This report examines human resource management (HRM) at the Ritz Hotel, London, focusing on contemporary issues and HR policies. It begins by presenting three articles discussing emerging trends, challenges during the COVID-19 pandemic, and current issues in HRM, such as change management and talent retention. The report then provides a job description for a general manager, outlining responsibilities and required qualifications. Furthermore, it synthesizes and conceptualizes the performance management process within the Ritz Hotel, emphasizing its role in reducing staff turnover, identifying training needs, and enhancing promotion opportunities. The performance management process is divided into planning, coaching, reviewing, and rewarding. Finally, the report analyzes two existing HR policies and practices at the Ritz Hotel, such as the 360-degree performance management feedback system, and discusses how to effectively communicate these policies to all employees. The overall aim is to provide insights into effective HRM practices within a luxury hospitality setting.