Human Resource Management Analysis: PTCL Training & Development Report

This report, prepared by a group of students from the University of Sahiwal, provides a comprehensive analysis of the Human Resource Management (HRM) practices at Pakistan Telecommunication Company Limited (PTCL). The report begins with an executive summary outlining the project's goals, the statement of purpose, and a brief overview of PTCL's services and history. It delves into the findings of training and development within PTCL, detailing employee types, the training institute, various types of local training programs, career planning and development opportunities, management development techniques, and psychological assessments. The core of the report analyzes HRM practices, including HRM planning, recruitment processes, selection criteria, compensation and benefits, and performance appraisal methods. The report examines PTCL's strategies, recruitment procedures, and employee development initiatives. It also covers financial and non-financial rewards, leave policies, medical benefits, and performance appraisal systems, offering a detailed insight into PTCL's approach to managing its workforce. The report highlights the vision, mission, and core values of PTCL, providing a holistic view of its HRM framework.

Human ResourceHuman Resource
ManagementManagement
Submitted to:Submitted to:
Sir Khasif AliSir Khasif Ali
Submitted by:Submitted by: GROUP NO.05GROUP NO.05
 MUHAMMAD AHMEDMUHAMMAD AHMED
 TAIMUR UMARTAIMUR UMAR
 ASADULLAHASADULLAH
 AWAIS RAFIAWAIS RAFI
UNIVERSITYUNIVERSITY OF SAHIWALOF SAHIWAL
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Table of ContentsTable of Contents
EXECUTIVE SUMMARYEXECUTIVE SUMMARY
 STATEMENT OF PURPOSE
 PRODUCT SERVICE AND TECHNOLOGY
 VISION, MISSION AND CORE VALUES
 ACKNOWLEDGEMENT AND DEDICATIONS
 HIERARCHY OF PTCL
CHAP 1: INTRODUCTION OF PROJECTCHAP 1: INTRODUCTION OF PROJECT
1 INTRODUCTION OF PTCL
2 HISTORY OF PTCL
3 HISTORY CHART
CHAP 2: FINDINGS OF TRAINING & DEVELOPMENTCHAP 2: FINDINGS OF TRAINING & DEVELOPMENT
2.1 TYPES OF EMPLOYEES AT PTCL
2.2 TRAINING INSTITUTE
2.3 TYPES OF LOCAL TRAINING
2.3.1 TRAINING STAFF
2.4 CAREER PLANNING & DEVELOPMENT
2.4.1 SCHOLARSHIP STUDIES
2.4.2 EDUCATIONL LEAVE
2.4.3 PRIORITIES FOR FORMAL EDUCATION
2.5 MANAGEMENT DEVELOPMENT TECHNIQUES
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2.6 Psychological Tests & Assessments
CHAP 3: ANALYSIS OF HR-PRACTICES AT PTCLCHAP 3: ANALYSIS OF HR-PRACTICES AT PTCL
3.1 HRM PLANNING AND WORKING3.1 HRM PLANNING AND WORKING
3.1.1 HR STRATEGIES
3.1.2 HRM PLANNING
3.2 RECRUITMENT
3.2.1 RECRUITMENT PROCEDURE
3.2.2 RECRUITMENT METHODS
3.2.2.1 INTERNAL RECRUITMENT
3.2.2.2 EXTERNAL RECRUITMENT
3.2.3 QUOTA SYSTEM
3.3 SELECTION
3.3.1 SELECTION CRITERIA
3.3.2 INTERVIEW METHODS
3.3.3 FORMAT OF JOB DESCRIPTION
3.4 PAY SCALES & OPPORTUNITIES
3.4 COMPENSATION
3.4.1 FINANCIAL REWARDS
3.4.2 NON-FINANCIAL REWARDS
3.4.3 LEAVE POLICY
3.4.4 MEDICAL BENEFITS
3.5 PERFORMANCE APPRAISAL
3.5.1 PERFORMANCE APPRAISAL METHOD
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EXECUTIVE SUMMARY:
The goals of this project will be presented in this executive
summary with summarized pieces of information about specific
activities i.e. Training & Development regarding Human resource
department of PTCL.
STATEMENT OF PURPOSE:
This project aim at presenting the studies of Human Resource
Activities carried out in PTCL but the main focus is on Training &
Development of employees working at the particular organization.
