reliability, Limitations): Researcher needs to make
sure that while collecting the data, they are making use of ethical consideration.
Ethics: The data must not be collected without the consent of participants. The researchers
also need to make sure that the data which is been collected do not hurt the cultural belief of any
participants.
Validity and reliability: The data which has been collected by the researcher must be
reliable and have better validity (Bordunos and Kosheleva, 2018). They must be engaged in
collecting information from reliable and authentic sources.
Limitations: During the time of data collection there were certain limitations like employees
must be made aware that data has been collected from them, so that their goals and objectives
can be matched to organizational goals.
ANALYSIS/DISCUSSION
This part will consist of questionnaire that has been filled by 5 employees and has provided
details about the impact of human resource management.
Theme 1: HRM has positive impact on your growth as an employee
Employee Number
Yes 44
No 6
Total 50

Interpretation: From the above chart it can be interpretated that the human resource
management has positive impact on the growth of firm as well as employees. It has been
analysed from the pie-chart that 44 of the employees has agreed that there skills and abilities has
been enhanced because of the HR functions. They have been able to achieve their goals and
objectives. On the other hand 6 of employees do not agree with the statement so thay said no.
Theme 2: Human resource management functions build up your morale
Employee Number
Yes 45
No 5
Total 50
Interpretation: From the above chart it can be interpreted that human reosurce functions
has helped employees in enhancing their morale as well as satisfaction level. It has asissted the
firm in retaining employees. It has been analysed from the chart that 45 employees has agrred
that HRM functions has helped them in enhancing their morale. On the other hand 5 has also
disagrred witg the same information passed on to them.
Theme 3: HRM is important in organization
Employee Number

Yes 43
No 7
Total 50
Interpretation: It has been interpreted from the above chart that employees have agreed
about that management of human resource is really important in company. It has assisted the
firm in enhancing their productivity as well as managerial efficiency. It has helped the
employees in growing. The chart has provided that 43 employees agrees that human resource is
essential while 7 employees disagree with it.
Theme 4: HR policies has laid emphasis on employee safety
Employee Number
Yes 46
No 4
Total 50
Interpretation: From the above chart, it can be summarised that HR policies has laid
special focus on the employee safety. They have provided employees with better environment so

that goals and objectives can be achieved. It has been analysed from the chart that 46 employees
has agrred that employees safety is been provided under management of human resource. On the
other hand 4 of the employees also disagrees with the statement provided.
Theme 5: organization productivity has been increased because of HR function
Employee Number
Yes 41
No 9
Total 50
Interpretation: From the above bar graph it can be summarised that human resource
management has assisted the firm in enhancing their productivity. They have been able to
increase the skills and abilities of employees by providing them with better training and learning
opportunities. It has been analysed that 41 employees have agreed that organization productivity
has been increased because of the HR function. On the other hand, 9 of the employees also
disagrees with the statement which has been provided to them.
Theme 6: HR management are really important in company
Employee Number
Yes 48
No 2
Total 50

Interpretation: From the above chart, it has been summarised that 48 employees has agreed
that human resource management is really important for the growth of firm. It has assisted them
in achieving the goals and objectives and also productivity has been increased because of this
function. It has been analysed from the employees that there has been a positive impact of HR in
the growth of firm. On the other hand, it has been analysed that 2 of the employees do not think
that HR management is important for the firm (Lin and et.al., 2016).
Theme 7: relationship has been improved because of human resource management
Employee Number
Yes 44
No 6
Total 50
Interpretation: From the above chart it has been summarised that 44 employees has
believed that their relationship has been improved because of the management related to human

