HRM in Practice: LV Company's HRM Functions and Processes

This report provides a comprehensive analysis of Human Resource Management (HRM) practices within the LV company. It begins with an introduction to HRM, defining its functions and importance in achieving business objectives. The report then delves into Task 1, explaining HRM functions like recruiting, selecting, training, and organizing, along with a critical evaluation of recruitment and selection processes. Task 2 explores the benefits of various HRM practices, such as learning and development opportunities, rewards, and benefits, for both employers and employees. Task 3 focuses on employee relations, defining its significance and evaluating the role of leadership in maintaining positive employee relationships, including the impact of employment legislation. Finally, Task 4 involves designing a person specification for a Personal Assistant, selecting a CV, and designing interview questions. The report concludes with a summary of findings and references.

HRM IN PRACTICE

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Explain the HRM and its functions.............................................................................................1
Critically evaluate the both recruitment and selection process...................................................3
TASK 2............................................................................................................................................4
The benefits of different HRM practices for the both employer and employee.........................4
TASK 3 ...........................................................................................................................................7
Define the term of employee relation and its importance for the business.................................7
Critically evaluate the role of leadership to maintain the employee relationship.......................8
Key elements of employment legislation and its impact on HRM decision-making..................9
TASK 4..........................................................................................................................................10
Design a person specification for the post vacant personal Assistant.......................................10
Select one CV for Personal Assistant post in LV among three approved CV..........................12
Design six question that has been asked at the time of selection interview ............................13
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16

INTRODUCTION
Human resource management is a most important function of an organisation as
it encompasses managing and controlling on the people so that the business objectives
and goals can be achieved. It is the process of recruiting, selecting, training,
performance appraisal, maintaining healthy relationship and others(Human Resource
Management (HRM): Definition & Functions, 2019). The main purpose of HRM is to
properly utilising the human resources so that the overall performance of the business
can be increased. This file is based on the LV company which is established in 1843
and operating its business in providing a wide range of financial services which includes
life insurance, pensions and investment products. This study will cover about the
different functions of HRM and the strength and weaknesses of different recruitment and
selection process. Along with this, the importance of different HRM practices and
employee relation within the organisation also will discuss in this report.
TASK 1
Explain the HRM and its functions
Human resource management is a strategic approach which is concerned for
hiring, maintaining and motivating the employees within the organisation. It is the most
essential element of the business as it ensures the maximum contribution and
satisfaction of employees in accomplishing the organisational objectives. The HR
manager within the organisation play their important role in conducting various functions
which are as follow:
Recruiting and selecting: This is the foremost function of HR manager in which
manager of LV needs to focus on driving the attention and interest of various candidates
in vacant position of the organisation. As by selecting a most suitable candidate from the
pool of applicants manager will be able to utilise the talent and skills of an individual in
achieving their goals and objectives(Björkman and et. al., 2014). Moreover, this will
assist manager in preparing a most effective plan related to that how much candidates
they need in their organisation and which skills they required to posses in a candidate in
order to accomplish its business goals.
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Training and development: It is the another important function of HR
department in which manager requires to give their focus on providing training and
development programs to the both new and existing employees so that manager will be
able to keep them up to date in their respective areas. This will help the business of LV
in increasing the skills and knowledge of employees so that they can contribute in
achieving the organisational goals in ease manner. Before conducting a training
programs it is essential for the LV manager to measure all the techniques and process
that they are sufficient or not in order to provide an effective training program. By giving
proper training to their employees business can get the higher success and growth in
the marketplace(Warner, 2014).
Organising: This function of manager of LV enables them to determine some
effective plans or strategies so that they can carry out all the business operations in
significance way. In this the manager should focus on various activities like they should
delegate authority as per the responsibilities and skills, establish a proper coordination
among all the employees and organise all the resources and human resource
effectively. In this aspect, the manager needs to make an appropriate plan regarding to
the organising all the human and physical resources so that they can operate all the
business operations without any crisis and can attain their desired outcomes.
