Human Resource Management Report - Icon College, BTEC HND

This report provides a comprehensive analysis of Human Resource Management (HRM) practices, with a specific focus on the British multinational retail industry, Marks and Spencer. The report begins with an introduction to HRM, its purpose, and functions, emphasizing its role in increasing employee productivity and organizational efficiency. It then delves into specific areas such as recruitment and selection processes, exploring their strengths and weaknesses, as well as the benefits of HRM practices for both employees and employers. The report further assesses the effectiveness of different HRM practices in terms of raising organizational profit and productivity, including manpower planning, performance management, and employee relations. Additionally, it examines the value of employee relations in influencing HRM decision-making, and the impact of employment law on these decisions. The report concludes with a discussion of various applications of HRM practices in a work-related context, incorporating different examples to illustrate key concepts.

HUMAN RESOURCE
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
P1 Purpose and function of HRM..........................................................................................3
P2 Recruitment and selection approachalong with its strength and weaknesses...................4
P3 Benefits of HRM practices related to employees and employer.......................................5
TASK 2............................................................................................................................................7
P4 Assess the effectiveness of different HRM practices in terms of raising organisational
profit and productivity............................................................................................................7
TASK 3............................................................................................................................................8
P5 Study the value of employee relations in respect to influencing HRM decision making. 8
P6 Examine the elements of employment law and their impact on HRM decision making 10
TASK 4..........................................................................................................................................11
P7 The various application of HRM practices in term of work-related context using different
examples...............................................................................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13
Books and journals...............................................................................................................13

INTRODUCTION
HRM is an approach used by every organisation so that they will be able to organizeand
manage individuals working in the workplace effectively. Human resource refersto the most
precious assets for the enterprise as they assist them inorder to accomplish their goals and
objectively in an effective manner (Alfes, 2013). Main purpose of HRM is thatit will help
thewhole organisation in increasing the productivity as well as efficiency of employees working
within the company. In the present report chosen organization is Marks and Spencer. It isa
British multinational retail industry with the headquarters located in LondonUK. It is the
company established in the year 1884 by Michael Marks and Thomas Spencer. In the present
report, detailed information about purpose, scope and functions are going to be considered. Apart
fromthis, application of HRM practices as well as benefits of employees and employers are
included in the report. Inthis report, effectiveness of variouskey elements of HRM are coveredin
the present report. At theend of this report, different external and internal factors aregoing to be
involved in this report which affects the decision taken by managers.
TASK 1
P1 Purpose and function of HRM
Human resource management is an important part of every organisation. Basically it help
to employees in performance maximisation. Human resource management is designed to fulfil
the requirement of employees. It also help in increasing competition in a effective manner. They
also helps employees to achieve the target. Recruitment and selection is the basically depend on
HRM. They provide good employees for organisation. Some purpose of human resource
management are as given.
Compensation: It is the main purpose of human resource management because salary
scenario is totally depends on it. Organisation also focus on the payment scenario of there
employees. All the in formation related to salary is provided by the HR manager of Mark and
Spencer organisation. In this organisation HR apply lows related to the compensation. It is the
right of every employee.
Benefit: Mark and Spencer organisation provide extra benefits for there employees for
motivate them. They offer convince benefit to there employees as well as healthy and safety
benefits which is necessary. Through all theses benefits Mark and Spencer can increase the

motivation of employees which is related to the performance of the employees. Promotion is also
a part of benefit which is depend on the skills of employees.
Staffing : in this human resource management hire best candidate of there organisation. It
is the basic duty of HRM. After taking a interview they select a individual according top its
skills. HR of Mark and Spencer are also provide self development training for there employees.
They also have right to terminate that employees who are not giving output for the organisation.
transfer and promotion is also a part of it. Organisation is totality depends on it.
Low compliance: Safety of employee is important for Mark and Spencer organisation.
They provided many facilities related to safety and security of employees. It is basic concept
which is followed by many organisation. Rules of Mark and Spencer organisation are fluxgate
according to the demand of the employees.
Functions of HRM
Humanresource management is basically decided into two parts and brief description of
these are as following.
Managerial function: Planning, organisation, directing, controlling and staffing are the
main components of managerial function. Managerial function of HRM is totality dependent on
planning. Tingeing, activities, cost all are included in planning. Directly is guide there
employees. Provide them responsi8bilty related top they target. Organisation is totally depends
on the environment of the organisation. Controlling and staffing is related to the selection
process.
Operative function: In this Mark and Spencer are working on the growth and
development of there employees. Which is necessary for the growth of organisation. HR manager
of Mark and Spencer focusing on compensation, procurement, development, motivation which
helps them to increase skills and knowledge. They provide some motivational section which
increase the performance of employees. They full-fill the requirement to satisfied them. These
factors play an important role in the growth of an employer.
P2 Recruitment and selection approachalong with its strength and weaknesses.
Recruitment process:Itis the process where companies attract large number of applicants
so that they can shortlist and select best and suitable candidate for the vacant job position within
the company. Itis one of the most common method with the aid of which companies hire best

