HRM Assignment: Leadership Development for Domino's Operations Manager

This report presents a simulated needs analysis for the operations manager of Domino's Australia, focusing on leadership development. The introduction provides an overview of the organization's culture and the report's objective: to identify leadership challenges and skills gaps impacting team performance. The analysis highlights key areas for improvement, including adjustment to the role, micro-management, ineffective communication, and conflict resolution. The report then applies the transformational leadership theory to address these challenges, outlining how the operation manager can inspire, stimulate, and support their team. The conclusion emphasizes the central role of the operations manager in stabilizing organizational procedures and the importance of developing leadership skills to enhance employee performance and achieve organizational goals. The report uses the theoretical framework to justify its application for the benefit of the leader towards his responsibilities towards the team and the organization.

Running head: HRM
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Name of the student
Name of the university
Author note

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Table of Contents
Introduction......................................................................................................................................2
The knowledge/Skill........................................................................................................................2
Needs Analysis................................................................................................................................3
The theoretical methodology for conducting the need analysis..................................................6
Conclusion.......................................................................................................................................9
Reference.......................................................................................................................................10

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Introduction
The company’s organizational culture refers to the internal ambience of the workplace
together with the connection and the relationship among the employee and the association among
the management of the organization and the employees (Aarons et al., 2015). The report aims to
explain a simulated need analysis of the operation manager of the organization, Dominoes of
Australia. This organization has been chosen since I have past experience with this organization.
The report targets to highlight over the identified management and the leadership challenges the
operation manager of the organization has been facing and what he needs to develop for
managing the operations team of the organization so that the team can perform effectively in
their roles and targets.
The knowledge/Skill
There are a broad range of skills or capabilities that are needed to be acquired or
developed for the employees of the workplace in the target to perform effectively towards their
role and meeting the organizational objectives. The operation managers of the organization play
a central role towards the stabilization of the policies and the procedures of the organization
through the major areas of the business of Dominoes (Raymer et al., 2018). The area of
competencies includes planning, use of technology and finance. Some of the knowledge, skills
and the capability that have been focused in this need analysis will require improvement. Some
of these challenges include the competing practices with the organization, sustainability of the
strategies for the social and the cultural improvement of the organization, leadership challenges
within the organization including the micro-managing, non-demonstrating leadership, lack of
effective and proper communication, lack of managerial effectiveness are some of the factors of

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skills and capabilities that needs to be focused for improvement of the performance of the
operation team in Dominoes (Deichmann & Stam, 2015). My area of the capacities or the
knowledge aims to address the challenges faced by the operational manager regarding the
leadership. This assignment aims to focus on the skills of the leadership development that the
operation manager needs to improve for the benefit of the productivity and the quality of services
of all the employees of the operational team within the organization.
Needs Analysis
In this section, the need analysis, the challenges that will be highlighted is the leadership
development. The theoretical methodology will also be explained by the transformational
leadership theory for highlighting the scenario that how the challenges and the issues in the
leadership and the management by the operations manager of the organization impacts the
performance and the quality of the services of the operation team.
Dominoes has been one of the premium brand in the country of Australia for pizza, one
of the most popular fast food in the world. It is the duty of the operation manager of the
organization to lead and manage the overall operation of the food organization that is affecting
each and every employees of the operation team (Girma, 2016). It is the responsibility of the
operation manager to work collaboratively with the entire team of operations in Dominoes that
includes the kitchen staff the service delivery members the customer service employees, the
billing staffs and online delivery section of employees. Furthermore it is the duty of the operation
manager to train new employees of the organization and lead the organizational operations
regarding the delivery of the quality services to the customers of the brand.

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Some of the major leadership challenges together with the practical process that is aimed
to be followed are highlighted in the following section.
Adjustment to the role- one of the biggest challenge as the operational manager has been to
ownership of the roles. It has been particularly difficult for the management of those employees
who have been working closely as the peers and have personal relationships outside
employment. Instructing and leading the team of employees who have been working with the
organization is one of the major challenge since most of them becomes stubborn to accept the
words of the new comer manager.
Practical process – One of the effective practical process that can be executed with the
adjustment of the roles of the operation manager towards the leadership of the old and the
stubborn employees includes the following (Kumar, 2018). It is essential to teach them regarding
their feedbacks. This would help the employees to be more comfortable with the other team
members and the operation manger regarding the scenario when they are willing to address any
if the issue that they have noticed. One of the practical process including the duty of the
operation manager is to remind the employees that the constructive feedback regarding the
workplace culture of Dominoes is not negative, but will help as an manager to reach them with
full potential and efficiency.
The micro managing process- It is an undeniable fact that the role of the operations manager to
coach and support the team helps them to perform their best abilities (Gerhardt et al., 2018).
However the challenges in the leadership of the operation manager lies on the fact of
misconception among various of the employees regarding the manager’s duty to oversee their
work and being too pushy and controlling (Alvesson & Kärreman, 2016). Challenges in double