Purpose of HRM:
All the above mentioned activities are operating by the manager for
accomplishing some specific purpose. Here are defined some of the purpose of HR
manager of LV:
Performance appraisal: This is the main purpose of the business manager to
influence their employee mind in the right direction. In this aspect the performance
appraisal is the most important element as it has direct positive impact on the
employees mind as well as their performance. It is related to the appraise the
employees performance and give reward to the most talented employees so that they
will motivate towards achieving business goals and objectives(Kang, Snell and Swart,
2012).
Employee relations: This is the most crucial element of the business in order to
attain success and growth in the marketplace. It is necessary for the manager of LV
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company to give their focus on establishing the better relationship with their employees
so that they will be able to motivate them towards accomplishing the business goals and
objectives.
Critically evaluate the both recruitment and selection process
Recruitment process:
Strength Weakness
Step 1: Research As the manager of LV
company is focussing on
researching method for
attaining the interest and
attention the prospective
candidates for the vacant
position. This method will
helps them to inform and
attract more candidates for
the vacant position in the
limited time period.
A weakness to the process
of research is that it involve
much time and cost due to
which overall cost of the
business operation
automatically increases as it
is a lengthy process.
Step 2: Apply Online It provide great flexibility to
the candidates as they can
apply for the job at any time
which is also beneficial for
the company in recruiting
the suitable candidate.
As in this method everyone
can apply for the vacant
position due to which the
manager of LV have to face
problem in selecting an
appropriate candidate.
Step 3: The selection process:
Strength Weakness
Telephone interview As the LV manager is focus
on selecting the candidates
by taking the interview on
call. In this aspect it adding
The major weakness of this
process which have to face
the manager is that they are
able to ascertain the skills
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various strengths like it
provide wide access to the
managers and also it is less
time and cost consuming
method.
and body language of the
candidate. Also, it is not
profitable in that situation
when the manager wants to
ask a range of complex
questions.
Face to Face interview This method of interview
comprises various strengths
like it will help the business
manager of LV to collect the
in depth data and better
understand the every
individual skills and talent
which enables the manager
to coming to a best
decision.
If the manager of LV
company will follow this
method then they should
must evaluate some
weaknesses of it which are
time-consuming and costly
process. Other, everyone is
not able to understand the
nervousness under the
dissemble of confidence.
Step 4: Outcome:
Positive Negative
As per the above recruiting and selection
method if the candidate is eligible or
perfect for the job then they will call to
them to join their organisation.
In the case the skills and abilities of the
candidates will not match to the skills
which they actually posses then the
candidate will be able to join the business
firm.
The manager of the LV business needs to consider some other methods of
recruitment and selection for appointing a suitable candidate within the organisation.
Like they can adopt the ability test method, panel interview, preliminary screenings, and
other methods(De Prins and et. al., 2014).
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TASK 2
The benefits of different HRM practices for the both employer and employee
HRM practices refers to the collection of various process and actions which is
need to be implemented in the most appropriate manner. By applying effective HRM
practices in their business organisation manager of LV company will be able to gain
strong competitive advantage and higher success in the marketplace. The several
practices are available like performance appraisal, opportunity for career development,
rewards and benefits and others. Adoption of these practices will ensure HR manager to
get their desired outcomes within a limited period of time(Kaufman, 2015). The different
practices along with the benefits of it for the both employer and employee is defined
below:
The learning and development opportunity for the staff: This is the most
effective term which helps the HR manager to motivate their employees in a significance
manner. In order to operate all the business activities frequently the LV manager
requires to focus on conducting some learning and development programs or session
for the employees for enhancing the skills and learning abilities of their staff so that they
can accomplish their organisational task with great efficiency. This will provide the
benefit to the both employer and employee which is mentioned below:
Employer Employee
It provide great benefit to the employer
as this will enables them to take
advantage of the enhanced skills and
talent of the employees in their working
procedures so that every individual can
accomplish their work in the pre
determined time and expected results.
But on the other hand, this might takes
higher cost and times of the manager as
they have to give their major focus on
establishing proper training and
By indulging themselves in the learning and
development programs employees can
increase their skills and knowledge. This will
enables them to complete their assigned
work with great efficiency and take advantage
of given opportunities. Also, this will increase
the chances of promotion as because it will
increase their capacity to adopt new
technologies and methods in their working
areas which results financial gain for the
company as well as for employees.
