Human Resource Management Practices at Milestone Hotel and Residences

Desklib provides past papers and solved assignments for students. This report analyzes HRM practices at Milestone Hotel.

HUMAN RESOURCE MANAGEMENT

Table of Contents
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................3
Task 2...............................................................................................................................................8
Task 3.............................................................................................................................................10
Conclusion.....................................................................................................................................12
References......................................................................................................................................14

Introduction
The human resource management is one of the sectors which plays a significant role in the
working of any organization. There are various area of concern which can be stated in the
context of the human resource area. One of the important factors which can be stated here is the
retention aspect of the employee who is engaged in the sector of working. The organization
should be aligning the working of the organization with the human resource factors so that they
can directly gain a different form of competitive advantage in the sector of working. The goal in
the domain should be long term sustainability so that it can benefit the organization in the long
run. The impact area should be along the goals and objective of the organization.
Task 1
Question 1
The concept of human resource management can be referred to as a process of developing and
hiring of employees (Chelladurai and Kerwin 2017). The main motive which can be considered
here is linked to the increment of the value linked to the organization. The human resource
management can be considered as a contemporary, umbrella term which can be used to directly
describes the sector of managing the employee so that they do not face a form of problem in the
domain of working in the different perspective of the working of the organization.
The main purpose of the HRM is to manage the overall working sector of the organization. The
main concern area is linked to the domain of the execution of the different task related to a
human resource properly and appropriately.
Question 2
The human resource management directly includes the sector of planning personnel, job analysis,
training and orientation, managing of wages of the employees and providing a different form of
incentives and benefit to the employees. Some of the major activity which can be considered in
the sector of the working of the HRM is stated below which can be directly linked to the working
of the organization.

 Selection and recruitment
 Orientation
 Maintaining proper working condition
 Relation management of the employee
 Development and training.
Question 3
 Selection and recruitment: The process which is linked to the domain of recruitment can be
directly be focusing on the sector of selecting potential, captivating and screening of the
different employee who has interest in the job sector. One of the concern areas which can be
stated is linked to the attraction of the qualified applicants and on the other hand unqualified
applications to directly opt themselves out (Baileyet al., 2018). There are a different process
which can be linked to the domain which can be playing a significant role in the sector.
 Maintaining proper working condition: The sector of the working condition can be
considered to be very much crucial in the domain of working of the organization. the
employees in the context of working should be directly be getting sufficient support so that
they can easily deal with the different tasks which are assigned to them
Question 4
There are various approaches which can be stated in the context of recruitment which majorly
include the following points:
 Identifying the need for hiring
 Planning
 Searching
 Identifying the viable candidates
 Screening
 Face to face interview
 Offering the candidate
 Hiring

Question 5
 Planning: The sector of planning can be considered to be one of the aspects which can be
very much crucial in the domain of recruitment (Nankervis et al., 2016). The planning can be
very much enhanced in the domain of searching for the right candidate which would be
proper for the point of organization.
Strength: One of the domains which can be stated here is linked to the sector of the planning and
grading the number of employees they want to engage. Planning can be beneficial in a manner
which would be directly helping in the sector of the planning of the goal and objectives of the
organization.
Weakness: If the planning is not made proper it can directly impact the success factor of the
organization. The project manager or the higher authority is directly responsible for the
mitigation aspect of the problem if it is seen within the sector of working of the organization.
 Screening: The sector of screening can be considered to be one of the domains which can be
stated to be crucial. The main domain which can be stated to be crucial is linked to the
requirement of the organization. This helps in the domain of gathering of the proper
candidate which would be beneficial for the organization.
Strength: The main strength is that the detection of the proper employee can be done in the sector
quite easily (Brewster et al., 2016). The right employee selection can be considered to be very
much crucial in the sector of working. It can also lead to a competitive advantage for the
organization.
Weakness: one of the mistakes which can be stated here is that selection of the wrong employee
which would be directly impacting the sector of working. There are various implications which
can be sated here which would be directly impacting the sector of working of the organization.
Question 6
The organization which s selected in the case is the milestone hotel and residence. The HRM
system which is included in the sector of working directly involves the domain which would be

