The Role of HRM Practices in Cultural Diversity at Tesco: A Study

This report examines the role of Human Resource Management (HRM) practices in promoting cultural diversity within Tesco PLC. The introduction outlines the importance of managing cultural diversity and its impact on employee engagement. The report details the aims, objectives, and research q...Read More

Research

Table of Contents
TOPIC:- “: The role of Human Resource Management practices in promoting cultural diversity
at the workplace” A study on Tesco.................................................................................................3
INTRODUCTION...........................................................................................................................3
Aim and objectives.................................................................................................................3
Literature Review.............................................................................................................................4
Cultural diversity....................................................................................................................4
Several benefits that TESCO PLC get by incorporating effective Human Resource
Management practices............................................................................................................4
The relation between effective Human Resource Management practices and management of
cultural diversity within TESCO PLC....................................................................................5
Project management plan:......................................................................................................5
Gantt chart and Work Break down Structure.........................................................................6
Research Methodology..................................................................................................................10
Data Interpretation............................................................................................................14
Recommendations..........................................................................................................................21
Reflection.......................................................................................................................................22
CONCLUSION..............................................................................................................................22
REFERENCES..............................................................................................................................23

TOPIC:- “: The role of Human Resource Management practices in
promoting cultural diversity at the workplace” A study on Tesco.
INTRODUCTION
Cultural diversity is an aspect which is helpful for analysing the effect of discrimination
on employees. It is important for the business organisations to manage the work effectively and
provide positive environment for employees to work (Akinnusi, Sonubi, and Oyewunmi, 2017).
The human resource department of the company has responsibility for managing employee
performance and employee engagement. The project report is based on a company that is Tesco
plc. This is a supermarket that provides vital range of products and services. Its headquarter is at
Welwy garden city, United Kingdom. The below mentioned project report consists detailed
information about aims and objectives and for better understanding Gantt chart and work break
down structure is also created. In addition, various techniques used to gather knowledge and
perform analysis are also discussed.
Aim and objectives
Research Aim:
"To determine the role of Human Resource Management practices in promoting cultural
diversity at workplace" A case study on TESCO PLC
Research Objectives:
 To develop an understanding of the concept of cultural diversity.
 To determine several benefits that TESCO PLC get by incorporating effective Human
Resource Management practices.
 To ascertain the relation between effective Human Resource Management practices and
management of cultural diversity within TESCO PLC.
Research Questions
 What is cultural diversity?
 What are the several benefits that TESCO PLC get by incorporating effective Human
Resource Management practices?
 Explain the relation between effective Human Resource Management practices and
management of cultural diversity within TESCO PLC

Literature Review
Cultural diversity
According to views of ANJORIN, and Jansari, (2018), there are people who come from
different culture and background who work within companies. It is essential for the organisation
to maintain effective services to individuals so that they can work within the company in
effective manner. Cultural diversity is known as the working of various employees together who
belong to various race, gender, culture, etc. the different positive impact of cultural diversity at
workplace are increase in the social interaction of employees. Different people coming form
different background and working together is helpful for managing the work properly and
increasing social relation of individuals. Within organisations, there are different type of teams
developed who have to work together for attaining goals. It is important for the company to
manage the teams in effective manner as they work together for attaining organisational goals.
Providing positive environment to employees ad staff is helpful for managing work properly and
increasing employee engagement.
Several benefits that TESCO PLC get by incorporating effective Human Resource Management
practices
According to Roh, and Kim, (2016), it is essential for management of Tesco that there are plans
for developing perfect strategies and making several benefits for the company. Tesco is an
organisation which is operating in different parts of the world. It is important for this company to
develop competitive advancement strategies for managing working and performance of
employees. It is important to attain organisational goals and objectives. It is properly managed by
creating cultural practices at workplace. Moreover, it is beneficial that Tesco is having proper
execution of human resource department in establishing practices associated with cultural
diversity. The satisfaction level of employees and management of employees is achieved by
increasing the promotion of cultural diversity. The HR manager of tesco has to develop strategies
ad plans that are helpful for promoting the culturing diversity practices at workplace. These are
helpful for managing the work in effective manner and creating positive image in market.

