Human Resource Management Practices at Chocolate Presence

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Human Resource Management
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Table of Contents
Introduction................................................................................................................................................3
Part 1..........................................................................................................................................................4
Task 1.....................................................................................................................................................4
Task 2.....................................................................................................................................................8
Part 2........................................................................................................................................................12
Task 3...................................................................................................................................................12
Task 4.......................................................................................................................................................16
Conclusion...............................................................................................................................................21
References..............................................................................................................................................22
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Introduction
Efficient employees can increase the productivity of the firm and can also make it more
competitive in the market. For achieving this it is very important that efficient employees
are recruited and trained and Human resource department plays an essential role in it.
The following report focuses on purpose HR department have, its importance and future
scope. Chocolate Presence is the firm that is selected for a better understanding of
these topics. Advertising of vacancy is also very important so that effective employees
can be recruited. Importance of training and internship is also explained by taking the
example of Microsoft. The working environment of the firm is also explained in the
following report so that employees can work with flexibility. The motivation of employees
for better outputs is also evaluated. Employee engagement and its importance are also
explained in the following report by Microsoft as an example. Impact of UK employment
legislation on HR department is also elaborated.
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Part 1
Task 1
Introduction
Human resource department plays an essential role in the selection and training of
employees. The efficiency of employees somehow depends on the HR department of
the firm. Chocolate expansion is the organization selected for better understanding of
the topic. In the given report role of HRM, strengths and weakness of recruitment
selections and improvement methods for the development of the firm are discussed.
(a)Explains the purpose of the HR function and its importance to the organization,
given its current problems and plans for further growth.
Purpose of the HR department
Purpose of the HR department is to increase the efficiency of the firm by adopting
various methods. Selection of employees and performance of employees are such
methods of the HR department. The recruitment process is the main department of
Human resource management. The new employees are selected and trained by this
particular department only (Paillé, et. al., 2014). Efficient knowledge and skills are
required for achieving this because the process is complex as skills and knowledge of
the applicant has to be identified for recruitment. Performance appraisal is also a
department of HR and employees are regarded according to their performance in it.
Importance of HR in an organization
Without an efficient HR department, it becomes difficult for the organization to manage
the work and achieve suitable results. Use of resources and their prevention depends
significantly on this particular department. Chocolate expansion is the firm which is
achieving suitable results and the company is also having efficient outcomes. But, when
the problem is faced by the organization, then the department whose demand is
maximum, is the HR department. The issue faced by the Chocolate expansion of
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unemployment can be solved by the help of the HR department only. It is due to the
reason that the selection of new employees is the duty and responsibility of the Human
resource department. In the chocolate expansion, the employees have to be selected
and trained as the number of employees they are having is less as required employees.
It is the responsibility of HR to select candidates that know of completing a certain task
(Renwick, et. al., 2013).
Current problems and plans for the department
The main problem that is faced by the Human resource department is an increase in
competition and fewer vacancies in modern days. This issue is faced in most
organizations nowadays. Several employees are larges compared to required and the
vacancy are less. For overcoming this number of employment and vacancies for the
employees should be increased. The plans for the department are a fair selection of
employees and the proper functioning of the department. Effectiveness of the
department should be increased and like other departments, the HR department should
also use impact the modern technology so that efficiency of the department could be
enhanced (Hecklau, et. al., 2016).
b) Explains the strengths and weaknesses of the current selection methods used
by the organization
Strength of selection methods The weakness of selection methods
 Selection method helps in
assessing the skills of the
employees and it also helps in
determining whether the employee
should be selected or not.
 The overall personality of the
individual cannot be identified by
the selection procedure.
 Reliability and objective factors of
this test increase its efficiency and
 It is possible that candidates are
not honest in this method as the
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make the selection methods more
effective. The trustworthiness of
selection methods is very high.
steps in the selection procedures
are very less.
 The person could be identified
more effectively in selection
methods and eliminates extra
efforts.