beneficial for the working of the organization. It can be stated here that there are various
segments which can be seen in the stated organization relating to the HRM system.
 Recruitment process: The process of recruitment can be stated to be very much important
which would be directly indulging the sector of working of the hotel. In most of the cases,
the employee of the hotel are the ones who directly contribute to the success factor of the
engagement with the customers. Hence it can be considered that the recruitment process is
directly implemented in a manner which would be directly impacting the customer
engagement area which would be directly impacting the competitive advantage of the
organization.
 Training: The sector of training is one of the areas which can be stated to be a significant area
which would be directly involving certain factor which would be directly impacting the
working area. Training would be helping the employee to directly excel in different sector
working. This would be also beneficial in the area of indulgence factor of the customers due
to the factor that it would be including the satisfaction level of the customers. The concept of
training can also be stated to be beneficial in a manner which would be helping the employee
to get engaged in the sector of using the different types of technology which would be
impacting the sector of operation of the business.
Question 7
The sector of offering to the employee is one of the domains which can be stated as one of the
crucial areas of the working of the organization. This domain can be stated as one of the sectors
which would be beneficial from the employers and the employee. Some of the advantage sector
which can be stated in the context of both of the sector are stated below:
Employee: The employer in the context of the offering can be highly dedicated to the sector of
working of the organization. It can be stated that if the employee directly involves in the sector
of higher indulgence, it can directly impact the sector of working of the organization (Shen and
Benson 2016). Another important factor which can be stated here that the employee dedication
would be directly enhancing the sector of service which it would be offered to the customer.

Employer: The employer can get various type of benefit from the sector which can be the
dedication of the employee in the context of the working. This would be directly making the job
of the employer less complicated which would be aiming at gaining of different types of benefit.
Question 8
The selected process which is higher offering would be directly helping the organization to gain
different forms of benefit. One of the sector which can be considered is the level of engagement
of the employee in the context of working. This would be directly impacting the competitive
advantage factor of the organization.
There can be different types of benefit which can be gained from the sector like the enhanced
sector of customers in the sector of business. Enhanced customer area would be directly
impacting the financial aspect of the organization. Moreover, it can be stated that productivity
increase would also a factor of advantage which can be included in the sector of working
(Bratton and Gold 2017). The employee in the context of the working of the organization can be
stated to be of very much an area which if taken care of would be impacting the sector of
working of the organization.

Task 2
Human resource management plays a significant role in binding the employees together
and effectively takes initiative to undertake various activities that are beneficial for the
organisation. HRM is also responsible for all employees to work for something
productive and discover outstanding opportunities for the organisation to excel.
1. Employee relations
In relevance to hotel industry, employees must be able to share cordial relationship with
the customers. This can assist in establishing a healthy relationship with the customers
and make trust as well (Deery and Jago, 2015). Employees working in collaboration can
come up with varied and innovative ideas to develop their performance towards the
organisation. There is also an intense requirement of motivation among the employees
so that they are able to execute their task with great efforts (Hitt et al., 2016).
In association to the Milestone Hotel and Residences, UK, the entire set up of the hotel
suits the requirements of the customers inclusive of all services. The team of this hotel
welcomes its guests with warm smile and gives them five-star treatment
(Milestonehotel.com, 2019).
2. Significance of employee relation in HRM decision making
Success and failure of an organisation is directly proportionate to the efforts that are
contributed by employees for the beneficence of the company.HR plays an important
role in enhancing employee relationship (Duarte et al., 2015).
 Binding employees
HR is responsible in making the employees work collaboratively for achieving
organisational goals. The human resource management of Milestone Hotel ensures that
the employees work together and develop cordial relationship among themselves
(Milestonehotel.com, 2019).
 Indulging in different HR activities
The team of the respective hotel focuses on taking part in different activities that can
help the customers to gain good experience from the services of the hotel. In addition to
this, it is also necessary to ensure that employees feel job satisfaction. This can help
them to deliver their best towards the company (Sani and Maharani, 2015).