PTCL is one of the biggest organizations in Pakistan and the main
area in which this organization deals is providing valuable services
to its customer regarding telephone services, mobile services,
internet services, DSLs, and Information Technology prospective to
the whole Pakistan within four provinces as well as Azad Jammu &
Kashmir.
INTRODUCTION:
Pakistan Telecommunication Company Limited (PTCL) is the
largest telecommunication company in Pakistan. This company
provides telephony services to the nation and still holds the status
of backbone for country's telecommunication infrastructure despite
arrival of other telecom giants like Telenor, Warid, Mobilink and
China Mobile. The company consists of around 2000 telephone
exchanges across country providing largest fixed line network.
GSM, CDMA and Internet are other resources of PTCL, making it a
gigantic organization. The Government of Pakistan sold 26%
shares and control of the company to Etisalat in 2006. The
Government of Pakistan retained 62% of the shares while the
remaining 12% are held by the general public.
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PTCL is also part of the consortium of three major Submarine
communication cable networks: SEA-ME-WE 3, SEA-ME-WE 4
and I-ME-WE. In addition to wire line operations, PTCL also
provides fixed line service through its countrywide CDMA based
WLL (Wireless Local Loop) network, under the Vfone brand name.
In the cellular segment, the second largest cellular provider in
Pakistan, Ufone, is also a wholly owned subsidiary of PTCL.
HistoryHistory
From the beginnings of Posts & Telegraph Department in 1947 and
establishment of Pakistan Telephone & Telegraph Department in
1962, PTCL has been a major player in telecommunication in
Pakistan. Despite having established a network of
Enormous size, PTCL workings and policies have attracted regular
criticism from other smaller operators and the civil society of
Pakistan.
Pakistan Telecommunication Corporation (PTC) took over
operations and functions from Pakistan Telephone and Telegraph
Department under Pakistan Telecommunication Corporation Act
1991. This coincided with the Government's competitive policy,
encouraging private sector participation and resulting in award of
licenses for cellular, card-operated pay-phones, paging and, lately,
data communication services.
Pursuing a progressive policy, the Government in 1991, announced
its plans to privatize PTCL, and in 1994 issued six million vouchers
exchangeable into 600 million shares of the would-be PTCL in two
separate placements. Each had a par value of Rs. 10 per share.
These vouchers were converted into PTCL shares in mid-1996.
In 1995, Pakistan Telecommunication (Reorganization) Ordinance
formed the basis for PTCL monopoly over basic telephony in the
country. The provisions of the Ordinance were lent permanence in
October 1996 through Pakistan Telecommunication
(Reorganization) Act. The same year, Pakistan Telecommunication
Company Limited was formed and listed on all stock exchanges of
Pakistan
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PTCL launched its mobile and data services subsidiaries in 2001
by the name of Ufone and PakNet respectively. None of the brands
made it to the top slots in the respective competitions. Lately,
however, Ufone had increased its market share in the cellular
sector. The PakNet brand has effectively dissolved over the period
of time. Recent DSL services launched by PTCL reflect this by the
introduction of a new brand name and operation of the service
being directly supervised by PTCL.
Last Year, in middle of 2005 Government of Pakistan had decided
to sell at least 26 percent of this company to some private agency.
There were three participants in the bet for privatization of PTCL.
Etisalat, a Dubai based company was able to get the shares with a
large margin in the bet.
Last year when Government was going to privatize the company
there was country wide protest and strike by PTCL workers. They
even disrupted Phone lines of some big Government institutions
like Punjab University Lahore and many lines of public sector were
also blocked. Military had to take over the management of all the
Exchanges in the country. They arrested many workers and put
them behind bars. The contention between Government and
employees ended with a 30% increase in the salaries of workers.
There have been various changes in the company due to
privatization. Such examples include the VSS (Voluntary
Separation Scheme for its employees), ERP (SAP based),
restructuring, B& CC (Billing and Customer Care Software) etc.
Another seemingly minor change was change of brand identity
(logo) that will present PTCL's new face after privatization, with
greater focus on customer satisfaction and bringing about of new
advancements in telecom for Pakistani consumers.
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PRODUCT, SERVICES AND TECHNOLOGY:
PTCL offers a wide range of services for its clients all over the Pakistan.
