Human Resource Management Issues and Change at Flyhigh Plc

This report examines the human resource issues faced by Flyhigh Plc, a low-cost airline, focusing on challenges related to employee retention, productivity, discrimination, discipline, outsourcing, and payroll. The report applies relevant theories such as Maslow's Hierarchy of Needs, Herzberg's Motivation-Hygiene theory, and Fiedler's Contingency Theory to analyze these issues. It recommends improvements in recruitment and selection processes, emphasizing training, policy development, and risk assessment. The analysis also considers the implications of management and change implementation on employees, highlighting the importance of effective strategies to improve the working environment, boost employee morale, and foster organizational growth. The report underscores the necessity of adapting to industry changes and retaining talented employees to enhance Flyhigh Plc's market position.

Managing human resources

Table of Contents
INTRODUCTION ..........................................................................................................................1
TASK...............................................................................................................................................1
Main HR issues in Flyhigh Plc with the use of relevant theories...............................................1
Recommendations for analysis of recruitment and selection process & evaluation of risk &
reward..........................................................................................................................................3
Critical analysis of implications for employees relating to the management & implement
change.........................................................................................................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
Managing human resources is the key essential aspect to carry out the respective
operation within the organization. Proper management is required when the right manpower is
engaged in order to carry out the operations. As globalization has increased the demand for the
talented employees to perform the different operations has also increased on the other hand. This
present report discusses the human resource issue and the impact over the performance aspect of
Flyhigh Plc. As change it is the essential aspect which is required by every organization to grow
and serve the customers. Further proper analysis is being done to carry out the recruitment and
selection process with the correct implications and evaluation of risk and reward for the
employees.
TASK
Main HR issues in Flyhigh Plc with the use of relevant theories
There are different issues which are encountered by Flyhigh Plc in order to manage the
entire functioning. There were many challenges which were faced by the management in order to
retain the employees. As Flyhigh Plc was the low cost budget airline and was not operating over
a wider scale due to which the requirement of the manpower was less (Sheehan, 2013). The
revenue generation was low and their operations were only limited to several European and
Asian destinations.
In the present scenario, the competition is expanding at a greater speed due to which
Flyhigh Plc in encountering several issues that is impacting the overall functioning. The different
issues are stated below with the use of relevant theories to deal with the respective issues in a
systematic manner.
Retention: This is the major issue which is encountered by Flyhigh Plc as they were not
able to retain the talented employees to carry out the different operations. This was due to the
reason that the employees were not able to identify any scope to grow and develop and it resulted
in huge turnover of the employees (Cho and et.al, 2006). In order to retain the employees
Flyhigh Plc adopted the Maslow's Hierarchy of need to satisfy the physiological need and the
others needs. This will help Flyhigh Plc develop the tendency among the employees to carry out
the respective operations and serve the customers in an effective manner.
Productivity: This is the key concerned issue which is being encountered by Flyhigh Plc
because they were not able to manage the work force. This resulted in the downfall in the
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productivity of Flyhigh Plc as people were not finding it interesting as there was no scope to
satisfy their needs. The manager can adopt the Frederick Herzberg's Motivation-Hygiene theory
in order to increase the productivity by retaining the employees (Sachau, 2007). This theory
consists of two factors which will help the manager to motivate the employees to carry out the
different operations as the factors will act as motivators for the employees.
Discrimination: Flyhigh Plc is the small airline but there is huge discrimination among
the employees and it is the major issue which is faced by the HR manager. This was affecting the
productivity which was related to the serving and dealing with the passengers (Snell, Morris and
Bohlander, 2015). The level of irregularities was very high and this was affecting the
performance of the employees which was resulting in huge turnover as many people avoid
performing the functions which is assigned to them. In order to foster the sense of equality by
provides the diverse sources to carry out the different operations in a systematic manner. This
will help the manager in boosting the morale of the employees to perform the different
operations and meet the defined objectives of Flyhigh Plc (Sheehan, 2013).
Discipline: The functioning of Flyhigh Plc hinders a lot as the employees do not follow
the code of conduct to carry out the operations. This affect the entire functioning as employees
are not performing the respective operations in a proper manner (Wirtz, Heracleous and
Pangarkar, 2008). In order to deal with this issue Flyhigh Plc can adopt the bureaucratic theory
as it focuses on the several unethical practices the employee carry out the different operations.
This theory helps the manager to identify the different characteristics to maintain discipline
among the employees by allocating the work as per their specialization. Being a small airline
Flyhigh Plc should clearly define the rules and regulations so that employees are guided in a
proper manner to carry out the respective operations. This theory helps Flyhigh Plc to effective
build up discipline factor among the employees.
Outsourcing: Being small airline Flyhigh Plc was outsourcing the work to the
independent contractors to carry out the various operations. This was the aspect which was
hindering the performance of the employees and insecurity aspect was raised among them
(Chemers, 2014). Beside this the employees were also facing various health and safety issues
that were resulting in the poor performance of the employees and in return Flyhigh Plc entire
functioning was disturbed. Flyhigh Plc can resolve the issue by adopting the Fred Fiedler's
Contingency Theory of leader effectiveness in which the leader can effective handle the
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workforce and help the employees to regain the aspect related to the job security. This will build
the positive relation among the employees and the manager.
