Developing Individuals, Teams, and Organisations: HRM Report

This report delves into the essential skills, knowledge, and behaviors required by HR professionals, focusing on the context of the financial institution Alexandra Reisse. It examines the importance of HRM in selecting and managing employees, emphasizing the need for coordination, adaptability, and conflict management skills. The report highlights the significance of business knowledge, personal management, communication, and leadership skills within the HR domain. It further explores the differences between individual learning, organizational training, and development to achieve sustainable business performance, followed by an analysis of how high-performance working contributes to employee engagement and competitive advantage. The report then evaluates various performance management approaches, providing examples of how they support a high-performance culture. The assignment also includes a professional skill audit and reflective report, which focuses on key competencies like communication, engagement, and analytical skills. It also includes a detailed plan for Continuing Professional Development (CPD) for the HRM, and explores the importance of recording and evaluating it.

Developing Individuals, Teams
and Organisations

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Examine employee skills, knowledge and behaviours required by HR professionals…………1
TASK 2............................................................................................................................................5
Examine the difference between individual learning, organisation and training or development
for achieving the sustainable business performance……………………………………...……5
TASK 3............................................................................................................................................8
Present the understanding of how High-Performance Working contributes in the employee
engagement and competitive advantage within the organisational situation…………………. .8
TASK 4..........................................................................................................................................10
Evaluate different approaches to performance management and demonstrate with specific
examples that how they can support high performance culture and commitment…………… 10
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Development is the process or effective way by which any company or people as well as
team members are able to increase their knowledge based skills in an appropriate manner. On the
basis of this they can achieve their goals in the competitive advantages in a proper way.
Therefore, this is very much effective part of every organisation or employee's as well because
its enhance their knowledge in the working place. When development comes under the form of
changes or improvements in an organisation than, it always supports all the team members,
individual and employee's which helps to achieve their goals towards the company. In this
present report is based on Alexandra-Reisse which is the financial institute, wherein, lots of
people are working at different post.
Further discussion will be made on, Skills, knowledge and employee's behaviours which
is needed by HR professionals. This assignment will also identify different factors to evaluate the
development of business performance. Along with this advantage of higher working performance
are also will define effectively (Aarons, Hurlburt and Horwitz, 2011). At last, collaborative
working and effective communication that can be supportable for communication, culture for
financial institutions will get covered in this assignment.
TASK 1 Analyse employee knowledge, skills and behaviours required by HR
professionals
Examine employee skills, knowledge and behaviours required by HR professionals.
HRM: Human resource management refers to the strategic approach to select and hire
appropriate candidate for the suitable job profile in a proper way. It mainly includes in the hiring,
selecting, planning, directing and controlling the organisation activity in a different way.
Because of this people can get their desirable job for the best designation. Therefore, this can be
said that HRM is the best thing in each and every organisation by which HR manager of this
respective organisation can take decision in order to run the business function in a effective way.
That's why is necessary aspect for each organisation who always support management function
and guide employees in an effective manner.
According to the present scenario, every individual and people have lots of
responsibilities to achieve their goals. At the same time few roles and responsibilities are given
by the HR manager of an organisation to manager their operations or business activities in a
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perfect manner. As per this basis there is only one specific area in which HR manager is
responsible to recruit and select an appropriate individual for increasing profit of their
organisation. In reference to the Alexandra Reisse, as it is the financial institution in which HR
professional mainly needed to maintain their employee's behaviour, knowledge and skills as
well. By using these aspects HR professional of this institute can get opportunities to perform
their activity at higher level globally.
There are different types of individual behaviour, knowingness and knowledgeable skills
which is required in the firm to manage their business in a smooth way, listed below:
Behaviour of HR Professionals:
Co-ordination: This is the very much important and effective thing which is generally
checked by the companies that how HR behaves in front of the other people in the organisation
as well as how HR coordinate with their colleagues and team members in order to achieve
targeted goals in a proper way. In context with Alexandra Reisse HR professional should have
the ability to manage their team members in a proper way to achieve future opportunities and
goals effectively.
