Human Resource Management Report on Zara's Practices

This report provides a detailed analysis of Human Resource Management (HRM) practices within Zara, a global merchandising company. The report begins with an introduction to HRM, outlining its purpose and functions, particularly in workforce planning and resourcing. It explores Zara's approach to recruitment and selection, comparing internal and external recruitment methods, including their strengths and weaknesses. The report then delves into the benefits of various HRM practices for both the employer and employee, such as employment security, selective hiring, and extensive training programs. Furthermore, it evaluates the effectiveness of these practices in raising organizational profit and productivity, examining training and development, selection and staffing systems, compensation systems, and performance appraisal systems. The report also analyzes the importance of employee relations in influencing HRM decision-making, emphasizing the impact of positive employee relations on organizational objectives. Finally, it identifies key elements of employment legislation and their impact on HRM decisions, illustrating the application of HRM practices through specific examples within Zara's context.

Human resource
management

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Explain the purpose and the functions of HRM which is applicable to workforce planning
and resourcing in the organisation..............................................................................................3
P2 Explain the strengths and weaknesses of different approaches to recruitment and selection4
TASK 2............................................................................................................................................5
P3 Explain the benefits of different HRM practices within an organisation for both the
employer and employee..............................................................................................................5
P4 Evaluate the effectiveness of different HRM practices in terms of raising organisational
profit and productivity.................................................................................................................6
TASK 3............................................................................................................................................8
P5 Analyse the importance of employee relations in respect to influencing HRM decision
making.........................................................................................................................................8
P6 Identify the key elements of employment legislation and the impact it has upon HRM
decision making..........................................................................................................................9
TASK 4..........................................................................................................................................10
P7 Illustrate the application of HRM practices in a work-related context, using specific
examples....................................................................................................................................10
CONCLUSION..............................................................................................................................13
REFRENCES.................................................................................................................................14

INTRODUCTION
Human resource management is a process which is used to draw the formal system made
for the management. There are various responsibilities that an HR mangers have to follow like
staffing, training and development and motivate all the employees. The organisation that the
HRM system is been implemented is ZARA. It is merchandising company of clothing and
accessories. ZARA was founded in the year 1975 by Amancio ortega and rosalia mera (Cascio,
2015). The company explained the purpose and scope of HRM in terms of resourcing an
organisation with different talents ans skills to fulfil all business objectives. It also need to
evaluate the effectiveness of the key elements of HRM and analyse internal and external factors.
HRM make a perfect job description , personal specification and Job offer letter that has been
discussed in the report.
TASK 1
P1 Explain the purpose and the functions of HRM which is applicable to workforce planning and
resourcing in the organisation
Work force planning is a process which need to implement current and future needs
combines to form human assets. ZARA ensures all the activities of the workers that help an
organization to achieve the objectives. All employees in the ZARA receive proper training and
development from the HR managers so that effective work force planning is been made.
Purpose of the HRM:
The purpose of HRM in ZARA to come through the effective workforce planing that
include training, recruiting, staffing and compensation management. This can change the
production resource strategically, efficaciously and are ethical responsible. The purpose of HRM
are as follows-
Planning- In the context of the organization all the HR managers used effective planning
methods so that all employees used them effectively and efficiently.
Training- This is done in which ZARA give the proper training to all the employees in
the organisation and they receive the good resources from them (Jiang and et.al , 2012).
Recruiting- In the context of the organisation ZARA need to check the employee through
different methods like online aptitude test, group discussions and interview process.

