HRM Conflict Management Report: Analyzing Pathways to Resolution

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HRMT20024 Assessment 1
Week (11)
Week 11 Workplace negotiation processes
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The Management of Workplace Conflict: Contrasting
Pathways in the HRM Literature
Full Reference to the Article
Currie, D, Gormley, T, Roche, B, & Teague, P 2017, 'The
management of workplace conflict: Contrasting pathways in the
HRM literature. International Journal of Management Reviews,
vol.19, no. 4, pp. 492-509.

Article - objective
• The Objective of the article is to assess the role of
Human Resource Management in managing conflicts
arises at workplace.
• It reviews how workplace conflicts causes failure of
management.
• It also aims at recognizing the best approach that needs
to be adopted by HRM to deal with workplace conflicts.

Article - method
• The method used for collecting information of the article
is secondary method.
• Several documents and ADR (Alternate Dispute
Resolution) reports have been studied and reviewed.
• Few of the articles published by the US and Australian
Government have also been reviewed for gathering
information drawn in the Article.

Article - findings
• In the present article, the author has identified several
approaches which leads to workplace conflicts.
• The Author named these approaches as Pathways.
• There are four pathways which are identified by the
author, and resolution for the same are suggested in the
article.
• The author has highlighted the fact that there is no
perfect solution for resolving conflicts and hence it results
in failure of HRM practices.

Continue…
• The author has recognized four pathways which leads to workplace conflicts.
• According to the first pathway, the organizations must adopt a “Strategic
Approach” for creating a workplace environment where the number of
conflicts are less.
• The second pathway outlines that the reforming approaches should not be
adopted as it would disrupt other organizational operations.
• The third pathway foresees that the line managers play a crucial role in
resolving conflicts.
• As per the fourth pathway, the author suggests that the workplace conflicts
can be avoided by socializing out of the organization.

Article - conclusion
• Conclusion: The article suggests the four pathways which
contrast each other but the objective is same i.e. to
resolve workplace conflicts and prevent failure of HRM
practices.
• Although, all the approaches that are suggested by the
author is different from each other but organizational
justice is aimed in all the pathways.
• There are more researches needs to be yearned to
examine the nature of conflicts take place at the
workplace.

Article – how does it contribute to this week’s topic
• Workplace conflicts are the major concerns of the
organisation and it often result in failure of HRM
practices.
• There are some underlying circumstances which results
in negotiations between the union and employer.
• The article outlines one such issue which is a
fundamental reason for which negotiation process is
initiated.