These services are Telephone connections, billings, customer services,
operations, telephone sets, and DSL and internet connections, licensing
authority, Internet Service Provider (paknet), online
Billing through credit cards, prepaid telephone cards, Mobile
connections and services etc
Vision
To be the leading Information and Communication Technology
Service Provider in the region by achieving customer satisfaction
and maximizing shareholders' value'.
The future is unfolding around us. In times to come, we will be the
link that allows global communication. We are striving towards
mobilizing the world for the future. By becoming partners in
innovation, we are ready to shape a future that offers telecom
services that bring us closer.
Mission
To achieve our vision by having:
 An organizational environment that fosters professionalism,
motivation and quality
 An environment that is cost effective and quality conscious
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 Services that are based on the most optimum technology
 "Quality" and "Time" conscious customer service
 Sustained growth in earnings and profitability
Core Values
 Professional Integrity
 Customer Satisfaction
 Teamwork
 Company Loyalty
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HIERARCHY OF PTCLHIERARCHY OF PTCL
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Findings of Training & Development:Findings of Training & Development:
Types of Employees at PTCLTypes of Employees at PTCL
There are approximately 56000 employees working in PTCL,There are approximately 56000 employees working in PTCL,
They are of different types which are as follows:They are of different types which are as follows:
 Permanent employeesPermanent employees
 On-Contract employees: 400 employees are at Contract.On-Contract employees: 400 employees are at Contract.
 Daily Wages Employees: 7000 employees are at DailyDaily Wages Employees: 7000 employees are at Daily
Wages.Wages.
 4000 Employees are in Telecom Foundation4000 Employees are in Telecom Foundation
 On DeputationOn Deputation
Training InstituteTraining Institute
 One National postgraduate Institute of Telecom & Informatics.One National postgraduate Institute of Telecom & Informatics.
(50 students)(50 students)
 One Telecommunication Staff College Haripur (450 students).One Telecommunication Staff College Haripur (450 students).
 Two regional telecom training schools Lahore and Karachi (400Two regional telecom training schools Lahore and Karachi (400
students).students).
 Nine regional telecom training schools in Peshawar, D.I Khan,Nine regional telecom training schools in Peshawar, D.I Khan,
Gujranwala, Faisalabad, Multan, Sialkot, Quetta, & Hyderabad.Gujranwala, Faisalabad, Multan, Sialkot, Quetta, & Hyderabad.
 Fifteen Divisional telecom training centers (75 students each).Fifteen Divisional telecom training centers (75 students each).
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Types of local TrainingTypes of local Training
 Pre Service Training:Pre Service Training: These trainings are for Assistant Divisional
Engineers, Engineers and Supervisors.
(1 to 2 years).
 On the Job Training:On the Job Training: These training are for Directors (technical)
and Engineering Supervisors
 Pre Promotion CoursesPre Promotion Courses:: For Director and Assistant Engineers (2
weeks).
 Computer TrainingComputer Training: It’s for enhancing IT skills
 Orientation Program:Orientation Program: For Finance and Accountants
 In-Service Courses:In-Service Courses: For linemen, cable jointers and technicians
(2 years).
 Technical short CoursesTechnical short Courses: They are short courses in order to be
aware of new technologies and methodologies.
 Prohibition periodProhibition period
Prohibition period is the time in which the organization trained the
employees before getting them on to the jobs. In PTCL they
normally trained the employees for six-month and time period of
engineers is about 2 years.
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TRAINING STAFF
In order to train the employees at different schools and training
centers, training staff is hired and mostly the training staff consists
of trained employees which are used as instructors.
CAREER PLANNING AND DEVELOPMENT
 Company and Employees are partners in career managementCompany and Employees are partners in career management
 Company provides assistance in improving the employee’s skillsCompany provides assistance in improving the employee’s skills
and capabilitiesand capabilities
 Financial AssistanceFinancial Assistance
 Educational AssistanceEducational Assistance
 Encourages opportunities for higher education in foreign countriesEncourages opportunities for higher education in foreign countries
on scholarshipson scholarships
 Foreign training to improve technical skillsForeign training to improve technical skills
 Post graduation in telecommunicationPost graduation in telecommunication
 Local trainingLocal training
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