Adaptive: According to this behaviour HR professional is able to adopt effective
environment within the organisation in order to fulfil the task which is given by the higher
authorities to them. On the basis of this HR can develop effective tools and techniques in order to
change the working plans effectively. In reference to the Alexandra Reisse, HR professional is
required to has effective behaviour as well as ability to adopt new things within the environment
by which team members of an organisation can get affected in a positive manner. Wherein,
changes in external environment are involves in the several laws and governmental policies that
influence company's functions effectively.
Conflict management: It is the very well-known behaviour in which HR needs to reduce
issues and problems within the company. According to the Alexandra Reisse, as it is related with
financial management in which HR professional requires to have effective responsibilities and
duties in order to minimise the problems from the company so that they can work easily in order
develop effective culture in a proper way. On the basis of this, they can make effective decision
in a proper way (Bolman and Deal, 2017).
Knowledge:
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Business knowledge: To perform every task within the organisation HR professional
needed to have effective knowledge to manage business activity easily. In context with
Alexandra Reisse, they should have knowledge so that they can easily designed the company's
structure, rules, policies to attain with desired goals in an appropriate manner. By using effective
knowledge HR professional influencing, students in a positive way.
Personal Management: According to this knowledgeable aspect, HR professional is
needed to perform in a very well manner so that he can achieve their task or goals. In the present
context with Alexandra Reisse, they are able to perform in organisation with their effective
knowledge so that they can easily guide their team members in an appropriate manner.
Skills:
Communication: It is the very effective or attractive tool in order to minimise the issues
and problems within the organisation. According to the Alexandra Reisse, if HR professional
will have effective communication skills than he can easily communicate with everyone in the
organisation and able to perform their activity without any issues in an appropriate manner. With
the help of this, he can develop effective environment in a proper way (Choi and Ruona, 2011).
Leadership and management: As per this, HR professional is needed to show their
effective leadership skills by which he can guide their employee's activity or performance in
order to achieve organisational goals. Therefore, HR professional is responsible any kind of task
within the company so that they can work effectively within the specific time.
Include: Explain the importance of CPD to HRM and why it should be recorded and
evaluated
If it is talked about, Continuing Professional Development plays an important role within
HRM. In present context, Alexandra Reisse is looking forward to enhance skills of existing staff
members. This could be done through developing a training program undertaking the CPD
process. This will directly help Alexandra Reisse in enhancing the profit margins and loyalty
among staff members towards business organisation.
Professional Skill Audit:
Please prepare a table for it to reflect well as it was discussed in the class, for the
same you will include
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Communication skills
Related questions
1. How effectively I am skilled while talking to
others ?
2. How my, soft speaking skills influences others
to develop interest towards a topic ?
3. How my rate of speech put impact on others ?
Skilled
✔
Moderately
skilled
✔
Need of
Training
✔
Engagement skills
Related questions
1. How effectively my engagement skills play a
crucial role for me ?
2. How engagement skills impacts upon my
attitude while communicating with others ?
✔
✔
Analytical skills
Related questions
1. How much skilled, with my own analytical
skills ? ✔
Planning and organizational skill
Related questions
1. How effectively I work with my organisational
skills?
2. How much skilled I am under this type of
skills ?
✔
✔
Action skills
Related questions
1. How effectively, I can finish my work with this
skill ? ✔
Please do the personal skill audit on this parameter.
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Skill Very Good Good Adequate Little or no
Experience
Problem solving skills
Way to research the verbal reasoning
skills and quality to manage difficult
file and capability to select the better
method from the gathered
information.
✔
Effective skills to come up with
unique ideas and solution whenever
problems occurred.
✔
See the ideas of other people in order
to solve problems
✔
Strength Weakness
For playing effective roles and
responsibilities of Human Resource I am
capable enough as I am having effective
skills and knowledge effectively.
Sometimes I am not able to explain sort of
function in the organisation because of health
issues.