 Ineffective candidates can be
selected in this method due to
fewer steps of selection methods.
Hence stepwise procedure should
be preferred for overcoming the
problem. Proper and sufficient
recruitment procedure should thus
be adopted.
c) Evaluates at least 2 two potential improvements that could be made by
Chocolate Presence to enhance its selection process.
Chocolate presence is facing unemployment issue in the firm. Hence selection
procedure is adopted by them to solve this issue. Complaints regarding the fairness of
the selection procedure are also raised by the candidates in Chocolate presence. To
overcome this issue the steps that should be adopted by the firm for enhancing its
selection procedure are:
Fair selection of candidates – Eligible candidates having sufficient skills and knowledge
for working in the organization should be selected (Cania, 2014). Ineligible candidates
should not be selected by the department if they want to overcome the unemployment
issue. Each stage of the selection should be proper and clear. These steps or
procedures followed should be such that candidates giving interview should believe in
this. The main positive impact this could have on the selection procedure is, the number
of candidates for selection will be increased and the number of options for the firm for
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selecting knowledgeable skilful employees. This could increase the number of
employees as well as the quality of the firm will also be enhanced if performance is
increased by the firm.
Use of structured interviews – Stepwise procedures is very effective for selection
methods. The procedures have to be followed by the company for making the selection
procedure effective. Efficient employees can be achieved by proper structured
interviews only. Procedures should be followed during selection procedures such as
proper group discussion, efficient face to face interviews etc. The HR department
should be able to make this selection procedure effective. For achieving this it is
important that the department itself has sufficient knowledge and skills for structured
interviews. The main advantage this type of interviews is, it can give the most
knowledgeable and skilled employees to the customers. It is due to the reason,
structured interviews can make the interviewer able to select efficient employees as the
quality of the candidate can be assessed properly (Mitchell, et. al., 2013).
Conclusion
From the above report, it can be concluded that the HR department plays an important
role in the effective functioning of the organization. Purpose of the HR department is to
make firm efficient to achieve suitable outcomes. Selection of employees and appraisal
of performance are methods through which it can be achieved. Selection of employees
is a very important method and the HR department should have the potential to select
quality employees for their firm.
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Task 2
a) Create a person specification for the role
Job Title: Receptionist for Organization
Reports To: Administration Manager
Salary: 16-21,000k per year (42 Hours per week)
Hours: Full time and part-time
Location: North Yorkshire, UK
Purpose of the Job: The Main purpose of the job is to provide professional and
welcome experience to clients and visitors. Enquiries on the telephone also have to be
answered by a receptionist. Thus, the overall purpose of the job is to give the best
services to customers and clients.
Key Tasks to be performed: Various tasks have to be achieved by the receptionist.
They have to meet the clients and ineffectively greet them. Arrangements of the
meetings have to be performed by the receptionist. Courier services of the firm have to
be arranged and the cleanliness and tidiness in the company have to be managed. The
phone calls have to be attended by receptionist only and if required then they have to
be forwarded. Those departments which are related to the visitors have to be liaised, by
the receptionist (Martin-Rios, 2014). The paperwork related to the administrative
department should also be managed and receptionist should have the capability of
solving issues of customers or clients regarding the services of the firm. With all of
these, if any additional responsibility is given by administrative department then it is
responsibility and duty of receptionist to complete it.
Responsibilities: While fulfilling duties there are some responsibilities related to
equipment and services. Major responsibilities for receptionist are to use IT facilities
properly, to take care of the facilities of mobile switchboards. Materials allocated of
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customers is also the responsibility of receptionist. If all of the above qualities are there
then eligible candidates can give the interview (Anca-Ioana, 2013).
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b) Discuss the advantages and disadvantages of the current methods of
advertising jobs in the organization (internally within the organization and on the
notice board outside the main entrance).
