This report delves into the human resource management challenges and emerging trends faced by The Tower Hotel, focusing on the impact of the COVID-19 pandemic, job satisfaction, and ever-changing technology. It includes an analysis of three articles related to these contemporary issues, along with reflections on their implications for HRM practices. The report also features the design and development of a job description and person specification for a front office manager and a food and beverage manager. Furthermore, it synthesizes and conceptualizes the performance management process within the hotel to minimize staff turnover, identify training needs, and enhance promotion opportunities. Finally, the report critically analyzes and revises two existing human resources policies and practices from The Tower Hotel, providing recommendations for improvement and better communication to employees. Desklib provides access to this and other solved assignments for students.