Report on HRM Practices: Improving Profitability at Hampton by Hilton

This report provides a comprehensive analysis of Human Resources Management (HRM) practices at Hampton by Hilton, examining their impact on organizational objectives, employee relations, and overall profitability. It begins by outlining the purpose and functions of HRM within the company, including organizational planning, task distribution, and performance monitoring. The report details the methods of recruitment and selection used by Hampton, differentiating between internal and external sources, and discussing the advantages and disadvantages of each. It further explores the benefits of various HRM practices, such as incentive plans, favorable working conditions, and teamwork, for both employers and employees. The report also assesses the effectiveness of HRM practices in raising organizational profit and productivity, emphasizing strategies like performance improvement, talent management, and employee retention. The second part of the report focuses on the importance of employee involvement in HRM decision-making, the impact of employee legislation, and the application of HRM practices within Hampton by Hilton, ultimately concluding that effective HRM is crucial for business productivity and performance.

Human Resources
Management

TABLE OF CONTENT
Part 1................................................................................................................................................3
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Purpose and functions of HRM:..................................................................................................3
Methods of recruitment and selection:.........................................................................................4
Benefits of different HRM practices within an organization for both the employer and
employee......................................................................................................................................5
The effectiveness of different HRM practices in terms of raising organizational profit and
productivity..................................................................................................................................6
CONCLUSION................................................................................................................................7
Part 2................................................................................................................................................7
INTRODUCTION...........................................................................................................................7
MAIN BODY...................................................................................................................................8
Importance of employee relations in respect to influencing HRM decision-making..................8
Employee legislation and its impact on HRM decision- making................................................9
Application of HRM practices...................................................................................................10
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13
Online.........................................................................................................................................14

Part 1
INTRODUCTION
Human resource management is the effective strategies of controlling, monitoring,
recruiting process of the organisation. It is determined as the procedure of handling employees in
a company and it can include with recruiting, firing off, training, and inspiring employees
(Houyu, 2021). Taking Hampton by Hilton in the report which is also known as Hampton inn, is
a brand of hotels trademarks by Hilton globally. The Hampton hotel brand is a link of reasonably
priced, high midscale hotels with limited food and drinkable services. The study will focus on a
discussion of HRM practices as well as several other organizational considerations.
MAIN BODY
Motive of the portfolio which helps the organisation in decision-making and recruitment process
Every organisation has different cell for their Human resource which assures the
dissatisfaction among the employees and a supreme share of employees to the accomplishment
of organizational objectives. HRM team manage all the dispute among the employee they
manage the activity of each employee and maintain the effective workplace culture (Girisha, and
Nagendrababu, 2020). It can be considered in a point which are as follows-
organisational HRM planning
HRM planning can be done by defining goal of the company to be achieve goals. Every
organisation have their different goals and objectives which are need to be effectively analysed
so that employee can work on to achieve the company's desire goals. Human resource team
manage all the activities within the organisation. Management team ensures the safety of their
employee their main work is to provide better workculture to the employee which can help them
to develop skills and knowledge through which employee also able to show their participation in
company's decision-making process.
Effectively distributing the task
HRM team ensures the work is equally distributed among every employee, there should
be non discrimination so that employee feel better and able to continue their work for their
organisation for a long time. HRM management team recruit the applicant on the basis of the
knowledge and skills which are required for their work.
Leading team in forward direction

It is the responsibility of the company to provide a skilful leader who can guide their
employee to achieve their goal of success. Effective leadership can be more beneficial for the
company. Human resource team are the inter mediatory between the employees and management
as they provide proper training to their employee so that they can develop knowledge and skills
to carry out company's work effectively.
Monitoring the performance
Monitoring the performance of the employee can give the information to the company
that the particular employee is working good or not if they are creating conflicts in the workplace
then they should be penalize by the management team.
Also, human resource management team are skilful which help the organisation at
managing the company's resources, they help the company to control or track the performance of
their employee. HRM team organise a activities and events to boost up the morale of the
employee so that they feel connected towards their work and produce more revenues for the
company. HRM roles and purposes are beneficial to work plans and resources because it
recognizes each employees value within Hampton inn, implying that the firm recognize and
values each presenter. These functions oversee groups, and numerous people offer fresh talents
and ideas to Hampton inn, which helps the company to grow.
Methods of recruitment and selection:
Hapton company has their procedures of recruitment which can be described as-
Inner sources which influence the recruitment process
This is the job vacancies from internal business (Ployhart, Schmitt, and Tippins, 2017). In
internal sources of recruitment work provide to the employees who works for the company.
Company create a job profile by giving advertisement and articles. It is the most usual manner
which can determine skilful candidates which require to the Hampton inn.
Advantages
Internal recruitment is does not include large investment and also not a time consuming to
choose the correct applicants for the business. Also workers are acquainted as how work
implement . The Hampton have adequate data to measure employee's performance.
Disadvantages