Selecting- ZARA need to select the right person for the effective job so that all
employees achieved the desired goal and objectives.
Functions of HRM:
HRM is a process in which effective planning and techniques are been established so that
organisation need to determined all objectives (Renwick and et.al, 2013). ZARA give effective
training and development so that all employees should work properly
Recruitment and selection- It is a process in which ZARA had to choose the right person
for the effective requirement of the organization. This is an essential element that is used to
judge the right person. The selection of the employees is done through various techniques like
online(Aptitude test), Group discussions and interview process . In order to select right person
these stages have to be overcome, so that ZARA is able to select the effective person for their
job. This function used the work force planning and resourcing so that all the employees should
do the work in a planned way and used different resources for the effective planning in the
organization.
Training and development- It is the system which make an emphasis on improving the
performance of the particular individuals in the organisation. ZARA gave proper training to all
the employees so that they work in an effective manner and achieved desired objectives. This is
done because each and every employee in ZARA have to know all the work in a planned
manner. Work force planning and resource is done to access and mobilise all working conditions
of employees. Planning is to developed so that employees can follow all the rules and regulations
in the organization. All employees use different resource like searching through different
websites and talking to different people so that the analytical skills is been developed.
P2 Explain the strengths and weaknesses of different approaches to recruitment and selection
Recruitment and selection is a process in which organisation had to select the right
employee for the right job. In ZARA an HR mangers have to select the right employee for the
effective job (Buller, and McEvoy, 2012). There are two types of recruitment I.e. Internal
recruitment and external recruitment that had explains the strengths and weaknesses of the
organisation-
Internal recruitment-It is a process in which the organisation need to hire and fill the
vacancy within the organisation. This will includes cross training, Successive planning and

conducting the interviews through telephones. The strengths and weaknesses of ZARA are as
follows-
Strengths Weaknesses
In this process the candidate create their
effective ideas and they have open
communication skills
It Increases the cost efficiency and outside
employees do not come top create their ideas.
(Source: Internal sources of recruitment, 2016)
External recruitment- It is a process where organisation fill the vacancies from outside
resources. ZARA make the external recruitment through campus placements where they recruit
employees from outside (Alfes and et.al, 2013). The strengths and weaknesses of External
environment are as follows-
Strengths Weaknesses
It is a process where the organisation have to
select the employees from the outside sources
like campus placement. ZARA conduct the
recruitment process through all the colleges so
that they select the right candidate for their
source.
It can take more time to recruit the employees
and cost may be undertaken ,so it damages the
temperament of all the employees in ZARA
and decrease the chances of the promotion.
Illustration 1: Internal sources of recruitment

Selection- It is a process in which organisation have to select the right employee for the
right job. In ZARA they will select right employees for the organisation so that they can fulfil all
the desired goal and objectives.
Strengths Weaknesses
It is a process where the organization have to
select the right person for the effective job so it
reduces the interpersonal skills of the
employees.
The disadvantage to distinguish the
characteristics that will reduce the barriers of
all the employees.
TASK 2
P3 Explain the benefits of different HRM practices within an organisation for both the employer
and employee
Human resource practices is a process in which employees develop the leadership skills,
this can be done through extensive resource planning programs and effective utilisation of
resources. There are different HR practices that had made the benefits for both the employee and
employer-
Employment security-It is a process in which organization have to maintain the social
contact between the organization and employees. The benefits of this factor that all employees in
ZARA undertake social security programmes and inherit the characteristics (Purce, 2014). Zara
wants that all employees in the organization elaborate their creative ideas so that organisation
will implemented effective strategies. It make the employees to not go to their homes and work
in the organization itself.
Selective hiring- The second best practice is the selective hiring. This disable the
employees to add the values in the organisation. ZARA select the right candidate for the right job
so that they make the desired outcomes. This company hire the right employees and select the
best hiring technique that developed the organisation process.
Self managed and effective teams-ZARA make different teams that made an employee
to achieve the common goal so that they develop the effective planning for the organization. This
process provides the best benefit that select the right candidate and implement effective teams.
All the managers in the organization will understand the responsibilities of the company.