resource. They have been able to retain employees and has increased employee loyalty. On the
other hand, 6 of the employees do not feel like HR has enhanced the relationship.
RESULTS
The results are purely on the basis of above chapter that is analysis and discussion. It has
been analysed that Human resource management has the positive impact on the employees. The
above discussion has provided with the details that HRM has enhanced the morale of workers
and they have become more satisfied. This has also assisted the hospitality organization in
achieving their goals and objectives. It has also helped in reaching out to the needs and demands
of employees which is really necessary for the growth of firm. It has also been analysed from the
research that human resource management has helped the Paddington court hotel in making the
relationship between employees and employer better (Olson and et.al., 2018). This has also been
analysed that human resource management is important as it provides training and learning to
employees that assists in enhancing the employer and employee relationship. The above chapter
has also provided with the details that human resource management functions has also assisted in
enhancing the skills and abilities of employees by providing them with better training and
learning. This has also helped workers of Paddington court hotel in exploring various
opportunities which is really necessary for their personal as well as professional growth. Human
resource management has also provided to them with better organizational environment. This has
assisted the employees of hospitality organization in enhancing their efficiency and has also
helped them in achieving their goals and objectives. It has also been analysed from the research
that The human resource department also had the function of been engaged in doing employee
welfare so that the job satisfaction can be provided. This has assisted firm in growing and
achieving the goals and objectives. It has supported the Paddington court hotel in enhancing their
productivity as well as managerial efficiency.
CONCLUSION
From the above study it has been summarised that human resource management has the
huge impact on the business and managerial performance of the Paddington court hotel. The
management of human resources has assisted the firm in achieving the goals and objectives
which is really necessary for the growth of firm. It has been analysed from the research that there

have been various benefits of human resource management. It has been evaluated that HR
professionals has supported the firm in making the organizational culture better. This has assisted
the hospitality organization in retaining employees and has also been able to create worker’s
loyalty. They have also been engaged in providing the employees with rewards and incentives so
that their morale rises and it has also supported the Paddington court hotel in retaining
employees and creating worker’s satisfaction. It has also been analysed from the report that
human resource management has the huge impact on enhancing the productivity as well as
managerial efficiency of workers. It has helped the hospitality organization in enhancing their
good will as well as brand reputation. They have been able to attract more consumers because of
this. Human resource management has also provided the company with growth and because of
this the firm was been able to gain the competitive advantage. It has assisted the Paddington
court hotel in achieving their set objectives and goals. It has also been analysed that the company
has been able to create better bond with their employees because of the implementation of HR
practices.
RECOMMENDATION
It has been recommended to the Paddington court hotel that they must be engaged in
implementing better HR policies so that the organizational culture can be made better and also
they will be able to achieve their goals and objectives. It has also been recommended that the
company can make use of better automated tools and techniques so that organization can be able
to make goals and objectives of firm clear to the workers. This is really essential for the growth
of firm. It will also help the organization in enhancing their productivity as well as managerial
performance. The data collected in this study could indicate areas of future research. For
example replication and enlargement of the sample size of this study in other regions would be
desirable. This will assist the researchers in gaining better information related to the impact of
human resource management on Paddington court hotel.

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Batarlienė, N. and et.al., 2017. The impact of human resource management on the
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Olson, E.M. and et.al., 2018. The application of human resource management policies within the
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Collings, D.G., Wood, G.T. and Szamosi, L.T. eds., 2018. Human resource management: A
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Bordunos, A.K. and Kosheleva, S.V., 2018. Freedom of choice in human resource management
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Berdnikova, L.F. and et.al., 2020. Human Resource Management System Development at Smart
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25 (MG/LW 060319)

APPENDIX
Questionnaire
Do you feel like HRM has positive impact on your growth as an employee?
 Yes
 No
Did Human resource management functions build up your morale?
 Yes
 No
Do you feel like HRM is important in organization?
 Yes
 No
Do HR policies has laid emphasis on employee safety?
 Yes
 No
Does organization productivity has been increased because of HR function?
 Yes
 No
Do you feel like HR management are really important in company?
 Yes
 NO
Does your relationship has been improved because of human resource management?
 Yes
 No
Aim
To investigate an influence of employee turnover
on the performance of company in context of
Hospitality sector: case study on Paddington
Hotel
Objectives
To understand the concept of employee turnover
To determine factors that induces the staff to
leave the job
To analyse an effect of employee turnover on the
performance of corporation
To recommend appropriate measures for
managing turnover of employees at workplace
26 (MG/LW 060319)