Payroll: At Flyhigh Plc the employees were not satisfied with the payment which was
being offered to them as they were not able to satisfy their basic requirement. This was resulting
in unsatisfied performance of the employees as proper salary and the benefits were not offered to
them. In order to deal with this issue Flyhigh Plc can adopt the proper payroll form to provide
compensation to the employees as per their performance (Armstrong, and Taylor, 2014). Proper
compensation will act as a motivator for the employees and help in developing the hygiene
factors in the form of job security among the employees. This aspect will help the manager to
influence and motivate the employees in order to remain with Flyhigh Plc.
Recommendations for analysis of recruitment and selection process & evaluation of risk &
reward
The airline industry is the one of the most fast growing industry as people prefer to travel
with the ease from one destination to another. There are various forces which affect the entire
functioning of Flyhigh Plc due to continuous change in the airline industry. There are different
issues which is faced it and require the proper change in order to improve the functioning
(Armstrong and Taylor, 2014). Change is the essential dimension which needs to be analyzed
properly to meet the requirement fill up the vacancy with the proper adoption of the recruitment
and the selection process. Flyhigh Plc is the airline which requires the proper change in order to
continue the proper functioning as there is huge turnover which is faced by them. Proper analysis
is being done in order to recommend the several prospects through which the change can be
brought up in the functioning of Flyhigh Plc that will help in retaining the employees for a longer
period of time.
In order to increase the efficiency and the effectiveness of Flyhigh Plc proper dimensions
are considered as the changes which are recommended after the analysis of the different aspects
in order to enhance the working environment are discussed below:
Recruitment: As every organization have a set pattern to carry out the respective process
to hire the individual. The recruitment process helps the administration to recruit the right talent
to fill the vacant position with the proper analysis and the evaluation of the employee
requirement (Schuler, Jackson and Luo, 2004). Flyhigh Plc re-designs the recruitment process to
fill the vacant place and hire the right and appropriate talent for the vacant position. The manager
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can develop proper recruitment plan to replace the ineffective workforce with the newly talented
employees to improve the entire functioning of Flyhigh Plc.
Selection: Before making the selection the entire working should be explained to the
individual before assigning the job to them. The roles should be clear in the mind of the
individual so that they are able to carry out the respective operations in an effective manner. This
will help Flyhigh Plc to select the appropriate personal and make them work in an effectual
manner. After the selection Flyhigh Plc is able to regain it reputation as the employees are able to
understand their roles and responsibilities in proper manner.
Training: In order to improve the entire functioning Flyhigh Plc can train the employees
in an effective manner with the proper plan and procedure so that they are trained in an
appropriate manner (Davenport, 2013). Before hand the training procedure was weak and
employees were lacking various skills in order to deal with the purpose for which they were
hired. In order to meet the inefficiency Flyhigh Plc conducted different workshops and training
sessions to enhance the working of the employees. During the training the employees are
motivated in order to implement the things which they have learned during the training sessions.
Policies and procedure: Flyhigh Plc properly defines the policies and procedure before
the employees so that if they require any modification it can be done. The policies of Flyhigh Plc
are designed keeping in mind the convincing aspect which will motivate the employee and guide
them to carry out the entire working in an effective manner (Armstrong, and Taylor, 2014). The
rules and regulations are also introduced before the employees so that they does not abide any
rules and help Flyhigh Plc to run smoothly and serve the customers in an effective manner with
the expansion in the work environment and increase in the number of destinations.
Change is the mandatory aspect which needs to be implemented by each and every
organization in order to grow and expand over the broader perspective and this will help in
generating high revenues. Proper evaluation is being done to determine the effective functioning
and motivate the employees by offering different reward against the effective performance of the
employees (Salas and et.al, 2006). This aspect helped Flyhigh Plc to build up it reputation again
in the mind of the employees with the help of the effective manpower. The various risks which
are associated with the functioning are also evaluated in proper manner and necessary measures
such as open discussion sessions were inducted to avoid the risk and help Flyhigh Plc to run
smoothly. The major risk which was associated with Flyhigh Plc was the huge turnover of the
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employees and with the implementation of the various measures this risk was also handled in an
effective manner. When the personal would be rewarded with the performance appraisal and
incentives aspect it will help Flyhigh Plc to boost the moral and carry out the entire functioning
with the proper implementation of their knowledge which they have gain through the respective
training sessions. This will help Flyhigh Plc to grow and develop in the airline industry.
Critical analysis of implications for employees relating to the management & implement change
It can be analyzed that with the effective management theories and approaches helped
Flyhigh Plc to carry out the entire functioning in an effectual form. With the proper analysis it
can be identified with the adaptation of the proper procedure to hire the creative and talented
manpower result in attaining the reputation and build up the positive image in the mind of the
people who are associated with it (Elnaga, 2013). Flyhigh Plc chooses different measures in
order to implicate that they have improved their working with the effectual implementation of
the changes which were required by the management to improve its market position. Flyhigh Plc
is the lost cost airline and operates in certain countries only with the adoption of the expansion
plan they can grow in the market.
