HRM Report: Job Description, Selection, and Training at SOFITEL Hotel

This report provides a comprehensive analysis of Human Resource Management (HRM) practices at SOFITEL Hotel, a luxury hotel chain. It begins with an introduction to HRM, emphasizing its role in recruitment, selection, and employee development within the service industry. The report delves into specific aspects, including job descriptions and person specifications for roles like Assistant Finance Manager, and compares selection processes between SOFITEL and Hilton Hotels. It outlines the steps in SOFITEL's selection process, such as employment interviews, reference checking, and medical examinations. Furthermore, the report highlights the significance of training and development activities in enhancing employee performance, skill development, reducing turnover, and improving the hotel's reputation. The conclusion reiterates the importance of HRM in achieving organizational goals and objectives, emphasizing the impact of effective training and development on overall operational success.

Human Resource

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 (Covered in PPT)...............................................................................................................1
TASK 2 (Covered in PPT)...............................................................................................................1
TASK 3............................................................................................................................................1
3.1 Discussion of Job Description and Person Specifications....................................................1
3.2 Compare of Selection Process in Different Service Industries.............................................3
TASK 4............................................................................................................................................4
4.1 Contribution of Training and Development Activities to Effective Operations...................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Human resource refers to all those persons who perform different activities in an
organisation. It is department in a firm that perform the activity of recruitment, selection,
orientation, training and development etc. It manage all the resources related to employee
engagement and development. Human resource are the important capital for an organisation who
contribute in achieving organisational goals and objectives. Service industry in hospitality sector
is a broad concept which includes the activity of transportation, event planning, lodging,
housekeeping, kitchen workers and other services. This report is based on SOFITEL Hotel which
was founded in 1964. Its headquarter is located in Paris, France. It is a chain of luxury hotels
which cover global area for providing their services. In this report there is a discussion about role
and purpose of HRM and HR plan to analyse supply and demand for service industry. Different
laws will discuss who affect management of HR. apart from this, job description, person
specification and selection process will discuss. At last, contribution of training and development
for effective operation will discuss.
TASK 1 (Covered in PPT)
TASK 2 (Covered in PPT)
TASK 3
3.1 Discussion of Job Description and Person Specifications
Job Description
Job description is a written document of a particular job which is based on findings of job
analysis. It includes purpose, responsibilities, working condition, and duties regarding a job with
job title and designation (Aryee and et. al., 2016). This statement provides information about job
post which is required by SOFITEL Hotel to fill its vacant post. It is a process of performance
management which helps to evaluated performance of employees as per described in the
document. It is essential to provide detail regarding a job.
Job Description
Job Detail
Post: Assistant finance manager
Department: Finance Department
Job Summary:
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 Candidate should have proper knowledge of finance and accounts.
 Communication skills of a candidate must be good and clear in order to deal with
foreign clients.
 Candidate must able to handle pressure in closing accounting year.
 They must report to finance manager on regular basis.
Roles and Responsibilities:
 Interact with different departments for providing funds.
 Good communication skills with financial institutions.
 Keep all the data and records carefully.
 Capable to work for 12-14 hours in peak secession.
Person Specification
It is a description of knowledge, skills, qualifications, experience and other qualities
which are essential in a candidate to perform a particular job (Bowen, 2016). It describe the
attributes of a person that required to perform job duties. It includes the requirement of education
qualification, past experience and knowledge etc. Person specification for assistant finance
manager is given as below:-
PERSON SPECIFICATION
ASSISTMENT FINANCE MANAGER
Criteria Essential Desirable
Education Qualification MBA in Finance MBA (Full time)
Experience Minimum two years
experience in finance field.
Certification of training in
hospitality industry in finance
field.
Skills  Able to handle
financial data.
 Complete knowledge
of accounts and finance
data and entries.
 Management skills
 communication skills
 Practical knowledge of
finance
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 Knowledge of
investing money to get
maximum return.
 Estimation of budget
3.2 Compare of Selection Process in Different Service Industries
Selection is process of choosing a right candidate from large number of applicants for a
specific job position (Bratton and Gold, 2017). This process is done by the human resource
manage of SOFITEL Hotel. It recruit candidates for a vacant position where people are applied
for the job and then they select best suitable candidate who fill the requirement of job such as
qualifications, knowledge, skills and other attributes. Selection may be differ in different
organisations.
Selection Process of SOFITEL Hotel
Selection process of SOFITEL Hotel is discuss as under:-
Employment Interview- This is the first step of selection process of SOFITEL hotel. In
this process, one to one interview is conduct to all applicants for knowing them better. It helps to
discover the qualities, communication skills and personality of a candidate. With help of this
step, interviewer can take right decision to select suitable candidates for the next round.
Reference Checking- In this process, interviewer evaluate and verify the experience and
qualification and other certification program that are mentioned in resume from the references
provided by candidates. These references helps to the HR of SOFITEL Hotel to analyse the
behaviour and attitude of applicants both in personal and professional life.
Medical Examination- After verifying references, the next next step is medical
examination. In this process, interviewer examine the mental and physical fitness of candidate
