Human Resource Management Report: Hilton Hotel (HND Unit 9)

This report focuses on Human Resource Management (HRM) within the context of the hospitality industry, specifically using the Hilton Hotel as a case study. It begins with an introduction to HRM, outlining its role and purpose, and then delves into the analysis of supply and demand within the service industry. The report examines the current state of employment relations at Hilton, emphasizing the importance of strong employer-employee relationships. It also explores the impact of employment law on managing resources, citing relevant acts and legislation. Furthermore, the report covers HR planning in the service industry, including recruitment, selection, and training. The conclusion highlights the importance of employee development and training for achieving a competitive advantage. References from academic journals and books are included to support the analysis.

Human Resource
Management

Table of Content
 Introduction
 Role and purpose of human resource management
 Analysis of supply and demand for service industry business
 Current state of employment relations in Hilton
 Affect of employment law in managing resources
 Conclusion
 References

Introduction
Human resource is the personnel of the organisation and human
human resource management refers to managing, controlling
and monitoring these human resources. This report is based on
Hilton Hotel which is a private hospitality industry. It includes
the importance of human resource activity and developing a
human resource plan of the hotel.

Role and purpose of human resource
management
The hospitality industries basically related with employees. The
hospitality industry states that human resource is the essential
part of any organisation. In hotel industry one should have
good and qualified employees. The human resource
management is involved everywhere in the hotel industry, that
makes the human resource as the most vital and integral part
of the hotel industry.

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Another responsibility of the
human resource
management is to retain the
highest quality of the
employees which can
benefit the organisation and
give satisfaction to
customers.

Analysis of supply and demand for
service industry business
It is the process of forecasting the future human resource
requirements of the organisation. It is the most important asset
and managerial function of an organisation. It ensure the right
people in right number at right time and place who are trained
and motivated to do right work which is beneficial for the
organisational growth.

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HR planning for service industry
There are following points for HR planning for service industry:
 Recognize the quality and skill required
 Recruit staff members
 Testing through aptitude and interviews
 Evaluate and monitor plan

Current state of employment relations in
Hilton
Building strong employment relationship is essential for the
human resource. It emphasises on building healthy
relationship between the employer and employee by
motivating , encouraging and boosting the morale of the
employees.

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As Hilton hotel is a very popular and
reputed brand, they treat employee
relationship management as a vital
part of the organisation as it
increases productivity of the
organisation, encourages the
employees and provide satisfaction
to the job which is necessary for
every organisation.

Affect of employment law in managing
resources
Different laws are created to bring improvisation in the
relationship of the employer and employee within the
workplace. In context to this, different laws and acts including
Employee Relation Act, Equal Opportunities and Employment
Right Act are being framed by the government.

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 Employment Relation Act,2004
 Equality Act 2010
 Employment Rights,1996

Conclusion
The personnel of any organisation can give a competitive
advantage to the firm. Therefore Hilton focuses on the
development and training of their employees within the
organisation. From the starting it throws light on the role and
purpose of the human resource management.