Manpower is the key element which helps the organization to carry out the different
operations in help the people to reach their destination on time. It can be implicated that with the
adoption of the proper policies and the procedure the carry out the entire work procedure with
the proper coordination and cooperation of the employees in a proper manner. Flyhigh Plc
determines the different change management approaches with the involvement of the employees
to improve the reputation in the minds of the stakeholders. However, Flyhigh Plc also redesigned
it planning procedure and made the employees involvement in order to make decisions related to
the different operations and the functioning.
They adopted proper measure to determine the effective functioning with the
modification in the work pattern (Gill and Shergill, 2004). With the prior setting of the different
prospects will effectively help Flyhigh Plc to enhance the working and serving the customer in
an appropriate manner. With the engagement of the employees in the decision making in context
to the small issue will motivate them as they fell as the part. The employees are motivated to
provide different suggestions which will help Flyhigh Plc to influence the external and the
internal factors in an appropriate manner. Flyhigh Plc can design the conceptual framework for
the employees so that they can implement the change in an effective manner without any issue.
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This helps Flyhigh Plc in effectively manage the manpower and implement their talent to
enhance the performance outcomes (Elnaga, 2013). Flyhigh Plc can clearly define the roles and
the responsibilities to the employees so that they have the clear image regarding the perspective
that is associated with the job which is assigned to them. They adopt the proper communication
techniques to pass on the information to the employees in context to several operations and meet
the outcomes in an effective manner.
This will ascertain the effective implementation of the strategies which will enhance the
performance outcomes of Flyhigh Plc. In the era of modernization, Flyhigh Plc can also involve
the better technique with the implementation of the new technology to make the working of the
employees more effective and efficient manner (Lauby, 2005). The productivity of Flyhigh Plc is
enhances with the proper allocation of the roles and responsibilities as per the specialization of
the employees. The different responsibilities are articulated in such form that it help the
employee to build up the new relationship between the employees.
With the proper coordination the entire functioning is carried out in an effectual manner
and the performance is not hindered to a greater extend as the employees are able to carry out the
different operations (Rainlall, 2004). Changes help the management of Flyhigh Plc to effectively
manage the different perspective as they were continuously reviewing the performance of the
employees and adopt the different measures by initiating the respective implementation of the
change to serve the customers and generate proper revenue to meet the desire of the customers.
With the proper implementation of the different techniques help the organization to grow and
expand within the boundaries of other nations.
CONCLUSION
From this report it can be concluded that the management of the human resource is very
essential to carry out the various operations and help Flyhigh Plc to retain back the position.
With the help of the effective recruitment and selection process best personnel are hired in order
to overcome the various issues which were encountered by them. Beside this, changes are
implemented as per the recommendations in order to reduce the turnover risk by rewarding the
employees with proper incentive and other benefits. Hence it can be analyzed that with the
effective management theories and approaches the entire functioning is carried out in an
effectual form. This helps Flyhigh Plc to retain the employees and provide the equal
opportunities to grow and develop in the work environment in which it operates.
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REFERENCES
Books and Journals
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hospitality firms’ performances. International Journal of Hospitality Management. 25(2),
pp.262-277.
Davenport, T.H., 2013. Process innovation: reengineering work through information technology.
Harvard Business Press.
Elnaga, A.A., 2013. Exploring the link between job motivation, work environment and job
satisfaction. European Journal of Business and Management. 5(24), pp.34-40.
Gill, G.K. and Shergill, G.S., 2004. Perceptions of safety management and safety culture in the
aviation industry in New Zealand. Journal of Air Transport Management.10(4).pp.231-
237.
Lauby, S.J., 2005. Motivating employees (Vol. 510). American Society for Training and
Development.
Rainlall, S., 2004. A review of employee motivation theories and their implications for employee
retention within organizations. The journal of American academy of business. 9. pp.21-
26.
Sachau, D.A., 2007. Resurrecting the motivation-hygiene theory: Herzberg and the positive
psychology movement. Human resource development review. 6(4). pp.377-393.
Salas, E. and et.al., 2006. Does crew resource management training work? An update, an
extension, and some critical needs.Human Factors: The Journal of the Human Factors
and Ergonomics Society. 48(2), pp.392-412.
Schuler, R.S., Jackson, S.E. and Luo, Y., 2004. Managing human resources in cross-border
alliances. London: Routledge.
Snell, S., Morris, S. and Bohlander, G., 2015. Managing Human Resources. Cengage Learning.
Wirtz, J., Heracleous, L. and Pangarkar, N., 2008. Managing human resources for service
excellence and cost effectiveness at Singapore Airlines. Managing Service Quality: An
International Journal. 18(1). pp.4-19.
Online
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Sheehan, J., 2013. Top 10 Issues For HR Teams & How To Fix Them. [Online]. Available
through: < http://www.hrzone.com/community-voice/blogs/jamessheehan/top-10-issues-
for-hr-teams-how-to-fix-them>. [Accessed on 7th January 2016].
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