Produce a detailed professional skill audit that demonstrates evidence of personal
reflection and evaluation. (Write a reflective report before producing your professional
skill audit to cover this task
Please make correction in accordance with the parameters discussed below) as
already discussed in class.
Learning and
Development Need
Type of
developmen
t
Timescales Who is
responsible
?
Further
comments
Provide a specific
description of the
desired changes (e.g.
skills gained,
knowledge acquired,
E.g. Course,
Workshop,
Conference,
Self-
developmen
1.5 years E.g. Staff
member,
UoE L&D
programme
to support,
E.g.
Resource
requirements
, Additional
notes
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topics/themes/conten
t covered)
In present context, I need
proper changes within
the communication skills,
engagement skills,
analytical skills,
planning, organizational
skill and action skills that
could help me in
sustaining within the
business organisation like
Alexandra Reisse.
t
(researcher,
reading,
etc.),
Coaching,
Mentoring,
Job
Shadowing,
Project
work,
Committee
Membership
, etc.
Mentoring,
coaching,
committee
membership
and more are
some of
sections that I
need to focus
on. With the
help of this,
only I can say
that, I could
effectively
reach to new
heights within
Alexandra
Reisse.
Manager to
arrange,
Staff
member to
work with
team and
Manager,
etc.
It will be
required for
me to take
help of team
members,
managers and
develop
different
programmes
as well.
Resource
requirements,
Additional
notes, training
programmes,
books and
more.
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For a reflective report you can use this templet.
DESCRIPTION ANALYSIS OUTCOMES/ACTIONS
EXPECTATIONS First of all, I would like to
thank my lecturer for giving
me an opportunity to develop
this type of report, which has
helped me in understanding
how an individual could
become effective in his or her
skills, while working within a
business organisation. I have
found that, employee
knowledge, skills and
behaviours are some
necessary factors that could
help in becoming a much
more influential individual as
an HR professional.
I can read books, look into
different sections in regards to
fulfilling my own
expectations. This could be
done through taking in use of
training programmes, as this
could help in gaining
maximum benefits in
specified time frame.
PERFORMANCE It will be required for me to
look into some of other
aspects as well like, I would
require to attend group
discussions, keep up the voice
while attending meetings.
Setting pitch according to the
expectations of others and
more.
With the help of this, I could
easily gain maximum benefits
in a short span.
PDP Plan:
It refers to those structure in which I can check myself as well as I am able to make changes as
per the organisation requirements in an effective manner. There are PDP plan is given below:
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Sr.
No
Learning
Objective
Current
Proficiency
Target
Proficiency
Development
Opportunities
Judging
criteria
Time Scale
1 Communic
ation
Skills
According to
the present
scenario I need
to work on my
communication
skills in order to
make
organization
effective
properly.
As per this I need
to target few
coaching and
classes by which I
can maximise my
communication
skills to attain
future goals.
With the help
of this I can
grab lots of
opportunities
like I can
participate in
presentations,
seminars etc.
Colleagues,
and higher
authorities
are always
able to
judge my
performanc
e
effectively.
It will take
80 days to
cover-up
this skill or
activity.
2 Lack of
skills to
resolve the
issues
I should
understand all
the issues so
that I can solve
the problems
within the
organisation.
I need to maintain
working
environment
attractive to make
future goals.
On the basis
of this I will
be able to gain
good
experience
and able to get
higher post in
proper way.
Directors
and
shareholder
s are able to
judge my
performanc
e in a
proper way.
It will take
50 days.
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Professional development plan
Please prepare this with the parameters reflected
Skills
To improve my
communication
skills by 10%.
Action to develop
skills
In present context, I
could take a range
actions like attend
English spoken
classes, attending max
to max meetings and
discussions as well.
Time Scale
Actions
I will be
required to have
at least 3
months to
improve this
skill.
Evidence for
developed skills
Implementations
Through attending English
spoken classes and talking
to others.