the disadvantages is they can reduce the number of potential candidates. There are some space in
for the recruitment in the company. It can also develops differences among employees, which
also impact the business activity.
Outer factor that influence the recruitment process
It is the process of recruitment from the external source of business. Most business
include in external recruitment within explanation more times, mostly those candidate who
flourishing powerfully and can benefit the organisation by their knowledge and skills.
Knowledge and skills bureaus are specific in recruitment and selection. Company mostly furnish
a selection of the applicant which supported their work culture certified to the office. Likely the
most average method is advertising, it license the employer to reach a broad gathering.
Advantages:
Helps conveyance good thought and preparation which comes with an individual from
outside the company (Kodden, 2020).Company can grow more if they select the candidate from
outside their knowledge can help the company to carry out their critical tasks.
Disadvantages:
It can power campaigner who are not applicable or deserving of the wide-open position.
Since maximum candidates are total strangers to the recruiter, the hazard of bringing a misfit
onboard cannot be subordinate out completely.
importance of the HRM practices for the betterment of the organisation
The main purpose of the HRM practices is to achieve the successive goals of the
organisation or to develop a competitive environment for the company so that it will be
beneficial for them to compete in the market. It improves the overall business performance and it
develops more efficiency in work culture. Almost every company consider and applies this
practices for impressive human resource management and ear effective profitably (Revuelto-
Taboada and et.al., 2021). HRM practices help the management team to control recruit better
employee so that it can be beneficial for their company also employee can feel better and
motivated in the company's culture. Hampton by Hilton is all above hospitality industry so
company's owner mainly believes in develop effective human resource best practices for growth.

Benefits of various human resource management practices for employer and employee are as
follows,
Incentive and benefits plan:
Incentive and rewards is the best option to motivate the employee and it develops
effective relationship between employee and employee. In the hospitality industry its essential
that company develop some incentive when they develop customer attraction with their
impressive services and communication.
Expansion of favourable working conditions:
Almost organization owner, manager develop framework for fixed working hour and its
important because of their mental and physical health so its essential when company manager
recruit any employee and after completion of recruitment they provide them information about
working hour. If time should fix in organization it directly improves the quality of performance
of individual. And it develops good and effective relation as well.
Team work:
Team work expansion valuable concept, HRM always wants to develop effective relation
and coordination between two individual (Küpper, Klein and Völckner, 2021). Teamwork
develop effectiveness in the work process. According to hospitality industry it is very essential
concept because every individual activity depends on the other. Effective team work expansion
improve the relation between employee and employer as well.
HRM practices for the productivity of the organisation
Human resource practices are beneficial for business for their productivity and it
generates profit as well when human resource manager recruit any employee they mainly focus
on such factor like effective communication, confidence, power to lead other individual and
many more. HR can increase the strength of business people, effective hiring process is the most
essential aspect for human resource department. Effectiveness in the work culture mainly require
the effective human resource management decision process because it's the only option which
improve the quality of performance and activity of employee. Effectiveness in HRM practices
raise the business profitably its true aspect but which management of multiple employee requires
strategy and proper framework and guidance process. Hampton by Hilton consider human
resource management practices because it provides clarity in the profit and productivity. The
Company develop multiple practices are as follows,

