Human Resource Management Presentation: Shoppers Drug Mart

This presentation provides a comprehensive Human Resource Management (HRM) study of Shoppers Drug Mart, a Canadian pharmacy chain operating in Northern B.C. It begins with an overview of the company and the pharmacy industry, highlighting the importance of pharmacies in providing healthcare services. The presentation then delves into front-line jobs, such as Associate Owners and Pharmacists, along with administrative and support roles. It identifies key hiring challenges faced by employers in the healthcare sector, including competition for skilled employees and employee burnout. The study offers human resource and managerial recommendations, such as attracting young candidates, fostering healthy employee-supervisor relationships, providing adequate support, and establishing effective training programs. The presentation concludes by emphasizing the potential for growth in the Canadian pharmaceutical market and the crucial role of the HR and managerial departments in addressing industry challenges. The presentation includes references to various academic papers and industry resources.

HUMAN RESOURCE
MANAGEMENT
Company: Shoppers Drug Mart
Name of Student:
Name of University:

Introduction
 This presentation aims to provide a comprehensive
human resource management study of an organization
that operates in the service producing sector in Northern
B.C.
 The study is mainly focused on the operations of the
chosen company, Shoppers Drug Mart.
 The presentation also provides an insight on front-line
jobs on the industry.
 It also discusses the challenges of employers in hiring
employees.

Company Overview
 Shoppers Drug Mart is a Canadian Pharmacy Chain
situated in Ontario, Canada, The US
(shoppersdrugmart.ca 2019).
 Murray Koffler, owner of Super-Pharm Pharmacy,
founded the company in 1962
(corporate.shoppersdrugmart.ca, 2019).
 Shoppers Drug Mart have around 1300 stores
functioning in nine provinces and two territories including
Quebec.
 The company expanded to 50 stores in Ontario, after
merging with nearly 33 drugstores in 1968.
 The organization founded about 1300 locations across
Canada by 2016.
Murray Koffler, founder, Shoppers Drug Mart
Shoppers Drug Mart, Ontario, Canada

Industry Overview
 Pharmacies can be considered as an intrinsic part
of pharmaceutical services of a community that
provide easy healthcare services to people
(Colgan & Beacher, 2015).
 Pharmacies provide over-the-counter medical
aids, helps in monitoring and screening blood
pressure, diabetes and hypertension (Murray,
2016).
 This industry and the company is important in
Northern B.C. as it is essential to understand if
Canadians has immediate access to such
pharmacies.

Industry Information
 The pharmaceutical
industry have been
experiencing a downward
trend and facing various
challenges in both, the
Canadian and global market
(Rehman et al., 2015).
 As a result, pharmaceutical
companies adopting various
and establishing new
strategies for reducing
external threats and internal
risks like poor productivity
(Schuhmacher et al., 2013).
 Although
challenged by global
competition and poor
growth export, Canada
still has enough
potential to flourish in
the new business
environment (Donald
et al., 2017).
 Shoppers Drug
Mart have built its
brand with an image of
value and trust and
successfully held the
leading position in the
pharmacy sector.
Graph showing Canada’s pharmaceutical
industry growth from 1999-2012
Annual growth rate of Shoppers Drug Mart
Source: Statista.com

Front-Line Jobs
 Front-line jobs can be defined as jobs that
enables employees to deal directly with the client
or customer (Chenven & Copeland, 2013).
 According to Leong et al. (2016), Canada has
around 31,000 licensed pharmacists, with 80%
working in nearly 7000 community pharmacies.
 There has been a considerable expansion in the
role of pharmacists in Canada and government
have been funding the wide range of services
provided by them (Tuteja et al., 2013)

(…Cont) Front-Line Jobs
 The primary front-line jobs offered by Shoppers
Drug Mart are, Associate Owners and Pharmacist
(careers.shoppersdrugmart.ca, 2019).
 The company also has front-line posts like store
supervisor, assistant pharmacist, beauty expert,
cosmetician and clerk among others.
Employees under this post works for local
business. The former often gets the support of
the national brand while the latter operates the
drug store.

Administrative or Support Jobs
 Administrative or support jobs can defined as
the jobs that represents, supports and work
for the company (Goffee & Scase, 2015).
 Administration is a broad term that includes
many administrative titles under its wing.
 The job roles mainly consist of office
management, client servicing, employer
assistance and data maintenance among
others ("Healthcare Administration Careers |
PublicHealthOnline.org", 2019).

(…Cont) Administrative or Support Jobs
 Although job titles like administrative assistant
and program administrator may refer to
different kinds of jobs, they often have similar
duties (Kadushin & Harkness, 2014).
 Shoppers Drug Mart offer notable
administrative jobs like coordinators, category
director, brand manager, operations developer,
cashier, senior analysts, specialists, field case
manager, health service coordinator, patient
care specialist, front store manager and
supervisor among many others.

Challenges of Hiring
• The expansion of companies due to strong
economic competition has lead to shortage of
skilled and talented employees.
• Especially, the healthcare industry has always
been under pressure of hiring good employees
as it is concerned with health and well-being of
individuals (Cascio, 2015).
• Therefore, the Human Resource Managers of
pharmacy companies feels greater stress and
pressure of hiring proper deserving employees
as compared to other professions.
Source: HospitalRecruting.com

Types of Hiring Challenge
 Lower unemployment rate in healthcare
sector of Canada leading to a rise in the level
of hiring (Deboosere & El-Geneidy, 2018).
 Intense competition among companies to
provide unique offers to attract and hire the
right talent (Lepori, Seeber & Bonaccorsi,
2015).
Higher turnover of employees with multiple job
opportunities (Ertas, 2015). Since 2014, the
average turnover rate for healthcare industries
is 87.8% of total workforce.

(…Cont) Types of Hiring Challenge
 Burnout of employees due to issues like dissatisfaction,
underutilization, lack of authority and appreciation.
Reports say, healthcare industry have recently
experienced 50%-70% employee burnout (Fan et
al.,2014).
 Even though number of new candidates are high, there
is a noticeable deficiency of skilled employee.
 Proper training and development of new employees is a
costly affair and hence there is a lack of the same
(Mosadeghrad, 2014).
Source: HospitalRecruiting.com