Providing training and integrating the culture of an organisation is necessary for having highly
committed employees. It is helpful for providing the company good success.
The relation between effective Human Resource Management practices and management of
cultural diversity within TESCO PLC
According to view points of Lakshmi, (2019), it is concluded that any organization requires to
have cultural diversity practices as it is helpful in managing the work in proper manner and
attaining the goals in specified time. There are people who come from different culture and belief
in the company. It is the duty and responsibility of the HR management of Tesco to provide
effective services to the employees so that they will work for the company in proper manner.
There are several HR practices within the company like record keeping, recruiting of employees,
providing incentives for employee motivation and with all these a major issue that HR manager
has to work upon is managing the cultural diversity. This is helpful for the management of the
company that they know what are the effective measures that HR department can take for
managing the cultural diversity at workplace. It is essential that all the work for the company is
important for managing the contribution of the organization for managing work. There are equal
opportunities provided to the employees in Tesco so that they are able to manage the work
properly and attain their assigned targets in effective manner. There must be presence of
effective human resource practices such as in terms of providing equal opportunities of growth to
every individual, no discriminatory policies and there is equality then all these practices lead to
the effective management of cultural diversity in Tesco.
Project management plan:
A Project management plan is known as strategy for making a proper management in order
to accomplish the project or research. There are various factors and elements that are involved in
completing the research work. Some of the factors are mentioned below –
 Cost: Business and all companies need to have proper amount of budget and money for
completing the project work properly. There is a total amount of 40000 required for
Tesco to conduct a research for maintaining human resource department to maintain
cultural diversity effectively.

 Scope: This is known as identification of managing the future aspects of doing project.
The scope for doing this project work is helpful for managing the benefits that are for
Tesco in maintaining proper management of employees so that they are discriminated at
workplace. The HR department of Tesco is conducting the research for knowing what are
the factors for preventing employee discrimination.
Time: It is also an important factor management plan (Bell, Bryman, and Harley, 2018). This is
involved in managing of time taken for completing a research. This is associated with the
duration in which the research project will be completed. There are various regulations and
policies developed for managing the research in Tesco properly. The managers of Tesco requires
six months.
 Communication tool: The communication skill is an essential factor or element that is
helpful for managing the project work. It is helpful for managing the project activities in
proper manner. There are different ways of managing the research activities like social
media, whatsapp, email, etc. It will be easy for researcher to contact with his team
members while conducting the research.
 Quality: It is very important for mangers to maintain the quality of product and service
of the project. There are various tools and techniques for managing the research work in
proper manner. It is concluded that quality work is needed by the managers for doing
projects and researches in Tesco for getting accurate results.
 Risk: Analysis of risk is also necessary for manger they need to identify risk factors and
implement policies for overcome causes of risk factor. The data used in the research is
kept confidential and Tesco is not harmed in any manner. The information regarding it’s
employees is protected.
 Resource: According to the project management plan for the present research, the
investigator needs to have few resources for completing project work in proper manner.
These include land, capital, labor, financial resource, human resource for competition of
project.
Gantt chart and Work Break down Structure
Work Break down structure:
WBS is defined as the parameter which is used by various researchers for dividing the
whole project into small activities and tasks. It is used by researchers and investigators for

completing the research in specified time frame. This is helpful for completing the project work
in given time. The work break down structure for the present research is given below -
Gantt chart:
Gantt chart is known as a graphical representation of the various activities and tasks that
are involved in the project. The Gantt chart for the following research is represented below -
List of activities Start Date End Date Duration
Chosing a topic 22.01.2020 23.01.2020 2 days
Aim and
Objectives
24.01.2020 26.01.2020 3 days
Literature
Review
27.01.2020 05.02.2020 10 days
Reserch
Methodology
05.02.2020 20.02.2020 16 days
Submission of
research
proposal
21.02.2020 21.02.2020 1 day
Data collection
analysis
08.04.2020 22.04.2020 15 days
Result of findings 23.04.2020 29.04.2020 7 days
Evaluation and
recommandation
30.04.2020 07.05.2020 8 days
Submission of
final report
08.05.2020 08.05.2020 1 day