To prepare the reflective by using the kolbs learning cycle or gibbs reflective
cycle. For professional skill audit
TASK 2 Analyse the factors to be considered when implementing and
evaluating inclusive learning and development to drive sustainable
business performance.
Examine the difference between individual learning, organisation and training or
development for achieving the sustainable business performance.
Start by showing your understanding of inclusive learning and development for an
organisation such as Alexander Reisse financial institution (write a short description)
Inclusive teaching, basically describes a range of approaches to teaching that consider the
diverse needs and backgrounds of all staff members to create a learning environment where all
individuals feel valued and where all staff have equal access to learn. Here, it will be required for
Alexandra Reisse's manager to enhance the overall performance level of their staff, that could
easily reach to new heights in specified time frame. Learning is the process of adopting new
knowledge, skills, behaviours, values as well as preferences. Along with this it is the ability and
process which is done by the humans, machines and animals also. This factor helps a lot to
9

people in order to understand the effective concept related their field in a proper way. Therefore,
it is very much important for every people by which they can get better ideas and able to learn
effective things within the working place. By using learning concept people can easily achieve
their targeted goals in an effective manner. There are few differences in regards with different
things, are listed below:
Organisational Learning: It is one of the best process in order to developing, retaining,
managing and transferring the information with effective knowledge in the the organisation.
With the help of this an organisation easily improves their gaining experience by using effective
concept. In context with Alexandra Reisse, they always applied effective and unique idea in their
financial institution in order to make them effective in a proper way. Along with this employee
are able to achieve their goals by using innovative techniques within the institute. Wherein,
manager of this organisation also provide training to encourage them and motivated them
(Hartnell, Ou and Kinicki, 2011).
Individual Learning: It is the method by which individual can get accurate information
in order to gain more and more experience in the particular field. It is totally based on the
external sources by which people can collect different kind of information so that they can use
accurate knowledge any time in an appropriate manner. In reference to the Alexandra Reisse, as
it is the financial institution so manager of this financial management always makes proper and
effective plan so that candidates can increase their knowledge and achieved their goals.
Basis Individual learning Organizational learning
Scope
There are huge number of learning
concept for individuals so that they
can get effective knowledge and it will
be benefited for them in order to face
any kind of challenge to achieve
proper objectives. That's why there is
lots of scope in an appropriate way.
It has lot of scope just because this
function offers different type of training
period and some activities in relation
with particular company's activity so that
individual can easily learn several things
and able to achieve their effective goals
and objectives in a proper manner.
There are no time limits or bound so
that people can achieve and learn
within the institute (Herrmann and
There is scope of short time limit because
every time is not possible for company to
give training their employees every time
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Time
Herrmann-Nehdi, 2015). that's why individual needs to follow
their precious time to understood concept
easily.
Training: It is the concept in which every individual has right to follow company's
instructions in a proper way. It mainly includes in the capability, capacity, performance and
productivity in order to increase employee's confidence in an effective way. The main of this
aspect is that Alexandra Reisse, offers effective type of training to their employee's so that they
can learn effective and work easily, that's why it is so important.
Development: It is related with the training programmes but both are very different
things as training offers different kind of session but development is very much important thing
by which employees of Alexandra Reisse, can enhance their confidence towards the work and
develop their learning skills by attending several sessions within the working place.
Basis Training Development
Orientation
It is mainly useful for particular
job.
On the basis of this people can get achieve
their success within the globe.
Skill
Technical skills can be checked
by the manager of this institute.
In this, various skills and innovative
things are checked by the manager for
development in a good manner.
Continuous Learning: This process of learning is knowing as the on going process by
which each and every people can increase their knowledge and skills at higher level. In the case
of Alexandra Reisse, manager offers best training programmes to their people to achieve
effective goals.
Professional Development: It is the process of developing employee's knowledge and
skills to achieve their goals in an effective manner. According to the Alexandra Reisse financial
institution they have aim to build up strong relationships with the employee's so that they can be
very helpful for fulfil the company's goals (Hislop, 2013).