 Encouraging participation
The human resource management must ensure that the employees are well-treated and
praised for their good deeds and dedication (Nieves and Segarra-Ciprés, 2015). This
can stimulate motivation among them and facilitate effectiveness in performance.
Reward system must also be there so that employees develop feeling of job satisfaction
in the hotel (Milestonehotel.com, 2019).
3. Employment legislations those are key for an organisation
In an organisation, it is paramount to ensure that there is a proper maintenance of rules
and regulations. This can help to develop the condition of working environment of the
organisation (Hornstein, 2015). Furthermore, it is the most important responsibility of the
human resource management to make sure about following different legislations. Under
laid are some significant legislations that are required to be followed for the benefit of
organisation.
Health and Safety Act
Health and Safety Act (c.37), emphasises on health and safety of the employees at their
workplace. According to this act, it is necessary to protect the employees against risk or
other hazards. There must be proper steps adopted to keep the employees safe from
unlawful acquisition also (Legislation.gov.uk, 2019).
In association to Milestone Hotel, the management ensures about the safety and
security of its employees by following health and safety act 2009.
Fair Work Act 2009
Fair Work Act 2009 (c.18) focuses on providing the employees with flexible working
time. All the employees have legal rights to ask for flexible working options. This
legislation also helps to enhance the relationship of the employer and the employee
(Legislation.gov.uk, 2019).
In Milestone Hotel and Residences, the management provides its employees with the
facility of alternative working shifts (Milestonehotel.com, 2019).
Equality Act 2010
Equality Act 2010 (c.15) stresses on facilitating equality among the employees and
being impartial towards them. This act legally protects the employees from being

discriminated at workplace. The team members of Milestone Hotel are treated equally
and fairly (Legislation.gov.uk, 2019).
Employment Act 1996
Employment Act 1996 (c.18) deals with handling broad context of right of awarding the
employees for their performance. The employees according to this act have all the
rights to ask for at their workplace (Legislation.gov.uk, 2019). Reasonable notice, time
off for parenting, unfair dismissal and redundancy are also included.
4. Pros and Cons of legislation in HRM decision making
The legislations followed also possess certain pros and cons in context of employees
and their performance.
Pros
 Professional role
Human resource management of Milestone Hotel plays a professional role in
undertaking different activities and strengthening bond of the employer and employees
(Milestonehotel.com, 2019). By implementing the principles of legislations, human
resource management is able to take decision professionally without partiality among
the employees.
 Enhancing productivity
Collaboration of team members of Milestone Hotel helps its guest to experience good
stay at the place with top class services for them. This also assists in increasing
productivity. Legislations like equality act, employment act stimulates the job satisfaction
feeling among the employees thus, leading towards good productivity (Navimipour et
al., 2015).
Cons
 Maintaining safe distance
In the organisation due to certain hazardous tasks, employees suffer from physical
ailment or other troubles. This case makes HR department to make clever decisions for
the employees (Bennett et al., 2015). At times, it happens that management is not able
to understand the issues of the employees, this makes decision making difficult.
 Lower recognition value

At times, employees are found having low recognition value whereas, he/she has been
expected certain level of work recognition (Prayag and Hosany, 2015). The employee is
not able to fulfill the criteria, in such cases it becomes difficult for the human resource
management to make decisions in such context.
It can be concluded from the above study that HRM is responsible for all employees to
work to increase productivity and decipher outstanding opportunities for the organisation
to reach heights of success. In addition to this, human resource management efficiently
makes the employees together and takes initiative to undertake different activities that
are useful to achieve the goals of the organisation.