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development programs to their
employees.
The rewards and benefits: This HRM practice is very beneficial for the business
manager to regulate in their organisation. As it is related to provide the extra benefits in
to the employees in the form of monetary and non monetary terms so that they will stay
motivated towards the organisational goals and objectives(Garavan and et. al., 2016).
For this aspect, manger of LV needs to continuously evaluating the employees
performance so that they can ascertain the most talented employee on the basis of their
performance and actions and provide them rewards and benefits for their extra efforts.
This will provide benefit to the both employer and employees which are explained below:
Employer Employee
By assessing the employees performance
and actions business manager of LV will
be able to appreciated their employees for
doing their job well which will provide great
motivation to them. This will helps the
employer to attain the attention and
interest of the employee in the working
procedures which results higher
productivity, profitability and sustainability
of the organisation. But sometimes it might
create discrimination among all the
employees as sometimes it rewards and
benefits can be understood unfair which
can lead to resentment and undermine
teamwork which will lead the negative
impact on the overall performance of the
business.
This will have positive impact on the
employees mind as employees will feel
that they are an important assets of the
business. Due to this, they will give their
focus on completing their work with great
efficiency which increase the chances of
getting promoted for them within the
organisation. But on the other hand, it can
create conflicts among all the employees
as because if an employees will get the
extra benefit then it might happen other
employees will loose their confidence to
operate all the business activities as
because they will feel that they are doing
their operation in well manner.
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For motivating their employees in the right direction and with the right formation
manager of LV can use different motivational theories like Maslow's need hierarchy,
Alderfer's ERG theory, Adam's equity theory and many others. Here is defined one of
the motivational theory which can be adopt by LV company:
Maslow's hierarchy needs: This is the most effective motivational theory which
can be adopted by the manager of company to motivate their employees. It is developed
by the Abraham Maslow in 1943 which defines that in order to motivate the employees
manager must focus on completing basic needs of the employees and then trying to
motivate them to achieve the higher level of needs(Ruël and Bondarouk, 2014). They
have explained five steps in this theory which is helpful in motivating the employees in
the right manner. He said that manager of a company needs to follow steps or levels to
fulfil the needs of employees like firstly they should focus on completing the
physiological needs which is related to the basic needs like food, shelter and clothes.
After that, they should prioritise the safety needs which includes the safety and security
of employees at workplace, then love/belonging which is related to the relationships.
The esteem and self actualisation needs of the employees comes after all defined
three stages as these refers to the confident and respect which they feel during working
at organisation and in the last the employees will focus on accomplishing those needs
which they can attain easily within the organisation.
TASK 3
Define the term of employee relation and its importance for the business
Employee relation is the process of managing relationship among all the
employees within the organisation. As by maintaining healthy relationship with all the
employees business manager can keep their employees allegiant and more engaged in
their work so that the best possible outcomes can be achieved. In respect of LV
company the manager must focus on maintaining constructive and positive relationship
with their employees as it will enables them to gain the attention and interest of the
employees in the organisational goals and objectives. Also, it will enables the HR
manager to determine the needs and demand of their employees from the company so
that they can make their decision accordingly(Jackson, Louw and Zhao, 2013). Other, it
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is essential for the manager to keep their eye on the proper participation of their
employees in decision-making process so that they can share their ideas, thoughts and
issues with them easily. All these efforts of the manager will help the business to get
higher support of the employees in achieving the organisational goals and objectives.
The details description about the benefits of the employees relation in the LV company
can be understood by following points:
 Reduce the employees absenteeism: As if workplace is surrounded by various
conflicts and stress then it will direct lead the negative impact on the employees.
So in this case, the betterment relationship among the employees and managers
will help the business of LV to retain its employees for a longer period of time.
Moreover, by creating the healthy relation with employees manager can increase
the motivation and morale of the employees which results higher productivity and
profitability of the company as well as less absenteeism of the employees(Ružić,
2015).
