Human Resource Management Practices at Hilton Hotel: A Case Study

Desklib provides past papers and solved assignments for students. This report analyzes HRM practices at Hilton Hotel.

HUMAN RESOURCE MANAGEMENT

TABLE OF CONTENTS
Introduction......................................................................................................................................1
Task 1...............................................................................................................................................2
1.Define HRM and explain the purpose of HRM in an organisation..........................................2
2.Identify and list from your reading about HRM, the various functions of HRM in an
organisation..................................................................................................................................3
3.Select 2 from your above list and explain them in detail.........................................................4
4.Identify various approaches of recruitment and selection........................................................5
5.Select 2 approaches among each of recruitment and selection and explain them in detail
highlighting the strengths and weaknesses..................................................................................6
6.You are to select an organization and identify various HRM practices in that organization
and list them.................................................................................................................................7
7.Select more than one practice and explain the benefits for both the employer and employee
providing appropriate examples for each type within an organisational context........................8
8. Now give details of how your selected practices will benefit your selected organisation in
terms of profit and productivity. Justify your answers with examples........................................8
Task 2.............................................................................................................................................10
1. What are employee relations?................................................................................................10
2. In detail explain with examples its importance in HRM decision making............................10
3. You are to identify and list various employment legislation that is key to an organisation..10
4. Explain how these will have an impact on HRM decision making. Discuss the pros and cons
of each of the above-discussed legislations...............................................................................10
Task 3.............................................................................................................................................13
1. Select a business organisation and give an introduction.......................................................13
2. Identify two vacancies in your selected organisation............................................................13
3. Create job specification and person specification for your selected job vacancies...............13

4. Mention what recruitment and selection methods will be appropriate for those vacancies and
support your justification using theory with appropriate referencing.......................................16
Conclusion.....................................................................................................................................17
References......................................................................................................................................18

LIST OF TABLES
Table 1: Recruitment and Selection Approaches.............................................................................6
Table 2: Job Specification for HR Executive................................................................................13
Table 3: Person Specification for HR Executive...........................................................................14
Table 4: Job Specification of Front Office Assistant.....................................................................15
Table 5: Person Specification of Front Office Assistance.............................................................15

LIST OF FIGURES
Figure 1: HRM Functions................................................................................................................4