As per the present time, Alexandra Reisse are focusing on their skills in order to make
them effective or perfect in a proper way for completing the people's opportunities and their
11

requirements effectively. Therefore, this is crucial to increase the enhance sustainability of this
institution within the UK. By which they can also change their growth and development in order
to make good relation with others.
Explain how learning is determined and implemented, how Learning should be focused
on strategic and tactical goals and informed by, for example, GAP analysis or a skills
evaluation (Discuss).
Scope Individual
level
Who is in charge of
the process
When to conduct a
skill gap analysis
How to respond to
skill gap
Goals and objectives
of both Alexandra
Reisse and of staff,
will be achieved in
specified time frame.
Project Manager Whenever it is
required for the
individual and for
Alexandra Reisse
Through looking into
different ways
through which,
maximum benefits
could easily be gained
by Alexandra Reisse
in specified time
frame.
Please add the below to complete the task in full
Analyse why there is a need for continuous learning and professional development to
drive sustainable business performance in an organisation such as Alexandra- Reisse,
by explain the use of formal and informal learning across an organisation to develop
individual, team and organisational skill sets.
Apply learning cycle theories to analyse the importance of implementing continuous
professional development.
 You may consider this task by recognising that learning is continuous
through the use of learning cycle theories developed by Kolb, Honey and
Mumford and Lewin and Gibbs Reflective Cycle.
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 You can now further explain Barriers to learning by analysing these points
to be considered (various environmental, physical, psychological and
cognitive barriers and how to overcome them
If it is talked about, need for continuous learning and professional development to drive
sustainable business performance in an organisation, then it plays a crucial role for a company
like Alexandra Reisse. To improve the overall performance level, it will be required for the
Alexandra- Reisse to take in use of different range of theories like Gibbs Model and more in
order to analyse the overall situation and to offer the best to staff based on the requirements.
On the other side, there are some barriers as well, like environmental, physical,
psychological and cognitive among managers and staff of Alexandra Reisse that would required
to be analysed and develop strategies as per the requirements in order to gain competitive
advantages and in reaching to new heights in specified time frame.
TASK 3 - Achieved through oral presentation and submitted with the hard
copy.
TASK 4 Evaluate ways in which performance management, collaborative
working and effective communication can support high-performance
culture and commitment in a financial institution such as Alexandra-
Reisse.
Evaluate different approaches to performance management and demonstrate with specific
examples that how they can support high performance culture and commitment.
Performance management refers to the process that mainly focuses on the developing
and measuring the performance of employees or people within the company. Along with this it is
also determine the each and every employee's performance in order to check that they can attain
the organisational goals in a proper manner. On the basis of this they always make effective and
essential relationship with the employee's or team members in order to achieve proper goals.
That's why they have their own key elements and aspects by which they can directly connected
with people in a appropriate manner. In reference to the Alexandra Reisse, manager of this
financial institute always determine the current performance of employees in order to to achieve
their goals in a proper way. It develops the effective quality and effective performance of
employees within the organisation.
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Performance management always defines the working capability of employee's as they
play their every roles and responsibilities in order to perform their higher level in the
organisation. Moreover, communication is also the very much essential part of the organisation
which always creates the affectivity between two people in the company. It generally needs the
clear concept from people than it helps in order to interact with each other. On the help of this,
people can make better communication result so that they are able to achieve proper goals in a
proper way. On the other side training and development programmes always shows the proper
coordination between Alexandra Reisse and their team members in order to gain accurate
competitive advantages. There are some approaches which are following by the selected
organisation, listed below:
Comparative approach: This approach mainly includes in the performance of
employees within the organisation. On the basis of this company always checks employee's
performance by using knowledge based skills and so on. According to this approach company
mainly applying this approach in order to improves employee's performance and their goals and
objectives in an effective manner (Nahavandi, 2016). In reference to the Alexandra Reisse, they
are having different kinds of people in their institute so in which some people have good
knowledgable skills and some people good in the communication skills so they can give their
best performance within the organisation in order to achieve perfect desire goals.