candidate for the attainment of predefined objectives. Marks and Spencer adopt online
recruitment processand internal method of recruitment forrecruiting candidates in their enterprise.
It is the method which saves cost as well as time of the company and acquire fresh talent
acrossthewhole wide world. Along with this, by recruiting candidates through internal method
can reduce the cost of conducting interview.
Selection Process: It refersto process where managers appoint best candidate for the
accomplishments of organizational goals within specified time period. In case of Marks and
Spencer, managers adopt interview and written test method for selecting best candidate from
large number of applicants. Interview is a two way process where questions are being asked by
interviewer and on the basis of response of interviewee they select candidate in order to fulfil the
vacant job position . On the other hand in case of written test, technological as well as
educational knowledge is being analysed by the interviewer. They select candidates onthe basis
of their knowledge, skills andcapabilities as well as according to their communication and time
management skills.
TASK 2
P3 Benefits of HRM practices related to employees and employer
HRM plays most essential role in help of these companies can effectively accomplish their
daily basis activities in well effective manner (Renwick, Redman and Maguire, 2013). With the
help of HR strategies organisation can perform that day to day activities with the help of which
they can further provide employee satisfaction. This will lead towards strengthening organisation
and employee relations. In addition with this with the help of HR Practices Company can
accomplish their objectives related to recruitment, selection development training in well defined
manner. Mentioned below there are some activities explained:
Recruitment and selection Marks and Spencer effectively follow the activities in within
recruitment and selection procedure. In this company recruit candidates as per according to skill
and capabilities that are required by organisational department. By analysing job requirement
within organisational structure HR manager take advantage of different types of strategies
through which they hire potential candidate and further allot them rules as per according to their
capability with the help of this organisation effectively fulfil their objectives and goals in well
defined manner.

Training and development programmes in order to increase employees knowledge and
skills Marks and Spencer provide different types of training and development programs with the
help of which they increase employees performance. In addition with this company also offer
different types of motivational programs with the help of which the motivate employees
performance towards more directional growth. By accomplishing all these measures company
increase performance of their employees with the help of which overall objectives of organisation
are also fulfil in well effective manner.
Providing security to employees this is one of the most essential measures which are
required for an organisation to consider. In context with Marks and Spencer company offer
different types of Health and security measures to the Employees. As to support them in well
effective manner employee security is one of the most prominent responsibilities which is
considered by Marks and Spencer as with the help of this they can increase employee loyalty
towards organisation.
Performance based compensation in order to increase employees performance Marks
and Spencer offer different types of compensation benefits to their employees as per according to
their performance with the help of this they can increase confidence within employees that lead
towards increase in their as well as organisation productivity. By measuring these activity
company increase employee loyalty that further liquid increases in productivity and profitability
of organisation.
By considering all these activities Marks and Spencer effectively increase their
employees performance with the help of which we can further ensure long term sustainable
growth of company.
Benefit to employees and employers :
Benefits to employees Benefits to employers
 Through the training and development
programs, employees can develop there
skills which help them in the
competitive market.
 Through providing motivation
programme for employees, Marks and
 Employer also can develop there skills
by training and development program.
 Recruitment and selection helps to
achieve the target.

Spencer organisation can in increase
there performance as well as
confidence.
 HRM practices which is uses by Marks
and Spencer organisation is create
healthy environment of the
organisation. It is important for
workforce.
 They retain a employee with the help
of HRM practices.
TASK 2
P4 Assess the effectiveness of different HRM practices in terms of raising organisational profit
and productivity
Human resource management act as a vital part in an organisation with the help of which
organisation can lead towards more directional growth. It is essential for organisation leaders to
lead a team in a right direction way through which company can achieve their goals and
objectives in a well appropriate manner (Marchington, 2016). As by directing employees in
wrong direction organisation can face decrease in their performance level. Employees acts as a
one of the most essential part in organisation that determines company towards growth prospects.
There are some benefits related to human resource practices which are required to consider by
organisation leaders and managers as to increase organisation productivity and profitability. In
context with HR department of marks and Spencer, as to increase organisation profitability and
productivity on simultaneous basis. Company managers and leaders are required to understand
HR practices with the help of which they can effectively fulfil organisational objectives:
Manpower planning with the help of this process HR department of Marks and Spencer
can promote their employees performance in a well directive way. It is essential for leaders and
managers to determine and ensure that employees are working in effective manner for this
organisation is required to offer roles and responsibilities as per according to employee skill and
capability. In addition with this with the help of certain strategies company can lead employees
towards more directional growth with the help of these Marks and Spencer can effectively