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checking the operations in the name of the quality control furthermore possess the risk of the
issues related toe the leading and managing since it can become stifling to the team. The
operation manager tends to get distrusted by the employees.
Practical process – It is essential for the operation manager to share some of the high level
information with the team regarding the traits and the responsibilities of the manager.
Furthermore supporting the schedules together with helping the team members to execute their
goals and the services with clarity.
Lack of effective communication - One of the most essential qualities of the operational
manager, the leader is the ability to clearly communicated with the people in the team. As an
operational manager of Dominoes, it is mostly felt to have a disconnection among themselves
and their team members (Reid & Borchers, 2016). The lack of proper communication is one of
the major challenge in the leadership management that needs to be addressed for being
transparent with the employees of the operation team of Dominoes.
Practical process – It is essential for the operation manager of the organization to find the way
for frequent communication of his plans and strategies with the team of the employees for
guiding them. Initiation of two way conversations with the team members will also be beneficial
for helping the leader and the team for understanding the expectations. Communication will also
help in the delivery of quality services to the customers of Domino’s pizza.
Handling of the conflicts and the management of the internal politics – Handling of the conflicts
of the organizations requires skills of the dispute resolution. The inability to handle the conflicts
properly tends to affect the workplace culture and the productivity of the organization. On of the
major challenge faced by the operation manager of Dominoes is that instead of resolving any of

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the conflicts, most of them end up by complicating it more and make the situation
uncomfortable.
Practical process – It is important for the operational manager of Dominoes is to create and
implement a formal procedure for the issues and the challenges rising for conflict resolution ad
sticking to it.
The theoretical methodology for conducting the need analysis
According to the analysis by Derwik, Hellström & Karlsson (2016), more than 44% of the
organization in Australia has been facing with the issues and challenges in the leadership
management. Among which more than 65% belongs from the organizations under the food and
entertainment industry. This section will analyses on the theoretical context illustrating the most
effective leadership theory that needs to be followed by the operation manager of Dominoes for
overcoming the management and leadership challenges that he has been facing within the
organization (Bekker, 2015). The transformational leadership will be highlighted here which will
help the operation manager to address some of the following questions related to the challenges
he has been facing.
1. How leadership management skills effect on the productivity and efficiency of the
employees in the operations team in Dominoes?
2. How will the operation manager improve his leadership management skills?
3. How will the skills and the capabilities of the operation manager help the employees to
meet their goals and targets?
The transformational leadership

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The style of the transformational leader style targets the approaches and the assorted
capabilities towards the leadership for the creation of the distinct advantages for the organization
(Alvesson & Kärreman, 2016). The creation of the high performance workforce has become
increasingly essential for the managers and the leaders of the business. The transformational
leadership is being found in all the organizational levels.
Source: (Banks et al., 2016)
The figure above illustrates the stages of the transformational
leadership that is beneficial for the operation manager towards the principles of the leadership
challenges that he has been facing with the employment with Dominoes.
Inspirational Motivation -the operational manager should inspire the workers with the emphasis
regarding the values, the mission and the vision for the creation of the meanings.

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Intellectual stimulation - It is important for the operation manager to specialize in shaking up the
status quo. He should set the employees for success and the encouragement to be creative and
innovative regarding the approach of the problems and the production of the solutions.
Idealize the influence – This is the stage of the practice what we preach on the transformational
leadership (Chin, Desormeaux & Sawyer, 2016). The employees of the organization are likely to
adopt the principles of the ethics that are set for the by the operational manager for the
production and the motivation to reach the targeted goals.
Individualized consideration – The operational manager is responsible to recognize the talents
and the skills of the individual of each and ever person they are willing to work with.
Some of the additional qualities that the operational manager as the transformational leader
might employ includes the following –
 Facilitation
 Preparation
 Mobilization
Thus it is explained in the needs analysis section that changing and
approaching the transformational leadership theory and the leadership skills in the operation
manager of the Dominoes Australia is beneficial for the management of the changes and the
improvement of the performances of the employees in the operation tea of the organization. The
current environment characterized by the global turbulence, the uncertainty of the food and the
entertainment market, the high rate of competition and the instability of Dominoes, Australia
calls for the style of the transformational leadership for prevailing at all the organizational levels,
specifically in the operations department.