Rationale
The main reason behind conducting this report is
to identify major causes of employee turnover in
hospitality sector firms. It is very crucial to
prepare the report on this particular topic as
currently it is major problem that is been faced
by all types of Hospitality companies. This study
will help the firms in gaining deeper insights
relating to the factors or a component that poses
a great impact on the workforce in leaving their
jobs. This report is being formulated for
understanding the elements that induces the staff
to left their work and in knowing the measures or
corrective action could be taken for managing
employee turnover. Moreover, this research is
being conducted for analysing the manner or
extent to which turnover of employees might
result to a negative effect of the company’s
productivity, sales and profitability.
Outline of the project:
This section should include the details of the research
methods i.e. what will be done and how. Please start
by giving a brief summary (one paragraph) including
how many participants there are likely to be, where
the research will take place and an indication of how
long participation will take for each section
(interviews, questionnaires etc.) and in total.
27 (MG/LW 060319)

In this study, scholar will make use of qualitative
method which helps in making a detailed
analysis of the qualitative characteristics such as
emotions, feeling and belief associated with the
effect of staff turnover on firm’s performance.
An investigator will be using primary as well as
secondary sources for collecting the data which
helps in making the study more as valid and
reliable. The common sources which would be
utilised by researcher in order to obtain data for
the report includes structuring questionnaire,
conducting survey, reviewing books, articles,
journal and internet. These sources help in
gathering relevant information and reduces the
chances of inaccuracy or misleading data.
Referring to this report, researcher will be using
simple random sampling where all the member
in population has equal chance of getting
selected. Under this the sample is been collected
randomly so that chances of error and biasness is
reduced to larger extent. This tool is the type of
probabilistic sampling where the scholar takes a
sample from large population based on the
subjective judgement. The sample of 30
managers will be chosen as the respondent for
assessing the data and generating adequate
conclusions.
28 (MG/LW 060319)

You should attach all the research
instruments you are planning to use in your
research, e.g. interview questionnaire,
online questionnaire template, etc. These
should be checked by your supervisor prior
to Ethics application approval)
Please confirm that
1) you have attached all research
instruments you intend to use, and
2) you will notify your supervisor of any
major changes.
YES
29 (MG/LW 060319)

SECTION 4: ETHICS ISSUES
Ethical issues raised by the project and how these will be addressed:
Points that should be considered include:
 Participants and consent
 Confidentiality and anonymity
 Right to withdrawal
 Deception
 Permissions from organisations involved
 Whether any vulnerable populations are involved (including under 18s) (also see Section 6)
This section should have some comment and not left blank.
The researcher will face ethical issues with regard to right to withdrawal and confidentiality in
conducting the primary research analysis as in this personal information of individual is involved.
30 (MG/LW 060319)

SECTION 5: HEALTH & SAFETY ISSUES
Health & safety issues raised by the project, including any risks to participants and/or
researcher and sole working. Think of hazards, who can be harmed, how can someone be
harmed, number of people affected, what are the consequences, what are the existing or
possible control measures.
You should clearly indicate how these H&S issues will be addressed. This section should
have some comment and not left blank.
 Please discuss these with your Supervisor, who should contact the Head of Health & Safety if
necessary.
31 (MG/LW 060319)

SECTION 6: RESEARCH INVOLVING PARTICIPANTS
 You should amend the attached Participant Consent Form template to be given to
participants as required
 You should also attach any other information to be given to participants
You should consider carefully what information you provide to participants, e.g. scope of
study, number of participants, duration of study, risks/benefits of the project. It is
recommended that the participant has two copies of the consent form so they can retain one
for information.
 If images or anything else which might allow the identification of participants is to be
publicly accessible (e.g. on the web), further written consent must be secured.
A separate section regarding this should be included on the participant consent form.
Please confirm that
1) you have attached the amended consent form and information sheet (if applicable) to be
given to participants, and
2) you will notify your supervisor of any major changes.
YES
Give details of 1) the method of recruitment, and 2) potential benefits or incentives to
participants if any (include any financial benefits where appropriate).
(NB: Please remember that written permission will have to be sought from any organisations where
recruitment is carried out or posters placed (e.g. if you recruit in GP’s surgeries you will require NHS approval)
1) Social media and web advertising
2) Bonus
Please confirm that you have attached written permission from any organisations where
recruitment is carried out or posters placed
YES
Will your research involve participants who are aged under 18?
YES NO
Will you be approaching participants who might be considered to be vulnerable (please give
details if not addressed elsewhere on this form)?
YES NO
1