Introduction
Human resource management in any enterprise is illustrated as the most essential function as it
helps to maintain positive work environment for the employees so that they can contribute and
use their knowledge and abilities for accomplishing business related goals. The report will be
discussed in the context of Hotel Hilton which a multinational hospitality firm, serving best
facilities to their customer for gaining their satisfaction and providing comfort. The purpose of
HRM practices in the Hotel is to use most efficient approaches to select the required candidates
for the job role of HR executive and Front Office Assistant in Hilton. The significance of
employment legislations in attaining business success will also be discussed.
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Task 1
1.Define HRM and explain the purpose of HRM in an organisation.
Definition of HRM
Human resource management is an important function of any firm as it considers the employees
of the firm as the most essential asset and provides them appropriate training, compensation,
rewards, motivation and other benefits so that their job performance can be improved and Hilton
can attain the profits and growth (Jamali et.al, 2015).
Purpose of HRM
Productivity enhancement: the main purpose and objective of HRM in Hilton are to manage the
employees and their work so that the business can attain more productivity and efficiency.
Training and development activities implemented in the firm can increase the employee’s
motivation for increasing their efforts and performance.
HR Resources utilization: HRM function in Hilton is important because it manages the optimum
and effective utilization of their resources as per their skills and knowledge. The tasks in the firm
are assigned according the requirement of the jobs to the staff.
Maintaining discipline and harmony: Hilton Hotel adopts various practices and policies in their
firm to maintain peace, harmony and discipline within the employees. Team collaboration can be
improved by providing effective communication and cooperation between the groups (Fantetti
et.al, 2016).
Accomplishing business goals: HRM function formulates various plans and strategies in the
firm for attaining business goals and objectives. The tasks related to business objectives are
assigned to the individuals and groups for performing them within given time period.
Communication of HR policies: after formulating effective plans and policies by HRM function
in Hilton Hotel, the HR department ensures that such HR policies are communicated to all the
employees and they can become familiar with the business goals.
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2.Identify and list from your reading about HRM, the various functions of HRM in an
organisation.
Hard and Soft HRM
Soft HRM function applied in Hilton Hotel focuses more on employees rather than business as
they feel that human resources are the way to attain business goals more effectively. They
provided appropriate motivation to them for gaining their commitment. The case in Hard HRM
is different as to increase the business efficiency proper controlling and monitoring of HR
activities is required (Farr-Wharton et.al, 2017).
Functions of HRM
Training and development: to increase the skills and abilities of Hilton employees for
performing their job roles, proper training and development activities are conducted in the firm
for gaining the understanding about the tasks to be performed.
Employment relations: by providing flexible work practices and a positive work environment,
the relationship among the employees and employers of Hilton can be improved and goals their
trust, loyalty and confidence can be enhanced.
Performance management: as per the work performed by the employees of Hilton, the HRM
function plans to provide effective rewards and benefits for increasing their motivation
(Hammer, 2015).
Induction and orientation: to increase the knowledge and understanding about the job offered to
new candidates, induction process is conducted and the job role knowledge is provided to them.
Recruitment and selection: human resource planning in the Hotel helps to know the availability
of job positions so that plans can be made to implement effective recruitment and selection
process for selecting the appropriate candidate for accomplishing the tasks and activities of the
firm.
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Figure 1: HRM Functions
(Source: Varaprasadarao Manda, 2019)
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3.Select 2 from your above list and explain them in detail.
HRM helps in fulfilling the business objectives and gaining profits by implementing various
plans and policies regarding the development of human resources in their firm. This will increase
their level of motivation and their contribution in accomplishing business purposes. Given below
are the example of two main function of HRM applied in Hilton Hotel to gain the satisfaction of
their customers so that they can retain for a longer time in their business along with achieving
productivity and profitability.
Training and development
HR function of Hilton identifies and analyzes the needs for training and development program in
their hotel so that they can make effective plans and implement them by conducting appropriate
sessions. Training and development sessions help in the personal and professional development
of their employees and increasing their work efficiency (Pak et.al, 2016). Effective
implementation of such session is important in Hilton because of the following reasons:
 It can increase the morale and satisfaction of employees for performing their job more
effectively.
 Helps to identify the weakness so that further improvements can be made by HR
department.
Rewards and performance management
The performance management function in Hilton includes various methods and techniques to
assess the work performance of employees in the firm so that they can match the rewards and
benefits as per the performance of staff members. Reward system is essential for the benefits of
Hilton for gaining and fulfilling the business motives in many ways (Kaplan and Atkinson,
2015).
 Effective reward and performance management system helps in decreasing the turnover
of employees in the hotel.
 The job satisfaction and motivation of Hilton Hotel employees can be enhanced by
application of such functions in the firm.
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4.Identify various approaches of recruitment and selection.
To select the right and appropriate employee for the vacant job positions in Hilton Hotel, the
HRM department plans and implement various process and approaches of recruitment and
selection in their hotel for attaining the organizational effeceincy and productivity.
Recruitment approaches
The firm can select the various approaches to recruitment like internal and external recruitment
methods for selecting the best-suited candidate for their job positions. The internal methods of
recruitment include recruiting the candidate through reference and recommendations of existing
employees, by promotions and transfers of employees, etc. These approaches save the time and
cost of Hilton. On the other hand, the most effective way to select more skilled and talented
employees is through external sources and methods of recruitment like job portals, online sites,
recruitment agencies, press advertisements, educational institutions, conducting various
recruitment events, etc. Creativity and innovative ideas can be gained by such approaches (Bibb,
2016).
Selection approaches
After conducting the recruitment process, the selection of a suitable candidate in Hilton takes
places. Selection criteria are pre-decided by the HR department so that the approaches can be
used as per the criteria. The approaches used by Hilton for selecting the required employee in the
firm includes various assessment centre, various interviews, aptitude and various personality
tests, a test of job knowledge, etc. These approaches help in assessing the skills and knowledge
of selected employees in a more detailed way. For example, the test for the cognitive ability of
employees can help in knowing their knowledge about logic and resigning ability related to the
job roles and working conditions so that the best employees can get the job opportunity in Hotel
Hilton (García et.al, 2017).
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5.Select 2 approaches among each of recruitment and selection and explain them in detail
highlighting the strengths and weaknesses.
Table 1: Recruitment and Selection Approaches
Approaches of recruitment Approaches of selection
Job portals: online job portal used by Hilton
helps the firm to attract more skilled
candidates by providing the available job
details on the websites of the firm.
Strengths and weaknesses:
It helps in attracting a large pool of talents
and provides effective coordination using the
advanced technology. The wrong and
inaccurate information can affect the brand
image and reputation of Hilton Hotel.
Interview: interviews conducted in Hilton for
the jobs help in identifying the skills and
talent of candidates in a more detailed way.
Strengths and weaknesses: if the interviewer
applies strategies for time management, the
cost effectiveness can be attained by Hilton.
There can be biasness of interviewer for
selecting the candidate of their own choice
which is a demerit.
Recruitment agencies: use of intermediary
and other agents by the firm to attract and
select the required candidate is an important
approach in Hotel Hilton.
Strengths and weaknesses:
The advantage of using recruitment agencies
by the Hotel is minimizing the risk of
selecting wrong candidate as they involve
specialized and expert person. Involvement of
huge cost to the agencies can be the drawback
for the firm.
Assessment centres: these centres of Hilton
include various exercises, tests and
simulations so that skills of candidates can be
identified to better selection (Nikolaou et.al,
2015).
Strengths and weaknesses:
The merit of this approach is reduction in the
operation cost of the hotel. The demerit is that
the results and outcomes from the assessment
centre test in Hilton can be subjective.
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