Activities 2
days
3
days
5
days
5
Day
s
11
Day
s
1
day
8
days
7
days
7
days
8
days
1
day
Choosing a
topic
Aim and
Objectives
Literature
Review
Reserch
Methodology
Submission
of research
proposal
Data
collection
analysis
Result of
finding
Evaluation
and
recommendat
ion
Submission
of the final
report

Research Methodology
The research methodology is defined as the type of investigation for managing the work
of research and investigation in effective manner. The investigator is using various methods for
completing the research. It is ensured by the investigator that the information is authentic and
reliable so that desired results for the research are obtained.
Research philosophy- It is defined as the theory and various beliefs that the investigator
considers while conducting research. There are basically two types of research philosophy i.e.
positivism and interpretivism. For conducting present research min appropriate manner,
interpretivism philosophy will go to be used as it will allow investigator for analysing various
concepts of cultural diversity.

Research approach- Research approach is known as the plan for working properly and
managing the research work in effective manner. There are two type of approaches used by the
researcher for managing projects and these are inductive and deductive (Ghauri, Grønhaug, and
Strange, R 2020). With reference to the present research, an inductive form of research will be
adopted by the researcher as will support them in obtaining research outcome in a qualitative
manner.
There are various ways of collecting data for obtaining results of the organisation. There
are basically two types of approaches used by investigators for obtaining data for research. These
are mentioned below -
Primary research: Primary research is the first hand information and it is used by the
researcher for getting the results of the research. The different ways for collecting information
about the research are questionnaire, interview, observations, surveys, etc.
Secondary research: It is the information taken from already existing data such as articles,
newspaper, journals, magazines, online sites, websites, etc. The present researcher has used both
primary as well as secondary data for completing the research (Hennink, Hutter, and Bailey,
2020). The secondary method used for collecting data are books, newspaper, journals and online
articles all these elements are considered.
Qualitative and quantitative research: This is the research method in which collection
of data is evaluated through numeric calculations. On the other hand, Qualitative method is
known as the method in which open ended questions are asked from the respondents
There are 30 respondents taken for completing this research. The respondents are customers
and managers of Tesco. The questionnaire is given below -
Questionnaire
Q1) As per your opinion, is the practise of cultural diversity at
workplace exist or not?
Frequency
a) Yes 25
b) No 5

Q 2) By adopting the cultural diversity practices at workplace, is
organisation is able to attain goals and targets in specified time frame?
Frequency
a) Yes 22
b) No 8
Q 3) According to your views, the human resource management is able
to handle cultural diversity at workplace properly?
Frequency
a) Agree 20
b) Disagree 10
Q 4). What benefits Tesco can have by adopting cultural diversity
practices at workplace?
Frequency
a) Growth opportunities 10
b)Timely attainment of goals 10
b) Positive working condition 10
Q 5). By adopting the cultural diversity practices at workplace, does
the human resource department able to increase the performance of it’s
employees?
Frequency
a) Yes 20
b)No 10
Q6). What is the best strategy used by HR department of Tesco for
executing equality and diversity at workplace?
Frequency
a) Effective leadership strategies 15
b) Enhance the participation of staff members 15
Q7). What is impact of equality practices on employees of Tesco? Frequency
a) Positive impact 20
b) Negative impact 10
Q8). According to you, do you think retaining employees for longer Frequency

period of time within the organization with the help of equality and
diversity practices?
a) Yes 25
b) No 5

Data Interpretation
Theme 1: Concept of equality & diversity at workplace
Q1) As per your opinion, is the practise of cultural diversity at
workplace exist or not?
Frequency
a) Yes 25
b) No 5
25
5
Chart Title
a) Yes b) No
Interpretation: As per the above diagram, it is analysed that cultural diversity is an essential
issue faced at workplace. It is important that the managers of Tesco are following cultural
diversity practices so that organisational goals are achieved. It is analysed from the above
pie chart that out of 30 respondents, there are 25 respondents who think that cultural
diversity practices are helpful in managing the workplace issues effectively. Rest of the
respondents think that they do not know about cultural diversity.