If you have answered Yes please refer to the Ethics Guidelines (especially section 3.4.j if
your research involves participants who are aged under 18) and highlight the particular
issues raised by working with these participants and how these issues have been
addressed.
If you have answered yes to either of the above you will need to obtain DBS clearance.
Please contact your supervisor.
(Please note: if you are unsure whether DBS clearance is required, please discuss it with
your supervisor)
Please tick the box to confirm that the appropriate DBS (Disclosure and Barring Service)
check has been applied for.
If you have already obtained DBS clearance, please provide details of DBS check (date,
disclosure number, issuing organisation (if applicable) and place of issue).
If issued by another organisation please advise if you have registered this with the DBS
Update Service and provide reference number and date.
SECTION 7: DATA PROTECTION
Before completing this section of the form, you should read the Data Protection and Storage
Guidance for Researchers. It is the responsibility of students to ensure that they comply
with the University’s policies and procedures regarding data protection.
All research data must also be processed in line with the University’s IT Policy, which
states,
You must not create, download, store or transmit unlawful material, or material that is
indecent, offensive, threatening or discriminatory or extremist.
ETHICS FORM COMPLETION AND APPROVAL
Before starting data collection for the dissertation:
After ethics form completion with attachments (e.g. consent/access/survey forms and
letters) email it to your supervisor. The Ethics form and attachments should be agreed with,
and signed off by your supervisor, and it should be signed by you.
Then, you and your supervisor must keep an electronic copy of the completed Ethics form
(with attachments e.g. consent/access/survey forms and letters) that is signed by your
2

supervisor and you. It must be stored in a safe place because it may be required for
inspection at a later date.
SAFE STORAGE: OF YOUR RESEARCH MATERIAL/DATA COLLECTION
DOCUMENTS
Safely saving your research material during data collection and after dissertation
submission on Turnit In:
Keep a copy of the dissertation documents with your data collection instruments and all of
the electronic data collection/analysis files (all participant related/anonymised documents
and ‘personal data’ (also see the definition below): questionnaires, interview forms,
interview transcripts, focus group data, survey data and observation records etc.) within
your QAHE Roehampton account document folder or in another secure storage area, laptop
or personal computer that is password protected – not in USB sticks that can get easily lost.
Questions relating to personal data processing:
‘Personal Data’ is defined as, “Any information relating to an identified or
identifiable person (a ‘data subject) or from which a person can be identified
either directly or indirectly.” Examples of personal data include:
 Name
 Age
 Address
 Job title
Will the research project involve collecting, storing or processing personal data relating to
research participants?
YES NO
If yes, other than signed consent forms, what types of personal data will be collected/
stored/ processed as part of the research project?
Questionnaire
Please give details of how this data will be anonymised:
Primary sources
Will you be storing your research data (both raw and processed data) and documents
containing personal details of any participants using University IT facilities?
YES NO
3

If no, please specify the storage medium you intend to use, e.g. personal laptop, USB stick,
etc.
Please give details of how they will be kept secure (please ensure that all electronic data is
password protected, and also encrypted if on personal devices):
Security pin will be set for keeping information confidential
Please confirm that personal data will NOT be transferred to any party or organisation
outside of the University.
YES
All research participants should be provided with information about how their personal data
will be used. The attached Data Privacy Notice for Research Participants document should
be given to participants along the Participant Consent Form.
Please confirm that the Data Privacy Notice for Research Participants will be handed out as
a hard copy along with the consent form (unless using an online questionnaire etc). ( Please
include the Privacy Notice along with your other documentation when submitting your
ethics application).
YES
4

5