Human Resource Management Issues: A Report on Hilton Hotel Practices

This report provides a comprehensive overview of Human Resource Management (HRM) issues, particularly within the context of the hotel industry, using Hilton Hotel as a case study. It explores internal and external recruitment methods, analyzing factors like unemployment rates, competition, and reputation. The report delves into the impact of diversity, stress management, and absenteeism on organizational performance, highlighting both positive and negative effects. It emphasizes the importance of person specifications and job descriptions in achieving organizational goals, detailing how they aid in hiring skilled employees, evaluating potential, and understanding employee capabilities. Furthermore, the report examines the process of performance management, including staff turnover, identifying training needs, and enhancing promotions. It also addresses various HRM situations such as employee conflicts, decision-making, and motivation, concluding with a summary of the importance of effective HRM for organizational growth and development. The report also includes a list of references.

ISSUES IN HUMAN RESOURCE
MANAGEMENT

TABLE OF CONTENTS
 INTRODUCTION
 Internal and External methods and factors influencing recruitment
 Impact of the diversity, stress management and absenteeism on organisational
performance
 Importance of person specification, job description in achieving organisational
goals and objectives
 Process of Performance management
 CONCLUSION
 REFERENCES

INTRODUCTION
HRM is a procedure which deals with the issues and problems related to
organisation development, compensation in order to wellness and benefits for
employees. This study will show the importance of HRM in hotel industry as they
play various functions like recruitment, motivation for employees. This report will
also show about factors that impact on organisational performance.

CONTINUE…
 Unemployment rate: It is the main factor that have impact and influence
recruitment process of HRM. Increased unemployment rate is good for the hotel
as they can hire the best candidate on their own terms.

CONTINUE…
 Competition: Competition level is another main factor that can influence
recruitment process. Competition in the specific area creates problems for the
hotel to find the candidate who can perfectly fit in hotel's needs.

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 Reputation: There are various luxury hotels that are known for their better
services and positive image and create competition for others. Company's
reputation and this recruitment process have a strong connection. Recognized and
reputed firm are more likely to attract talented candidates and make this process
easy.

INTERNAL AND EXTERNAL METHODS
OF RECRUITMENT
HR of Hilton hotel uses and follow both internal and external methods of recruitment
for filling their vacant job.

CONTINUE…
 Internal methods: Internal methods means to fill the vacant job within an
organisation and by existing employees. It includes job promotion, transfer and
job referral. It has various advantages and disadvantages such as this process is
cheaper and quicker rather than external process.

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 External methods: External recruitment means to fill the vacant job from outside
the business by recruiting new and skilled employees. For this process it includes
advertisement, educational institutes etc. It also has some advantages and
limitations such as manager and HR can bring new and innovative ideas from
outside.

Impact of the diversity, stress management
and absenteeism on organisational
performance
There are various HRM practices like training & development, rewards which
increases the efficiency of employees. There are some factors that can influence and
have impact on organisational performance and effectiveness.

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 Diversity: Cultural diversity and diverse workforce provide challenge to the
company. Employee diversity has a positive and negative impact as it increases
organisational performance and can also face complex problems like
discrimination. Different types of employees bring different ideas which is
beneficial for the hotel.

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 Stress management: Employees who are stressed they have negative impacts on
organisational performance. They come to work but are not able to work
productively and effectively and due to stress and health problems. It impacts on
their moral and motivation and they are more likely to work less which leads staff
turnover.