Improve performance:
Effective human relation management practices directly affects the employee
performance like when company provide clear guidance, training, develop leaning program for
employee impressive perform their task according to given process (Wright and Constantin,
2021). On the basis of hospitality industry company has develop training for customer attraction
improvement, and they mainly consider and hire employee who has knowledge of hotel
management or course in hospitality industry as well as good communication. So both the
aspects raise the profit and productivity.
Talent management:
Haman resource practices is combination of multiple things when company HR manager
recruit and hire employee they firstly focus on the talent because it is the only way to generate
effective profit when hospitality industry wants assistant manager. So there human resource
manner consider effective communication and attractive personality because this industry mainly
wants good communication who develop impressive attraction for customer.
Employee retention:
HR manager or their team member focuses on the staff engagement towards with the
business activity, and provide them some facilities like food relation, incentives, gifts when they
effective perform for the organization this little practices defiantly increase the employee
engagement as well and manager has to know about how to connivance the employee, worker for
better performance (Saini, 2021). Co worker relationship directly impacts on the productivity so
its important that company focuses on the senior behaviour as well as junior staff member
behaviour. So overall application of this strategy improves the profit and productivity of
organization.
CONCLUSION
It has been summarized form the above reflective study that human recourse is key foe
overall business productivity and It developed effective organization performance. The study
provided clear information that how HRM practices and their role and functions improves the
quality of individual work performance and it improves the quality of work behaviour and the
overall practices implementation highly improve the business productivity and profit. So this
report has been clearly gives idea how employer and employee relation improve the business

productivity and how hospitality industry develop effective employee engagement as well.
Part 2
INTRODUCTION
Human resource management decision-making is essential for finding most effective
investment of individual for organization growth and expansion of new opportunity. It involves
that how money and resources can be effectively used by the employee (Tshamano, Shopola and
Mukonza, 2021). Hampton by Hilton hotel implement HRM decision-making process for the
management of various employees and when they prepare framework for selection they develop
rules and regulation for individual better involvement. This study will clearly show that how
human resource develop employee legislation, which practices HR manager applies in employee
saltation and recruitment process.
MAIN BODY
Involvement of employee to influence the decision making process of the HRM
Management team ensure the effective participation of their employee as for their better
work performance. It takes effective plan and strategic framework because is the beneficial
concept and it improves the quality of business performance (Samimi and Sydow, 2021). In the
hospitality industry owner mainly develop human resource management department because
recruitment to their effective work performance all are depends on the HRM decision-making. It
creates favourable and effective business environment are as follows,
Remove absenteeism:
Powerful human resource management can reduce absenteeism when they develop
strategic plan for employee management and provides them some require benefits, engage them
for problem solution. Leader, manager, owner, behaviour highly affects the individual behaviour
so its important that organization manager develop effective communication for provide training
and learning program.
Work become easier with utilization of sharing process:
It's essential when company takes some decision for employee they develop their
involvement as well, give them chance to express their feelings, thoughts perception and HRM
mainly applies this strategy because it improves the individual engagement. Hampton by Hilton

Company's human manager applies this activity because individual has creative technique to
influence the customer.
Individual feel motivated and develop trust:
Effective management of human resource require motivation and trust, if company
develop motivation given by some benefits, incentives, prices rewards them individual feel
motivated, and they perform effectively because they know about extra benefits. Also, trust
development is important because it prepares good relation (Andersén, 2021).
Healthy work place and remove conflicts:
Human resource can only option for making good and healthy work culture via
impressive relationship with employee. HRM makes decision for remove conflict between two
individual they apply strategy for overall business conflict reduction like they provide that this
particular work and task is prepares by the individual, when they hire employee they clearly
provide information about work culture.
So on the basis of overall human resource management decision-making concept its clear
that after recruitment of employee the major challenges is management diversify employee its
difficult process and application of these practices can improve the quality of employee
behaviour and business productivity as well.
Employee legislation law to protect their rights within the organsiation
Employee legislation law are made to provide justice to the employee in terms of
unfairness, inequality or discrimination based on race, colour, gender. Component of the
employee legislation law are very effective in making a difference in the decision made by the
HRM department of the organization. These include the anti- discrimination, having the work
life balance and protection from the unfair dismissal of the employees (Badre, 2021). Under
these laws and legislations, there are some conditions where the employee are permitted to work
for flexible hours and granting different benefits to the employees. It is important for the HRM to
be fair in and not discriminate an employee during the decision- making process. They hold the
moral and legal responsibility to provide equal treatment to all the individuals who will be
affected by the HRM decisions.
Anti-Discrimination Legislation
Organization has to focuses on this law for effective human resource decision-making
process, when HR manager recruit any employee its essential in the job description company