Attribute approach: According to this approach it can be said that in every industry few
elements can comes easily like problems solving skills, decision making, creativity,
communication and so on that will be beneficial for the employees in a right way. In reference to
the Alexandra Reisse they are always using these methods so that candidates from this can easily
able to take better decision and effective decision to develop their own goals and skills in a
proper way. With the help of this company can easily gain effective productivity within the
marketplace. For an example, if any industry or company faces different kind of problems in
between the team members and managers than they need to apply problem solving skills in order
to reduce such conflicts from the company so that they can get better solution and able to do
work again in a particular way (Penuel and et. al. 2011).
Therefore, this can be said that, both approaches which are using in the scenario of
performance and communication are much helpful in order to make effective strategies and
operations so that company can reach their goals by giving lots of knowledge to their employee's
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in a proper way. Therefore, it is much essential for each organisation for making better output in
a right way.
How does effective PM inform learning and development at the organisational,
team and individual level in an organisation such as Alexandra –Reisse.How does
it reflect on collaborative working in an organization?
It is being analysed that, an effective Project Manager of learning and development
among organisational, team and at individual level as well in regards to Alexandra-Reisse. Here,
an effective PM will directly help allocating the resources, training and other things to staff as
per the requirements. With the help of this, maximum benefits could easily be gained by
Alexandra-Reisse. In specified time frame.
Critical analysis of different approaches of performance management:
As per the above discussion it has been concluded that all the above-mentioned
approaches are much different and also able to helps employees in order to achieve their goals
towards the organisation. There is some opinion which is based on that approaches, given below:
Comparative approach: According to this approach respective financial management
institute always make best an effective strategy for their employees so that they can enhance
their confidence towards the work. Therefore, it will increase employees working level in a
positive manner. But sometimes, Alexandra Reisse is not able to give better facility to their
employees and this situation create negativity in the firm.
Attribute approach: As per this approach, selected organisation always tries to make
better strategies in order to find out the errors and resolved them. On the basis of this company
can make better environment within the organisation which shows the positivity within the
working place. Sometimes it shows the negativity while respective organisation i.e. Alexandra
Reisse where it has applied new tools and people changed the working environment than it
creates some conflicts within Alexandra Reisse, so that its affect this company as well as
working performance of employees.
Organisational culture: It includes in the different kind of experience and expectation as
well as value of the members in which they interact with each other and develop the effective
goals in order to achieve future opportunities in an appropriate manner. Wherein, culture defines
the different kind of values, norms, beliefs and languages and so on. Therefore, both are
facilitator for this respective organisation, with the help of this company can make better
15

performance management plan for their employees in order to enhance their working capabilities
in an effective manner (Penuel and et. al. 2011).
Referencing of your text is required
Therefore, this can be said that Performance Management can easily transform this
selected organisation Alexandra Reisse so that they can make their own rules for their employees
in order to get better results for future. It helps company to achieve their potential customers in
an effective manner. On the basis of this, selected company can get their idea about scope in the
market and then make strategies accordingly. By using this scenario, they can face any kind of
challenge in order to gain competitive advantages. How this can be both a facilitator and
barrier to effective PM explain.
It can be said that, performance management would require company to invest heavily.
On the other hand, it can facilitate as well to the employees in gaining competitive advantages,
and this could be done through utilsing all the skills of employees towards the specified tasks
given to them.
CONCLUSION
From the above representative report, it has been analysed that, developing individuals
and teams organisation are always helpful for every people in order to maximise their confidence
to make them effective in front of the every industry within the working place. By using this
scenario Alexandra Reisse, they are applying effective strategies or training and development
programmes for enhance their employee's confidence towards their work. Wherein, it develops
the effective roles and responsibilities of people so that they can easily achieve their goals and
objectives in an effective manner. Lastly, PDP and several approaches in regards with financial
institute also helpful to build good relations and proper management within the organisation to
achieve targeted goals.
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REFERENCES
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Work on your references
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