accomplish their goals and objectives. In addition with this as to plan manpower planning
company can increase skills and talents of employees with the help of providing training and
development sessions in which they can guide that employs to utilise resources in well effective
manner that can lead organization towards more productive growth.
Performance Management Plan: In this process HR department of Marks and Spencer is
required to manage performance of their employees with the help of performance management
system. In this by taking advantage of certain effective strategies they can evaluate employee’s
performance and can further provide those training measures as to overcome weaknesses. With
the help of this they can enhance employee’s growth and can further provide them proper
direction as to accomplish organisation mission and vision. In addition with this with the help of
performance management Plan Company can improve skills and knowledge in their Employees
with the help of which they can perform organisation objectives in more effective way that can
lead organization towards more profitability.
TASK 3
P5 Study the value of employee relations in respect to influencing HRM decision making
In order to perform and duties in well defined manner it is essential for organisation to
formulate employee relation in best effective manner with the help of this they can easily able to
gain more developmental opportunities as employees are one of the vital element in an
organisation with the help of which business organisation can lead towards more attainable
growth for this organisation can provide safe and Secure working environment as 2 to facilitate
healthy workplace environment Marks and Spencer take advantage of numerous forms of
positive approaches with the help of which they strengthen employer relationship by providing
and taking care of employees need organisation can ensure innovation within work force with the
help of which business organisation can achieve their objectives and goals in well define minor in
addition with this organisations are also required to offer rewards and benefits to their employees
with the help of age they can motivate them to words hard work mentioned below there are some
measures that affect HRM decisions
Benefits to both the employees and organisation of Marks and Spencer

 Marks and Spencer provide Healthcare facilities to their employees with the help of
which company stimulate healthy workplace environment along with this organisation of
physical and mental therapy at their Health Care Centre that laid employees towards more
attainable growth (Chelladurai and Kerwin, 2017).
 Marks and Spencer offer 24/7 hours helpline services with the help of which they provide
their employees feeling of safety in organisational work premises.
 Employees within Marks and Spencer get treated by shared employee assistance program
support with the help of which they offer counselling as well as education to their
children by offering these services Marks and Spencer is looking forward to providing it
to their workforce in order to ensure peaceful environment.
 Marks and Spencer continuously motivate their employees with the help of motivational
speakers as to aid them to increase their productivity level.
 In addition with this marks and Spencer also believe that employee engagement can prove
to be very effective to strengthen Bond with their employees as with the help of this they
can engage organisational workforce in different types of roles and duties which can
further lead towards creating a better workforce environment. With the help of this
company can also boost employee performance organisation of an employee engagement
submit in which they share different types of experiences of leaders and managers. In
addition with his company also ensure that there is proper form of communication
channel prevail in workplace organisation with the help of which employees can lead
towards more success and productivity.
Marks and Spencer leaders and managers take advantage of Mayo Elton theories with the
help of the theory organisation ensure effective communication practices within organisation
with the help of which day involves employees in group working and other form of activities.
With the help of this company create smooth working flow and divide activities as per according
to the Employees capability. Marks and Spencer knows the fact that include is a life blood in an
organisation thus, they offer them different types of measures with the help of which they
strengthen employees relationship. In addition with this by allotting activities as per according to
the Employees capabilities company effectively formulate decision making process with the help
of which organisation and employees lead towards high productivity.