Advantages of external advertisement (Notice board):
 A significant number of applicants can be available for interview if external
advertising i.e. notice board is used by Chocolate presence. It is due to the
reason more people can read this and can come to the recruitment process.
 It creates an opportunity for the firm to advertise about recent services and
options they are providing to their employees (Collings, et. al., 2018).
 Experienced and highly qualified employees can be hired if Chocolate Presence
uses external advertisement. Thus, the opportunity for the employees also
increases by this particular practice.
Disadvantages of external advertisement:
 The practice of external advertising can be more expensive as compared to an
internal advertisement.
 A significant amount of time is required for selecting employees in a firm from
external means.
 When an external advertisement is practised then sometimes it has been
observed that all the requirements are sometimes not mentioned which creates
confusion among interviewer as well as in candidate.
Advantages of an internal advertisement within (organization):
 The role or responsibility required can be effectively explained by this method. This advertisement does not require a large amount of money thus, it is an
economically favourable method for the particular organization i.e. Chocolate
Presence. The requirement for the job like eligibility, education can be shared with all other
employees in the firm and all the staff members could be aware of the process.
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Disadvantages of internal advertisement:
 Several available people are less for advertisement in this method which can
create issues for effective advertisement. Fewer resources are available in the
internal environment.
 Only a few people became aware of the required job in this particular
advertisement (Jabbour, et. al., 2016). Thus, a company can lose a chance of
recruiting the best employee for their firm. It leads to unskilful employees for the
firm.
c) Explain where you would recommend the job advert for the Receptionist
vacancy to be placed and why.
The best place where advertisement could be done effectively is an external
advertisement that is on the notice board. The receptionist is a post which is very
important for any organization. Hence, this kind of recruitment requires effective
advertisement so that maximum candidates can become aware of this and can apply for
this post. For achieving this external environment is the best option that can be
selected. Also, the organization that is Chocolate Presence is efficient for the external
environment because the company is financially stable and is achieving significant
outcomes. The requirement of the receptionist is very urgent for Chocolate Expansion,
in this situation external advertisement is very essential as it can provide quality
employees in a minimum amount of time (Long and Perumal, 2014).
Chocolate presence is the firm in which receptionist is required on urgent basis. It could
be achieved in many ways. I preferred external advertisement because it gives quality
employees to the organization. It is because employed employees are significantly
attracted to the external advertisement. The company can also promote its services or
offers to its employees by advertising on notice board. Only thing, to be taken into
account while advertising is to mention all the requirements and eligibilities clearly on
the notice board (Jackson, et. al., 2014).
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Part 2
Task 3
(a) Microsoft offer graduate training schemes and internships. Evaluate the
benefits to both the organization and employees of such schemes
For achieving suitable results for the organization, the most important thing is efficient
employees. A company like Microsoft which is one of the most successful firms in the
world focuses on its employees effectively. Microsoft focuses on its staff very effectively
and fulfils the demands of employees. This is the main reason that its employees gave
output and the firm is getting stronger day by day. Microsoft is a firm that offers a
significant salary to its staff members.
This is achieved because employees are very productive and are having knowledge of
their work. Productivity and knowledge of employees are achieved by various schemes.
Training schemes and internships are such schemes that are practised to achieve
efficient employees which can be beneficial for both employees and organization.
Microsoft knows the importance and need of this factor and this is the reason that they
are implying these schemes in their organization (Ogunyomi and Bruning, 2016).
Benefits that employees and organization have due to training and internship schemes
are:
Valuable experience – Internship is the program in which the practical learning is
provided to employees. The practical knowledge has more influence as compared to
theoretical knowledge because functions are performed by employees in the internship.
This makes them experience the skills and knowledge required for performing various
functions. Microsoft practices for their employees so that they can give more output.
The benefit of an organization such as Microsoft is experienced employees or staff
members can make functioning more productive of the company.
Makes an image in the market – Employee who pursued an internship has already
gained an image in the market due to its experience. This, the image creates an
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