Human Resource Management in Service Industries Report

This report analyzes human resource management (HRM) within the hospitality sector, specifically focusing on the Hilton Hotel. The report begins with an introduction to HRM, emphasizing its integration with organizational strategy and its role in valuing employee rights and ensuring effective skills utilization. It then delves into the purpose and role of HRM within the Hilton Hotel, covering aspects like employee satisfaction, development, team building, conflict reduction, leadership, and change management. The report also includes a justification of a human resource plan based on supply chain and demand analysis, considering skill inventories, labor market dynamics, sales projections, and managerial estimates. Furthermore, it assesses the current state of employment relations in the service industry, examining working conditions, undeclared work, and the role of trade unions. The report also discusses the impact of employment law on HRM within a hospitality organization, referencing key legislation such as the Employment Relations Act 2004, GDPR 2018, the Equality Act 2010, and the Work and Families Act 2006. The report concludes with a summary of the role of HRM and the need for compliance with employment laws to achieve success in the hospitality industry.

Human Resource
Management

Introduction
Integrating employment range of practices and policies are required
along with the organizations corporate strategy. It is key responsibility
of the human resource manager to ensure that the employees’ rights
are valued in right manner. Managers also responsible for enduring
effective skills are employed to achieve organizations objective.

Analyse the role and purpose of Human Resource
Management in a selected service industry
Purpose of human resource management in Hilton
hotel:
employee satisfaction
employee development
team building
reducing workplace conflicts
managing groups
effective leadership
managing changes and making good communications

Role of human resource management in Hilton hotel:
Participation in the planning along with
development
Job analysis
Recruits and compensates managers
Maintain relation among employees
Provide training

1.2 Justify a human resource plan based on an analysis of supply chain
and demand for a selected service industry business.
Supply analysis:
oSkill inventories:
oLabor market
Demand analysis:
oSales projection:
oSimulations:
oManagerial Estimates:

2.1 Assess the current state of employment relations in a selected
service industry
Employment in the hospitality sector
Working condition of the youth
employees:
Undeclared work:
Trade Union:
Grievances

2.2 Discuss how employment law affects the management of human
resources in a hospitality organization of your choice.
Employment Relations Act 2004
General Data Protection
Regulation 2018
The Equality Act 2010
the Work and Families Act 2006.

Conclusion
From the above analysis it can be concluded that Human resource
management has crucial role in dealing with the employees in an
organisation. The Hilton hotel must need to comply with the all
employment laws in order to gain desired success in its new channel
Papua New Guiana.

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