Extensive training- In order to achieve the desired goal and objective, the organization
had to implemented various strategies that provides good training to the employees. This can
inherit all the characteristics that achieved the desired outcome in the organization. After
recruitment of the employees the organization had to make different programs who developed
the strategies skilfully. The effective training of the employees can fulfil all desires and
accomplish various plans and methods in the organization (Albrecht and et.al , 2015).
HR practices have to provide various benefits between the employee and the employer
who can hire those employees who deliver exception results. An HR managers of ZARA
provides the good training to all the employees so that effective planning methods is been
implemented. This can help to make different decisions and plan effective planning programmes
in the organization.
P4 Evaluate the effectiveness of different HRM practices in terms of raising organisational profit
and productivity
HRM practices is a process in which various organisation needs is been implemented an
organisation should receive the expected results in the organization. This can organising various
needs and objectives in the organisation. By all the needs all the HR managers in the
organisation have to implement various resources that make new employees to give proper
training, selective hiring and accomplish various results in the organization.
Training development- In this process planning efforts is been implemented so that
organisation can seek the job related services in the organisation (Klingner and et.al , 2015). This
help to raise the organisation profits and productivity in order to recruit and give training to the
new employees in the organization. The overall objective of the training and development help
ZARA to achieve interpersonal skills that had distinguish different characteristics of the
organization. This can develop various needs and objectives of the organisation when they
planned to implement the strategies and goals in the organization.
Selection and staffing system- It is a process where the new employees can generate their
ideas and perspectives to achieve the organisation profits and productivity. ZARA is a retailing
organisation that select the right candidate for the right job. The staffing needs are good so that
all employees can work good in the organisation. The benefit of the effectiveness of HRM is to
develop different features that achieve the desired goal and objective. This can plan various
resources and implements various objectives in the organisation.

Compensation system- This is a benefit in which all employees will receive the
compensation by making some reward system in organisation. All the employees of ZARA
receive the reward or benefits in order to organise all the plans or the objectives in the
organisation (Bakker and Demerouti, 2014).
Performance appraisal system- It is a process in which all employees of the ZARA
identify,observed and assessed the organization performance. This can be accomplished by
determine some needs and benefits to the organization. This made the employees to raise the
organisation profits and production may be high in order to accomplish the necessary outcomes.
These all benefits of the effectiveness if the HRM is used to determine the goals and
objectives in the business. ZARA treat all employees to work good in the organisation and
receive all the objectives in order to gain some effectivenesses in the organization.
TASK 3
P5 Analyse the importance of employee relations in respect to influencing HRM decision
making
Employee relations is a process in which organisation make an effective relationship
between the employee and the employer so that the organization attain their objectives in
business (Collings, 2014). It helps all employees in ZARA to plan and implement various plans
and procedures. A good employee relations make all the employees to be loyal and be an
effective worker in the organization. It helps to maintain the good relationship between the
employee and the employer. The importance of employee relations is help to maintain the
importance relationship between the employees in the organisation for attaining the success.
Strong employee require good productivity in gaining the assess of the resources in the
organisation.
Good employee relations help to build the strong feedback that helps in the decision
making which led in different circumstances of the organisation. In ZARA the company needs to
implement various organisation policies that planned various objectives in the company. All
employees is determined and defined all characteristics that led the HR managers to differentiate
plans and procedures in the organisation. All managers will make effective communication skills

that help in leading the effectiveness of the firm. This could receive the positive feedback from
the customers in order to make some effectiveness of the firm.
 When the employee do not behave in the good way then they maintain the employee
discipline in the organisation. This help to maintain the effectiveness which maintain the
better relations with all customers that guide some plans and procedures in the
organisation (Martínez-Jurado ,2014)
 Employees want that the environment in the ZARA will be healthier so that all
employees should receive the proper incentives, good fair plan and organise various plans
and procedures in the organisation.
 When the employees do not done the good work according to the results, personal goals,
performance and self respect of the organization.
P6 Identify the key elements of employment legislation and the impact it has upon HRM
decision making
Employee legislation is a process in which all employees make various measures to
implement various plans and procedures so that organisation make to improve some
effectiveness (Wood and et.al, 2012). It helps to provide good relationship in the organisation
that help to distinguish various features in the organisation. The key elements of employee
legislation are as follows-
Equality act- It is the act in which all employees have to treat equal in order to raise the
profits in the business organisation. ZARA is a organisation that implement various plans and
methods in the organisation. It treat all employees equally so that they work properly in the
organisation. This had led to various programmes in implementing various plans and procedures
in the organisation. It make an impact which help all employees to make effective decisions and
gathered some required objectives in the organisation.
Trade union act- It is the act in which different employee and the employer and the
worker and the organiser so that all workers can implement various plans and procedures in the
organisation. The union legislative authority have the full priority in making some objectives in
the organisation to plan different needs.
Family and medical leave act- In this act all employees will get the leave according to
their work and implement various plans and policies in the organisation. ZARA employees
receive proper salary when all employees work good in the organisation so that effective