Theme 2: Implication of equality and diversity practices at workplace will help in attaining
the goals in specified time frame
Q 2) ) By adopting the cultural diversity practices at workplace, is
organisation is able to attain goals and targets in specified time frame?
Frequency
a) Yes 22
b) No 8
Interpretation: According to the above pie chart, it is analysed that out of the 30 respondents
that there are 22 respondents who think that adopting cultural diversity practices within Tesco
are helpful for enhancing the organisational goals of the company. It is seen that when
employees feel more engaged and involved within the company, they will work effectively and
achieve the goals of company in specified time frame. There are 8 respondents who think that
cultural diversity practices have nothing to do with the achievement of organisational goals.

Theme 3: Implementation of equality and diversity practices influence Tesco business
growth
Q 3) According to your views, the human resource management is able
to handle cultural diversity at workplace properly?
Frequency
a) Agree 20
b) Disagree 10
Interpretation: From the graph, it is concluded that most of the respondents think that human
resource department must promote the cultural diversity practices for increasing bond and
relationship among the employees. This is helpful in increasing the efficiency of employees to
work properly and achieve organisational goals. From the total of 30 respondents, there are only
10 respondents who think that HR department of Tesco should not have cultural practices within
the company.

Theme 4: Major benefits attain by Tesco with the help of effective execution of equality
and diversity at workplace
Q 4). What benefits Tesco can have by adopting cultural diversity
practices at workplace?
Frequency
a) Growth opportunities 10
b)Timely attainment of goals 10
b) Positive working condition 10
Interpretation: According to the above described graph, it is analysed that there are basically
three benefits that a company has from adopting cultural diversity practices. These are growth
opportunities, timely attainment of goals and positive working condition. From the pie chart, it is
clear that all the three benefits are voted equally. This explains that adopting the cultural
diversity will provide Tesco all the three listed benefits.

Theme 5: Implementing equality& diversity practices helps in enhancing the performance
of employees
Q 5). By adopting the cultural diversity practices at workplace, does
the human resource department able to increase the performance of it’s
employees?
Frequency
a) Yes 20
b)No 10
Interpretation: From the graph, it is concluded cultural diversity is defined as the way of
managing the skills and abilities of individuals working in the company. It is seen that all the
employees working in Tesco have to be treated equally for maintain positive environment at
workplace. This is helpful for managing the work as well as employees working in effective
manner. From the pie chart, it is concluded that 20 respondents think that adopting cultural
diversity practices will help in enhancing the performance of employees.

Theme 6: Most appropriate strategy adopted by Tesco , which assist them in order to
execute equality and diversity in the organization
Q6). What is the best strategy used by HR department of Tesco for
executing equality and diversity at workplace?
Frequency
a) Effective leadership strategies 15
b) Enhance the participation of staff members 15
Interpretation: According to the bar graph, the human resource department of the company has
to adopt cultural diversity practices for helping employees to enhance their performance and
meet the needs and demands of customers. Good and effective workplace is helpful for
managing the work of the employees in proper manner. From the 30 respondents, it is concluded
that there are two strategies that are helpful for the HR department of Tesco in order to manage
the goal attainment which are effective leadership strategies and enhancing the participation of
staff members. These have equal importance and value for increasing the performance of
employees and staff members.

Theme 7: Impacts of implementing equality and diversity within the organization on the
performance of employees
Q7). What is impact of equality practices on employees of Tesco? Frequency
a) Positive impact 20
b) Negative impact 10
Interpretation: From the 30 respondents, it is concluded that cultural diversity practices given
by HR department of Tesco is helpful for managing the performance of employees. These have
positive impact on the working of employees. It is said that employees are negatively affected if
cultural diversity practices are not adopted by the HR department.

