BTEC Level 3 Diploma Human Resource Management Report

This report provides an overview of Human Resource Management (HRM) within a business context, addressing key aspects such as performance management, employee motivation, and HR planning. It begins by defining HRM and its significance in achieving organizational goals, emphasizing the importance of techniques for measuring performance like performance appraisals and 360-degree feedback. The report also explores various methods of performance measurement, including client surveys, punctuality observations, and observation of personal habits. The document concludes by highlighting the crucial role of HRM in achieving organizational goals and the benefits of flexible working hours. References to relevant academic sources are included to support the analysis.

Managing Human Resource

INTRODUCTION
• Managing Human Resources (HR) is termed as a set of
activities that basically deals with controlling, monitoring,
planning and staffing the workforces of an organization.
• The firm's management are highly aimed on identifying
better techniques and methods of developing and improving
the overall functioning of HR.
• It is evident that an organization is generally focused on
achieving all the desired set of objectives which are to be
accomplished by their HR operational and functional
activities

PERFORMANCE
MANAGEMENT
• Performance management is considered as a process of monitoring, evaluating the
employees performance so that HR manager of cited hospitality firm can take
relative measure in order to find the major areas where improvement is required.
With this, Hilton hotel will be able to give excellent service to their customers and
will achieve their goals and objectives in clear and specific manner.
• Working as a HR manager in cited hospitality firm, it is my utmost responsibility to
strengthen their performance and provide them necessary training and
development. Apart from it, it is also required to give them constant feedback on
the performance which they are rendering to cited hospitality firm

TECHNIQUES FOR
MEASURING PERFORMANCE
• Performance Appraisal- This is one of the best techniques for measuring the
employees performance. In this methods, supervisor or leader can observe
personnel performance and gives rate and grades according to their efficiency. It is
a systematic evaluation of the actions and to understand the abilities of a person for
further growth and development. The main objective of this tool to maintain
records in order to determine compensation packages, salary, wages etc
• 360 Degree-It is a type of performance reviews in which subordinates, co-workers
and managers all gives rates to employees. It is a process of taking feedback about
particular individual by the people who are around at workplace. It is a ways to
provide each employees the opportunity to receive performance feedback from his
or her co-workers, supervisors, staff members.

CONTD...
• In today's world human resource has become an essential element of public policy
in UK. So it is necessary for the organization to take several measures regarding
the welfare of the employees, to motivate them for doing efficient work.
• It is important to provide the best working environment so as to achieve the goals
and objectives of the company. By giving welfare facilities to the employees, it
helps in increasing the morale at higher level and also they feel enthusiastic in
performing there work

OTHER TECHNIQUE FOR
MEASURE PERFORMANCE
• Carry out client survey- Client survey aids to company for identifying the
personnel reviews, feedbacks, suggestions and opinion related to company policies
and structure. It is a quick methods for identifying issues and conflicts related to
employees (Hutchings and et. al., 2009).
• Punctuality-Punctuality is the characteristic of being able to complete a required
task or fulfill an obligation before or at a previously designated time. "Punctual" is
often used synonymously with "on time". Higher authority have notice employees
entry timing in to the office daily. Through this observation, management can
spring up punctuality in the business enterprise.

CONTD...
• Observe personal habits-It includes
those habits of personnel which they
have used on daily basis at workplace
such as gossips, taking unauthorized
lunch break etc. Top management has
used observation method of this bed
habits on daily basis.it is another
important methods of monitoring

CONCLUSION
• From the above document it is found
that human resource plays an
important role in the achievement of
organization goals and objectives.
• The document concludes about the
flexible working hours in the
Morrison which helps the employees
to finish their work within the
stipulated time period and also
comfortably

REFERENCES
• Gruman, J. A. and Saks, A. M., 2011. Performance management and employee
engagement. Human Resource Management Review. 21(2). pp.123-136.
• Guest, D. E., 2011. Human resource management and performance: still searching
for some answers. Human Resource Management Journal. 21(1). pp.3-13.
• Hofstetter, H. and Harpaz, I., 2015. Declared versus actual organizational culture as
indicated by an organization's performance appraisal. The International Journal of
Human Resource Management.26(4). pp.445-466.