Performance Management in Health and Social Care: HRM Strategies

This report provides an overview of human resource management practices within the healthcare sector, specifically focusing on St Margaret's Nursing Home. The report emphasizes the importance of performance monitoring through various methods, including 360-degree assessments, formal milestones, performance appraisals, and Key Performance Indicators (KPIs). It then explores how individual training needs can be identified using performance assessment methods and Continuous Professional Development (CPD). Finally, the report suggests strategies for promoting the continuous development of workers, highlighting the significance of performance feedback, incentives (including salary increments and bonus rewards), and CPD to enhance employee motivation, retention, and overall efficiency. The report concludes by referencing relevant academic sources to support its findings.

Managing Human Resources in Health and
Social Care

Executive Summary
• Performance of workers are required to be monitored in order
to bring efficiency.
• This will also help to increase performance through training in
effective way.
• Furthermore, incentives should be provided to employees so
that they may be motivated and retained in St Margaret's
Nursing Home.

Discussing ways in which performance of individuals can
be monitored
• There are different ways in which performance can be
monitored.
• This is required in the health and social care in order
to have clarity whether adequate performance is
delivered by employees or not.
• In this aspect, 360 degree assessment is quite useful
way to monitor performance of individuals.
• This implies that formal evaluation is made with
sources such as superiors, peers and subordinates.

Cont.
• This means that assessment of performance is done with these
multiple resources and as such, surveys are conducted for
discussing results of employees.
• It helps employees to improve upon their skills in a better way.
• Thus, with 360 degree assessment, workers are able to learn
about deficiencies and as such, St Margaret's Nursing Home
can achieve efficiency by conducting this monitoring system
and accomplish goals with much ease.

Cont.
• Another way for monitoring is to use formal milestones.
• This is important as employees should be given targets and deadlines so
that they may carry out work within stipulated time.
• By setting deadlines provide two benefits such as performance can be
monitored and another is employees manage their tasks in the best possible
manner.
• Another way is performance appraisal which is one of the important tool
for assessing performance of employees in the best possible manner.
• Moreover, setting KPI (Key Performance Indicators) is another useful way.
• In relation to case study, 360 degree assessment can be used by health care
for monitoring performance.

Assessing how individual training needs can be
identified
• The training needs of individuals can be easily identified so that
performance may be improved in a better way.
• It can be said that above methods discussed for assessing
performance are used to explored and as such, these are required for
evaluating training and development needs in the best possible
manner.
• 360 degree assessment discussed in preceding paragraphs is useful
for not only reviewing and monitoring performance but also for
assessing whether employees in St Margaret's Nursing Home needs
training for individuals in order to maximise efficiency quite
effectually.
• Furthermore, institution may easily enhance performance by
implementing training programs to staff and as a result, better and
quality services may be provided to patients with much ease.

Cont.
• Continued Professional Development (CPD) is
another useful method to identify training needs of
individuals quite effectually.
• This help employees to have proper training and as
such, they are able to learn new things which is
required for enhancing career growth in the best
possible manner.
• CPD include activities such as workshops, self-
directed reading and as a result, health care can easily
identify training needs to increase efficiency of
employees.

Strategies for promoting continuous development of
workers
• ment of workers in the best possible manner.
• This should be followed by incentives so that motivation may
be imparted in effective way.
• It is required that performance feedback should be relevant
and credible so that employee may be remain focused on
accomplishing set deadlines in a better way.
• er.
• This should be followed by incentives so that motivation may
be imparted in effective way.
• It is required that performance feedback should be relevant
and credible so that employee may be remain focused on
accomplishing set deadlines in a better way.

Cont.
• On the other hand, incentives are increment in
salaries to retain efficient employees of
organisation quite effectually.
• St Margaret's Nursing Home should use this
strategy for increasing employee's efficiency
and as such, it will decrease staff turnover as
most of the employees are leaving institution
because of lower pays.

Cont.
• This will eventually maximise performance of staff and as
such, development would be enhanced in a better way.
• Moreover, salaries should be incremented by the way of bonus
rewards so that employees are felt motivated and staff would
be retained quite effectually.
• Moreover, CPD as discussed is useful tool for enhancing
performance of workers in the best possible manner.
• Furthermore, health care workers may become expertise in
carrying out assigned responsibilities.

REFERENCES
Arnaboldi, M., Lapsley, I. and Steccolini, I., 2015. Performance management in the
public sector: The ultimate challenge. Financial Accountability &
Management. 31(1). pp.1-22.
Jamali, D. R., El Dirani, A. M. and Harwood, I. A., 2015. Exploring human resource
management roles in corporate social responsibility: the CSR‐HRM co‐creation
model.Business Ethics: A European Review. 24(2). pp.125-143.
Langabeer, J. R. and Helton, J. R., 2015. Health care operations management. Jones &
Bartlett Publishers.

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