decisions is been made. This act basically deals when employee family receive the proper
incentives and gathers some outcomes in the organisation. This helps to make various decisions
that planned and policies is been implemented. All employees in the organisation will planned
and implements various plans and procedures that require different information in the
organisation.
Wages act- In this act the employee should receive the proper salary and incentives in
proper time so that effective decisions is been made and organise the plans. ZARA is a
organisation in which all employees should receive proper salary on the proper time (Schaufeli
and Taris, 2014). The employees should receive the proper salary on the proper time so that the
competency is been achieved for the desired outcome. The employees in the organisation should
gathered proper incentives and implement various programmes and methods in the organisation.
All resources is been enhanced to gather some information and the employers have the proper
wages on time. This will increase the expectancy and knowledge of the desired outcomes in the
organisation (Klingner and et.al, 2015).
TASK 4
P7 Illustrate the application of HRM practices in a work-related context, using specific examples
JOB INFORMATION
Position: Deputy Sales Manager
Company: ZARA
JOB PURPOSE:
Manage all the operations regarding stores to check the gross sales, policies and comely
customer services is been delivered. Ensures all employees to do better training in the
organisation.
Roles and responsibilities:
 Ensure all staff members to keep the environment clean
 Identify the key to measure all strengths and weaknesses in the organisation
 Assess the advance knowledge to determine company's vision mission and objectives in
the business
 Work in the effective team members so that sales growth are made and proper margins

are to be maintained
 Be a good team mentor and trained all staff members effectively
 Ensures that the stores is to be open in proper time and utilised all resources efficiently
 Organise various plans and procedures in the organisation
 Proper sales to be competent so that organisation is been implemented and better
training is to be provided
Job related questions:
 Introduce yourself ?
 Tell your strengths and weaknesses
 Why you choose Zara as a part of you job?
 Are you having proper knowledge of data analysis?
Job offer letter for deputy sales manager-
Name: ABC
Address- A/31 London street, England
Dear Anita
It is to here by informed you that ZARA is hiring a position of Deputy sales manager . Different
roles and responsibilities which are as given below:
Job duties and responsibilities:
 Furnish everyday reports to the management to find out the desired goals and objectives
 Identification of strengths and weaknesses of employees
 Maintain the overview performance of all the employees to gatherers some information
and capture some effective decisions
 Find effective channels of distribution and planned different programmes in the
organisation
Contact details:
 Reporting: ABC have to report to ZARA(Deputy sales manager), England
 Basic salary: 2.5 lac p.a.+ incentives
 Work hours: 9 to 6 pm
 Compensation and benefits: The benefits that are given :-House rent, meal card, health

and family insurance
We must here you informed you that offer letter may be signed by ABC. The date of joining is
1 march 2019
Congratulations to be a part of ZARA organisation
Thanking you
Anita Sharma
(Human resource)
ZARA
Personal specification for deputy sales manager in ZARA
Post Details
Department - HR
Post - Deputy sales manager
Skills
Requirement Essential/Desirable
Ability to ensure that employee should have
effective communication skills
Essential
Proper knowledge of computer Desirable
Knowledge
Requirement Essential/Desirable
Convince and influence effective
communication skills
Essential
Work experience in MS excel Essential
Experience
Requirement Essential/Desirable
Experience of 5 years Essential