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Conclusion
Thus it can be concluded that the operation managers of the organization play a central
role towards the stabilization of the policies and the procedures of the organization through the
major areas of the business of Dominoes. There lies a broad range of skills or capabilities that are
needed to be acquired or developed for the employees of the workplace in the target to perform
effectively towards their role and meeting the organizational objectives. The report targets to
explain the leadership management challenges faced by the operation manager of Dominoes and
how these challenges of leadership affects the productivity and the efficiency of the team of
employees. With the transactional theoretical model, this report justifies its application for the
benefit of the leader towards his responsibilities towards the team and the organization.

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Reference
Aarons, G. A., Ehrhart, M. G., Farahnak, L. R., & Hurlburt, M. S. (2015). Leadership and
organizational change for implementation (LOCI): a randomized mixed method pilot
study of a leadership and organization development intervention for evidence-based
practice implementation. Implementation Science, 10(1), 11. Retrieved from
https://implementationscience.biomedcentral.com/articles/10.1186/s13012-014-0192-y
Alvesson, M., & Kärreman, D. (2016). Intellectual failure and ideological success in
organization studies: The case of transformational leadership. Journal of Management
Inquiry, 25(2), 139-152. DOI: 10.1177/1056492615589974
Banks, G. C., McCauley, K. D., Gardner, W. L., & Guler, C. E. (2016). A meta-analytic review
of authentic and transformational leadership: A test for redundancy. The Leadership
Quarterly, 27(4), 634-652. http://dx.doi.org/10.1016/j.leaqua.2016.02.006
Bekker, M. C. (2015). Project Governance–the definition and leadership dilemma. Procedia-
Social and Behavioral Sciences, 194, 33-43. https://doi.org/10.1016/j.sbspro.2015.06.117
Chin, J. L., Desormeaux, L., & Sawyer, K. (2016). Making way for paradigms of diversity
leadership. Consulting Psychology Journal: Practice and Research, 68(1), 49.
http://dx.doi.org/10.1037/cpb0000051
Deichmann, D., & Stam, D. (2015). Leveraging transformational and transactional leadership to
cultivate the generation of organization-focused ideas. The Leadership Quarterly, 26(2),
204-219. http://dx.doi.org/10.1016/j.leaqua.2014.10.004

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Derwik, P., Hellström, D., & Karlsson, S. (2016). Manager competences in logistics and supply
chain practice. Journal of Business Research, 69(11), 4820-4825.
http://dx.doi.org/10.1016/j.jbusres.2016.04.037
Gerhardt, S., Joiner, S., & Dittfurth, E. (2018). An Analysis of Expected Potential Returns from
Selected Pizza Franchises. Journal of Business and Educational Leadership, 8(1), 101-
111. Retrieved from http://asbbs.org/files/2019/JBEL_8.1_Fall_2018.pdf#page=101
Girma, S. (2016). The relationship between leadership style, job satisfaction and culture of the
organization. International Journal of Applied Research, 2(4), 35-45. Retrieved from
http://www.allresearchjournal.com/archives/2016/vol2issue4/PartA/2-3-121.pdf
Kumar, R. (2018). A study of Domino’s pizza with reference to marketing strategies and
consumer behaviour in Jammu(Doctoral dissertation, Sher-e-Kashmir University of
Agricultural Sciences and Technology of Jammu, Jammu). Retrieved from
http://krishikosh.egranth.ac.in/bitstream/1/5810083613/1/36358%20Rohit%20Kumar
%20MSc%20Thesis%20j16m34abm.pdf
Raymer, S. D., Dobbs, J., Kelley, C. P., & Lindsay, D. R. (2018). Leadership Education and
Development: Theory Driven Evolutions. Journal of Leadership Education, 17(2), 138-
148. DOI: 10.12806/V17/I2/A5
Reid, B., & Borchers, A. (2016). Food Fight: Law and Public Relations in Pizza Wars. Journal
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https://www.researchgate.net/profile/Andrew_Borchers/publication/312085947_Food_Fi
ght/links/586e7b5c08ae329d621442a3/Food-Fight.pdf

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