Analysis of HRM Practices: Chocolate Presence Case Study

Desklib provides past papers and solved assignments for students. This report analyzes HRM practices in two organizations.

Human Resource Management

TABLE OF CONTENTS
Introduction......................................................................................................................................1
Task 1...............................................................................................................................................2
a) Explains the purpose of the HR function and its importance to the organization, given its
current problems and future plans for further growth.................................................................2
b) Explains the strengths and weaknesses of the current selection methods used by the
organization.................................................................................................................................5
c) Evaluates at least 2 two potential improvements that could be made by Chocolate Presence
to enhance its selection process...................................................................................................6
Task 2...............................................................................................................................................7
Apply Human Resource Management practices in a work-related context.................................7
Discuss the advantages and disadvantages of the current advertisement method:......................9
Task 3.............................................................................................................................................10
a) Microsoft offer graduate training schemes and internships. Evaluate the benefits to both the
organization and employees of such schemes...........................................................................10
b) Microsoft offers a range of flexible working arrangements for staff. Firstly, identify some of
these arrangements and then evaluate the benefits of offering these to both Microsoft and its
employees..................................................................................................................................12
c) Evaluate how Microsoft motivates its workers through the way it designs its job roles......14
Task 4.............................................................................................................................................15
a) What is meant by the term employee engagement and why is employee engagement such an
important part in effective employee relations in Microsoft?...................................................15
b) Critically evaluate the key approaches to engaging workers discussed in the Summit and
how these approaches improve communication in the workplace............................................16
c) Identify the key elements of UK employment legislation, explaining how they influence HR
decision making such as recruitment, training and development and reward...........................17

Conclusion.....................................................................................................................................19
References......................................................................................................................................20

LIST OF FIGURES
Figure 1: Functions of HRM............................................................................................................3
Figure 2: Role and responsibilities of HR officer............................................................................4
Figure 3: HRM practices...............................................................................................................13
Figure 4: Equlity act 2010.............................................................................................................17

LIST OF TABLES
Table 1: Job description...................................................................................................................7
Table 2: Person specification...........................................................................................................7