Theme 8: Retaining employees for longer period of time within the organization with the
help of equality and diversity practices
Q8). According to you, do you think retaining employees for longer
period of time within the organization with the help of equality and
diversity practices?
Frequency
a) Yes 25
b) No 5
Interpretation: From the above pie chart, it is concluded that there are total 30 respondents
which are asked that whether retaining employees is helpful for managing the cultural diversity
practices within workplace. The pie chart states that out of 30 respondents, there are 20
respondents who think that 25 respondents believed that retaining employees is helpful for
enhancing the performance of employees and achieving organisational goals.
Qualitative questions
What do you know about cultural diversity at workplace?
I think that cultural diversity is the most essential factor which the management must focus upon.
Cultural diversity is an aspect which is helpful for analysing the effect of discrimination on

employees. It is important for the business organisations to manage the work effectively and
provide positive environment for employees to work.
According to your views, is it important to have effective human resource management for
implementing cultural diversity?
A good human resource management is important for the managing effective workplace cultural
diversity. I think that having good management in the company for implementing the cultural
diversity practices is helpful for managing work in effective manner. The HRM must manage
various regulations and rules related to cultural diversity.
Recommendations
There are various recommendations developed for the Tesco after conducting the
research. These all are related with the implementation of cultural and diversity at workplace.
Some of the recommendations are mentioned below -
 Organisational ethics is one of the important aspect that can help Tesco for improving the
way in which sevral cultural and diversity practices can take place at workplace.
 Tesco managers must treat the employees equally so that there is no act of discrimination
at workplace. This will develop positive workplace for staff and employees to work.
Reflection
While doing the project, it was very difficult for me to achieve the aims and objectives of
the research. It is essential that all the work is done in proper manner and there are no problems
in research results. I have developed my research skills and management skills while doing this
project in proper manner. This is helpful for me to enhance the performance and working of me
in completing the research work. It is essential for me to complete the project work properly and
managing the work effectively. While taking interviews of different respondents, I have
developed my interpersonal skills. I am now able to handle and manage things properly and now
I am able to do the research work effectively. It is important for me to conduct a good research
so that it will help me to provide good results to others. This is helpful in managing the work in
effective manner and attain the goals. I am a positive person and there were many challenges that
I have to face while conducting the research. It is good for me to develop skills that will help to
manage the work. From completing this project, I am able to know more about cultural diversity

at workplace. While conducting this research, I got to know about various research methods that
can be used for conducting the research. I have used qualitative as well as quantitative research
methodologies. I have conducted survey which is used for interpreting the results of my research
work. I have put lot of efforts for managing the conduction of the results. It is important for
managing the work of the research in effective manner. I have used the research approach of
positivism for managing the work of the research. Alternate research methods – I think the time
given for completing the research was less. If I would be having more time, I have taken the
sample survey of approximately 100 respondents. This would have given more effective results.
CONCLUSION
From the research above research, it is concluded that cultural diversity is present within
workplace. It is the responsibility of the human resource department for managing the work in
effective manner and providing positive environment at workplace. The above research is
primary research in which customers and managers of Tesco are interviewed and interpretations
are made from them. This helps in knowing what are the problems which are faced by Tesco
while implementing the diversity practices within the company.

REFERENCES
Books and Journals
ANJORIN, R. and Jansari, A., 2018. Managing Cultural Diversity at Workplace.
Roh, H. and Kim, E., 2016. The business case for gender diversity: Examining the role of human
resource management investments. Human Resource Management, 55(3), pp.519-534.
Lakshmi, S.V., 2019. The Changing Role of Human Resource Management in 21st Century
Challenges and Opportunities. International Journal of Research, 6(2), pp.1096-1102.
Akinnusi, D.M., Sonubi, O.O. and Oyewunmi, A.E., 2017. Fostering effective workforce
diversity management in Nigerian organizations: The challenge of Human Resource
Management. International Review of Management and Marketing, 7(2), pp.108-116.
Bell, E., Bryman, A. and Harley, B., 2018. Business research methods. Oxford university press.
Ghauri, P., Grønhaug, K. and Strange, R., 2020. Research methods in business studies.
Cambridge University Press.
Hennink, M., Hutter, I. and Bailey, A., 2020. Qualitative research methods. SAGE Publications
Limited.