Fair Work Act 2009 (c.18) focuses on providing the employees with flexible working time. All the employees have legal rights to ask for flexible working options. This legislation
also helps to enhance the relationship of the employer and the employee (Legislation.gov.uk, 2019).
In Milestone Hotel and Residences, the management provides its employees with the facility of alternative working shifts (Milestonehotel.com, 2019).
Equality Act 2010
3. Employment legislations that is necessary for an organisation
In an organisation, it is paramount to ensure that there is a proper maintenance of rules and
regulations. This can help to develop the condition of working environment of the organisation
(Hornstein, 2015). Furthermore, it is the most important responsibility of the human resource
management to make sure about following different legislations. Under laid are some
significant legislation that are required to be followed for the benefit of organisation.
Health and Safety Act
Health and Safety Act (c.37), emphasises on health and safety of the employees at their
workplace. According to this act, it is necessary to protect the employees against risk or other
hazards. There must be proper steps adopted to keep the employees safe from unlawful
acquisition also (Legislation.gov.uk, 2019).
In association to Milestone Hotel, the management ensures about the safety and security of its
employees by following health and safety act 2009.
Fair Work Act 2009
Fair Work Act 2009 (c.18) focuses on providing the employees with flexible working time. All
the employees have legal rights to ask for flexible working options. This legislation also helps to
enhance the relationship of the employer and the employee (Legislation.gov.uk, 2019).
In Milestone Hotel and Residences, the management provides its employees with the facility of
alternative working shifts (Milestonehotel.com, 2019).
Employee relations and its significance in decision-making in an organization
Human resource management plays a
significant role in binding the employees
together and effectively takes initiative to
undertake various activities that are beneficial
for the organisation. HRM is also responsible
for all employees to work for something
productive and discover outstanding
opportunities for the organisation to excel.
Employees working in collaboration can come
up with varied and innovative ideas to develop
their performance towards the organisation.
In association to the Milestone Hotel and
Residences, UK, the entire set up of the
hotel suits the requirements of the customers
inclusive of all services. The team of this
respective hotel welcomes its guests with
warm smile and give them five-star
treatment (Milestonehotel.com, 2019).
2. Significance of employee relation in HRM
decision making
Success and failure of an organisation is
directly proportionate to the efforts that are
contributed by employees for the beneficence
of the company.HR plays an important role in
enhancing employee relationship (Duarte et al.,
2015).
● Binding employees
HR is responsible in making the employees
work collaboratively for achieving
organisational goals. The human resource
management of Milestone Hotel ensures that
the employees work together and develop
cordial relationship among themselves
(Milestonehotel.com, 2019).
● Indulging in different HR activities
The team of the respective hotel focuses on
taking part in different activities that can help
the customers to gain good experience from the
services of the hotel. In addition to this, it is
also necessary to ensure that employees feel
job satisfaction. This can help them to deliver
their best towards the company (Sani and
Maharani, 2015).
● Encouraging participation
The human resource management must ensure
that the employees are well-treated and praised
for their good deeds and dedication (Nieves
and Segarra-Ciprés, 2015). This can stimulate
motivation among them and facilitate
effectiveness in performance. Reward system
must also be there so that employees develop
feeling of job satisfaction in the hotel
(Milestonehotel.com, 2019).
Pros and Cons of legislation in HRM decision
making
The legislations followed also possess certain pros
and cons in context of employees and their
performance.
Pros
 Professional role
By implementing the principles of legislations,
human resource management is able to take
decision professionally without partiality among the
employees.
 Enhancing productivity
Collaboration of team members of Milestone Hotel
helps its guest to experience good stay at the place
with top class services for them.
Employment legislations that is
necessary for an organisation
In an organisation, it is paramount to
ensure that there is a proper
maintenance of rules and
regulations.
Health and Safety Act
Fair Work Act 2009
Equality Act 2010