 Increase revenue: If manager of the organisation give their main priority to
maintain the healthy relationship with employees then it will enables them to
boost the efficiency and productivity of the employees which will direct impact on
the overall revenue and the succession of the business.
 Conflict reduction: Conflicts can lead adverse impact on the overall
performance of the business. So it is essential for the manager of LV organisation
to keep a healthy relationship with employees as it will enables them to reduce
the employee complaints and conflicts with the business organisation. By
fostering the relationship with the employee business manager can increase the
morale, motivation of the employees which results higher succession and growth
of the company.
 Growth and development: A consonant relationship with the employees help
the manager to motivate the employees to do their work with more efficiency.
Also, this will provide the assurance to the LV company to proper utilisation of all
the resources so that the production can be reached at maximum level and
profitability level can be raised(Alagaraja, 2013).
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Critically evaluate the role of leadership to maintain the employee relationship
In order to maintain the healthy relationship with the employees leader plays an
important role as leader within the organisation is responsible for motivating and
controlling their employees so that the best efforts of them can be attained in achieving
the organisation goals. Also, the leader inspire the employees to willingly accept all the
challenges by telling them the benefits of the changes. For all this aspect, leader of the
LV company adopt the democratic leadership approach in which the leader focus on
involving all the employees in decision-making so that the employees can easily share
their ideas, opinions and conflicts with the top management. This will have direct
positive impact on the employees mind which results they will give their major
contribution in increase the overall productivity and profitability of the business. But on
the other hand, the democratic leadership approach sometimes seems negative as
because of this the leaders might delay in their decision-making process due to which
business have to face loss in the business(Jackson and et. al., 2012).
Key elements of employment legislation and its impact on HRM decision-making.
The employment legislation contains various laws and regulation within which is
developed for governing employer and employee relations and for protecting the rights
of a employee in the organisation. It order to operate all the business activities
effectively it is essential for the manager of LV company to consider all the rules and
regulation in their decision-making so that business can run smoothly. In the case if
manager will not follow the rules and regulation then some necessary charges of the
government will be implied on the business. Here are defined some of the laws which
should be considered by the manager of LV company while taking the business
decisions:
 Employment law: This law pertains the relationship, obligations and the rights of
both the employees and employer within the organisation. The main reason
behind regulating this law by government is to protect the employees from the
biased treatment and to give assurance to the business to recruit most suitable
candidate within the organisation. By following this law business of LV can attain
the trust and loyalty of the employees as it gives them assurance that they will get
the fair remuneration and fair treatment within the organisation. HR manager
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should consider this law in the recruitment process so that the issues or conflicts
can be eliminated(Meijerink, Bondarouk and Lepak, 2016).
 Equality act (2010): This law inspire the positive environment within the
organisation so that any kind of discrimination will not be able to take place. The
employer of LV company obligated to treat every employee equal and requires to
not discriminate all the employees on basis of their gender, race, colour and other
aspects. This will hep the HR manager to create a positive brand image of their
organisation and also help them to sustain their employees for a longer period of
time so that they does not have to give their focus on recruiting new employees.
 Health and safety at workplace, 1974: This law stated that an organisation
needs to provide safe equipments, happier environment and safe passageways
to their employees so that they can accomplish their work targets in the most
significance manner. By considering this law in their decision making HR
manager of LV company can save their organisation from any kind of miss
happening and lower brand image. Also, while providing the training to the
employees the manager should focus on using appropriate equipments so that
the any of negative impact can be reduced(Barrett and Oborn, 2013).
TASK 4
Design a person specification for the post vacant personal Assistant
Person specification: This is a written narrative which demonstrates duties,
roles and responsibilities, skills required of job profile. It is important to prepared person
specification to determine area where improvements can be done. Along with this it
directly or indirectly assist staff members to raise their overall performance as it clear
the assigned roles and responsibilities which are necessary and some which are
expected from them(Obeidat, 2016).
The advantages of maintaining job description is explained as follows:
 Deserving candidate can be recruited for vacant post.
 Job description state to conduct market research in order to determine market
value of role.
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