P6 Examine the elements of employment law and their impact on HRM decision making
While performing business functions, every organisation adopt different rules and regulations
formulatedbythe government of the country. These legislations helps the management team of
company in order to perform their assigned duties effectively. There are some legislations which
is adopted by the management team of Marks and Spencer which are as follows:
Occupational Health and Safety Act, 1970: Accordingto this law, it is very important to
provide safe and secure working environment to the staff members of company. It has been
identified from this act that every organisation should provide healthy and safe working
environment. With the aid of this, they can perform their activities effectively. In case of Marks
and Spencer, management team of the company implement this law in their companyso that they
can take care of their employees while they perform their work. They provide healthy working
environment to their workers andavoid the situation of conflicts. Therefore, decisions can easily
be taken by the managers as there are no issues and conflicts between the workers and employers.
The Equal Pay Act, 1970: This act was came into force in the year 1970with the aim of
providing fair and equal remuneration to theindividuals. There should not be any kind of
discrimination between male employee and female employees. In case of Marks and Spencer,
managers of the company provide equal and fair remuneration to the workers and provide similar
position in the organization. With the aid of this, managers will be able to take effective decisions
and remove any kind of hurdles. This will assist them to attain their organisational as well as
personal goals and objectives.
Work and family Act: HR department of Marksand Spencer adopt this law, formulated by the
government of UK in order to take care of the family members ofemployees. Thereare various
benefits given by the management team of the company to those employees who are working in
the company. In the present context of marks and Spencer, company provide insurance policies
to the family members of employees and aid them by securing their future.
Onthe basis of above stated laws it has been identified that all these legislation aid the
management team of company while taking effective decisions. Managers of Marks and Spencer
implement these laws in their organization so that they can provide healthy and secure working
environment to the staff members. Along with this, it will aid the managers whiletaking decision
inorder to accomplish the goals and targets decided by top authority in advance.

TASK 4
P7 The various application of HRM practices in term of work-related context using different
examples
The main objective of human resource to manage the task of the organization to work
effectively and efficiently (Budhwar and Debrah, 2013). HR practices are important because
company need to control human resource for better production with constant growth. With proper
management of human resource company can properly manage the company and can reduce the
overall cost of the organization. Marks and Spencer aligns main motive is to provide better
service with high profit in return. Manger of company should provide better training and
development program for their employees for improved results.
Job description- it is kind of informative paper work which provide insight of various job
roles and responsibilities according to individual skills and capabilities. Job listing is the method
in which company provide their presence and their process in an organization.
Chocolate Presence
Job Description
Job title Receptionist
Department Administration
Reporting to Administration manager
Purpose of Job To improve communication skills and provide clients various
satisfaction at their visits any time.
Key Work  To have formal meeting and greet the clients in order to provide
good quality of service.
 Maintain the booking and couriers’ services for the company as
well as for clients.
 Keep the reception area clean and assist client anytime to create
better image in the minds of customers.
 Receptionist should also complete all administration work and
attain calls 24/7.

Responsibilities
CONCLUSION
As per above report it has been concluded that HRplays very important role in the
accomplishments of goals and objectives of the company. Human resource practices contribute
very significant role in the growth of employees. Ithas been identified from the above discussion
that there are various benefits of adopting the HR practices. There are various factors which
affects the decision making process taken by managers while performing their task. Itis very
essential to create positive working environment for the workers, so that they can enhance the
performance and efficiency of both the employees and employers. At last effective legislation
should be adopted by the leaders and managers of the company. With the aid ofthis, employees
feel safe and secure while doing their job at the organization.

REFERENCES
Books and journals
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Budhwar, P. S. and Debrah, Y. A. eds., 2013. Human resource management in developing
countries. Routledge.
Chelladurai, P. and Kerwin, S., 2017. Human resource management in sport and recreation.
Human Kinetics.
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differentiation and strategic human resource management.
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innovation and performance. International journal of information management. 31(6).
pp.502-509.
Marchington and et. al., 2016. Human resource management at work. Kogan Page Publishers.
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performance work systems and performance. Journal of Applied Psychology. 96(6).
pp.1105.
Renwick, D. W., Redman, T. and Maguire, S., 2013. Green human resource management: A
review and research agenda. International Journal of Management Reviews. 15(1).pp.1-
14.
Rubery, J. and Urwin, P., 2011. Bringing the employer back in: why social care needs a standard
employment relationship. Human Resource Management Journal. 21(2). pp.122-137.
Schermerhorn and et. al., 2014. Management: Foundations and Applications (2nd Asia-Pacific
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Sheehan, M., 2014. Human resource management and performance: Evidence from small and
medium-sized firms. International Small Business Journal. 32(5). pp.545-570.
Sparrow, P., Brewster, C. and Chung, C., 2016. Globalizing human resource management.
Routledge.
Storey, J., 2014. New Perspectives on Human Resource Management (Routledge Revivals).
Routledge.
Unger, J. M. and et. al., 2011. Human capital and entrepreneurial success: A meta-analytical
review. Journal of business venturing. 26(3). pp.341-358.
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Online
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