Introduction
Presently, the proper team and staff members are one of the major organizational requirements
and needs as they are the resources which are mainly responsible for organizational losses and
profits. The report will also discuss the ‘Chocolate Presence’ case because the organization is
providing the greeting cards of chocolate and different flavours of chocolate all around the UK
but by this, some of the issues of HR which are facing by the organization is the problem of high
employee turnover. From this report, this will easy for an organization to effectively understand
HR practices importance because it is beneficial for both employees and organization within
Microsoft organization. Also, the report will discuss the employment legislation and employees
relations importance that will help in enhancing the organizational current performances. The
report will also apply effective HR practices for the improvement in the product quality as well
as effective growth and development of the staff members.
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Task 1
a) Explains the purpose of the HR function and its importance to the organization, given its
current problems and future plans for further growth
‘Chocolate Presence’ is the rapidly based organization which is based in the North Yorkshire,
that provides the tailor-made chocolates particularly based on the greeting cards presents in all
across the UK. The business owner is the master chocolatier who is excellent in creating the
inspired designs and innovative flavours in chocolates but no experiences of the employment of
an ever increasing in the workforce. However, this is essential to properly assess the HRM
practices purpose and functions in a proper manner (Armstrong and Taylor, 2014).
HRM purpose: HRM is assisting for bringing the organization coordination in the context of
achieving the business objectives specificity. This helps in improving the process use
accomplishment, people and also focusing on the organizational tenets internal parts. In
‘Chocolate Presence’ case the HR professional’s emphasis on strategic and calculation aspects
that is associated by the motivation, communication management and leadership facets which are
predominate within a tenet of their experts of tailor-made chocolate.
HR importance’s in an organization: On the basis of individual the HRM primary mission is to
manage an employee’s experiences effectively during the employment life cycle. Also, the
performances measurement and desired outcomes are carrying out an appropriate purpose for
fascinating the reliable concerns that are being associated with HR managers. By this point of
view, this is essential for ‘Chocolate Presence’ to carry the process of HRM effectively and also
recruit and select the skill and capable employees by HR of the organization (Bratton and Gold,
2017).
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Figure 1: Functions of HRM
(Source: system.tumblr.com, 2018)
Size and nature: ‘Chocolate Presence’ is expanded in the North Yorkshire and provides the
greeting card all over the UK. It also shows that the organization covers the large market of UK.
This organization comprises the various teams such as a chocolate team of production,
marketing, distribution and finance section. They have a small team who carry its business in a
market through completing of the specialist gift order.
Current problems: Currently, an organization is facing lack of experience during employing
with the staff members of innovative ideas. Also, they are facing the high turnover of the staff
due to decreased product quality. So for an organization, it is necessary to hire the talent and
skilled employees by using a suitable HRM practice (Boon, 2016).
HR officer Role and responsibilities: ‘Chocolate Presence’ HR officer plays responsibilities and
roles for recruitment, selection, development, rewarding, planning and employees performances
and relationship management. During resourcing and planning of a vacant, they have to focus
particularly on that propel who are enhancing the chocolate product quality and providing the
better customer services.
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Figure 2: Role and responsibilities of HR officer
(Source: http://guve.securid.co, 2018)
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b) Explains the strengths and weaknesses of the current selection methods used by the
organization.
Home-based assessment strength and weakness: An organization is taking home-based
assessment candidate test in which they are asked a question that is related to English and Maths.
This type of assessment has many strength and weakness for an organization. ‘Chocolate
Presence’ organization is taking a spot testing of an applicant that has a higher chance of
reliability and fairness of information which is provided from a candidate in the testing. In
another side, this assessment is more cost and time consuming for an organization because they
have to give personal attention to every candidate. As this method is, but this gives the correct
information which is received to an organization with cleared points to an organization selection
panel (Farr-Wharton et.al.2017).
Currently, an organization selection method is the home-based assessment in which the HR
officer takes English and Maths test of a candidate for which the candidate has to achieve the
50% marks to pass the test. This methods main weakness is related to the applicant feelings
because sometimes they feel in pressures that effect on their performances. In another side,
current selection methods strength is related to give an assurance of the accuracy and validity of
content. The other weakness of selection methods is that it is that type of an assessment which
required the more cost and time for an organization. But on another side, these types of
assessment use of ability test and work sampling helps in ensuring an organization for getting the
skilled candidate for the organization (Marchington et al., 2016).
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c) Evaluates at least 2 two potential improvements that could be made by Chocolate Presence to
enhance its selection process.
This is important for an organization to ensure that an applicant needs to have the full test
information so that correct information is provided to them from this assessment. Also, they can
take an assessment test in a workplace context and allocate a time of a test properly which will
further help in reducing the time issues chances because the HR officer is managing a time based
on their requirements. This is also essential for an organization to make an applicant comfortable
which helps them to give the correct information and do not feel that they are under a pressure
during performing the test. This all improvement in an organization helps in enhancing the
selection process of the organization (Holm and Haahr, 2018).
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Task 2
Apply Human Resource Management practices in a work-related context
Table 1: Job description
Organization: ‘Chocolate Presence’
Title: Receptionist
Department: Front office
Responsible to: Reception manager
Salary: Based on person skills and experiences
Purpose of Job
This job main aim is to ensure a ‘Chocolate Presence’ organization higher standard and also
needs in maintaining the guest or customers details.
Main responsibilities and task
Reception duties and roles: He/she needs of providing an appropriate service to any person or
guest to visit to an organization to manage the organization standards.
Reservation duties: He/she has to manage the chocolate greeting cards booking details as well
other products also. Also take an advanced deposit for managing the customer information.
Table 2: Person specification
Title: Receptionist
Required qualification: Graduation in the management field
Required experiences: Should have minimum of 2 years experiences as a receptionist
Required skills:
 Attractive personality
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