clearly describe this law because on the basis of this law people directly motivate and their
confidence level should higher. The law clearly shows that individual want respect when they
perform for any business. Employee discrimination like age, colour, sex, religion etc. so it
directly influences the human resource management decision- making as well as their existing
employee performance (Peterson, 2017). Equal pay act is mainly considerable act which
improves the engagement of employee. Hampton by Hilton organization HR manager deicide
that they develop diversification process in recruitment because knowledge and effective
communication is essential, religion background its not valuable concept for any organization.
Labour and Safety Legislation:
Individual when they do job they firstly want to know their safety rules and its important
aspect for each organization, human resource management requires for healthy and safe work
environment. Safety and security develop motivation in the employee. This law can be
accomplished by the every organization, In the hospitality industry its major important that
organization develop structure for labour, worker, employee safety. In the hospitality industry its
important that company consider and prepares framework like which things influence and affects
the employee work behaviour.
Protection from unfair dismissal of employees:
Its important that every organization applies and follows this rule because business
between tow employee reduce the work process and it impacts on the productivity as well.
Management of powerful employee work behaviour wants protection from wrong decision and
prepares smooth work culture. Unfair dismissal directly impacts on the individual performance
and activity and organization goodwill will also reduce in the market.
Application of HRM practices
It can be seen that the most important types of practices which are done by HR management
includes the recruitment and the selection (Manzoor, and et.al., 2019). This practice is important
as helps the organization in providing the proof of the statements which are related to the policies
of the recruitment and selection of the talented capable candidates for the company. It helps the
company in providing a criterion which describes the staffing in the company along with the
roles and responsibilities.
Job advert:

Hampton by Hilton
WE ARE HIRING
The hotel brand is a chain of hotel which runs in the different parts is open to hire for the post
of guest service agent for the location of London, United Kingdom. The hotel is located near
the Park Royal area with easy access to the heart of London. It is known for providing the best
experience to its guests with a wide range of amenities and polite speaking client. We are
looking for individuals who will keep the team working together and will settle well in what the
company stands for.
There are many benefits provided to the staff from the company which includes
accommodation, food and medical insurance. Eligible and interested candidates can join from
the link present on the website of the company.
Job description: Guest services representatives are the specialists working in the hospitality
industry in the hotels. The main responsibility includes doing all the front desk services while
also processing the guest payments (Bibi, Ahmad, and Majid, 2018). They act as an source of
information for various matters. In the workplace workers have the main responsibility to greet
their guest and offer them a better hospitality services so that customer will visit their place
again. It is their job to provide outstanding guest service during the guest stays and settling them
down upon the completion of their stay. The responsibilities expand beyond the work at the front
desk agent. They are supposed to be working in a fast paced environment where they will be
exposed to new challenges on daily basis. The job description includes some responsibilities
which can be-
knowledge and qualification of the candidate
enrollment of the candidate
information of the candidate etc.
Person specifications: The candidates applying for this job position are required to have a high
school diploma with a 2 or more than two years of experience in customer service. The
individual having a certificate in the course of hospitality advantageous will be preferred. Guest
service agents demands for having exceptional interpersonal skills and excellent written and
verbal communication (Palguna, 2021). They must posses a positive and upbeat personality

having the ability to deliver outstanding customer experience for the guests of the Hampton by
Hilton.
Health and safety for COVID:
5 things to follow strictly
 Screening temperature of staff before entering the workplace with the help of non
contact thermometer.
 Wearing hand gloves and covering all body parts including the hair while working.
 Proper sanitisation.
Job interview questions:
Q.1. How will you ensure that the guest is satisfied with the services?
Q.2. How will you take negative feedbacks from the guests?
Q.3. According to you what is the most important quality of a guest service agent?
CONCLUSION
From the above report it is concluded that HRM practices plays an important role to
take out company's task easily they helped in the process of decision making and recruiting the
talented staff for the company. The decision taken by HRM are influenced by several factors
such as the needs and requirements of staff and also with the employee relation present in the
organisation. There are different methods from which the selection done by HRM within a
company. This is affected by the external factors such as the legal laws and even the condition
like a pandemic.