and ensure that they are suitable for job or not. In SOFITEL Hotel, there are different types of
employees who have to perform different work (Cascio, 2014). So, it is necessary for people that
they are fit from both physically and mentally. By which they can perform their activity
effectively and communicate with visitors politely.
Final Selection- This is the last step of selection process in SOFITEL Hotel. After
qualifying above mentioned processes candidates are prove that they are capable to perform in
SOFITEL Hotel and they are selected by HR of hotel get appointment letter for joining the hotel.
These steps are helps to SOFITEL Hotel to select right candidate for a right job.
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Selection Process of Hilton Hotel
Selection process of Hilton Hotel is as follows:-
Pre placement presentation- Hilton Hotel select the candidates from campus placement.
Firstly, they take presentation of students in which they analyse communication skills and
knowledge of candidates (Jackson, Schuler and Jiang, 2014).
Group Discussion- Those person who qualify in presentation round are select for group
discussion. In this process, a topic is given to a group of 6-8 person in which they discuss their
opinion.
Preliminary Interview- Selected candidates are qualify to give interview which is
conduct in campus office by HR executive of Hilton Hotel.
Final Interview- In this process, the interview is taken in corporate office of Hilton Hotel
by HR manager.
Offer Letter- This is the last process of selection in Hilton Hotel. In this process, offer
letter is given to those candidates who are selected in final interview.
Conclusion
From the above discussion it is clear that there are different types of selection process in
different organisations which are helps to select best candidate for vacant position in hospitality
business. Selection process is depends on their way of selection by which they get suitable
candidate with more qualification and attributes.
TASK 4
4.1 Contribution of Training and Development Activities to Effective Operations
Training and development is an important part of development of employees in
organisation. It is an activity which improve the performance of employees and individual. It
provide an opportunity in which employees can develop their skills and knowledge as per
requirement of job (The Importance of Training & Development in the Hospitality Industry,
2018). It is a short time process which focuses on current activities. SOFITEL Hotel provide
training to their staff members for the purpose of improving their performance for a specific job
position.
Development is a long term process which increase conceptual and theoretical knowledge
of both employer and employees (Nieves, Quintana and Osorio, 2014). It deals with overall
growth of an organisation. It is a career oriented activity which focuses on future aspects. In
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development, employees are motivated by self assessment and prepare to self for future
challenges. Contribution of training and development is essential in SOFITEL Hotel for
effective performance, it can be understood by following points:-
Improve Employee Performance- Training and development is important for hospitality
business because it helps to improve performance of employees. In training program employees
learn more about their job and make coordination with their superior and team members. In
SOFITEL Hotel, training is provided to new joinees in which they get practical knowledge about
task and know the working environment (Prayag and Hosany, 2015). When employees are
properly trained and developed then they give contribution in effective performance in SOFITEL
Hotel.
Developing Skills- Training and development program is conducted for the purpose of
developing the skills and knowledge of employees. It is beneficial for SOFITEL Hotel because
when employees learn more they perform different activities and helps in achieving
organisational goals and objectives in effective and efficient manner.
Reduce Turnover- When employees are well trained in organisation then they perform
better work in organisation and get reward for their effective performance. When employees get
reward either in monetary or non-monetary terms then they feel motivated. This ultimately helps
to reducing employee turnover. Employees retain long term in SOFITEL Hotel and perform their
activities effectively.
Enhance Company Reputation- Contribution of training and development is beneficial
for both employees as well as organisation (Riley, 2014). When SOFITEL Hotel think to provide
training to employees then it is also useful for company because it helps to increase their
productivity and efficiency. Better performance of employees satisfies the need of customers and
enhance the reputation of hotel in hospitality industry.
CONCLUSION
From the above mentioned report it has been concluded that there are different roles and
objectives of HRM which helps to achieve organisational goals and objectives. Human resource
planning is necessary to identify the supply and demand of employees in hospitality business.
There are different laws are made for hospitality sector which affect management of human
resource in organisation. Job description and person specification is made for a vacant position.
There are different process of selection used by an organisation to select workers for performing
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activities. Training and development is important to improve the effectiveness in organisational
performance.
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REFERENCES
Books and Journal:
Aryee, S. and et. al., 2016. Developing and leveraging human capital resource to promote service
quality: Testing a theory of performance. Journal of management. 42(2). pp.480-499.
Bowen, D. E., 2016. The changing role of employees in service theory and practice: An
interdisciplinary view. Human Resource Management Review. 26(1). pp.4-13.
Bratton, J. and Gold, J., 2017. Human resource management: theory and practice. Palgrave.
Cascio, W. F., 2014. Leveraging employer branding, performance management and human
resource development to enhance employee retention.
Jackson, S. E., Schuler, R. S. and Jiang, K., 2014. An aspirational framework for strategic human
resource management. The Academy of Management Annals. 8(1). pp.1-56.
Nieves, J., Quintana, A. and Osorio, J., 2014. Knowledge-based resources and innovation in the
hotel industry. International Journal of Hospitality Management. 38. pp.65-73.
Prayag, G. and Hosany, S., 2015. Human resource development in the hotel industry of
Mauritius: myth or reality?. Current Issues in Tourism. 18(3). pp.249-266.
Riley, M., 2014. Human resource management in the hospitality and tourism industry.
Routledge.
Online
The Importance of Training & Development in the Hospitality Industry. 2018. [Online].
Available through: <https://smallbusiness.chron.com/importance-training-development-
hospitality-industry-64312.html>.
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